Received router several days ago and today my broadband became live..so plugged router in and connected everything up and running in ten minutes.. Very pleased with my new Internet service provider �... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The young gentleman Tobi that i spoke to today went over and beyond to help me, He was a pure delight to converse with. He tried everything to help solve my problem. I've only ever had to ring 4thutil... もっと見る
企業が回答しました
Apart from a few hiccups sorting out installation appointment they have been very good. However the people used for the installation need better training. No attempt to reduce brick dust or clean up a... もっと見る
I was searching for a new broadband supplier. I came across Rise on the Internet and gave them a call.I spoke to an operator named Jill. She was knowledgeable and thankfully patient answering all... もっと見る
企業が回答しました
4.4
優良
9739件のレビュー
ネガティブなレビューの 94％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
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Kay thank you.
Kay, the agent was very informative and made the whole process very easy. Thanks
2026年6月2日
自発的なレビュー
4thutility からの回答
Hi Mark,
Thank you for your kind review. We are pleased to hear Kay was informative and made the whole process simple and easy for you 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Friendly staff
Friendly staff, explained everything very clearly, issue was quickly resolved
2026年6月2日
自発的なレビュー
4thutility からの回答
Hi Nell,
Thank you for your feedback. We are delighted to hear the team explained everything clearly and resolved your issue quickly 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
4th Utility Internet dropouts
After 3 weeks of broadband drop outs, Sky not working and Sonos not working and after a couple of calls to 4th Utility previously.....today I had the pleasure of dealing with Aneeq. 7 minutes later everything working perfectly. Thank you Aneeq!!!
2026年6月2日
自発的なレビュー
4thutility からの回答
Hi Alan,
Thank you for your fantastic review. We are delighted to hear Aneeq was able to resolve the broadband dropouts and restore your services so quickly. We will make sure your kind comments are shared with him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Spoke to a lovely gentleman called…
Spoke to a lovely gentleman called Riyaaz who was extremely helpful and reassuring
2026年6月2日
自発的なレビュー
4thutility からの回答
Hi Lorraine,
Thank you for your lovely feedback. We are pleased to hear Riyaaz was helpful, reassuring and provided the support you needed 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
The issue was hopefully resolved
The issue was hopefully resolved, only took 14 plus months, but sorted.
2026年6月2日
自発的なレビュー
4thutility からの回答
Hi Mr Medlock,
Thank you for your feedback. We are pleased to hear the issue has now been resolved, although we are sorry it took much longer than it should have done. We appreciate your patience throughout the process 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Absolutely dreadful
Absolutely dreadful. I've had no internet for over a month because they seem unable to organise Openreach to send out an engineer with a ladder. 3 engineer visits. Initial survey, indoor specialist, outdoor specialist and now waiting on the ladder specialist. Pointless calling them. You wait for ages eventually speak to some chump that has no clue. Definitely one to avoid
2026年5月22日
自発的なレビュー
4thutility からの回答
Hi Michael,
We are sorry to read about your experience and appreciate how frustrating it must be to be without service for such an extended period while waiting for multiple engineer visits and further works to be arranged.
As this issue still appears to be ongoing, please respond to the email you will receive from Trustpilot requesting further details so we can investigate this personally and review the fault handling, engineer appointments and communication surrounding the repair process as quickly as possible.
Even though there was a wait before I…
Even though there was a wait before I was connected once talking to Abby the matter was resolved. She was very professional and supportive.
Only negative was the wait and having to
Listen to the tinny music.
2026年6月2日
自発的なレビュー
4thutility からの回答
Hi John,
Thank you for your review. We are sorry you experienced a wait before getting through, and we are proactively working to reduce call waiting times through additional staffing, training and expanded support resources. We are however delighted to hear Abby was professional, supportive and able to resolve the issue for you 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Unbelievable level of service from Nick…
Unbelievable level of service from Nick in the Retentions team, as well as his colleague in the Welcome team. They were really really helpful in sorting out a complicated situation. Hats off to them and thank you.
2026年6月2日
自発的なレビュー
4thutility からの回答
Hi Liviu,
Thank you for your fantastic feedback. We are delighted to hear Nick and his colleague were able to help resolve a complicated situation and provide such excellent support throughout 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Great experience
The young gentleman Tobi that i spoke to today went over and beyond to help me, He was a pure delight to converse with. He tried everything to help solve my problem. I've only ever had to ring 4thutility twice and omg they're beyond brilliant, They really should give other companies lessons on how customer services should be. Great company.
2026年6月2日
自発的なレビュー
4thutility からの回答
Hi Ms O,
Thank you for your wonderful review. We are delighted to hear Tobi went above and beyond to help resolve your issue and provided such a positive customer service experience. Your kind comments mean a great deal to us 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Kane is the best customer service operative
I spoke to Kane, who is a delight, what great customer service. Even though I rang up a year early (my mistake) he was lovely to talk to. Would give a 6 if you went up to 6.
2026年6月2日
自発的なレビュー
4thutility からの回答
Hi Vicky,
Thank you for your fantastic feedback. We are delighted to hear Kane provided such great customer service and made the conversation enjoyable, even if you were a little early for your enquiry. We will be sure to share your comments with him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
I came back from my trip and could not…
I came back from my trip and could not get my Internet back. I sent an email and within no time Chris Thorpe called me up to check and helped me to restore my Internet connection. Service was prompt, efficient and Chris was very helpful. Many thanks. Dr. Rajshree
2026年6月2日
自発的なレビュー
4thutility からの回答
Hi Raj,
Thank you for your kind review. We are delighted to hear Chris Thorpe contacted you promptly and was able to help restore your internet connection quickly and efficiently 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very pleasant and very helpful
2026年6月2日
自発的なレビュー
4thutility からの回答
Hi Rui,
Thank you for your feedback. We are pleased to hear the support you received was pleasant and helpful 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
GOOD COMMUNICATION AND INSTALLATION
Communication was very good updated frequently on installation date. City fibre installation done professionally no mess equipment fitted were requested polite and clearly informed about the installation process checked wi fi working correctly before leaving.
Very happy with yhe whole process from start to finish.
2026年6月2日
自発的なレビュー
4thutility からの回答
Hi Kevin,
Thank you for your lovely review. We are delighted to hear the communication throughout the installation process was clear and that the installation was completed professionally and to a high standard. It is great to know you are happy with the whole experience 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
4thutility からの回答
Hi Andrew,
Thank you for your feedback. We are pleased to hear the service was quick, efficient and straightforward 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
4thutility からの回答
Hi Helen,
Thank you for your review. We are delighted to hear everything has been prompt, efficient and clearly communicated, and that the service is working well for you 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Smooth sign up
The sign up is extremely smooth so I hope this is a sign that the company will be easy to deal with later down the line. The website is very clear and you can self serve switching in minutes, although I had an issue with the available installation dates so I ended up speaking to a Sales Adviser called Kay who was also efficient and helpful.
2026年6月2日
自発的なレビュー
4thutility からの回答
Hi Kate,
Thank you for your thoughtful feedback. We are delighted to hear the sign-up process was smooth and that both our website and Kay made arranging your service straightforward and hassle free. We look forward to providing you with a great broadband experience 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
4thutility からの回答
Hi Patrick,
Thank you for your feedback. We are pleased to hear you received courteous and helpful support regarding your issue 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Spoke with Kay today
Spoke with Kay today. Very straight forward on all details. No jargon...Installation in just a couple of days.
Lets see now how great the broadband service is...you get a 14 day cool off period anyway no termination charges if before that date ...so time to try them.Been a VM customer for years before this.Speed and price here is better.
2026年6月2日
自発的なレビュー
4thutility からの回答
Hi there,
Thank you for your detailed review. We are delighted to hear Kay provided clear and straightforward information without any jargon and helped arrange your installation so quickly. We hope your broadband service lives up to your expectations and look forward to welcoming you as a customer 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very smooth and easy to deal with.
Very smooth and easy to deal with.
The advisor Steve was very I formative and made the process painless..
2026年6月2日
自発的なレビュー
4thutility からの回答
Hi Dave,
Thank you for your kind feedback. We are pleased to hear Steve was informative and made the whole process smooth, easy and painless for you 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Absolutely great service today very…
Absolutely great service today very helpful and saved the day very pleasant to speak to
2026年6月2日
自発的なレビュー
4thutility からの回答
Hi Steven,
Thank you for your lovely review. We are delighted to hear the team was so helpful and pleasant to speak with while resolving your issue 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
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