Rang Alncom with an issue regarding our internet often dropping. Abbie checked it out at her end and came up with a solution; did whatever she had to do - explaining fully what she was doing and wh... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Great communication from staff at end of telephone . Really personable , who returned calls when they said they would , and were so pleasant and helpful. To the young technician who came out to instal... もっと見る
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Alncom were referred to me by Barmoor Castle Country Park. As soon as my holiday home was ready Alncom fitted the WiFi system and did an excellent job, with no mess. The signal is fantastic and the... もっと見る
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The staff in office and installation crews were excellent. The chaps installing were polite, professional and well trained. Any queries to the offices handled I in a friendly manner , quickly and... もっと見る
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企業情報
Alncom について
当該企業による記述
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
連絡先
Alncom, NE662PF, Alnwick, 英国
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5.0
優良
514件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great sales and installation service.
Great sales and installation service.
Informed at all steps in the process of sales and installation
2026年7月24日
Alncom からの回答
Thank you Linda, for your kind words of support, we are delighted that you have had a great experience with our teams.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
I was very happy with the way…
I was very happy with the way everything went with customer service and the engineer who installed my WiFi Excellent 👌
2026年7月24日
Alncom からの回答
We would like to thank you for giving us 5*'s we are extremly grateful to you for taking the time to share your experience you have had with our Alncom teams.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Brent the engineer found the problem…
Brent the engineer found the problem immediately, and went above and beyond to ensure the problem would not recur
5 star service
2026年7月24日
自発的なレビュー
Alncom からの回答
Hi Philip, thank you for taking the time to share your experience you have had with our engineer Brent, we will pass this on to him.
If you have any queries or need any support please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great service
From installation to troubleshooting the service has been very prompt, friendly and responsive. They are a great company with a good customer service.
2026年7月24日
自発的なレビュー
Alncom からの回答
Thank you Andrew, for your kind words and giving us 5*'s, we are delighted that you have recieved prompt, friendly and responsive service from our teams, we will always do our utmost to support our valuable customers.
If you have any queries or need any advice please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
ALNCOM
The service was perfect from the first phone call to installation.The engineer was very helpful
2026年7月14日
Alncom からの回答
Thank you Kev, we are delighted that you are happy with the service you have recieved from our Alncom teams.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
GREAT
Been with Alncom since they came to the Village of Lowick.
Great customer service 👏
Friendly staff on the end of the phone or email.
2026年7月13日
自発的なレビュー
Alncom からの回答
Thank you Julie for being an Alncom customer and for your continuous support, we are very grateful to you. We are so glad that your experience you have had with our teams has been positive.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great service with friendly staff…
Great service with friendly staff giving security and satisfaction.
2026年7月12日
自発的なレビュー
Alncom からの回答
Hi Jean, thank you for your kind words and for giving us 5*s, we are extremley grateful to you.
Our teams will always do their best to make the transition from your previous provider to Alncom as smooth as possible.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Very highly recommended.
We switched to Alncom from SKY and it's like entering a different world. Fast, efficient and very friendly service resulting in far faster broadband speeds - and all cheaper than before. Couldn't recommend highly enough.
2026年7月7日
自発的なレビュー
Alncom からの回答
Thank you Bernie, for your kind words and giving us 5*'s, we are thrilled that you now have faster speeds at a cheaper price.
If you have any queries or need any advice in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Alncom からの回答
Thank you Leonie for the positive feedback, we really do appreciate you giving us 5*s.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Seamless transition
My contract with another provider had just come to an end & I was chatting with some friends, they recommended Alncom a local company. I gave them a call & found the tarrif that most suited my requirements. Then booked a time to have my new router fitted.
The day of fitting arrived. Two lads came to do the job. They had to drill some holes through the brickwork in order to facilitate new cables. Both lads were very polite, clean and tidy. My internet is now up and running well. All in all a great job and everyone i’ve dealt with at Alncom has been bright and cheerful. Great customer service.
2026年7月6日
Alncom からの回答
Thank you David for your glowing 5* review, we are very grateful to you for taking the time to share your views on your broadband installation and will pass your comments on to our teams.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Very impressive
Very impressed by the speedy response to my request for connection to their fibre broadband network. As well as by the two separate engineers who came to do the job. So far so good with the download speed.
2026年7月3日
Alncom からの回答
Hi Tessa, we are so glad we could connect your home so quickly with your Alncom Full Fibre and thank you for taking the time to share the experience you have had with your broadband installation, we really do appreciate it.
We are here if you need any support in the future, no matter how small, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Human lead, great technology, fitted well.
First of all sales and customer services. No heavy sell, phone answered quickly by a human. The engineer I was late and he returned to fit a new router and was very helpful. I received a call to check everything was spot on, which it was. So great technology, fitted well, marvelous human lead customer services. All at a great price, what's not to love.
2026年7月3日
Alncom からの回答
Thank you so much for your kind words of support, we are delighted that you have had a great experience with our teams.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
It makes such a change to receive such…
It makes welcome change to receive such wonderful customer service from a broadband supplier. No more hanging on for hours waiting to be connected to the right department / person . To be able to ask and speak to the same person is wonderful. After many years with BT,I changed to Alncom , it’s so much faster , it’s far cheaper, and the price doesn’t change mid contract. They even sent a lovely knowledgeable young man around to set up the equipment in my home .
The staff are all so friendly and are just a local phone call away if I have any queries.Why on earth didn’t I change to Alncom much sooner ? It was because I thought it would be complicated to do so . It wasn’t ! One phone call to Danielle at Alncom and they did everything , even transferring my landline number . It was so easy. Thank you everyone at Alncom.
2026年7月3日
Alncom からの回答
Hi Patricia, we are delighted that you are happy with the service you have recieved from our customer service team.
All our teams are happy to help and will always go the extra mile to provide the best service possible, we are so glad you decided to switch to Alncom.
If you have any queries or need any support please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
My experience with Alncom
From initial contact to installation Alncom have given a first class service.Thank you
2026年7月2日
Alncom からの回答
Hi Sue, thank you for your 5*review and rating our service as first class from our Alncom teams.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great service from initial contact to…
Great service from initial contact to the instalation.
Broadband works very well 👌
Very good communication from Alncom .
2026年6月26日
Alncom からの回答
Thank you Nigel for your positive feedback and giving us 5*'s we are grateful to you for taking the time to share your views on the service you have recieved.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great service
Great service from the guys who laid the cable to the engineers who connected the broadband. Was an issue with installation but they fixed it quicker than expected and installation guys came back at the end of the working day to install. Haven’t seen that kind of service for a long time. Definitely recommend.
2026年6月30日
Alncom からの回答
Thank you Tracy for your kind words of appreciation, we are delighted that you are happy with the service you have recieved from our teams.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Alncom からの回答
Thank you Ian for giving us 5*s, we really appreciate it!
If you have any queries in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Would definitely recommend
Great communication, friendly, helpful, efficient and effective service .Faultless from first telephone call to fitting and checking that everything had gone well afterwards. Would definitely recommend.
2026年6月9日
Alncom からの回答
Thank you for your positive feedback and giving us 5*'s we are grateful to you for taking the time to share this.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Fabulous company
From the very first dealings I had with this company they have been absolutely fantastic. Their product never fails to do what it's supposed to do. If there is a problem you only have to make 1 phone call and they're on it, often the same day. On Friday we were hit by a lightening strike which blew the electric in the house and damaged several electronic items, including the landline (BT) and the internet to (Alncom). We rang them on Saturday afternoon and On Sunday morning an engineer came out, fixed the problem and we were back on line. What made it more impressive was the fact that the engineer was actually on a day off, but because he lived near by he 'just popped over'.
You just don't get that kind of service anymore.
I'm still trying to get through to BT to sort the landline out!
2026年6月28日
自発的なレビュー
Alncom からの回答
Thank you Jacqui for taking the time to leave such a thoughtful review, we are thrilled to hear that Brent our engineer could get you back online as quickly as he could.
Thank you also for your kind words for Sam from our technical team, we will be sure to let him know.
If you need any assistance no matter how small in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent service both on the phone and…
Excellent service both on the phone and when engineers were in property . Recommend Alncom without hesitation
2026年6月19日
Alncom からの回答
Thank you for taking the time to share your experience you have had with our teams at Alncom, we are so glad to hear you have recieved an excellent service.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
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