American Cruise Lines レビュー 

The staff is wonderful! They were very helpful : helping my handicapped sister. They were willing to help us so that she could do excursions & activities also. The meals were great & the wait staff was fabulous! The bus drivers were congenial & helpful. We had a wonderful trip and I will recommend American Cruise Lines.

The entertainment, the food, the excursions.

The attentiveness of the crew.

The crew went above and beyond to make sure we had everything we needed, thank you!

The crew was so helpful and friendly.
I would like to see more ease for those with mobility issues. A place in the dining room for walkers/ wheelchairs would be helpful, and more ramps without steps would make boarding easier.

Over the years, we have traveled extensively with American Cruise Lines. We just completed a wonderful week aboard the American Constitution in the Puget Sound. We are booked next Spring on the American Anthem. We have reserved the new Signature Suite for a cruise on the Columbia and Snake Rivers. We commend the excellent staff on every cruise.

crew and accommodations were wonderful
dinning and food were great, only complaint was evening lobster meal and lobster bake the next day for lunch.....could have planned that a little better.

Our ship, American Song, was very clean, bright and easy to navigate. The staff from the room cleaners to the Captain were extremely friendly and always ready to make our stay comfortable. We loved Richard, Izzy, Meeks, Iverson, Kianna, CC, Robin and our favorite waitress, Moe!

For our 48th wedding anniversary we booked a cruise on the Lower Mississippi, going from New Orleans up to Memphis, TN. PROS: We enjoyed the InterContinental Hotel in New Orleans. Our state room was very nice; we did receive a complimentary upgrade-same size, one floor up due to our wedding anniversary when someone cancelled. We enjoyed the excursions for each city. We also enjoyed our bus drivers & local tour guides.

CONS: We were both disappointed that we never heard ANY “NEW ORLEANS JAZZ,” in New Orleans NOR on the American Serenade.

The cost was high for a 7-day cruise for 2, which would have been fine if we had enjoyed everything & felt safe. Prior to the trip, my husband noted that he has an ALLERGY to bell peppers. He was SERVED bell peppers 3 TIMES! We told our waiters every time. After 1st time we told Head Mgr for Restaurant. 2nd time we spoke to the Head Mgr for the Restaurant, & the Head Steward of the ship. They apologized profusely & guaranteed it wouldn’t happen again. 3rd time he was served something with bell peppers, he was upset & disgusted.

The 4th floor lounge served alternative breakfasts & maybe lunches-can’t remember. On the 3rd floor where guests could go for cocktails & HORS D'OEUVRES at 5:30 was used to delay ALL of the guests from going into dinner at the same time. They did not serve hors d'oeuvres-shrimp cocktail; tasty little meatballs; bacon-wrapped shrimp; etc. Nothing like this was ever served. We found charcuterie boards meats, cheeses or pretzels.

DINING ROOM appetizers were listed as salads or soups-never anything like better foods as shrimp, sea scallops etc. Dinner portions were on the slim side for any man I know. Dinner ribs were 3 bones with mashed potatoes like from a small ice cream scoop. The food was okay but not especially tasty. I believe the portions & seasoning were truly for “older” people who eat little. We were aware that we could request more but seriously.

The night before our our 48th wedding anniversary 6 hrs after dinner I got very sick with FOOD POISONING & spent hours in the bathroom, vomiting! I’d had salmon for dinner. To me, this is utterly inexcusable on a cruise carrying this price cost!

ENTERTAINMENT. They brought in locals & from the cities we were visiting. I get it. They are helping the US. They weren’t bad, but we don’t personally care for Blue Grass, which they did have two nights in a-same people. At least 1 night someone of Vegas caliber?

Couldn’t even stay for the entertainment the last night of the cruise. Got word that we weren’t staying in Memphis & had to change ports to Tunica, MS because they JUST LEARNED of a race that would block streets preventing them from getting anyone to the airport on time. Were told all of our luggage had to be out in the hall before midnight, & we were all to DISEMBARK the ship by 6:30 am. Breakfast would be served at 5:30 in the 4th floor lounge & 6:00 am in the Dining Room.
Absurd! We had to leave the entertainment to prepare our luggage & get it into the hallway.
No way had they JUST LEARNED of a huge Race event. At least 2 people, the Head Steward & the Recreation Dir would have been frequently in touch with the Chamber of Commerce of Memphis, if they’d been doing their jobs. A big race that would close streets & impact one of the town’s major tourism providers was very likely to have been planned at least 3 wks in advance!

When I made the reservations, I asked two questions. 1. Is there a safe in the room? 2. Will there be an opportunity to go to Church on Saturday evening or Sunday?

1. I was told no 3 times by different people. The fourth time I called in, I got a gentleman who informed me that yes, there was definitely a safe in each room, tho not built in, however pretty heavy, still not as secure.

2. I was told that there was a Chapel onboard. Ticks me off because they lied. We were not in where we could go to church on Saturday night or on Sunday morning. At the LEAST, there should be a Chapel AND a Priest, or Minister, on board for services. If you can bring entertainers on board, you can certainly bring a Priest or Minister on board!

American Cruise Line, you need to seriously look at these problems. Ignored food allergies & food poisoning can cause death. Also, you need to take a look at placing a priority on God & church services for you passengers who want to worship God.

Great excursions. Staff were lovely

It was wonderful. Everything about it. No complaints or criticisms. Anxious to take our next cruise with you which we have already booked.

Great itinerary, very scenic areas and lots of history, tour guides were excellent and knowledgeable, dining and food service was efficient and friendly, nice to occasionally see Captain Troy outside the Pilot House (he was friendly and approachable), entertainment was well done, especially the comedian the last night. The ship was clean, but could use some updating.

We absolutely love this line! This was our 16th one and the first time we had a few disappointments 🥹super disappointed we couldn’t get tv ( other cruises always use starlink…..we wanted it for games and late night Fox News…..my husband was disappointed in the meat choices…. I loved! All my seafood choices. We love love love the line and hate to complain…. We are also very hopeful the powers to be will negotiate some future issues with boat docking…. We missed two areas because of the disputes.

Small ship made life easy to navigate and meet new people. No cliques on this ship!

I already did a survey.

Everything from the exceptional crew, to the great food selection. The included excursions made the trip truly a great pleasure.

Every staff member was courteous and friendly. Such a treat to be first passengers on a new ship. Kariss and Alec were great. Sandy was an exceptional bus driver.

Everyone is always so accommodating to our every request. We travel with two other couples so finding a table for 6 was not always easy. The staff always came through for us.

The crew were fabulous making changes with the storms on the east coast.