Received router several days ago and today my broadband became live..so plugged router in and connected everything up and running in ten minutes.. Very pleased with my new Internet service provider �... もっと見る
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レビュアーのコメントを見てみましょう
The young gentleman Tobi that i spoke to today went over and beyond to help me, He was a pure delight to converse with. He tried everything to help solve my problem. I've only ever had to ring 4thutil... もっと見る
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Apart from a few hiccups sorting out installation appointment they have been very good. However the people used for the installation need better training. No attempt to reduce brick dust or clean up a... もっと見る
I was searching for a new broadband supplier. I came across Rise on the Internet and gave them a call.I spoke to an operator named Jill. She was knowledgeable and thankfully patient answering all... もっと見る
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4.4
優良
9739件のレビュー
ネガティブなレビューの 94％に回答しています
通常1週間以内に回答
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So helpful and explained everything so…
So helpful and explained everything so clearly.
2026年6月3日
自発的なレビュー
4thutility からの回答
Hi Sylvia,
Thank you for your review. We are pleased to hear everything was explained clearly and that you found the support so helpful 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Brilliant customer services
Brilliant customer services.
I called today to chat about my broadband and was welcome by a chap called kane. He was very helpful polite and kind..
I would 💯 recommend 4th utility. They give a good service at a very cheap monthly payment and very helpful to..
2026年6月3日
自発的なレビュー
4thutility からの回答
Hi Lilian,
Thank you for your fantastic feedback. We are delighted to hear Kane was helpful, polite and kind while discussing your broadband. We really appreciate your recommendation and your comments about the value and service we provide 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
1★ – Absolutely shocking service from 4th Utility
I contacted 4th Utility to cancel my service and clearly explained I moved out of the property in January 2026. The initial adviser was helpful and asked me to send proof of my tenancy ending so they could look at backdating the account — which I did straight away.
The next day I called back, and from there it went downhill fast.
I was met with the worst attitude I’ve ever experienced in customer service. The agent refused to escalate my issue, told me there was no one else I could speak to, and even claimed a manager or CEO would “tell me the same.” Completely dismissive and unprofessional. I was also told it was my fault for not cancelling sooner — despite me trying to resolve it properly.
I even had to record the call — something I have never had to do with any company before — just to protect myself. Only then did he suddenly say a manager would call me back. That was 4 weeks ago — no call ever came.
To make matters worse, I then received a marketing call from them because they say I’m out of contract — yet they still haven’t resolved my complaint. I again requested a manager call on a Friday and was promised one on Monday… once again, nothing.
Now they’re trying to charge me out-of-contract broadband fees for a property I haven’t lived in since January.
Disgraceful communication, zero accountability, and completely unacceptable customer service. Avoid at all costs.
2026年5月13日
自発的なレビュー
4thutility からの回答
Hi Andrew,
We are sorry to read about your experience regarding the cancellation request, out-of-contract charges, lack of escalation and the promised callbacks that never took place. We appreciate how frustrating this must have been, particularly after providing evidence and making repeated attempts to resolve the matter.
We understand you have already provided information previously and apologise for requesting further details again. Please respond to the email you will receive from Trustpilot so we can investigate this personally and review the cancellation, billing and complaint handling concerns as quickly as possible.
What a joy to speak to a real person
What a joy to speak to a real person.
Mike was very efficient and knowledgeable, so the whole process was quick and painless
2026年6月3日
自発的なレビュー
4thutility からの回答
Hi Steve,
Thank you for your lovely review. We are delighted to hear Mike was knowledgeable and efficient, making the whole process quick and painless for you 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Fast and efficient service - great value with 4thUtility
Fast and efficient service, Callum was very knowledgeable and helpful
2026年6月3日
自発的なレビュー
4thutility からの回答
Hi Keith,
Thank you for your kind feedback. We are pleased to hear Callum provided knowledgeable support and made the process fast and efficient from start to finish 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Fabulous customer service
Fabulous customer service, spoke with Lawrence today and help me with all my inquiries and manged to fix it all for me.
Highly recommend.
2026年6月3日
自発的なレビュー
4thutility からの回答
Hi Ellen,
Thank you for your fantastic review. We are delighted to hear Lawrence was able to help with all your enquiries and resolve everything for you. We really appreciate your recommendation 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Callum was very accommodating and…
Callum was very accommodating and answered all my questions quickly and honestly. Sign up was straightforward and cost throughout the contract period was explicitly stated.
2026年6月3日
自発的なレビュー
4thutility からの回答
Hi Des,
Thank you for your feedback. We are pleased to hear Callum answered all your questions honestly and clearly, and that the sign-up process was straightforward and transparent throughout 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Spoke to LEZRA
Spoke to LEZRA, she was fantastic. Was very friendly and has got a plan in place to get my internet sorted. Completely turned my experience around from a bad one to a good one.
2026年6月3日
自発的なレビュー
4thutility からの回答
Hi Alex,
Thank you for your lovely review. We are delighted to hear Lezra was able to turn your experience around and put a plan in place to get your internet issues resolved. We will make sure your feedback is shared with her 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
I spoke to Adnan and he was very…
I spoke to Adnan and he was very helpful and pleasant.
2026年6月2日
自発的なレビュー
4thutility からの回答
Hi Tyler,
Thank you for your review. We are pleased to hear Adnan was helpful and pleasant throughout your interaction with us 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
10/10, reliable, not greedy, quick response
Always answer the phone in less than 10 minutes! Very rare to find someone that does that. Not greedy and offer you fair deals. Never had and issues with my wifi and been with them for a year now. Just called to renew my contract and sorted so quick, no increase in price and could stick to 12 months instead of 24. Staff are friendly and get job done fast.
2026年6月3日
自発的なレビュー
4thutility からの回答
Hi Alannah,
Thank you for your fantastic feedback. We are delighted to hear you have enjoyed reliable service over the past year and found the renewal process quick and straightforward. Your comments about our team and pricing are greatly appreciated 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Fantastic customer service from Riyaaz
Fantastic customer service from Riyaaz, truly a credit to the company
Thank you
2026年6月3日
自発的なレビュー
4thutility からの回答
Hi David,
Thank you for your kind review. We are delighted to hear Riyaaz provided such fantastic customer service. We will be sure to share your comments with him as he will be pleased to receive them 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very helpful
Spent quite a long time on hold but once I got through Josh was very helpful and sorted everything I needed to transfer my service.
2026年6月3日
自発的なレビュー
4thutility からの回答
Hi Karen,
Thank you for your feedback. We are sorry you experienced a wait before getting through to the team. We are proactively working to reduce call waiting times through additional staffing, training and expanded support resources.
We are however delighted to hear Josh was very helpful and able to arrange everything needed for your service transfer 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
4thutility からの回答
Hi Carly,
Thank you for your feedback. We are pleased to hear Martin was kind, friendly and able to help you with your query 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Superb
Engineer in Time. Explained installation and Carried out quickly and tidy. Reinstating all works.
Got the cheaper broadband package but 160mb average is more than adequate.
Would recommend.
2026年6月1日
自発的なレビュー
4thutility からの回答
Hi Mark,
Thank you for your fantastic review. We are delighted to hear the engineer arrived on time, explained the installation clearly and completed the work quickly and tidily. It is also great to hear the package is delivering the speeds you need and that you would recommend us 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Initial experience good 6 months in poor
After being with the company since October 2025 and following a late installation still not managed to get resolved the compensation I was entitled to for this despite contacting Customer services Multiple times and sending multiple emails.
My 900MB speed had more recently become very unstable with disconnects about 4 or 5 times a day. Following a call with the technical support last Friday, they suggested a full reset, which we did. Following this the 900mb speed was still limited to about 100MB and the engineer advised it was the cable I was using that because it wasnt a Cat6 cable I wouldnt get the 900MBps speed. Although a few hours later using the very same cable the speedtest did register 900Mbps, so it wasnt the cable. The following days I experienced further connectivity and performance issues and it was found that the IP address I was connecting from was apparently linked to Uruguay, and due to security restrictions in place I was unable to connect. I performed another power off and back on and the IP had changed to a London UK one. However within 24 hours it has reverted to an IP from Uruguay again. I have been on hold now to customer support for 45 mins and 35 mins I have been position 1 in the queue. This is very poor service and even poorer customer service. I would not recommend this broadband to anyone and I have a work colleague who had similar issues.
2026年6月2日
自発的なレビュー
4thutility からの回答
Hi Peter,
We are sorry to read about your experience regarding the unresolved compensation claim, speed fluctuations, connectivity issues, incorrect geolocation concerns and difficulties contacting support. We appreciate how frustrating this must be after multiple contacts and ongoing service issues.
We are also sorry for the wait times experienced when trying to reach us. We are proactively working to reduce call waiting times through additional staffing, training and expanded support resources. Please respond to the email you will receive from Trustpilot so we can investigate this personally and review the technical concerns and complaint history in full.
We are moving home
We are moving home. Unfortunately 4th utility is not available in the area we are moving to. Tommy explained that by following instructions given we will be released from our contract. We have been very happy with the service provided and would have continued to be customers if service was available.
2026年6月2日
自発的なレビュー
4thutility からの回答
Hi Kim,
Thank you for your review and for being a valued customer. While we are sorry our service is not available at your new address, we are pleased Tommy was able to explain the process clearly and assist with your move. We wish you all the best in your new home 🌟
4th Utility well done
4th Utility well done, keep it up. No issues, no complaints. Everything just perfect. I sincerely thank you for everything.
2026年6月2日
自発的なレビュー
4thutility からの回答
Hi Mrs Patel,
Thank you for your wonderful feedback. We are delighted to hear everything has been running perfectly and that you have had such a positive experience with us. Your support means a great deal 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
I was searching for a new broadband…
I was searching for a new broadband supplier. I came across Rise on the Internet and gave them a call.I spoke to an operator named Jill. She was knowledgeable and thankfully patient answering all my questions. The offer was very competitive and I was reassured that any issues would be addressed timeously. For me this is a new company and I look forward to a positive experience over the next 24 months.
2026年6月2日
自発的なレビュー
4thutility からの回答
Hi Kevin,
Thank you for your thoughtful review. We are delighted to hear Jill was knowledgeable, patient and able to answer all your questions while helping you choose the right package. We appreciate you placing your trust in us and look forward to providing you with a positive experience over the coming years 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Frustrating Experience with Incorrect Billing and Contract Changes
I have experienced ongoing billing issues with 4th Utility over the past two months. Despite my contract stating a monthly charge of £29, I was billed a higher amount on two consecutive occasions. When I contacted customer support to correct the charges and request a refund, my contract was moved—without my consent—to a more expensive tariff of £42 per month.
After raising the issue again, I was assured this was an error and that my billing would return to the agreed amount. However, I have now been charged £42 once more this month, despite their confirmation that the issue had been resolved.
This has been a frustrating and disappointing experience, and I hope it is addressed properly.
2026年6月2日
自発的なレビュー
4thutility からの回答
Hi Mina,
We are sorry to read about your experience regarding the billing discrepancies, contract changes and continued charges that do not appear to match the agreement you expected. We appreciate how frustrating this must be after being advised the issue had already been corrected.
Please respond to the email you will receive from Trustpilot requesting further details so we can investigate this personally and review the billing history, tariff changes and previous communications as quickly as possible.
Terrible
Don’t be fooled by the messages in response to these negative reviews stating they’re really sorry and they’ll be in touch ASAP- was told this 5 days ago and had total radio silence since! Still paying for a service which isn’t up to standard despite being assured this would be cancelled free of charge due to their failings.
Update 04/06- provided my details for the second time, let’s see if anything actually happens this time…
2026年6月2日
自発的なレビュー
4thutility からの回答
Hi Jade,
We are sorry to read that you remain dissatisfied and have not received the follow up you were expecting after our previous response. We appreciate your frustration, particularly given the ongoing concerns regarding the service and cancellation request.
We understand you have already provided information and apologise for requesting further details again. Please respond to the email you will receive from Trustpilot so we can investigate this personally and review the status of your complaint as quickly as possible.
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