The experience i had this week is shocking...I've always paid my water from my card number on a continuous role from my bank up until last week *I've never missed a payment with any bills *however I h... ãã£ãšèŠã
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Curate's Egg. Pleasant enough people, but impossible for them to get the correct answer first time round. At the time of writing the appropriate outcome is still awaited. Update: Action since... ãã£ãšèŠã
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Fantastic customer service from Joanne Bonner who called me to rectify our issues going back to last year. She had our old account closed down straight away and set up a new business account for ou... ãã£ãšèŠã
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We had a problem finding our water meter as it was hidden by undergrowth and was quite a distance from our property. After we made several attempts to locate the meter, we had to call Affinity. Sean H... ãã£ãšèŠã
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Affinity for Business is a clean and waste water retailer; we provide these services to businesses located in the UK. We are passionate about customer service and we are always looking to improve by listening to our customer feedback - that is why it is so important to us that we read every review and act on any advice/suggestions or improvements that you have given us through them - as well as feeling good about the nice ones! You can be assured that with Affinity for Business you will deal with a company that talks simply, avoids jargon and listens to our customers â if you are unhappy with your current provider then give us call, we will answer your call in seconds! Say hello to our team on Twitter @affinityfb, Facebook and LinkedIn ððœ
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Alchemy - 2nd Floor, Bessemer Road, AL7 1HE, Welwyn Garden City, è±åœ
- 0345 357 2424
- enquiries@affinityforbusiness.co.uk
- affinityforbusiness.co.uk
2.5
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Helpful Service
Very helpful and willing to go above and beyond to provide the information required
2019幎11æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi there, thank you for taking the time to review us. Your comments are lovely to read!
Have a great day, Iliana :)
Very helpful in resolving the problemsâŠ
Very helpful in resolving the problems we have had.
2019幎11æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Tony, thank you for your review!
I'm glad you had such a good experience with us.
Have a lovely day, Iliana :)
Very easy to deal with and very quickâŠ
Very easy to deal with and very quick switch
2019幎11æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Akot, thanks for rating us 5-stars!
It's great to read you had a smooth switch to us - thank you for choosing Affinity for Business as your water supplier and I hope we continue to impress you.
Have a lovely day, Iliana :)
Alex was polite and helpful.
Alex was polite and helpful.
I have only given 4 stars as unfortunately he was not able to resolve my query straight away. He has however taken all my details to come back to me.
2019幎11æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Charles, thank you for taking the time to review us, we really appreciate it!
Alex will be so pleased with your comments about him, and hopefully we can get your query resolved very soon.
Have a lovely day, Iliana :)
Katie Chambers at Affinity for BusinessâŠ
Katie Chambers at Affinity for Business was very quick in responding to my query. Very easy to deal with, the process is very simple and straightforward.
2019幎11æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Avita, thank you for this fantastic 5-star review!
Katie will be so chuffed to read your comments. I'm glad to read you found everything simple and straightforward.
Have a lovely day, Iliana :)
Beverley provided excellent customerâŠ
Beverley provided excellent customer service for our business. She has dealt with my enquiry professionally and efficiently. I am very happy with the service I have received. Thank you!
2019幎11æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Flick Vinall, thanks for taking the time to post this review!
Beverley will be so pleased to read your comments - providing an excellent level of service is something we truly pride ourselves on, so it's lovely that this is coming across in your review.
Have a great day, Iliana :)
Kerry Cole was very helpful and myâŠ
Kerry Cole was very helpful and my query was solved immediately.
2019幎11æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Mark, thank you for posting this fantastic review, Kerry will be thrilled to read your comments!
Have a great day, Iliana :)
good service
2019幎11æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Magdalena, thanks for leaving us this 5-star review, we really appreciate it.
Glad the team could help!
Have a lovely day, Iliana :)
Enquiry resolved quickly and efficiently
2019幎11æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Tony, thanks for rating us 5-stars!
I'm glad the team could help resolve everything for you. I hope our customer service levels continue to impress you.
Have a lovely day, Iliana :)
After much hassle convincing the waterâŠ
After much hassle convincing the water company that our outside tap water usage has reduced to virtually zero following mass usage by a builder prior to the transfer to us, the water company has accepted reality. From the consumers point of view 'who does what' within the water company is of no consequence and estimates by machines is of no interest. Finally a real person has the sense to correct giant bills to real circumstances. Thank you.
Peter Stevens, Hertford.
2019幎10æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Peter, thank you very much for your review!
Sorry to hear you had some overcharging bills, I'm glad that our team were able to clarify any issues and correct these bills for you.
Have a lovely day, Iliana :)
A Wonderful Water Company AFFINITY
I would like to thank Affinity for business for great service and not mucking me around like other water company's.
2019幎10æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Linda, thank you very much for this 5-star review.
Sorry to hear that you haven't had the best experience with other water companies, however, its fantastic to read you're happy with our services. Delivering excellent customer service is something we truly pride ourselves on so it's great that this is coming across in your review - I hope we continue to impress you!
Have a lovely day, Iliana :)
Great service
2019幎10æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Gemma, thanks for leaving us this review, we're so glad you had a good experience with us!
Have a lovely day, Iliana :)
After a bit of confusion over domesticâŠ
After a bit of confusion over domestic or business on my behalf I got through to a very helpful lady and thing progressed easily from there . I have been kept informed and that makes life easier when planning for other things . Very happy with services .
2019幎9æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi David, thank you for rating us 5-stars, we really appreciate it!
I'm glad the team could clear up any confusion between the domestic and business markets, and it's lovely to read your happy with our service levels.
Have a great day, Iliana :)
Great customer service
Great customer service. Very easy to deal with, keep the process very simple and straightforward. All the advisers there are very helpful, not had any issues yet and dealt with a few different departments. Happy i decided to join them and combine my water services with them.
2019幎9æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Janak, thank you very much for taking the time to post this fantastic review.
It's great to read you've been happy with our customer service levels, this is something we really pride ourselves on. Thank you for choosing to switch to us and I hope we continue to impress you!
Have a lovely day, Iliana :)
Good customer service.
2019幎9æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Robin, thank you very much for this review!
Glad you had a good experience with our team.
Have a great day, Iliana :)
Curate's Egg - updated
Curate's Egg. Pleasant enough people, but impossible for them to get the correct answer first time round. At the time of writing the appropriate outcome is still awaited.
Update: Action since my initial review has caused me to downgrade it. The people remain pleasant enough - just incompetent.
It is now late July 2020 and I have not heard back from Affinity for Business
2019幎9æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Adrian, thank you for your feedback, we really appreciate it.
We're sorry to read you've had this experience with us, this falls below our usual standard of service. I'll pass your comments back to the team so that they can get any issues sorted as soon as possible - I hope that your impression of us improves in the future.
Many thanks, Iliana.
fast reply but were going round inâŠ
fast reply but were going round in circles. not a company i would recomend
very good of them to donate to charity for every review i respect them for that
2019幎9æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi John, thank you for giving us your feedback.
We're very sorry you haven't had the best experience with us - going forward, I have fed your comments back to our customer service team so that we can improve on this particular query and avoid any confusion in the future.
Thank you again for your review and I hope that our future service levels will impress you - All the best, Iliana.
Alex Newman your a star
Alex Newman your a star!
I would like to say a big thank you to Alex Newman of Affinity Water for going above and beyond.
For months we have been in receipt of bills from Castle Water. Each time we receive a bill I call them to tell them we do not own, rent, or have any connection with the address on the bill, not now or in the past. The people at Castle Water were very unhelpful and they kept insisting that right or wrong our name was on the bill and HAD to pay it! Then to add insult to injury Castle Water passed the bill to a debt collection agency. I rang the debt collection agency and they told me that I had to contact Affinity water as they hold the data base that Castle Water use. Eventually yesterday I had the good fortune of having my call answered by Alex. He listened to me carefully and immediately understood what the problem was. He took ownership of the situation and rang around all the various department. I was 40 minutes on hold but he kept coming back to me with updates of his progress. Then finally he came back to say our name had now been removed from the account and he had also cancelled the erroneous bills.
Alex I can't thank you enough for your help. Your a star
2019幎9æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Cherie, wow what a fantastic review!
Thank you for taking the time to write such detailed feedback for us - I'm sure Alex will be over the moon when he reads your comments. We're sorry to hear you've been having ongoing issues with Castle Water, however, I'm so glad our team was able to help resolve this for you.
Have a lovely weekend, Iliana :)
Really professional and available.
2019幎9æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi there, thank you for posting this review.
I'm glad to read you've had a good experience with us - the team are always on hand to help!
Have a great day, Iliana :)
Fantastic customer service from JoanneâŠ
Fantastic customer service from Joanne Bonner who called me to rectify our issues going back to last year. She had our old account closed down straight away and set up a new business account for our new premises with complex billing info. Extremely helpful, friendly and great at her job. She left me felling like we were in safe hands and everything was followed through with an email and all issues resolved very swiftly!!
Thank you Joanne!
Fairhold Services Ltd
2019幎9æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Affinity for Business ããã®åç
Hi Collette, we really appreciate you taking the time to post this review - Joanne will be so pleased with your comments about her!
It's great to read the process of closing an old account and registering your new premises went so smoothly - our team is always on hand to help make things simple and easy for our customers, so it's great to see this is coming across in your review.
Have a lovely day, Iliana :)
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