Affinity for Business レビュー 

The experience i had this week is shocking...I've always paid my water from my card number on a continuous role from my bank up until last week *I've never missed a payment with any bills *however I have recently had my card hacked and my bank cancelled my card and wait for new one in post - this caused affinity water to text me 3 times and 5 phone calls chasing me for £24..i answered the calls on my way to my sisters funeral explaining the situation and crying down the phone about it being a bad day I asked them for their sort code and account number so I could make the payment online they said no with no care or empathy they asked to set up a direct debit for £105 @month how ridiculous ..they said i broke my plan *no i didn't getting hacked and robbed and issued a new card from my bank was not my fault...I had the money they wouldn't listen,help or let me pay online with their bank details...shocking and disgusting service listening to me crying down the phone whilst on way to my sisters funeral...I literally put the phone down and will deal with this once they listen to the call properly...disgusting shocking experience-no empathy or words !!

The customer service team is exceptional, always responding swiftly to my numerous inquiries with great politeness. I appreciate it greatly.

Useless staff. I phoned this morning to enquire about my estimated bill. So asked the agent why was my bill estimated, and I'm usually at home as hardly go out due to my disability. The agent sounded foreign and said something about about its my opening balance and new bill?? She couldn't understand what I was asking her. Why do you they employ staff whose first language is not English, and even when I asked her again about my bill, she repeated it again, and then asked me is there anything else she can help me with? So basically I wasted my time waiting in the queue. Not happy at all.

It has taken 6 months to get an invoice that actually matches the amount you say I owe for one meter. Now got one the phone number to pay it doesn't work and the online link to pay doesn't work! AND you have the gall to threaten to sue me! Worst customer service I have ever experienced. And according to my account you actually OWE me money!

Efficient response to an inaccurate bill.

My enquiry was dealt with swiftly and efficiently. Excellent service.

I needed a copy of past bills which had not been given to me by my tenant and had them emailed to me . Staff were very obliging and made no fuss about having to do this.

Very satisfied with the quick response and for putting the account on hold.

Very positive response to my communication Re Covid-19.

I have had to close my business due to coronavirus. But still have 12 horses to feed and water. I asked if I could get some relief like others.I It is unfortunate that the answer was no. However my enquiry was dealt with very quickly.

I represent a social club and was worried about how we were going to pay our bill now that the Government have told us to close because of the Coronavirus. I contacted Affinity to see if they could give us a payment holiday and I was advised by a lady called Claire that there was a temporary closure form that we could fill in. It was reviewed and approved the same day and has taken a huge weight off of our shoulders.

I had an invoicing problem, I rang and spoke to a friendly lady who dealt efficiently with my query. I can't ask for more!

Thanks very much for speedily resolving the issue, really appreaciate it.

Dorothy

Customer services are the best around, quick to reply to my queries (and there are lots) and very courteous. Thank you

Early contact but impressed by even early response.
Thanks

Great service - discussed my account- paid the bill - set up DD for moving forward - all very smooth and professional.
Thank you

Vikki Cole was very helpful and provided me with the right guidance in terms of my bill and VAT payments.

A positive response to our payment query. Thank you.

Excellent and prompt Customer Service from Adam Slater. He sorted out our complaint within no time. Thanks again Adam.

Alex Newman did a great job in understanding my query and dealing with it :-)