Really impressed by this company who delivered on a weekend. Good communication ahead of delivery and really lovely chaps who delivered it and took old mattress away. Very respectful of my property (I... ãã£ãšèŠã
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Excellent experience, ordered my sofas on the Wednesday, was delivered on the Friday lunch time. I received a text & email the night before with a 2 hour slot, then the delivery driver called me in... ãã£ãšèŠã
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Initially I was concerned about delivery after purchase as Iâd seen some negative reviews. However, I can only say that all was good when it came to delivering my garden furniture. In the days leadi... ãã£ãšèŠã
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No fuss no hassle. I was kept informed at the various stages of the delivery so I knew when my order was dispatched and so on. The delivery window was updated correctly and, as advised, the driver cal... ãã£ãšèŠã
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AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process â right from when an order is placed through to the final point of delivery.
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Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, è±åœ
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
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Great service
I was kept informed of delivery day and time, even a phone call to say they were half an hour away.
2 lovely guys brought the package in for me, they were very courteous, friendly, polite and helpful.
2026幎8æ3æ¥
AIT Home Delivery UK Ltd ããã®åç
Thank you for your positive feedback. We're delighted to hear that you were kept informed throughout the delivery process, including the call ahead of arrival. It's wonderful to know that our delivery team was courteous, friendly, and helpful in bringing your package inside. We appreciate your kind comments and thank you for choosing our service.
AIT Home Delivery UK Ltd ããã®åç
Thank you for your positive feedback. We're pleased to hear that you were kept up to date with your delivery time and that our drivers made a positive impression. We appreciate your kind comments and thank you for choosing our service.
Refused delivery and said that mattressâŠ
Refused delivery and said that mattress was stuck. They rang head office to confirm to them that it was stuck.
5 seconds after they got off the phone I assisted and got the mattress upstairs.
D- more effort needed. Must try harder
2026幎8æ1æ¥
AIT Home Delivery UK Ltd ããã®åç
Thank you for your feedback. We're genuinely sorry to hear about your delivery experience and understand your frustration regarding the mattress being initially deemed unable to be delivered. We appreciate you taking the time to share your concerns, as this is not the level of service we aim to provide.
I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail and work towards a satisfactory resolution.
Thank you for your patience!
Good delivery service
Was well informed to when my order would arrive and good delivery.
2026幎8æ2æ¥
AIT Home Delivery UK Ltd ããã®åç
Thank you for your positive feedback. We're pleased to hear that you were kept well informed about your delivery and knew when to expect your order. Providing clear communication and a reliable delivery service is important to us, and we appreciate you taking the time to share your experience. Thank you for choosing our service.
Second delivery - appalling service
First delivery, no problem, good service. Second delivery is absolutely appalling. We are still awaiting the delivery of our special order radiator which has sat in their Warrington depot for SIX days awaiting transport to their Northampton depot. 5 calls to customer services to be told 'we will escalate by emailing the depot management'. So 5 emails sent by their team, same result, the radiator is still sat there not moving ... how broken is this process? does anyone actually care here? Now holding up our entire building project.
2026幎8æ4æ¥
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AIT Home Delivery UK Ltd ããã®åç
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please reach out to our complaints team with more details and the contents of your review so we can address your concerns and provide assistance. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Good delivery service thank you
Good delivery service thank you
2026幎8æ4æ¥
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AIT Home Delivery UK Ltd ããã®åç
Thank you for your positive feedback. We're pleased to hear that you were happy with our delivery service. We appreciate you taking the time to share your experience and thank you for choosing our service.
Kept up to date with the delivery
Kept up to date with the delivery
Both the delivery men were pleasant
2026幎8æ2æ¥
AIT Home Delivery UK Ltd ããã®åç
Thank you for your positive feedback. We're pleased to hear that you were kept informed throughout the delivery process and that our delivery team provided a pleasant and friendly service. We appreciate your kind comments and thank you for choosing our service.
AIT Home Delivery UK Ltd ããã®åç
Thank you for your positive feedback. We're delighted to hear that you were happy with our service, delivery speed, and support. Providing a reliable and efficient experience for our customers is always our priority, and we appreciate you taking the time to share your experience. Thank you for choosing our service.
AIT Home Delivery UK Ltd ããã®åç
Thank you for your positive feedback. We're pleased to hear that your delivery arrived quickly and that you found our team respectful. Providing prompt service with a professional and courteous approach is important to us, and we appreciate you taking the time to share your experience. Thank you for choosing our service.
Even though they had a slight hiccup atâŠ
Even though they had a slight hiccup at depot they still put in place to get my delivery to me as prompt as could be
2026幎7æ30æ¥
AIT Home Delivery UK Ltd ããã®åç
Thank you for your positive feedback. We're pleased to hear that, despite the issue at the depot, our team was able to make arrangements to get your delivery to you as quickly as possible. We appreciate your understanding and are glad we could provide a positive experience. Thank you for choosing our service.
A very good delivery service
A very good delivery service. Kept informed all .the way of the package journey
2026幎8æ2æ¥
AIT Home Delivery UK Ltd ããã®åç
Thank you for your positive feedback. We're pleased to hear that you were kept informed throughout your package's journey and found our delivery service very good. Keeping our customers updated every step of the way is important to us, and we appreciate you taking the time to share your experience. Thank you for choosing our service.
Delivery of my Sky Glass tv we wellâŠ
Delivery of my Sky Glass tv we well organised and delivered with a smile
2026幎7æ29æ¥
AIT Home Delivery UK Ltd ããã®åç
Thank you for your positive feedback. We're delighted to hear that your Sky Glass TV delivery was well organised and completed with a smile. Providing a smooth and friendly service is important to us, and we appreciate you taking the time to share your experience. Thank you for choosing our service.
AIT Home Delivery UK Ltd ããã®åç
Thank you for your positive feedback. We're delighted to hear that your delivery arrived on time and that you found our tracking app helpful. Providing a seamless and reliable delivery experience is important to us, and we appreciate you taking the time to share your experience.
Really impressed by this company whoâŠ
Really impressed by this company who delivered on a weekend. Good communication ahead of delivery and really lovely chaps who delivered it and took old mattress away. Very respectful of my property (Iâd left a picture on the wall in a not helpful place without realising and they were careful not to knock it off). Would be very happy to have this company used for any future deliveries.
2026幎7æ25æ¥
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AIT Home Delivery UK Ltd ããã®åç
Thank you for your positive review and feedback. We're delighted to hear that you were impressed with the service, from the communication before delivery to the professionalism of our delivery team. It's great to know they took care of both your property and the additional mattress collection. Your kind comments are greatly appreciated and motivate us to continue providing reliable and customer-focused service.
Nothing went wrong it was a 5 starâŠ
Nothing went wrong it was a 5 star excellent delivery with great communication.
2026幎8æ3æ¥
AIT Home Delivery UK Ltd ããã®åç
Thank you for your positive review and feedback. We're delighted to hear that your delivery was excellent and that our communication met your expectations. Your kind words are greatly appreciated and encourage our team to continue providing reliable and high-quality service.
AIT Home Delivery UK Ltd ããã®åç
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear that your delivery arrived on time and that your order was received in good condition. It's wonderful to know that you were happy with the overall service provided. Your kind comments are greatly appreciated and inspire our team to continue delivering dependable, efficient, and customer-focused service. Thank you for choosing us, and we look forward to assisting you again in the future.
3 hard working chaps
3 hard working chaps, unloaded a whole host of boxes, large and heavy very efficiently and were very helpful. Packaging was still in good condition
2026幎7æ31æ¥
AIT Home Delivery UK Ltd ããã®åç
Thank you for your positive review and feedback. We're pleased to hear our delivery team was helpful, hardworking, and efficient when handling your items. It's also great to know everything arrived with the packaging in good condition. We appreciate your kind comments and thank you for choosing our service.
Delivered as scheduled
Delivered as scheduled, Tracking was excellent and they phoned ahead giving 40 mins notice.
2026幎8æ2æ¥
AIT Home Delivery UK Ltd ããã®åç
Thank you for your positive review and feedback. We're pleased to hear your delivery arrived as scheduled and that you found the tracking service helpful. It's also great to know the advance phone call made the process more convenient. We appreciate your kind comments and thank you for choosing our service.
GST2 staffs give very good service
GST2 staffs give very good service. Delivered within the expected time.
2026幎8æ4æ¥
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AIT Home Delivery UK Ltd ããã®åç
Thank you for your positive review and feedback. We're pleased to hear that the GST2 team provided very good service and that your delivery arrived within the expected timeframe. Your kind comments are greatly appreciated and encourage us to continue delivering reliable and efficient service.
I am extremely disappointed with theâŠ
I am extremely disappointed with the way my complaint has been handled by AIT Home Delivery.
To be clear, I have no complaints about the delivery and installation team themselves. They were polite, friendly, and professional throughout the visit. Unfortunately, during the installation of my washing machine, my utility shelving unit was damaged.
I reported the damage immediately, provided all the information requested, including photos, timestamped images, CCTV footage, videos, and proof of purchase. Each time I was asked for additional evidence, I supplied it promptly.
On 3 July, I was informed that the case was being discussed with their subcontractor and that I would be contacted with an update shortly. Since then, I have received no further communication despite waiting over a month.
The most frustrating part has been the complete lack of followup. A simple update, even if the investigation is ongoing, would have been appreciated. Instead, I have been left chasing for answers while my damaged property remains unresolved.
Good customer service isn't just about delivering appliances, it's also about taking responsibility when things go wrong and keeping customers informed. Sadly, my experience after reporting the damage has fallen well below that standard.
Reference: #596986048
UK260618-44075736
2026幎6æ20æ¥
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AIT Home Delivery UK Ltd ããã®åç
Thank you for your feedback. We are sorry to hear that your experience has not met your expectations. We can see that you have already contacted us regarding this matter, and your case is currently under review. We have reached out to you as part of this investigation and we kindly ask that you respond to our email at your earliest convenience. Your feedback is important to us and helps us continue to improve our service.
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