AmourLinen レビュー 

I returned an item weeks ago and they claim not to have received it back - even though I paid for tracking and top postage. They have not been at all helpful and I suspect have no intention of offering a refund. The story is that it’s stuck in their customs. Beware of this firm

The robe is well made and good quality they only have 2 sizes unfortunately mine is a touch too short and I have a feeling the bigger size would be too big but when I inquired about their sizes she answered right away I will order from them again in the future

Ich habe hier vor einigen Wochen mehrere teure Kleidungsstücke gekauft. Sowohl bei Avocadostore als auch im Online-Shop wird dabei eine ''Lieferzeit von 2-5 Werktagen'' angegeben. Nach 14 Tagen wurde meine Bestellung noch nicht mal gesendet! Auf meine Email-Nachfrage diesbezüglich wurde erst nach einigen Tagen reagiert, und es wurde mir mitgeteilt, dass die Bestellung nun fertig gepackt sei und lediglich auf die Abholung von DHL warte. Heute - nach weiteren 3 Tagen, ist die Bestellung (laut der DHL-Sendungsverfolgung) weiterhin noch NICHT gesendet, zudem erscheint auch meine Anschrift nicht korrekt aufgeschrieben zu sein (obwohl ich bei der Bestellung die korrekte Anschrift geschrieben hatte, wurde diese anscheinend nicht korrekt übernommen!). Die Kommunikation mit diesem Unternehmen gestaltet sich zudem extrem schwierig: auf meine Email zum Hinweisen, dass die Adresse nicht korrekt geschrieben wurde, erhielt ich keinerlei Reaktion mehr. Bisher wurde weder die versprochene Zusendung, noch die Korrektur der Adresse, noch eine Rückerstattung (bei sehr hohem Preis der Ware) in die Wege geleitet. Ich bin sehr enttäuscht, wie hier mit Kunden umgegangen wird, und warte immer noch auf meine Ware oder mein Geld. Schade, ich hätte dieses Unternehmen gerne unterstützt, aber so ist es leider nicht empfehlenswert.

My go to for all linen ( pants, dresses and I want to get their PJ's!). The quality and cut is fantastic 🤩

I am trying to refund the pyjama and sent it back one month ago. I still haven't got any refund and they stopped responding completely since two weeks. Do not buy this scam!

Perfect!
The pajamas I bought were of good quality and just the right size!

I liked the quality of the linen but found the gown a bit shapeless.

Sent back a shirt that was too small and provided the tracking number as requested and still weeks later have not received the proper size agreed upon replacement.

The apron was of good quality and chic.

Es ist wunderschönes weiches Leinen. Die Farbe Rosenbraun beschreibt ein zartes, leicht rötliches, helles Braun, eine sanfte Farbe, die sich gut in alle möglichen Interieurs einbringen lässt. Ich bin sehr zufrieden. Auch die Lieferung: schnell, unkompliziert und gut verpackt.
Gern empfehle ich diesen Shop weiter.

Hi.....I love all my items that I have purchased.....from duvet cover to dish towels! Thank you

Bis jetzt habe ich mit Amour Linen gute Erfahrungen gemacht. Super Qualität, netter Kundenservice.

I can't believe I didn't leave review before.
Dress doesn't matches picture and description. Huge arms holes,unflattering, very rough fabric , washed it in cold water multiple times and every time dress bleeds. Will never buy from this shop again

Mooi linnen, mooie items en vriendelijke klantenservice

Absolutely Love the linens I ordered. They are well made, great quality and so soft. I've ordered several pieces and continue to reorder the PJ set for myself and great gift giving. They are the comfiest I've ever owned and wash well. The table lines are also amazing and high quality and simply chic.
Customer service is great and fast delivery.

Company never discloses that their products are shipped from Lithuania and that you are responsible for all import costs in addition to the product. I have refused the product as this is not what the item was being sold for. The customer service email correspondence just keeps blaming US laws. If this is an on going issue, they should make the necessary disclosures as any reputable business would.

I still have not received the item as it is being held in US customs.

Update 12/22/25- received an email from them stating they are refusing to refund my order even though I still have not received it or have any information about additional costs they EXPECT customers to pay in addition to the item without any notification.

Very disappointing first experience with AmourLinen.

I ordered a dress that was shown as available. After ordering, I was told it was “oversold” due to a system error. I was then asked to choose an alternative, but every reasonable solution was refused. Meanwhile, the same dress type and size remained available on their website, which felt misleading.

After days of slow email responses and contradictory explanations, my order was cancelled without proper clarification. To make matters worse, the refund was incorrect and did not include shipping costs, leaving me to come back to them again.

This whole process cost me a lot of time and frustration. Unfortunately, I will not be ordering here again.

I got one of their pyjamas. Originally I got the off-white one but it turned out to be too see-through. I sent it back and got a terracotta one - it is absolutely perfect.
My only issue is the returns system - it is a bit of a hassle to organize the shipping label yourself, and it cost quite a lot. I feel like this part could be improved a little (I don’t mind paying for the return, but a standard private DHL rate is too much when dealing with a business).

Everything was kind and amazing 😊 Returned one item and got another one in exchange, was all very easy.

This is a scam. The quality is so sub par. The fabric is see through and threadbare, with loose threads hanging off. There is no wide top hem on the sheet, so it's a struggle every time you make the bed. Attention to detail? Nonexistent. Customer service? Be ready for the run around. Absolute WASTE of money.

Edit- AmourLinen tried to have this review removed. Just needed to add how scummy they are trying to hide negative reviews. Good on Trustpilot for protecting consumer's rights/voices. AmourLinen is 100% a scammy, scummy company.