Rang Alncom with an issue regarding our internet often dropping. Abbie checked it out at her end and came up with a solution; did whatever she had to do - explaining fully what she was doing and wh... もっと見る
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Great communication from staff at end of telephone . Really personable , who returned calls when they said they would , and were so pleasant and helpful. To the young technician who came out to instal... もっと見る
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Alncom were referred to me by Barmoor Castle Country Park. As soon as my holiday home was ready Alncom fitted the WiFi system and did an excellent job, with no mess. The signal is fantastic and the... もっと見る
企業が回答しました
The staff in office and installation crews were excellent. The chaps installing were polite, professional and well trained. Any queries to the offices handled I in a friendly manner , quickly and... もっと見る
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企業情報
Alncom について
当該企業による記述
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
連絡先
Alncom, NE662PF, Alnwick, 英国
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5.0
優良
514件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Personal and responsive
Personal contact, prompt response, ongoing communication until the problem was resolved...couldn't really ask for more!
2026年10月14日
自発的なレビュー
Alncom からの回答
Thank you Stewart and Gillian for the fantastic review! We always aim to provide a personal and responsive experience, so we are thrilled to hear that you felt well supported from start to finish.
If you need any advice or support in the future we are here to help, please do call us on 01665 604 816 or email help@alncom.uk and we will be very happy to help.
Team Alncom
Complete seamless service
Great communication from staff at end of telephone . Really personable , who returned calls when they said they would , and were so pleasant and helpful. To the young technician who came out to install…. I would employ you -a credit to the company ,prompt, polite and cheerful, nothing was a problem , and a tidy neat job 10/10
2026年10月13日
Alncom からの回答
Thank you so much for the wonderful 10/10 review! We are incredibly proud of our office staff and Lewis our installation engineer for delivering such a seamless, pleasant experience.
Our teams always strive to return calls promptly and keep jobs neat and tidy. I will pass your high praise along to everyone involved, it will make their day! .
Thank you for choosing Alncom
If you need any advice or support in the future we are here to help, please do call us on 01665 604 816 or email help@alncom.uk and we will be very happy to help.
Team Alncom
Issue sorted very quickly and effectively
Rang Alncom with an issue regarding our internet often dropping. Abbie checked it out at her end and came up with a solution; did whatever she had to do - explaining fully what she was doing and why. She also gave me some advice on not having the printer too close to the router.
She rang me a few days later to check if things were ok, which they were.
Couldn't have asked for better service.
2026年10月7日
自発的なレビュー
Alncom からの回答
Thank you Liz for your wonderful feedback about Abi, we are so glad that she could solve the issue you were having with your printer and your internet dropping out.
If you need any advice or support in the future we are here to help, please do call us on 01665 604 816 or email help@alncom.uk and we will be very happy to help.
Team Alncom
Alncom were referred to me by Barmoor …
Alncom were referred to me by Barmoor Castle Country Park. As soon as my holiday home was ready Alncom fitted the WiFi system and did an excellent job, with no mess. The signal is fantastic and the folks in the office are really helpful friendly and efficient
2026年10月12日
Alncom からの回答
Thank you Martin for such a lovely review and for sharing your experience! We’re thrilled that you’re happy with your Alncom Broadband and for the excellent service you have received from our teams. We look forward to serving you as our new customer and are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Excellent customer service
Excellent customer service. Very good service at installation as well
2026年10月9日
Alncom からの回答
Hi Michael, thank you for your 5* review and for sharing your experience! We’re thrilled that you’re happy with your Alncom Broadband and the service you have received from our teams and look forward to continuing to provide you with an excellent service.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Excellent
The staff in office and installation crews were excellent.
The chaps installing were polite, professional and well trained.
Any queries to the offices handled I in a friendly manner , quickly and efficiently .
The transfer from BT ( a horror show for years ) was seamless . Awaiting land lines but have no doubt that service will be spot on too. Well done .
2026年10月8日
自発的なレビュー
Alncom からの回答
Thank you Diane for your kind words, from our office staff to the installation engineers, we are very grateful to you for taking the time to share your views of the service you have received from our teams. We pride ourselves on providing the best service possible to our valuable customers and would like to welcome you to Alncom Broadband.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
everything went smoothly the lads who…
everything went smoothly the lads who installed it was brilliant as im not good on interet they did everything for me 100 percent i would recommend them to anyone thete great people and the after service i couldn't falt
2026年10月5日
Alncom からの回答
Hi Sally, thank you for taking the time to share your experience you have had with our engineers and your after support, we really do appreciate it!
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be very happy to help.
Team Alncom
Best Broadband service ever
What a fantastic service this company offers, the customer service is very professional and friendly. Sent a ticket in to say my 80 year old father's internet was not working, within an hour Abi was on the phone to check what was happening and less than half after that the engineer Rob was at my father's house fixing the issue. Very grateful to Abi and Rob, both very nice people and quick to diagnose and fix the issue. Highly recommend, never normally have any issues as been with them myself for over 2 years, but if any issues arise it is sorted within a few hours, no other broadband company can offer this amazing service. Thank you to all the team.
2026年10月6日
自発的なレビュー
Alncom からの回答
Hi Helen, we are so pleased we could sort the issue your father had with his broadband so swiftly, professionally and with a smile. We will pass your kind words onto Abi and Rob.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be very happy to help.
Team Alncom
Alncom - a great provider!
From initial contact through to a support visit all the Team have been efficient, polite, patient and friendly.
My contract with Alncom began on 30 September, a minor glitch presented itself that evening. On 1 October after being talked through a remedial procedure on the phone, a visit was arranged later that day. The problem was sorted in less than 5 minutes and some helpful advice received from the engineer.
All round I am very pleased with having moved from a much larger national organisation to Alncom where they are interested in the person they speak with or visit. Thank you Alncom
2026年10月1日
自発的なレビュー
Alncom からの回答
Thank you Elizabeth for sharing such a positive review, it's great to hear when our teams go the extra mile.
We are so glad that you switched to Alncom! Moving away from a big national provider to a local company that offers friendly, personalised, and fast support can make a huge difference, especially when a little glitch gets sorted out in under five minutes.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be very happy to help.
Team Alncom
If every company was this good....
If only all organisations operated to Alncom standard the world would be a happier place. Brent arrived slightly earlier than expected, and we ran down the requirement and the current state of boxes and signals. From that point on he made sensible suggestions, and worked down to solving the signal issues that accounted for our blind spot in wifi coverage.
None of your "re boot the server" as a solution, a proper dig into causes and issues and a thorough test of each bit of tune up.
End result is that the workshop has 2 bars of connnection where there was none before, and whilst that is double edged in that there is now no place to hide behind 'no signal' it's the right result.
Knowledgeable engineer who brought some experience to bear and was able to work around the constraints of real life.
Even I can make stuff work when conditions are ideal. Needs a real skill to make things work in old houses with solid walls and no cable runs.
Alncom are the folk. I'm a big enthusiast for their competence and customer orientated service levels. As an ex IT industry person I know how low other organisations can get. (Looking at you, BT)
Jim
2026年10月1日
自発的なレビュー
Alncom からの回答
Hi Arthur, thank you so much for taking the time to leave such a fantastic 5 star review!
We are thrilled to hear that you had such a great experience with both our office staff and our engineer Brent.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great installation experience
Great installation experience with really competent engineers and excellent technical support. Not to mention the significant cost advantage over BT!
2026年9月10日
自発的なレビュー
Alncom からの回答
Thank so much for your kind words Dr Vaughan and for your glowing 5* review, we are extremely grateful to you for sharing your experience you have had.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Excellent all round service
Excellent all round service - from first contact through to installation - and a significant saving as well as x3 speed
2026年9月24日
Alncom からの回答
Hi Paul, we are so glad we have significantly saved you money on your Alncom Broadband and provided an excellent all round service, this is what we like to achieve for all our customers.
If you need any assistance no matter how small in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Reported Internet connection issue…
Reported Internet connection issue prior 8am which was resolved within the hour including confirmation call by their customer service to verify if it had been resolved. Quality service.
2026年9月29日
自発的なレビュー
Alncom からの回答
Thank you for taking the time to share your experience you have had with our tech team, we are very grateful to you for taking the time to share your experience you had.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Outstanding
The best customer service Bailey was brilliant very patient and understanding and we managed to solve the problem if I could give more stars I would
2026年9月28日
自発的なレビュー
Alncom からの回答
Thank you Joy for giving us 5 stars and for your kind words about Bailey, we will pass this onto him.
Please do not hesitate to contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Best Broadband Ever!
Best Broadband Ever!
Quick easy install with very friendly staff all around, accompanied by great pricing. Would recommend!
2026年9月24日
Alncom からの回答
Hi Felix, thank you for taking the time to leave us a 5-star review! We're glad to hear you enjoyed our friendly service and are happy with our competitive pricing. Please do recommend us to your friends.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Service was professional throughout.
Service was professional throughout.
From initial enquiry, explanation of product options, installation and the effectiveness of the internet connection.
PS It is also cheaper than my previous provider and my internet speeds are much faster and reliable.
2026年9月25日
Alncom からの回答
This is wonderful to hear! Thank you for your kind words Paul.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Rural Fibre Install
Seamless and well informed process from booking to installation and after care. Engineer took time to carefully route overhead cable from distant roadside pole to the property and did a very neat job both inside and out vacuuming up afterwards too. Connection is fast and stable replacing a slow copper connection.
2026年9月25日
Alncom からの回答
Thank you Ian for taking the time to share your 5* experience you have had with our teams at Alncom, we really do appreciate it!
We pride ourselves on keeping our customers informed on all parts of the process, keeping you up to date and doing a neat job.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Great overall experience
Great experience from ordering to installation. Would definitely recommend! Signal around the house is much better than previously.
Lewis and Liam. Who carried out the installation were excellent and very respectful.
2026年9月24日
Alncom からの回答
Hi Gary, thank you for your glowing 5* review, we are so glad that your experience you have had with our teams from ordering to installation was a smooth one. We will pass on your kind words to Lewis and Liam and are extremely grateful to you for recommending our service.
If you have any queries or need any support, please do call us on 01665 604 816 or email help@alncom.uk and we will be very happy to help.
Team Alncom
customer service was amazing
customer service was amazing, they were very informative about the scheme they run also very informative on the fitting of the WiFi & also doing a very clean and tidy job! Would highly recommend.
the WiFi speed itself is also exactly what I asked for, very fast.
2026年9月24日
Alncom からの回答
Thank you Conor for taking the time to leave such a fantastic review! We are thrilled to hear that we were informative and did a clean and tidy job.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Excellent service
I've been very impressed with Alncom. The service is as advertised in terms of internet speeds. More importantly, if there's a problem, they respond to a support ticket within a few hours & you get a response from a real human who knows what they're talking about. My recent experience is that my issue was sorted promptly & efficiently & Alncom followed up to check that things had indeed been resolved, & I was updated regularly - this is so refreshing in an era of automated impersonal chatbots!
I'd definitely recommend them.
2026年9月24日
自発的なレビュー
Alncom からの回答
Hi Alexander,
Thank you for your fabulous 5* review, we really do appreciate you taking the time to share your views on your experience you have had with your Alncom Broadband.
Our teams will always do their utmost to provide the best service possible for our valuable customers.
If you need any assistance no matter how small in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
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