1st Energy Pty Ltd ロゎ
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1st Energy Pty Ltd レビュヌ 

443
•
TrustScore 5段階評䟡の4

4.1

公益事業
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Ollie rang because we had changed to Alinta, due to a comparison phone call, wasn’t sure I wanted to change!. Ollie offered us a cash incentive and cheaper rate, so happy to change back as we had ever... もっず芋る

5぀星のうち4の評䟡

The most important aspect of changing energy providers is the ease of moving from one to the other. You did everything for me quickly and efficiently. The biggest fear of changing energy providers is... もっず芋る

5぀星のうち5の評䟡

I spoke to Richard and he connected me very quickly to FE, including all the back and forth details But a few days ago I called you to change my payment method to a direct debit, You hel... もっず芋る

5぀星のうち3の評䟡

All done via a comparison site so no personal input. Did receive the welcome packet but no point in reading as all suppliers have obligations and you either accept or go elsewhere. I made it clea... もっず芋る

䌁業が回答したした

䌁業情報

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 604999706

  1. 公益事業

圓該䌁業による蚘述

1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.

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4.1

ほが満足

TrustScore 5段階評䟡の4

443件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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4.1

すべおのレビュヌ

(443)

過去12か月のレビュヌ数: 88件

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5぀星のうち1の評䟡

HOW does this company have 5 stars

HOW does this company have 5 stars?
Nothing positive to say. I was with them 4 weeks, the increased my bill by 20%... Even though the wholesale cost of power went down 10%...

You will spend 30 minutes of your time on hold, while you wait for them to fix problems they themselves caused.

Garbage customer service
Garbage quality,

Nothing positive to say.

2026幎8月11日
自発的なレビュヌ
5぀星のうち5の評䟡

Helpful and friendly staff

Helpful and friendly staff. Saving me money for my electricity bills.

2026幎8月17日
自発的なレビュヌ
1st Energy Pty Ltd ロゎ

1st Energy Pty Ltd からの回答

Great to hear the feedback Linda. Thank you very much for taking time to provide a review.

5぀星のうち3の評䟡

Inaccurate information according to


Inaccurate information according to what was quoted. Definitely not the cheapest compared to my previous retailer AGL.
It's actually more expensive by 20%.

2026幎8月9日
自発的なレビュヌ
1st Energy Pty Ltd ロゎ

1st Energy Pty Ltd からの回答

This shouldn't be the case Shane. You should be paying what you were quoted. Please email us with your customer number and I will be able to investigate this further. Many thanks

5぀星のうち4の評䟡

Although I found the website to be


Although I found the website to be slightly clunky, not sure if this was my internet or not, I found the process fairly simple and straight forward, although after trying to do it over the phone and being transferred to the correct department, the call was disconnected on your end saying something along the lines of them being too busy to answer the phone at that time.

2026幎7月26日
自発的なレビュヌ
5぀星のうち1の評䟡

Terrible customer service once you have signed up!!

When you sign up to this company they are most helpful. If you need to get in touch with them for any reason once you are a customer - good luck!
I rang and was told I couldn't be put through to anyone, "as I am an existing customer". I would receive a call back from them within two days. Guess what 🊗🊗

I have also tried emailing on a number of occasions to no avail.

I have been trying to have my meter box upgraded with a smart metre, which should be done within 10 days.

Nothing.

Terrible service!
I do not reccomended!

2026幎7月21日
自発的なレビュヌ
5぀星のうち5の評䟡

Easy signup proces

It was a very straightforward process changing from AGL to 1st Energy. Still waiting for the app to populate with data from our smart meter but the app looks great and we should save $100 per month.

2026幎6月12日
自発的なレビュヌ
1st Energy Pty Ltd ロゎ

1st Energy Pty Ltd からの回答

We are thrilled to have you on board Tony and Rhonda. Thank you for taking time to provide a review.

5぀星のうち4の評䟡

Richard was great however this was


Richard was great however this was after 3 attempts to get in touch. I sent 2 requests online and received no response, so I rang. The phone message mentioned the 'support' email which I then used. Richard responded very quickly and was great. Therefore, you might be best to update your website with a clear way of contacting 1st Energy

2026幎6月12日
自発的なレビュヌ
5぀星のうち5の評䟡

Joining 1st Energy

Joining 1st Energy
was very easy with help from the company,

2026幎6月6日
自発的なレビュヌ
1st Energy Pty Ltd ロゎ

1st Energy Pty Ltd からの回答

We are thrilled to have you on board Terry. Thank you very much for taking time to provide a review.

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