Donald has been exceptional and key in helping me and keeping my business with 4Over. He has repeatedly went out of his way to keep me as a customer. I was getting frustrated when I was told they coul... もっと見る
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I received an email from 4over telling me that they printed the business card order I had sent but they were not happy with the quality, so they were reprinting it. They reassured me that it was nothi... もっと見る
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4over is easy to use, has the largest selection of items to print and always delivers. I went to visit their location about a month ago and was highly impressed by the type of equipment, and the staf... もっと見る
Placed an order on the 12th got an email on the 15th that it’s been shipped. Usually I receive order the next business day as I am only 2 hours away. Tracking number says they haven’t received the pac... もっと見る
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企業情報
4over について
当該企業による記述
4over is a trusted source for print fulfillment since 2001. We help our customers support their customers by offering a vast selection of quality print products at guaranteed trade-only prices. Our expansive catalog includes everything from standard marketing collateral like business cards and brochures to harder-to-find specialty, large format, and promotional products.
4over’s mission is “to simplify and transform print.” With locations across North America, state-of-the-art equipment, and fast turnarounds, 4over offers our customers savings, speed, and scale—so they can move more projects faster and net bigger profits.
連絡先
1225 Los Angeles Street, 91204, Glendale, 米国
- 1-877-782-2737
- experience@4over.com
- 4over.com
4.3
優良
4821件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Order J6656145575
Order J6656145575. 3 jobs, 2 missing for a week. I called yesterday, they said it will be completed today. We needed them Monday. It is already 7 days past the order date (last Friday), and past 12:00 noon today Friday with a holiday Monday coming up. This means the client will not receive this order until Tuesday next week, 11 days later! We would expect some kind of urgency to complete this delayed job. My client is upset and I am still waiting to see what happens here!
2026年9月14日
4over からの回答
We sincerely regret the significant delay and frustration you've experienced with order J6656145575. We understand the critical importance of timely delivery, especially with client expectations and upcoming holidays. We are actively investigating why two jobs from your order have been missing for so long and why the promised completion wasn't met. We are committed to resolving this immediately and will provide an update on the status of your order as soon as possible. Your client's satisfaction and your trust are very important to us.
Customer service is top notch
Customer service is top notch. Have been using them for years and if there's ever an issue, they are quick to make things right.
2026年9月12日
4over からの回答
We are so happy to hear that you've consistently had a top-notch experience with our customer service over the years. It's wonderful to know that we can always make things right for you.
Brutal experience from start to finish.
Brutal experience from start to finish.
We’ve run multiple jobs with 4over over the past few years (on and off because everything is worth a second-third-fourth chance), and I can say with confidence that our error rate is north of 99%. Almost every order has had a serious issue: misaligned trimming, color inconsistency, and pieces cut so poorly they’re unusable for client-facing work.
What makes it worse is the disconnect between what they claim and what they actually do. They talk a lot about their QA processes, but it’s obvious there is little to no real quality control happening. Jobs that never should have passed a basic visual inspection are being boxed up and shipped.
Customer service has been equally frustrating. Getting anyone to take ownership is like pulling teeth. Responses are slow, dismissive, and often push the blame back on the customer instead of acknowledging systemic production issues or offering meaningful solutions.
We’ve also paid for next‑day and rush deliveries that shipped over a week late, with no proactive communication, no apology, and no real attempt to make it right. When you’re trying to hit tight timelines for clients, that level of unreliability is catastrophic.
If your reputation, deadlines, or client relationships matter, I’d strongly recommend looking elsewhere. This has cost us time, money, and trust with our own customers. Doesn't matter if they're cheap if they can't actually deliver without a sense of quality.
2026年9月15日
自発的なレビュー
4over からの回答
We are truly sorry to learn about the consistently negative experiences you have encountered with our services over the past few years. We understand your frustration regarding the recurring issues with print quality, including misaligned trimming and color inconsistencies, which have rendered many of your orders unusable for your clients. Your feedback about the apparent disconnect between our stated quality assurance processes and the actual results you've received is particularly concerning, and we recognize how this impacts your client-facing work.
We also acknowledge your deep dissatisfaction with our customer service, specifically the difficulty in getting issues resolved and the slow, dismissive responses you've described. The delays in your next-day and rush deliveries, coupled with a lack of proactive communication, are completely unacceptable, and we understand the catastrophic impact this has had on your tight client deadlines and your reputation. We recognize that these repeated failures have cost you valuable time, money, and trust with your own customers. We are committed to thoroughly investigating these systemic production and service issues to prevent future occurrences and regain your confidence.
Great product
Great product
Customer service was a little not clear with the steps so we got a day behind bc of that
2026年6月25日
4over からの回答
We appreciate your positive feedback on our product. We are sorry the customer service steps were unclear, causing a delay. We are working to improve our guidance.
Easy reliable service every time.
2026年9月11日
4over からの回答
We are so pleased to hear that you consistently receive easy and reliable service from us! Thank you for sharing your positive experience.
A faster turnaround time would be…
A faster turnaround time would be better for my customers as many needed prints earlier.
2026年9月10日
4over からの回答
We appreciate your feedback regarding turnaround times. We are actively working to improve our processes for quicker delivery.
Great, but.....
This company has always been great to work with. The only thing I don't like is that we can't speak to a representative right away. We have to email and wait for a reply 2 -3 days later. The delay is too long.
2026年9月9日
4over からの回答
We appreciate your positive feedback on our service. We understand your frustration regarding the delay in connecting with a representative and the wait time for email replies. We are actively working to improve our response times.
If I could give 0 stars for this order…
If I could give 0 stars for this order I would! HORRIBLE! It should have shipped 8/31 and I have been calling EVERYDAY to follow up. Asked for a supervisor to call, and all I hear is crickets!
2026年8月31日
4over からの回答
We are truly sorry for the significant delay and the lack of communication regarding your order. We understand your frustration and are actively investigating why your calls went unanswered. We are committed to resolving this for you. Someone will call you soon.
The website is so easy to maneuver and…
The website is so easy to maneuver and order products. Quality and customer service is really good also.
2026年9月10日
4over からの回答
We're so pleased to hear that you found our website easy to use and that you're happy with the quality of our products and customer service. Thank you for your wonderful feedback!
I've been printing with 4Over for more…
I've been printing with 4Over for more than a decade. Their quality is always spot on and turnaround time is fantastic.
2026年9月9日
4over からの回答
We are thrilled to hear that you've been a loyal customer for over a decade! It's wonderful to know that our quality and turnaround times consistently meet your expectations.
quality has gotten worse
The last order I got from 4over, more than half of the cards were printed badly. Off-center, so white was showing on 1 or 2 edges of dark colored cards. It looks like they have stopped doing quality checks at the print shop, so if you get anything printed, YOU have to double-check ALL the items yourself. You only have about 2 weeks to do the quality checks because they only accept refund/reprint requests for bad orders for 30 days after the order purchase date, and it takes 2 weeks to arrive. These days, you need to order about double what is needed so you can toss the bad half since they don't.
2026年9月7日
4over からの回答
We appreciate you taking the time to share your recent experience with us. We are concerned to learn about the issues you encountered with the quality of your printed cards, specifically the off-center printing and visible white edges. We understand how frustrating it is to receive an order that does not meet expectations, especially when it impacts your ability to use the products. We are also taking your feedback regarding our quality control process and the timeframe for addressing concerns very seriously. We are actively reviewing our production and quality assurance procedures to prevent similar occurrences in the future and ensure that our products consistently meet the high standards we aim for. Your detailed feedback is invaluable as we work to improve our services and product quality for all our customers.
Always great quality and in this case
Always great quality and in this case, the expediancy and quick shipping was top notch!
2026年9月9日
4over からの回答
We are so pleased to hear that you consistently receive great quality from us, and that our quick shipping was top-notch! Thank you for your kind words.
4over からの回答
We are so glad to hear that you appreciate our service! Thank you for your kind words and for encouraging us to keep up the good work.
4over からの回答
We're so happy to hear that you've experienced great quality and friendly service! We appreciate you taking the time to share your positive feedback.
Seems like this order has taken longer…
Seems like this order has taken longer than typical orders. I imagine the Labor Day holiday likely contributed to the delay, which I fully understand.
2026年9月8日
4over からの回答
We appreciate you sharing your experience. We recognize that holiday periods can sometimes impact delivery times, and we are always working to improve our efficiency.
Been going to 4over for years.
2026年9月7日
4over からの回答
We are so happy to hear of your continued loyalty to us over the years. Thank you for your wonderful feedback!
Many years of wonderful care
Thank you for many many years of wonderful quality and service!!
2026年8月28日
4over からの回答
We are incredibly grateful for your kind words and are so happy to know you've consistently enjoyed our quality and service over many years! Thank you for your wonderful feedback.
there are the best
there are the best, I have been a customer for too many years and have never had to look anywhere else for another provider, thank you
2026年9月7日
4over からの回答
We are so happy to hear that we have consistently met your expectations over the years. Your loyalty means a great deal to us, and we truly appreciate your kind words.
Not possible to resolve any issues
Not possible to resolve any issues.
I had a shipping address typo, and so far it is impossible to fix. I can't recommend this company as a customer or as a reseller.
2026年9月6日
4over からの回答
We are truly sorry to hear about the difficulty you experienced with your shipping address. We are reviewing our processes to prevent this.
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