Massive thanks to Becky at Alan Howard Sheffield Parkway store for all her help with my recent purchase. She absolutely went the extra mile to get me samples of fabric etc when the manufacturer were... もっと見る
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レビュアーのコメントを見てみましょう
PRESTON STORE All the staff are extremely personable, helpful & very knowledgable with all the products in store. Special thanks to Georgia who offered in depth time & great help choosing produc... もっと見る
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The in warehouse stock vs out of stock needs addressing. I shouldn’t have to chase half my order because it’s being despatched separately, with no communication via email or otherwise sent to me. Also... もっと見る
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I use Alan Howard most weeks and I can honestly say the staff at the Blackpool branch are all great ,Friendly and very helpful .If I'm running short on anything they usually get it to me next day or e... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are Alan Howard, a family run company and the UK’s leading professional Hair and Beauty supplier. We are exclusively for professionals, who we have been supporting with professionalism, integrity, nurtured relationships and knowledge since 1973. We partner with the most trusted brands along with the most advanced business platforms. This allows us to offer the best products, education, tools, furniture and business support, enabling our community to thrive. We have a bespoke omnichannel strategy to answer most of Hair and Beauty professionals’ needs whether it be in-store, online or via our sales teams. We are Alan Howard, the partner of choice for Hair and Beauty professionals. Today: We have 25 stores, 50+ BDMs, over 320 employees, and 7 training academies. Our Values We are, Passionate - Loving what we do. United- Stronger together. Loyal - Valuing each other. Selfless - Putting others first. Empowering - Striving for perfection. This is our PULSE. The Heartbeat of Everything We Do!
連絡先
Alan Howard, Unit 12 Woodbank Industrial Estate, Turncroft Lane, SK1 4AR, Stockport, 英国
- 08453458535
- info@alanhoward.co.uk
- alanhoward.co.uk
4.2
ほぼ満足
159件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very helpful
Very helpful, friendly staff. Everything is easy to find and the shop is clean and tidy. My go to warehouse.
2024年6月11日
自発的なレビュー
Alan Howard からの回答
Hi Rachael, thank you so much for your five star review! Great to hear that your Alan Howard store is your go to! We look forward to seeing you again in store very soon.
Katie
Alan Howard's Hackenthope
Alan Howard's Hackenthope. Excellent customer service excellent staff nothing is to much trouble very friendly and approachable would highly recommend thank you 😀
2024年6月11日
自発的なレビュー
Alan Howard からの回答
Hi Amanda, thank you for your wonderful review of Sheffield Hackenthorpe. It's great to hear that the team there provide excellent customer service. We look forward to seeing you in store again very soon.
Katie
Defaced clippers by date marking
I bought some lithium battery clippers they date marked them very deeply on the surface of the handle of both clippers. Very raised, sharp. Totally defacing the clippers, l was never told where and exactly how they would be date marked. Very expensive clippers, defaced and uncomfatable to hold/ use
It's company policy, well Alan Howard it's the last time you'll be seeing me!!! Disgusted.
2024年4月8日
自発的なレビュー
Alan Howard からの回答
Hi Lynn, hope you are well. I have responded to your previous review with the below...
Our team are aware of your issue and we have tried to contact you regarding this via telephone.
Please could you let us know when it is best to contact you regarding this.
Many thanks,
Katie
Great products
Ordering online is simple and free delivery is usually 1-2 days it was a little longer with small order and paying for delivery but used a different courier.
2024年4月28日
Alan Howard からの回答
Thank you for taking the time to leave us a 5 star review! It is much appreciated.
Katie
Your still advertising next day…
Your still advertising next day delivery. You have not offered this for months now. So never sure when I'll get a delivery.
Your new website I know you have tried to brighten up, but how bright/ tone the pink is is very hard for dyslexic people to read
2024年3月29日
Alan Howard からの回答
Hi, sorry to hear that you've been previously unhappy with our delivery service. If you have ordered through our website, orders placed after 12pm on a Friday and anytime on a Saturday or Sunday will usually be dispatched the following Monday, or next working day if a bank holiday.
We offer multiple delivery options depending on your needs. Please reach out to us if you require more information.
Many Thanks
Hair bands
The hair bands have become unusable. They used to be tight and lasting a good few weeks. They are now loose and as stretched at first use as they used to be when I was putting them in the bin after weeks of use. Very disappointing and a let down!!!!
2024年3月19日
自発的なレビュー
Alan Howard からの回答
Hi, we're sorry to hear you're having problems with your product. Feel free to contact your local store and we'd be happy to look into this for you further.
Thank you.
Alan Howard からの回答
Thank you for your 5 star review!
Alan Howard からの回答
Thank you for your five star review!
I always order online and guarantee I…
I always order online and guarantee I can fetch products either same day or next day.Saves me a lot of time.
2024年1月1日
Alan Howard からの回答
Thank you for your 5 star review!
Alan Howard からの回答
Thank you for your 5 star review!
UnWash Bio Cleansing Conditioner 400ml
fantastic company , brilliant service Staff very polite can help you enough
2023年12月24日
自発的なレビュー
Good communication
2023年11月28日
Shopping experience
I frequently go to the Sheffield Alan howards warehouse where i always recieve very good service expecially my last few occasions where your team members Julie and Becky were very assisting and helpful.
2023年11月9日
自発的なレビュー
Great fast service
2023年10月30日
Great website quick delivery
2023年10月1日
Excellent staff
Excellent, super quick service, really good communication and lovley ladies in the Rochdale store. First time visit to collect an order today will definitely be going back.
Thank you
Josy
2023年10月3日
Great click & collect service
Great click & collect service. The items are always ready quickly. Lovely staff.
2023年8月28日
Everything you need at good prices and…
Everything you need at good prices and fast delivery
2023年8月28日
Used click and collect
Used click and collect ordered it on the bank holiday Monday and collected next day had a message and email to say it was ready and waiting. Will be using this again!
2023年8月28日
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