Ollie rang because we had changed to Alinta, due to a comparison phone call, wasn’t sure I wanted to change!. Ollie offered us a cash incentive and cheaper rate, so happy to change back as we had ever... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I’ve called twice to enquire about a charge of $42.98 for “Site Alteration”. I was told by customer service they didn’t know what the charge was. I was told I’d get a call back, but that hasn’t happen... もっと見る
企業が回答しました
The most important aspect of changing energy providers is the ease of moving from one to the other. You did everything for me quickly and efficiently. The biggest fear of changing energy providers is... もっと見る
I spoke to Richard and he connected me very quickly to FE, including all the back and forth details But a few days ago I called you to change my payment method to a direct debit, You hel... もっと見る
企業情報
当該企業による記述
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
連絡先
Level 4, 459 Little Collins Street, 3000, Melbourne, オーストラリア
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4.1
ほぼ満足
446件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 7％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
1st Energy is great
1st Energy is great. They've always been helpful when I've called with questions or concerns. I was a bit sceptical at first, when I joined years ago. But I've never had an issue. Which is exactly what you want 😅😅
2024年7月23日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thanks very much for taking time to provide a review Cassandra. Great to hear the feedback.
Excellent service
Will was very helpful, and explained everything very clearly. I'm from the UK, and this would have taken several hours to set up via telephone there, being transferred between multiple departments. Here it was straightforward, simple, and friendly.
2024年7月8日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thanks very much for taking time to provide a review Alex. Will will be delighted with the feedback. :-)
Everything explained in great detail…
Everything explained in great detail and very responsive to queries
2024年6月29日
自発的なレビュー
Efficient and friendly and resolved my…
Efficient and friendly and resolved my issues. Good work
2024年6月4日
自発的なレビュー
Great communication easy process
Jayden is a great communicator he is personable, clear and helpful. He walked me through the entire process and made it dead easy.
2024年5月31日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thanks for taking time to provide a view Alison. Jayden will be thrilled with the feedback.
Not impressed
Deceased estate went from three people to one. I was paying around $600-$800 per quarterly for a one-person Houshold, living in the dark. This seemed fishy so I changed to another provider. Low and behold, it was $250 per quarterly, twice now. I saw the meter reader attend, but I suspect they just go by estimates.
2023年11月24日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thanks for taking time to provide a review Cee Jay. I've had a look on the system and we don't have an account in your name so unfortunately I can't offer any explanation here but I am certain there is one. We are absolutely not in the game of overcharging our customers so I would really love to investigate this further. Please message me with your customer number or name and address and I will be able to assist further. Kind regards Sarah
Ash was very helpful and professional
Ash was very helpful and professional. Great product knowledge.Answered all questions
2024年5月17日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thanks for taking time to provide a review Karen. Great to hear the feedback. :-)
1st Energy Pty Ltd からの回答
Thank you for taking time to provide a review Iceman. Much appreciated.
Very helpful and concise
Very helpful and concise. As this was my first experience with 1st Energy it went like a breeze. Happy with the end result.
2024年4月16日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thank you for taking time to provide a review Joe. Much appreciated.
Good service
2024年4月23日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thanks very much for taking time to provide a review Bao. :-)
I got a call from 1st energy about…
I got a call from 1st energy about their company, they got my details but I didn't sign up for anything, next thing I got a message welcoming me to the company so I got in contact with them to stop but they said they would call me back, never got back to me, rang my provider to stop them, don't give your details to them,
2024年4月18日
自発的なレビュー
1st Energy Pty Ltd からの回答
Hi Smith, thank you for taking time to raise your issue. What you have written is not in keeping with our onboarding policy so I am surprised to hear of this. Please can you email me at sarah.landry@1stenergy.com.au so I can look into this further and ensure I resolve this immediately. Kind regards Sarah
This company will over charge you and…
This company will over charge you and use estimated bills rather than actual reads. This company also charged me full rate during 2022 Floods, when I had turned power off before evacuation and wasn't able to get home for 4 months. Will never go with this mob. Be careful dealing with this company and make sure you compare your meter to what they are charging x
2024年1月1日
自発的なレビュー
Knew what she was talking about and was…
Knew what she was talking about and was very friendly
2024年4月3日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thanks for taking time to provide a review William. Much appreciated.
So far I have had great service from…
So far I have had great service from your company. I hope it keeps up .
2024年3月8日
自発的なレビュー
Really easy
Everything went to plan, effortless, needed the power connected a day earlier then I had originally intended to move in, just one phone call and it was done.
2024年2月14日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thanks for taking time to provide a review Mike, much appreciated.
Quick and easy
2024年2月26日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thanks for taking time to provide a review Zoe, much appreciated.
Easy to sign up with relevant…
Easy to sign up with relevant information easy to access. Pricing is competative and the switch over is easy
2024年1月26日
自発的なレビュー
1st Energy Pty Ltd からの回答
Thanks for taking time to provide a review Tania, much appreciated.
Prompt and polite service
Customer service representative was polite and handled the call professionally.
2024年1月30日
自発的なレビュー
1st Energy Pty Ltd からの回答
Great to hear the feedback. Thanks for taking time to provide a review.
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