The experience i had this week is shocking...I've always paid my water from my card number on a continuous role from my bank up until last week *I've never missed a payment with any bills *however I h... ãã£ãšèŠã
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Curate's Egg. Pleasant enough people, but impossible for them to get the correct answer first time round. At the time of writing the appropriate outcome is still awaited. Update: Action since... ãã£ãšèŠã
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Fantastic customer service from Joanne Bonner who called me to rectify our issues going back to last year. She had our old account closed down straight away and set up a new business account for ou... ãã£ãšèŠã
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We had a problem finding our water meter as it was hidden by undergrowth and was quite a distance from our property. After we made several attempts to locate the meter, we had to call Affinity. Sean H... ãã£ãšèŠã
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Affinity for Business is a clean and waste water retailer; we provide these services to businesses located in the UK. We are passionate about customer service and we are always looking to improve by listening to our customer feedback - that is why it is so important to us that we read every review and act on any advice/suggestions or improvements that you have given us through them - as well as feeling good about the nice ones! You can be assured that with Affinity for Business you will deal with a company that talks simply, avoids jargon and listens to our customers â if you are unhappy with your current provider then give us call, we will answer your call in seconds! Say hello to our team on Twitter @affinityfb, Facebook and LinkedIn ððœ
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Alchemy - 2nd Floor, Bessemer Road, AL7 1HE, Welwyn Garden City, è±åœ
- 0345 357 2424
- enquiries@affinityforbusiness.co.uk
- affinityforbusiness.co.uk
2.5
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I contacted Affinity in March about aâŠ
I contacted Affinity in March about a seized stop-cock. on March 25th I was assured by Abbie Willis that an engineer would call me to come and look. h\t is the last I have heard from Affinity. Customer Service NIL
2019幎8æ10æ¥
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Affinity for Business ããã®åç
Hi there, thank you for giving us your honest feedback.
Since submitting your review, Abbie has been in contact with your wholesaler and confirmed the status of your seized stop-cock which had been fixed by your wholesaler on April 23rd, 2019. We are very sorry for not informing you of this. I hope our future customer service levels will encourage you to update your review.
Please don't hesitate to get in touch with our team if you have any queries at all.
Many thanks, Iliana
I had a really tricky billing issueâŠ
I had a really tricky billing issue that required a lot of time and patience from the person dealing with it. Demi-Louise from the debt advisor department has been absolutely brilliant at helping me resolve this issue. She has been patient and attentive throughout this process and as such is a rare gem in the customer service industry.
2019幎8æ7æ¥
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Affinity for Business ããã®åç
Hi Alex, thanks for taking the time to write this brilliant 5-star review!
I'm glad the team were able to help with your billing issue. Demi-Louise will be so pleased with your fantastic comments about her service, I look forward to passing this review onto her and the rest of our customer service team.
Have a lovely day, Iliana :)
An excellent team working for them
An excellent team working for them. Queries are always resolved very promptly and efficiently and they try to go above and beyond to help you out.
The 30 day rolling contract backs their customer service and with good reason. The number 1 water company around and wouldn't hesitate to place any of my consultancy placed supplies with them.
2019幎8æ7æ¥
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Affinity for Business ããã®åç
Hi Vince, thank you very much for taking the time to write this fantastic review.
Your comments are lovely to read and the team will be so thrilled to hear your experience with us. Being a role model retailer is something we take pride in, so your comments on us being 'number 1' are amazing to hear!
I look forward to sharing this review with the AfB team.
Have a great day, Iliana :)
Easy to switch and a significant savingâŠ
Easy to switch and a significant saving on Castle Water charges
2019幎8æ6æ¥
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Affinity for Business ããã®åç
Hi Sue, it's great to be receiving such a positive review, we really appreciate it.
Thank you for switching to us, I'm glad the switching process went smoothly and that you're already experiencing the benefits of being with us - that's just what we love to hear!
Have a lovely day, Iliana :)
Extremely helpful
2019幎8æ6æ¥
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Affinity for Business ããã®åç
Hi There, thanks for writing this review - glad to hear you had a good experience with us!
Have a great day, Iliana :)
Helpful
Helpful and easy company to deal with. Very happy with response to my query.
2019幎8æ6æ¥
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Affinity for Business ããã®åç
Hi Alison, thanks for your feedback, we really appreciate it!
The way we communicate with our customers is something we really pride ourselves on, so it's lovely to read our efforts are coming across in your review.
Have a lovely day, Iliana :)
Excellent service
2019幎8æ6æ¥
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Affinity for Business ããã®åç
Hi Astute Healthcare, thanks for leaving us this 5-star review.
It's lovely to read you had a good experience with our customer service team!
Have a great day, Iliana :)
A relatively simple request
A relatively simple request, but dealt with courteously and quickly by Melissa.
2019幎8æ2æ¥
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Affinity for Business ããã®åç
Hi Beverly, thank you for rating us 5-stars.
It's lovely to read your feedback about Melissa, I look forward to passing this onto her!
Have a great day, Iliana :)
Very helpful after what appeared to beâŠ
Very helpful after what appeared to be a complicated situation.
Customer assistance very helpful and a very comprehensive
response most recently from Adam Slater, a personal thanks.
2019幎8æ2æ¥
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Affinity for Business ããã®åç
Hi Fran, thanks for taking the time to leave this great review - I'm glad we could help with your situation.
Your comments about Adam are lovely to read, he'll be so chuffed!
Have a lovely day, Iliana :)
Affinity - Meter Problem
Affinity, particularly Joanne Bonner, have been of great help over the last couple of weeks sorting out a complicated situation - service has been prompt and courteous and Joanne has worked hard to help to sort this out.
2019幎8æ1æ¥
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Affinity for Business ããã®åç
Hi Michael, thank you very much for leaving this review!
Joanne will be so pleased to read your comments - I hope we continue to impress you!
Have a great day, Iliana :)
Affinity have responded well
Affinity have responded well and quickly to the issues that have arisen
2019幎7æ31æ¥
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Affinity for Business ããã®åç
Hi David, we really appreciate you leaving us 5-stars. Glad the team could help with your queries!
Have a great day, Iliana :)
great customer service
2019幎7æ29æ¥
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Affinity for Business ããã®åç
Hi Francesco, thank you very much for this 5-star review - it's great to hear you had a positive experience with our team!
Have a lovely day, Iliana :)
i did request invoices and i got themâŠ
i did request invoices and i got them in time excellent customer service thank you
2019幎7æ26æ¥
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Affinity for Business ããã®åç
Hi Sushma, thank you for this review!
It's lovely to read you're happy with our customer service levels - I hope we continue to impress you.
Have a great day, Iliana :)
Good customer service
2019幎7æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi there, thanks for your feedback - glad you had such a good experience with us!
Have a great day, Iliana :)
Copy Invoices
I asked for copy invoices and they were emailed to me quickly and without any fuss. I was also shown how to access the online system fpr future queries
2019幎7æ24æ¥
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Affinity for Business ããã®åç
Hi there, thank you for leaving us a 5-star review.
Its great to read we were able to get everything over to you quickly, and now that you have access to our online My Account portal, you'll be able to do this even quicker!
Have a lovely day, Iliana :)
Before you post your bill or pass it toâŠ
Before you post your bill or pass it to the debt collectors you have to check three times before and make sure that you are requesting payment from the correct people. Thanks
2019幎7æ24æ¥
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Affinity for Business ããã®åç
Hi there, thank you for bringing this to our attention.
We're sorry you've had this experience - I have passed your comments onto our debt team who will be looking into your concerns.
Many thanks, Iliana :)
Great response time
2019幎7æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi there, thank you for leaving this review.
Our team answer 80% of our calls in 20 seconds, which we agree is pretty brilliant!
Have a lovely day, Iliana :)
EXCELLANT PERSONAL SERVICE
Tarran, was very friendly and helpful fully explaining the process.
I get regular emails to update me on the progress.
2019幎7æ22æ¥
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Affinity for Business ããã®åç
Hi Debbie, thank you for writing this 5-star review, we really appreciate it.
It's lovely to read your comments about Tarran, he'll be thrilled to read them!
Have a lovely day, Iliana :)
Spedy and helpful response
2019幎7æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Cheryl, It's lovely to read your review, glad the team could help!
Have a great day, Iliana :)
What seemed to be a complicated matterâŠ
What seemed to be a complicated matter was sorted out quickly!
Thanks for your assistance
2019幎7æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Judith, thank you for the review.
There's never an issue too complicated for the AfB team - I'm glad the team were able to sort things out quickly for you!
Have a lovely day, Iliana :)
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