Ollie rang because we had changed to Alinta, due to a comparison phone call, wasn’t sure I wanted to change!. Ollie offered us a cash incentive and cheaper rate, so happy to change back as we had ever... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I’ve called twice to enquire about a charge of $42.98 for “Site Alteration”. I was told by customer service they didn’t know what the charge was. I was told I’d get a call back, but that hasn’t happen... もっと見る
企業が回答しました
The most important aspect of changing energy providers is the ease of moving from one to the other. You did everything for me quickly and efficiently. The biggest fear of changing energy providers is... もっと見る
I spoke to Richard and he connected me very quickly to FE, including all the back and forth details But a few days ago I called you to change my payment method to a direct debit, You hel... もっと見る
企業情報
当該企業による記述
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
連絡先
Level 4, 459 Little Collins Street, 3000, Melbourne, オーストラリア
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4.1
ほぼ満足
446件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 7％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Will was very helpful and was able to…
Will was very helpful and was able to complete what I needed to be done
2024年12月30日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thank you for taking time to provide a review Jacqui. Will will be thrilled with the feedback.
Efficiency
Agent was pretty thorough in providing information on the options and how we can save on energy costs.
2024年12月23日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thank you for taking time to provide a review. Much appreciated.
1st Energy Pty Ltd からの回答
Great to hear the feedback. Thank you for taking time to provide a review.
Fantastic customer service 1st Energy!
Fantastic customer service 1st Energy!
Changing supplier was made very easy - quick and painless, with all my questions answered.
2024年12月13日
自発的なレビュー
1st Energy Pty Ltd からの回答
We are so thrilled to hear the feedback Michael. Thank you for taking time to provide a review.
The salesperson was very helpful and…
The salesperson was very helpful and informative
2024年11月15日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thank you for taking time to provide a review Vicki. Great to hear the feedback.
He was really informative and gave me…
He was really informative and gave me all the information and was able to clarify and answer all the questions that I had.
2024年11月18日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thank you for taking time to provide a review. Great to hear the feedback!
Very pleasant & understanding .
Very pleasant & understanding of my needs , with no problems dealing with my issues .
2024年11月18日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thank you for taking time to provide a review Lyn. Great to hear the feedback.
Great customer service
2024年11月19日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thank you for taking time to provide a review Lucas. Much appreciated.
1st Energy Pty Ltd からの回答
Thank you for taking time to provide a review Kim. Much appreciated.
Good helpful initial discussion
Good helpful initial discussion. I signed over to 1st Energy and am now feeling underwhelmed by the transition. Hopefully that changes soon.
2024年10月21日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thank you for taking time to provide a review. I'm sorry we have underwhelmed you with the transition. I would love to hear if there is anything we can do to redeem ourselves and if you have any particular feedback about the process that has contributed to your feeling. Please email me at sarah.landry@1stenergy.com.au Thank you!
1st Energy Pty Ltd からの回答
Thank you for taking time to provide a review Parveen. Much appreciated.
The way he talked and respond me is…
The way he talked and respond me is great.
And feeling very comfortable to communicate.
2024年10月22日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thank you for taking time to provide a review. Great to hear the feedback!
The comparison provided was fair and…
The comparison provided was fair and very practical
2024年10月21日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thanks for taking time to provide a review Manjesh.
Ash was very helpful and also very…
Ash was very helpful and also very knowledgeable. He was courteous and professional and did a great job explaining everything to me.
2024年10月1日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thank you for taking time to provide a review Karen. Great to hear the feedback.
Quick way of changing energy suppliers
Quick way of changing energy suppliers, yes. Nonetheless, I would have preferred to have a review of my current account before switching. I frankly will not know if I am now with a supplier and paying less.
2024年10月7日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thank you for taking time to provide feedback Paul. We would be happy to do a comparison for you. Please email a copy of a recent invoice to sarah.landry@1stenergy.com.au and I will organise that for you. Many thanks Sarah
The sign up was quick and very easy
The sign up was quick and very easy. All questions answered to my satisfaction. I am satisfied and happy to recommend them.
2024年9月18日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thank you for taking time to provide a review Pat. Great to hear the feedback.
excellent Marketing
excellent Marketing
He explained very clearly and politely how the current Electricity Market and found the cheapest solution for us.
2024年9月21日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thank you for taking time to provide a review Carmen. Much appreciated.
Friendly and patience with answering…
Friendly and patience with answering all my questions. Gave me all the information I needed
2024年9月2日
自発的なレビュー
1st Energy Pty Ltd からの回答
Great to hear the feedback Lydia. Thank you very much for taking time to provide a review.
Easy to deal with and friendly.
2024年8月22日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thanks for taking time to provide a review Mark. Great to hear the feedback.
Easy peasy
Dealing with Hannah and other representatives from the company was such a stress free, easy experience. The power was connected on our move in date and all has been going smoothly since.
2024年7月26日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thanks for taking time to provide a review Benjamin. Hannah will be delighted with the feedback.
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