Everything went as expected except for two minor complaints: the live map is not live, so you can't really tell how far the driver is. Secondly, the delivery crew spoke in their own language while... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Everything went as expected except for two minor complaints: the live map is not live, so you can't really tell how far the driver is. Secondly, the delivery crew spoke in their own language while... もっと見る
企業が回答しました
Amazing communication, calls to confirm the delivery, proper tracker given and I have stayed well informed at all times. Delivery driver kindly called an hour before arriving to make sure I was at hom... もっと見る
企業が回答しました
The Ghanaian gentlemen who came and delivered the mattress was so kind, friendly and pleasant, he even helped us bring the mattress into our house and positioned it right where we wanted it. He wa... もっと見る
Very friendly drivers and my order was handled with care. There was an issue with Sky sending my order to my old address, but that wasn’t the delivery companies fault and the 2 drivers very kindly w... もっと見る
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, 英国
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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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AIT Home Delivery kept me well informed about my delivery time and date. They delivered on time and there delivery men was friendly and helpful. What more can you ask for great work.
The guys were patient despite us needing to take a door off it’s hinges. They were super helpful and professional. Quick and relatively painless!
Everything was really good had texts and link to even see where the delivery was and also had texts to tell me how far away it was excellent
Fantastic lads, put the worktops inside where I wanted them and very polite.
They Arrived in the timeframe that we were told and were very helpful and careful
Company turned up just when they said they would. 2 very polite men who brought the TV straight to my door. I live on a Country park and it isn't to find the numbers. The communication from them and the depot was spot on!
Bang on time, super friendly, efficient and careful delivery. Would fully recommend
This is THE worst delivery company I’ve ever experienced.
They were used by the company Mattress Man to deliver my bed, which arrived broken. I understood mistakes happen, so I arranged a replacement and collection of the old bed. I specifically requested a later slot due to work and was given 18:00–20:00. Instead, they called at 4:30pm saying they were already on my drive, leaving me to rush home early from work.
When they arrived, they only collected HALF of the broken bed (the bed came in two parts) and refused to assemble the replacement, leaving me with half a bed. They said they were only ticketed to pick up one item.
Two days later, they were arranged to collect the remaining half and assemble the new bed, this time with a 17:00–19:00 slot. They started calling me at 12:30pm, I explained I was at work and they then agreed to return at 5pm (as this was my slot anyway). I rushed home AGAIN, only to be told the job had been cancelled and they were now going home.
Absolutely disgraceful service. Completely unreliable and totally disrespectful of customers’ time.
Terrible Customer Experience from start to finish. Avoid.
The delivery drivers were friendly and polite I had an ETA phone call and they were on time they were quick and efficient I recommend AIT
Very friendly drivers and my order was handled with care. There was an issue with Sky sending my order to my old address, but that wasn’t the delivery companies fault and the 2 drivers very kindly waited a few minutes for me to drive to my old house and take the order.
Order arrived within the given timeframe. Very efficient and friendly service!
Really impressed. Good communication from order to delivery. Helpful tips on being ready. Driver called 30 min before arrival. Delivery was excellent - fridge was brought in carefully. Much appreciated, thank you!
Saturday delivery was unilaterally changed by a day without consultation. Customer services unavailable as change intimated at 16:38 on Friday whilst driving and by time message was checked, customer service department had closed. Had to abandon Sunday plans in order to receive item. Tracking showed that item arrived at AIT depot by 06:18 on the due date so delivery should have been completed as agreed with vendor.
The delivery driver arrived just a little ahead of time and kindly waited 5 minutes on us arriving at the house to take the delivery. Nice and polite and delivered in perfect condition.
Very helpful bringing it in to home showed that there was no damage
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