Alncom deserves full marks for caring about customers. What a difference to speak to people who actually have faith in their company, are cheerful, call back when they say they will and want to deal w... もっと見る
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Been with Alncom for over 18 months now and are extremely impressed with their service! Had a problem with our internet today, they tried to rectify it over the phone without success then sent someone... もっと見る
Rang Alncom with an issue regarding our internet often dropping. Abbie checked it out at her end and came up with a solution; did whatever she had to do - explaining fully what she was doing and wh... もっと見る
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Great communication from staff at end of telephone . Really personable , who returned calls when they said they would , and were so pleasant and helpful. To the young technician who came out to instal... もっと見る
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企業情報
Alncom について
当該企業による記述
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
連絡先
Alncom, NE662PF, Alnwick, 英国
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5.0
優良
516件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Alncom instalation
The lad who installed the system was very polite .alncom broadband works very well . So good to support local businesses. Would recommend to anyone. Brilliant service
2026年6月3日
Alncom からの回答
Hi Colin, thank you for your 5* review and your kind words they are greatly appreciated.
We are delighted that you are happy with the service you have received from Callum, I will pass this onto him.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
consistent and fast broadband speed and…
consistent and fast broadband speed and a very reasonable price.
2026年5月29日
Alncom からの回答
Thank you Stephen for the positive feedback, we really do appreciate you giving us 5*s.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Very personal service
Alncom supplied full fibre to my partner in Warkworth on May 28th
The preinstallation visit by Lewis Lang was thorough and very helpful as neither of us are techies
We soon learnt that using Alncom would save money even though she is keeping her landline
We also felt confident that if that were to be problems in the future that these would be dealt with in a personal way by a high class local firm
The resulting installation was by an expert engineer in whom we had full faith
All inquiries were dealt with promptly and patiently
It has been a very good experience so far and we are very happy to recommend Lewis and the staff at Alncom
2026年5月28日
自発的なレビュー
Alncom からの回答
Hi James, thank you for your kind words, from our salesman Lewis to our installation engineer Callum, our teams work hard to provide the best service possible for our valuable customers.
We really appreciate your support and taking the time to share the experience you have had.
We are thrilled that all your queries were dealt with promptly and patiently and that you felt confident that any issues in the future wouild be dealt with.
If you need any assistance no matter how small in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
When your cat has declared war on technology
When your internet dies at 2am on a Monday, you expect a technical fault. What you don't expect is to discover your cat has apparently declared war on technology and peed directly onto the router, frying it beyond salvation.
Living in a small village with three neurospicy children, a menopausal wife, and barely enough mobile signal to send a carrier pigeon a text message, losing the internet is nothing short of a household emergency. Our TV, gaming, communication, and general connection to civilisation all depend on it.
After finishing my night shift, I called Alncom at 9am on Monday expecting a difficult conversation about replacement costs and waiting days for a new router. Instead, I was met with some of the friendliest, most understanding customer service I've ever experienced.
The team couldn't have been more helpful. Within an hour they had arranged a brand-new router, fully programmed and ready to work in my home. I simply collected it and was back online in no time. Best of all, there was no charge.
Not once did they make me feel foolish for having a cat with apparently strong opinions about networking equipment. They were kind, understanding, efficient, and genuinely lovely to deal with.
Outstanding service from genuinely good people. Alncom turned what could have been a domestic apocalypse into a mildly amusing story. Five stars from me — although my cat is no longer trusted around electronics.
2026年1月19日
Alncom からの回答
Hi Richard, thank you for your fabulous 5*review and rating our service as outstanding from our Alncom teams.
We fully understand how important your connection to the outside world is in this day and age, affecting all involved, we hope the cat is well and thriving!
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
When first asking about internet…
When first asking about internet nothing was a problem great work thank you
2026年5月29日
Alncom からの回答
Thank you Anna for your positive feedback and giving us 5*'s we are grateful to you for taking the time to share this.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Superb company
Superb company, I have been with them for over two years, great connectivity and when there has been an issue they offer great customer service. When I have called the phone is always answered immediately by a human, (such a refreshing change), and immediately I was connected to someone who can help. I highly recommend the company and their services.
2026年5月29日
自発的なレビュー
Alncom からの回答
Thank you so much for highly recomending our Alncom Broadband we really do appreciate you sharing your experinece you have had with our teams at Alncom and continuing to be our valued customer.
If you have any queries in the future no matter how small, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
Refreshingly good customer service.
Friendly, very helpful local firm with top notch customer care staff. Always looking at ways to help. Great service & no AI robots to contend with… real people!
2026年5月28日
Alncom からの回答
Thank you Mark, we are delighted that you are happy with the service you have recieved from our customer service team. We are always happy to help and will always go the extra mile to provide the best service possible.
If you have any queries or need any support please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
The Alncom team were organised and…
The Alncom team were organised and efficient. They communicated well and we now have very good broadband.
2026年5月22日
Alncom からの回答
Thank you for your continuous support and kind words, we really do appreciate you taking the time to share your experience.
If you have any queries or need any support please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Fast broadband…
Moved over to Alncom broadband last Tuesday and was very impressed by the team who got me connected. They worked hard outside then wired up the router etc. Checking all rooms to make sure I had the right speed. Finally they put router code on my smart tv and ipad saving me the trouble. No more rings spinning round when streaming. Would highly reccomend.
2026年5月19日
自発的なレビュー
Alncom からの回答
Hi Carol, thank you for taking the time to share the experience you have had with our teams at Alncom, we really value your words. Its great to know that Callum and Lewis got your devices up and running and you have no more buffering.
If you need any support in the future please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
From first contact by Alncom we have…
From first contact by Alncom we have been nothing but totally impressed. Whether it was the guys who surveyed our house to the engineers who installed our connection to the support staff who are always ready to help we’re absolutely more than satisfied. Our full fibre broadband connection has more than trebled the speed … and that’s on just the basic package … whilst saving us money each month … that was after another B-ig T-elephone company informed us full fibre would never be available to us direct to the house or our small rural community … excellent service by Alncom … highly recommended.
2026年5月15日
Alncom からの回答
Thank you Rob for your kind words and for giving us 5*s. We really appreciate the continued support from you as our valued customer.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
The Alncom team did a great job…
The Alncom team have done a great job in getting us connected. They put up a new pole to bring fibre to our house. The installation team were professional, friendly and efficient. They made minimal mess and ran the cables through our garage to hide them. Well done Team Alncom!
2026年5月12日
Alncom からの回答
Thank you Thomas for taking the time to share your experience you have had with our Alncom teams and giving us 5*s, we really do appreciate it.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
An efficient and professional team
Great local company with responsive and helpful staff. Callum who did the installation was efficient and friendly and helpful. Brent who came to sort some gadget connection issues went out of his way to solve problems in a user friendly way. The office staff were responsive and it is so refreshing to talk to real people.
2026年5月19日
自発的なレビュー
Alncom からの回答
Thank you so much for your kind words of support, we are delighted that you have had a great experience with our teams.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Alncom からの回答
Thank you Geoff for your 5* review and taking the time to share your positive experience you have had with your Alncom Broadband, we really do appreciate it!
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great company, lovely staff.
We have used Alncom for years, we live in a very rural location and the hills make connectivity challenging. Nevertheless Alncom have managed to successfully keep us going and when it flickers they fix it.
People are unfailingly helpful and efficient.
2026年5月18日
自発的なレビュー
Alncom からの回答
Hi Jane, thank you for your continued support and your kind words, we really do appreciate it.
If you have any queries in the future no matter how small, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
Brilliant
Reliable, local, excellent customer support (sooo much better than the big multinational providers) and really good value for superfast broadband
2026年5月15日
Alncom からの回答
Thank you Mark for rating our customer support as excellent, we are very grateful to you for taking the time to share your positive experience you have had with our teams.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Alncom からの回答
Thank you Mr Clark for the positive feedback, we really do appreciate you giving us 5*s.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Fast and dependable.
Service has been fast and dependable since it was installed a year ago. First technical issue was today when the internet went off. When I phoned I was told the fault had already been traced to a nearby exchange and engineers were on their way. It was up again within half an hour. Very impressive!
2026年5月14日
自発的なレビュー
Alncom からの回答
Thank you Dennis, we really appreciate you taking the time to write your review and for giving us 5*s.
If you need any support in the future please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Really happy with our experience
Really happy with our experience. We’ve been kept in the loop all the way, staff are lovely helpful and friendly. The chap who came to fit everything came on time, was polite and done with in the hour. Best internet we’ve had in 12 years of living here!Would certainly recommend!
2026年5月8日
Alncom からの回答
Thank you Emma, for sharing your views on your experience you have had with our teams, it is fantastic to hear this.
We are very grateful to you and look forward to serving you as our valued Alncom customer.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great service
Great friendly service.
Internet speed has never dropped it the whole time I've been with them. Unlike my last supplier.
Not had a single issue and would recommend them to anyone.
2026年5月13日
Alncom からの回答
Hi Peter, we are truly grateful to you for continued support and being our valued customer, thank you for the 5*s!
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Alncom からの回答
Thank you Thilina, we really appreciate you taking the time to share your views on the experience you have had with our teams from Alncom.
If you have any queries in the future, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
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