AmourLinen レビュー 

AmourLinen からの回答

2025年11月28日

Hallo!

Vielen Dank für Ihr Feedback.

Wir möchten gerne einige Punkte klarstellen: Unsere Produkte sind handgefertigt und werden erst nach Bestellung produziert. Die übliche Produktionszeit beträgt 4-9 Werktage. Dieser Sommer war für uns besonders herausfordernd, da unsere Marke stark gewachsen ist und wir während der Anpassung unserer Produktionskapazitäten an die erhöhte Bestellmenge Verzögerungen hatten. Inzwischen haben wir unser Team erweitert und unsere Abläufe verbessert, sodass Bestellungen nun nicht mehr verzögert sind.

Sobald das Paket geliefert wurde, hat jeder Kunde 30 Tage Zeit, um über eine Rücksendung zu entscheiden. Wie in unserer Rückgaberichtlinie angegeben, müssen die Artikel ungetragen und ungewaschen an uns zurückgesendet werden, und der Kunde ist für die Rücksendung verantwortlich.
Die Rückerstattung erfolgt innerhalb von 14 Tagen, nachdem wir den zurückgesendeten Artikel erhalten und geprüft haben - das ist bei vielen Slow-Fashion-Marken üblich.

Wenn Sie Ihre Rücksendung erst gegen Ende der 30-Tage-Frist eingeleitet haben, ist es ganz normal, dass sich der gesamte Prozess dadurch verlängert.
Allerdings ist uns kein Fall bekannt, der 4 Monate gedauert hätte. Daher wäre es sehr hilfreich, wenn Sie uns direkt kontaktieren könnten - dies ist das erste Mal, dass wir von einer solchen Situation hören, und wir würden der Sache gerne nachgehen.

Zu Ihrem Hinweis zum Leinen: Unser Leinen ist vorgewaschen und weich gemacht, besteht aus 100 % Naturfaser und wird mit jedem Waschen weicher. Das Empfinden des Stoffes kann von Person zu Person unterschiedlich sein, was völlig normal ist.

Vielen Dank nochmals für Ihr Feedback -wir sind jederzeit für Sie da, wenn Sie dies weiter besprechen möchten.

- Lucas
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English

Hello!

Thank you very much for your feedback.

We’d like to clarify a few points: our products are handmade and made to order. The usual production time is 4-9 business days. This past summer was especially challenging for us because our brand grew significantly, and we experienced delays while adjusting our production capacity to the increased number of orders. We have since expanded our team and improved our workflow, so orders are no longer delayed.

Once the package is delivered, each customer has 30 days to decide about a return. As stated in our return policy, items must be unworn and unwashed, and customers are responsible for sending them back to us.
The refund is issued within 14 days after we receive and check the returned item, which is standard for many slow-fashion brands.

If you decided to return your items near the end of the 30-day return window, it is natural that the overall process becomes longer.
However, we are not aware of any case that took 4 months, so it would be very helpful if you could contact us directly -this is the first time we are hearing about such a situation, and we would really like to look into it.

Regarding your comment about the linen: our linen is pre-washed and softened, made from 100% natural fiber, and it becomes softer with every wash. The feel of the fabric can vary from person to person, which is completely normal.

Thank you again for sharing your experience - we’re always here if you’d like to discuss this further.

-Lucas

AmourLinen からの回答

2025年10月30日

Hello Lena,

Thank you for taking the time to share your experience. We truly appreciate your honesty and are very sorry for the inconvenience you’ve faced.

I’ve reviewed your order details carefully. As all of our items are handmade to order, our production times can sometimes extend beyond the estimated time, especially during exceptionally busy periods like this past July. Since we’re not a fast-fashion company, each piece is crafted individually by our seamstresses, and the unexpected surge in orders led to some delays. We provided the possibility to cancel the order if you do not wish to wait for it. We’ve already taken steps to expand our production capacity to prevent this from happening again.

Regarding the delivery, your package was delivered to a GLS parcel shop on August 8th and was available for pickup until August 22nd. When a parcel isn’t collected within that window, it automatically gets returned to the GLS warehouse in Poland and then to us in Lithuania. Please note that GLS can always be contacted directly for redelivery options in such cases.

As for your refund - once we receive a returned package, we process refunds within 14 days. However, since return shipments require additional documentation and international handling, they can take longer to arrive back to us. I completely understand how frustrating this delay must have been, and I sincerely apologize for the oversight that caused your refund to take longer than expected. We’ve now ensured that your refund has been issued.

We truly value your support and belief in our mission. Your feedback helps us improve both our processes and communication so that we can provide a smoother experience for all our customers in the future.

Regards,
Lucas

AmourLinen からの回答

2025年9月2日

Ava,

This summer has been especially challenging for AmourLinen. In just the first two weeks of July, we received as many orders as we normally do during an entire summer. We weren’t fully prepared for this unexpected demand, and we sincerely appreciate the patience and understanding of all our customers.

As a small, transparent business from a little country in Europe, our entire team — including our production staff — has been working overtime to fulfill every order. Our highest priority is always to deliver on time and make our customers happy. Unfortunately, with such an overwhelming volume, we experienced delays and we are truly sorry that we could not complete your order in time for your trip.

We have already issued you a full refund. Once again, please accept our sincere apologies for the inconvenience caused, and thank you for giving us the chance to improve.

-Lucas

AmourLinen からの回答

2025年9月2日

Sarah,

We are truly sorry for the frustration this delay has caused. This summer has been very challenging for AmourLinen, as in the first two weeks of July we received as many orders as we normally do throughout the whole season. We were not fully prepared for such a sudden increase in demand, and unfortunately this has led to delays.

As a small, transparent business from a little country in Europe, our whole team — including production — has been working overtime to catch up. Our first priority is to fulfill every order and make our customers happy, but in this case, we did not manage to deliver on time and we deeply regret that.

We have issued you a full refund for your order, and once again, we sincerely apologize for the inconvenience. Thank you for your patience and for giving us the opportunity to improve.

-Lucas

AmourLinen からの回答

2025年8月17日

Hello,

I completely understand your frustration, and I want to be transparent about what’s been happening on our end. This past July, we received around ten times more orders than in a usual month. It felt like a Christmas rush in the middle of summer, and while we’ve already started expanding our production, that process doesn’t happen overnight.

Our seamstresses are working incredibly hard, often putting in extra shifts, but they can only sew so fast while still maintaining the quality we’re known for. If we had anticipated this surge, we would have been better prepared for such a long production time.

We truly value and appreciate the many customers who have shown patience and understanding during this busy period, and we’re very sorry we couldn’t meet your expectations this time.

Please know we are working as hard as we possibly can, not to delay or mislead anyone, but to ensure every piece is made with the care it deserves.

-Lucas