Callum has been very helpful and swift in every aspect of arranging the broadband set up. More of these quality services are needed to make life a little easier and spread the competition in th... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The young gentleman Tobi that i spoke to today went over and beyond to help me, He was a pure delight to converse with. He tried everything to help solve my problem. I've only ever had to ring 4thutil... もっと見る
企業が回答しました
Received router several days ago and today my broadband became live..so plugged router in and connected everything up and running in ten minutes.. Very pleased with my new Internet service provider �... もっと見る
企業が回答しました
I was searching for a new broadband supplier. I came across Rise on the Internet and gave them a call.I spoke to an operator named Jill. She was knowledgeable and thankfully patient answering all... もっと見る
企業が回答しました
4.4
優良
9759件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 94％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
4thutility からの回答
Hi Terrency,
Thank you for your review. We are pleased to hear you were happy with the communication and support you received from our team 🤗
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
AVOID THIS BROADBAND PROVIDER!
AVOID THIS BROADBAND PROVIDER!
I signed up and was given an installation date. A few days before the installation I received an email telling me it was canceled. I called Rise Fibre (who are the same entity as 4thUtility) and was told that the date was not available and that the system closed the installation. I then took a day off to wait for the router arriving, then another day off work to send it back.
I was then told to sign back up, a new installation date was booked, a new router sent out. I then took another day off work for City Fibre turning up to do the installation but when they did, I was told by City Fibre that they were given a completely different address (totally different building adjacent to mine) so the installation couldn't go ahead again. I then had to take another day off to return the 2nd router.
City Fibre then called me to ask who booked the installation. I told them Rise Fibre (Disguised as 4thUtility), they then told me that my building will never be fibre enabled and that Rise (4thUtility) knew fine well that I couldn't get fibre, because the option for choosing my address would not have been available for them to book. Therfore, City Fibre told me that Rise Fibre (4thUtility) had bypassed this by choosing the next house number above mine that was available, which was a completely different building all together. She told me that I was never going to be able to get broadband with Rise/ City Fibre and that I was not just missold, but there was classic fraud being committed by Rise Fibre in order to push a sale through from the very start, knowing fine well I couldn't get fibre broadband, so they bypassed this by booking the installation for another address completely.
Disgusting!
Im out £120 a day for 4 days worth of wages and absolutely nothing to show for it.
City Fibre have now opened up an investigation on their end at senior level and advised me to start the complaint process with Rise Fibre (4thUtility).
I did this and received a complaint response from Rise (4thUtility) basically telling me "tuff sh*t" and from a "No Reply" email.
I have had to call Rise (4thUtility) and force them to send me a Letter of Deadlock or Final Response Letter signposting me to a regulatory body.
I will now be taking legal action against Rise Fibre (4thUtility) and I will exhaust every single avenue, resource and routes available to me.
AVOID AVOID AVOID
2026年5月27日
自発的なレビュー
4thutility からの回答
Hi Sean,
We are sorry to read about your experience regarding the cancelled installations, incorrect address details, repeated router returns, loss of earnings and the handling of your complaint. We appreciate how frustrating and stressful this situation must have been after taking multiple days off work and receiving conflicting information.
We understand you have already raised a formal complaint and received a final response, however we would still like to review this internally and investigate personally. Please respond to the email you will receive from Trustpilot requesting further details so we can ensure the concerns raised regarding the installation process and account handling are fully reviewed.
Great internet service!
2026年5月27日
自発的なレビュー
4thutility からの回答
Hi Mike,
Thank you for your review. We are really pleased to hear you are enjoying the internet service provided 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
I filled in the 4thutility registration…
I filled in the 4thutility registration form online and then minutes later got a phone call from the sales team.... they offered me a free month if I signed up. When I told them I had already signed up online, they told me I couldn't have a free month and abruptly ended the phone call! I also didn't get any welcome email from you. I eventually rang your help line and found you'd somehow got the wrong email. Other than that, the installation has gone well so far and i'm happy.
2026年5月21日
自発的なレビュー
4thutility からの回答
Hi Mr Kevin,
Thank you for taking the time to share your feedback. We are sorry to hear about the confusion regarding the offer, the abrupt end to the call and the issues with the incorrect email address on the account. We appreciate how frustrating that initial experience must have been.
We are however pleased to hear the installation has gone smoothly so far and that you are happy overall. Your feedback regarding the sales process and communication will be reviewed internally so we can continue improving our customer experience 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Signed up today
Signed up today, quick and easy service via WhatsApp business chat with Cole.
2026年5月27日
自発的なレビュー
4thutility からの回答
Hi Bryony,
Thank you for your feedback. We are delighted to hear signing up through our WhatsApp business chat with Cole was quick and easy 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Changing Broadband
Changing Broadband. Dealing with Chris Thorpe. He was very thorough and helpful. Guided
me through all the processes, and I was very pleased. Thankyou
2026年5月27日
自発的なレビュー
4thutility からの回答
Hi Brenda,
Thank you for your lovely review. We are pleased to hear Chris Thorpe was thorough and helpful while guiding you through the broadband switching process 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Martin was very helpful in sorting my…
Martin was very helpful in sorting my query. I was very satisfied with the service
2026年5月27日
自発的なレビュー
4thutility からの回答
Hi Jake,
Thank you for your kind feedback. We are delighted to hear Martin was helpful in resolving your query and that you were very satisfied with the service provided 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Martin was great for WiFi advice thanks…
Martin was great for WiFi advice thanks very much
2026年5月27日
自発的なレビュー
4thutility からの回答
Hi Ollie,
Thank you for your review. We are pleased to hear Martin provided great WiFi advice and helpful support 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Martin is a star!
Martins customer service was great! He made the call super quick, easy and has a great sense of humour. My issue was sorted out within 10 mins which is always fab.
Thanks Martin!
2026年5月27日
自発的なレビュー
4thutility からの回答
Hi Melissa,
Thank you for your fantastic review. We are delighted to hear Martin made the process quick, easy and enjoyable while resolving your issue so efficiently. We will be sure to share your comments with him 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
The information was clear on the…
The information was clear on the website. I spoke to customer service representative Mike who was great to talk with, Informative, personable and cheerful. I came away feeling positive about my experience. I hope 4thUtility continue to impress.
2026年5月27日
自発的なレビュー
4thutility からの回答
Hi Rob,
Thank you for your thoughtful feedback. We are delighted to hear you found the website information clear and that Mike provided such informative, personable and cheerful support throughout your experience 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
They couldn't provide complete joke…
They couldn't provide the service I paid for, was promised a refund that never appeared. Contract cancelled by them yet they put that I hadn't paid for the contract which negativly affected my credit score and after now 8 phone calls it is still not resolved.
Utter shambles with staff that lie and just tell you what you want to hear without doing as they say they will.
2026年5月27日
自発的なレビュー
4thutility からの回答
Hi Mr Bc,
We are sorry to read about your experience regarding the cancelled contract, missing refund and the impact this has reportedly had on your credit file. We appreciate how frustrating this must be after multiple phone calls without resolution.
We understand you have already contacted us numerous times and apologise for requesting further information again. Please respond to the email you will receive from Trustpilot so we can investigate this personally and review the refund, account status and credit reporting concerns as quickly as possible.
Josh had amazing customer service
Josh had amazing customer service. My issue was resolved immediately, super friendly. Thank you so much! 😊
2026年5月27日
自発的なレビュー
4thutility からの回答
Hi Ella,
Thank you for your fantastic feedback. We are delighted to hear Josh resolved your issue immediately while providing such friendly and helpful customer service 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
4thutility からの回答
Hi Liam,
Thank you for your feedback. We are pleased to hear your issue was resolved quickly and easily 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
My experience today with the customer…
My experience today with the customer service agent Evandro, was smooth and he was very helpful and professional.
2026年5月27日
自発的なレビュー
4thutility からの回答
Hi Denise,
Thank you for your lovely review. We are delighted to hear Evandro provided smooth, professional and helpful customer service throughout your experience 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Adnan was polite and very helpful
Adnan was polite and very helpful. He quickly resolved the issue I was having with website access
2026年5月27日
自発的なレビュー
4thutility からの回答
Hi Ian,
Thank you for your kind feedback. We are pleased to hear Adnan was polite, helpful and able to quickly resolve the website access issue for you 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very good so far
Very pleasant, helpful and entertaining agent called Adnan. Service is not yet up and running so no score for the company yet
2026年5月27日
自発的なレビュー
4thutility からの回答
Hi Penny,
Thank you for your lovely feedback. We are delighted to hear Adnan was pleasant, helpful and entertaining during your experience so far. We hope your service setup goes smoothly and that you continue to have a positive experience with us 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Great customer service I talk to…
Great customer service I talk to Khanyisa and they was very helpful
2026年5月27日
自発的なレビュー
4thutility からの回答
Hi Helen,
Thank you for your review. We are delighted to hear Khanyisa provided such helpful customer service and support 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
4thutility からの回答
Hi there,
Thank you for your feedback. We are pleased to hear the team was very helpful throughout your experience 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Martin was absolutely amazing spoke me…
Martin was absolutely amazing spoke me through everything step by step, he stayed on the phone till I was up and running Martine is asset to your company!
2026年5月27日
自発的なレビュー
4thutility からの回答
Hi Steve,
Thank you for your fantastic review. We are delighted to hear Martin guided you through everything step by step and stayed on the phone until you were fully up and running. We will make sure your kind comments are shared with him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Uninterrupted service so far and no…
Uninterrupted service so far and no downtime during regular hours, which is really great from a customer perspective.
2026年5月27日
自発的なレビュー
4thutility からの回答
Hi Ganesh,
Thank you for your lovely feedback. We are really pleased to hear you have experienced uninterrupted service and reliable connectivity so far 🚀
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
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