Donna

Thank you for the positive feedback! It means a lot to us.

Hi there,

Thanks for your feedback, and I’m really sorry the call quality wasn’t up to scratch.

I’ve passed this along to the team to make sure we’re looking into it — and I’ve also reached out via email to check in with you directly. I’m really pleased to hear the rest of the call went well, and I hope we can offer a much clearer experience next time.

Warm regards,
Pippa 🐙
Team Manager, Octopus Energy

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Elaine. Have a great day 😊

Hi there, I understand that your parcel was delivered late. I am sorry to hear about your experience so far. I would really like to have a look into this for you. Could you please email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

Hello

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Kayleigh

Dear Donna,

Thank you for your review.

I am sorry to hear the order did not arrive as expected.

At eSpares, we have a number of delivery options available including, standard, Tracked 48, next working day and Saturday delivery. On this occasion, the delivery option selected was Tracked 48 delivery option as opposed to next day which is as per the order confirmation sent via email.

As stated on our website, we aim to despatch orders placed on standard delivery between 1-3 working days after your order date and expect the item to be delivered within 5-7 working days after this.

If items are required urgently, we would advise customers to select one of the quicker delivery options at the checkout stage.

Please visit https://www.espares.co.uk/aboutdelivery for more information.

Unfortunately we do not have our own courier service, therefore rely on third party delivery companies to deliver parcels to our customers when expected. If there is a delay to the delivery of any items we will however do whatever we can to put it right for the customer.

A full delivery refund has now been issued as soon as we were made aware of the delivery delay. In addition to this we have also passed our comments on to Royal Mail.

Please accept our apologies for the inconvenience caused.

Kind regards,
Hamza