Like the way it shows the total cost instead of daily rate only and can be confusing when you are in a hurry. Didn’t want the hassle of shuttle out of airport, and could pick up in terminal without... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I found this site very easy to navigate and inclusions were clearly spelled out - e.g unlimited kms or otherwise, extra named driver, standard insurance plus daily cost for full insurance cover which... もっと見る
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Presentation of vehicles was great. Choosing one to suit my needs was made easy by the number of vehicles available. Securing the vehicle was completed very quickly - pads of paperwork no longer the... もっと見る
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So far so good. I’ll reserve judgement until I get car Just tried to cancel as friends are picking me up and discovered that there no cancelation refund. I thought I read that you could cancel b... もっと見る
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企業情報
当該企業による記述
Search & compare all the car rental brands under one roof. Find the vehicle to suit your needs, then place an easy online booking at a great low price!
当該企業による記述
- Famous Brands & Local Suppliers
- Our website gives you a great range of rental companies who operate from both on-airport and off-airport (usually providing a shuttle service) depots.
- Toll Free 24/7 Customer Service
- Our team of car rental experts are available to take your calls and answer your questions around the clock, 24 hours a day, 7 days a week.
- Helped with over 3 million bookings
- Our business and leisure customers have trusted us with over 3 million rental car bookings. We have systems and proven experience to ensure your car rental goes as smoothly as possible.
連絡先
Auckland, ニュージーランド
- drive@airportrentals.com
- airportrentals.com.au
4.6
優良
8569件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Used the app
Used the app. Quick and easy to use. Great experience booking a car for upcoming travel.
2026年6月28日
AirportRentals.com.au からの回答
Hi Leanne, we’re glad you found the booking process easy and straightforward. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Joe
AirportRentals.com.au からの回答
Hi Michael, we’re glad you found the booking process easy and straightforward. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Alana
Very easy and straight forward process.
Very easy and straight forward process.
Competitive pricing
2026年6月23日
AirportRentals.com.au からの回答
Hi Mano, we’re glad you found the booking process easy and straightforward and appreciated our competitive pricing. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Rhi
Quick and easy filtered by price to…
Quick and easy filtered by price to make easier to chose
2026年6月17日
AirportRentals.com.au からの回答
Hi Andrew, It's wonderful to hear that you found the booking process easy and straightforward. We work hard to make arranging a rental as simple as possible, so it's wonderful to know that was reflected in your experience. ^Rhi
AirportRentals.com.au からの回答
Hi Michael, Thank you for your kind words. It's great to hear that you were pleased with both our booking process and pricing. We always aim to provide a smooth and enjoyable rental experience, so we're pleased to know we delivered on that during your trip. Thanks again for letting us know. ^Rhi
Tried to cancel my booking and the cost…
Tried to cancel my booking and the cost was hirer than the booking with the cancellation fees and non refundable costs.
2026年6月11日
自発的なレビュー
AirportRentals.com.au からの回答
Dear Tomas,
Thank you for your feedback.
We would like the opportunity to review this matter further. Cancellation fees and refund eligibility can vary depending on the booking conditions and when the cancellation request was made.
If you could provide your booking reference number (starting with IM), we would be happy to investigate and contact you directly to discuss your concerns.
Kind regards,
Shin
Easy rental process unbeatable prices…
Easy rental process unbeatable prices and good car insurance options for car rentals
2026年1月5日
AirportRentals.com.au からの回答
Hi Renata, Thank you for your kind words. It's great to hear that you found our process easy to navigate and appreciated our competitive pricing. Providing a smooth and enjoyable rental experience is what we aim for, so we're pleased to know we delivered on that during your trip. Thanks again for sharing your experience with us. ^Rhi
Full refund with $100 Cancellation Fee!!!!!!
They advertise full refund, but then charge $100 cancellation fee - load of nonsense
2026年6月9日
自発的なレビュー
AirportRentals.com.au からの回答
Dear Martin,
We're sorry to hear you were disappointed with your experience.
Many of our vehicles offer free cancellation up to 48 hours before pick-up; however, some prepaid rates are subject to different cancellation terms, including cancellation fees, depending on the supplier and the timing of the cancellation request. The applicable terms are displayed during the booking process and included on the confirmation voucher.
If you could provide your booking reference (starting with IM), we'd be happy to review your reservation and contact you directly to clarify the cancellation terms that applied to your booking.
Kind regards,
Shin
AirportRentals.com.au からの回答
Hi Ravi,
Thank you for your kind words! We're thrilled to hear that our service hit the mark for you. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Kayla
Booked through airport rentals and was…
Booked through airport rentals and was required to pay $79.97. This was noted as deposit however East Coast rentals in Cairns would not honour this and they told me it was a booking fee and does not come off the booking and that it should not be called a deposit but it is a finders fee. Misleading and will never use again .
2026年5月27日
自発的なレビュー
AirportRentals.com.au からの回答
Dear Carol,
Thank you for taking the time to share your feedback.
We are sorry to hear about the confusion regarding the payment made at the time of booking.
The AUD 79.97 paid when making your reservation was not a booking fee. It was a deposit paid towards the estimated total rental cost, as outlined during the booking process. Your booking confirmation also specifies that this deposit is payable to Airport Rentals, with the remaining rental balance due directly to the rental provider upon collection of the vehicle.
As the deposit is collected by Airport Rentals, only the outstanding rental balance is reflected in the rental provider's system. Unless additional products or services are selected at the counter, the amount payable on arrival should be the remaining balance shown on your confirmation voucher, plus any applicable credit card surcharge in accordance with the supplier's terms and conditions.
We are concerned by the advice you were given and will be raising this feedback with East Coast Car Rentals, as the deposit paid at the time of booking forms part of the overall rental cost and should not be described as a "booking fee" or "finder's fee".
If you could please provide your booking reference, we would be happy to investigate this matter further and contact you directly.
Kind regards,
Shin
After my previous negative review
After my previous negative review, where Bargain car rentals would not review my deposit as I was a no show after the airline cancelled my flight, Airport rentals have overridden Bargain and refunded my deposit. Full credit to them, but none to Bargain.
2026年5月26日
自発的なレビュー
AirportRentals.com.au からの回答
Dear Frank,
Thank you for taking the time to update your review.
We appreciate your feedback and are pleased we were able to review your concerns and reach a satisfactory resolution.
Kind regards,
Shin
AirportRentals.com.au からの回答
Hi Chris,
Thank you for your kind words! We're thrilled to hear that you found it easy booking with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
Simple to follow and understand
2026年6月6日
AirportRentals.com.au からの回答
Hi Meri,
Thank you for your kind words! We're thrilled to hear that you had such a positive experience with your booking with Airport Rentals. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
Simple & straightforward booking experience
The whole experience with booking a vehicle with Airport Rentals was easy. Information was clear and I could not fault the process at all. Price also seemed to be very reasonable
2026年6月5日
AirportRentals.com.au からの回答
Hi there,
Thank you for your kind words! We're thrilled to hear that you had such a positive experience with your booking with Airport Rentals. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Joe
Simple and fast
2026年5月4日
AirportRentals.com.au からの回答
Hi Karen,
Thank you for your kind words! We're thrilled to hear that you found it so easy to make your booking. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Easy to book and find the best price .
Easy to book and find the best price .
I like that it had easy explanation for the insurance and the process in picking up the car .
2026年6月4日
AirportRentals.com.au からの回答
Hi Mario,
Thank you for your kind words! We're thrilled to hear that you found our booking system easy to use and enjoyed our competitive prices. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Kayla
Very easy to book online.
2026年6月2日
AirportRentals.com.au からの回答
Hi Ramon,
Thank you for your kind words! We're thrilled to hear that our booking system was easy and hit the mark for you! We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Kayla
Easy to booked and navigate the app.
2026年6月2日
AirportRentals.com.au からの回答
Hi Felix,
We're so pleased to hear you found our app easy to use when making your booking. Thank you for your kind words and positive review. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Really easy to book with
2026年5月2日
AirportRentals.com.au からの回答
Hi Fiona,
Thank you for your kind words! We're thrilled to hear that you found our booking system easy to use. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Kayla
Apex booking Gold Coast
Website cleazr. Rapid responses and all information laid out logically.
2026年6月2日
AirportRentals.com.au からの回答
Hi Geoff,
Thank you for your kind words! We're thrilled to hear that you found our website efficient and easy to understand! We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Kayla
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