Amazing service as per usual. Have used many Arktis items over the years and the kit is fantastic. Great quality and really hard wearing. Will continue to use them for many years to come!
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5 Star customer service, had an issue with my order getting âlostâ in the post. The team at Arktis responded to my email incredibly quickly and got the problem resolved immediately, they even went abo... ãã£ãšèŠã
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Quality products best sf Boonie hat I have owned. Light weight yet the brim I was still able to shape. Cool in the 30 degree c weather. This is for the flecktarn and french desert noir models. Took 2... ãã£ãšèŠã
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Felt somewhat cheaply made considering the price, the areas the description said had stretch didn't really have any stretch. The pants feel overly loose in some areas and extremely tight in others; bu... ãã£ãšèŠã
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In 1985, an ex-Royal Marine started a company to create an alternative to British standard-issue military gear. Something that would be far superior, comfortable, durable and functional. Today, Arktis manufacture all types of specialist clothing & equipment for military units, police forces, emergency services, and outdoor enthusiasts all over the world. As much as Arktis has changed and grown, we are still committed to the same Quality of Endurance established back in the '80s.
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3 Peek House, Venny Bridge Industrial Estate, EX4 8JN, Exeter, è±åœ
- websales@arktis.co.uk
- arktis.co.uk
4.7
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Amazing service as per usual
Amazing service as per usual. Have used many Arktis items over the years and the kit is fantastic. Great quality and really hard wearing. Will continue to use them for many years to come!
2026幎5æ26æ¥
Quality products best sf Boonie hat IâŠ
Quality products best sf Boonie hat I have owned. Light weight yet the brim I was still able to shape. Cool in the 30 degree c weather. This is for the flecktarn and french desert noir models. Took 2 washes on low temp to remove excess dry but the camo parten shows up better and hat look awesome. Top company top products
2026幎6æ29æ¥
Arktis Endurance Textiles Ltd ããã®åç
Hello Martin,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that both the Flecktarn and French Desert Noir Boonie Hats performed so well for you, especially in 30°C weather.
It's great to know you found them lightweight and comfortable while still being able to shape the brim to suit your preference.
We also appreciate you sharing your experience with washing the hats. It's good to hear that after a couple of low-temperature washes, the patterns came through even better and the hats looked even more impressive.
Your comments about our products and company mean a lot to the team. We're proud to design kit that stands up to real-world use, and feedback like yours makes it all worthwhile.
Thank you again for your support, and we hope you continue to enjoy your Arktis gear for many adventures to come.
The Arktis Team
5 Star customer service
5 Star customer service, had an issue with my order getting âlostâ in the post. The team at Arktis responded to my email incredibly quickly and got the problem resolved immediately, they even went above and beyond dispatching an alternate order rather than me having to wait for my original to be re routed. Superb service highly recommend
2026幎6æ29æ¥
Arktis Endurance Textiles Ltd ããã®åç
Hello Paul,
Thank you for taking the time to leave us such a fantastic review.
We're delighted to hear that our team was able to resolve the issue with your order quickly and efficiently.
While it's always frustrating when a parcel goes astray in transit, we believe in doing everything we can to ensure our customers receive their gear as soon as possible.
It's great to know that our communication and decision to dispatch a replacement order made a positive difference to your experience.
We truly appreciate your recommendation and your kind words about our customer service.
Thank you for choosing Arktis, and we hope you enjoy your order!
Regards,
Gareth
Arktis Customer Service.
Another successful purchase
Another successful purchase. Quality products with superb customer service. Many thanks. Until next time...
2026幎7æ9æ¥
Arktis Endurance Textiles Ltd ããã®åç
Hello Stuart,
Thank you for your fantastic review! We're delighted to hear that another purchase has lived up to your expectations.
It's always rewarding to know that both our products and customer service have made a positive impression.
We truly appreciate your continued support and loyalty. Thanks again for choosing us, and we look forward to serving you again next time.
Until then, take care and enjoy your kit!.
â The Arktis Team
Very happy with my shirt and french dpmâŠ
Very happy with my shirt and french dpm trousers. Had to return two items as wrong size and the process was flawless. Great products and service as usual.
2026幎6æ26æ¥
Arktis Endurance Textiles Ltd ããã®åç
Hello Mr Samsudin,
Thank you for your continued support and for taking the time to leave us such a positive review.
We're delighted to hear that you're happy with your shirt and French DPM trousers, and that our returns process was smooth and hassle-free when you needed a different size.
Providing great products alongside reliable customer service is something we work hard to maintain, so it's wonderful to know we've met your expectations once again.
We really appreciate your loyalty and look forward to serving you again in the future.
The Arktis Team
Arktis Endurance Textiles Ltd ããã®åç
Hello Donald,
Thank you for your fantastic review!
We're delighted to hear that you're pleased with both the hat and the service you received.
Your support means a lot to us, and we hope your new hat serves you well for many adventures to come.
We look forward to welcoming you back again soon!
Regards,
The Arktis Team
It's like a tailor made them for me!
These pants fit so perfectly. I was hesitant to buy because they were out of the 28 waist size, so I had to buy a 30, and I'm waist size 27. Description says they adjust an inch or two. They have Velcro and adjust a good 5 inches! I got a tall, and it is exactly the length I hoped for. I'm 6' 1". Not 5 stars because ridiculously overpriced, and Arktis wasn't clear enough about the huge import fee I'd have to pay. I didn't know the exact fee until the pants arrived in the USA.
2026幎4æ26æ¥
Arktis Endurance Textiles Ltd ããã®åç
Hi Stephanie,
Thank you for taking the time to share your feedbackâwe really appreciate it.
Weâre delighted to hear that the fit worked out so well for you, especially given the sizing adjustment. Itâs great to know the waistband flexibility and tall length met your expectations.
Weâre sorry to hear about your concerns regarding pricing and import fees. We completely understand how frustrating unexpected charges can be. Until September 1st, 2025, shipments to the United States under $800 benefited from the de minimis exemption, meaning they were typically import duty-free.
However, the US Federal Government removed this exemption for goods shipped from the UK as of that date.
As a result, duties and taxes may now be applied when orders arrive in the US, and these are charged by US port authorities, which are unfortunately outside of our control.
We do note at checkout that prices do not include any applicable import duties or taxes, but we recognise this may not always make the impact completely clear, and we truly appreciate your feedback on this point.
Weâre glad the product itself delivered on performance and fit, and if thereâs anything further we can assist you with, please donât hesitate to get in touch.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Completely taking the mick on prices ofâŠ
Completely taking the mick on prices of the same quality stuff from other sites that's over half to a third of the price than theirs....total Rip off site.
Seriously.
2025幎11æ13æ¥
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Arktis Endurance Textiles Ltd ããã®åç
Hello Greg,
Thank you for the review and I was sorry to see this.
Happy to help, was there a particular product or products that you were referring to, or is it a recent order?
If you can kindly respond to websales@arktis.co.uk or call us on 01392 201614 I will be happy to help.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Quality product & fast delivery
2026幎5æ25æ¥
Arktis Endurance Textiles Ltd ããã®åç
Hello,
Thank you for taking the time to leave a review, it is appreciated.
We are glad the product you have purchased is of high quality and the delivery to the property was fast.
We look forward to seeing you again in the future,
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Quality gear and easy transaction .
2026幎5æ28æ¥
Arktis Endurance Textiles Ltd ããã®åç
Hello Alun,
Thank you for taking the time to leave a review, it is appreciated. We are glad to hear the items you have purchases are of a high quality and it was easy from start to finish to order.
We look forward to seeing you again in the future.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Arktis Endurance Textiles Ltd ããã®åç
Hello Mr Pickering
Thank you for the review, it is appreciated!
We are glad to hear you are satisfied with the services at Arktis, and look forward to seeing you again in the future.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Arktis Endurance Textiles Ltd ããã®åç
Hello Philip,
Thank you for the review, it is appreciated.
We are glad to hear that we provided a great service and the shirts were great too! :D
Look forward to seeing you again in the future.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Arktis Endurance Textiles Ltd ããã®åç
Hello,
Thank you for the kind review, it is appreciated.
We aim to make quality gear for all our customers, and glad to hear the shipping was efficient and quick for you.
Look forward to seeing you again in the future.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
5/5 custom service
5/5 custom service, my combat trousers broke in the stitches, very helpful with the refund,, i ordered a rain poncho instead, working really well.
2026幎5æ25æ¥
Arktis Endurance Textiles Ltd ããã®åç
Hello Johan,
Thank you for the review and I am sorry that the stitching was not to the standard we look to provide. I am glad we were able to resolve this and provide an alternative item and you are enjoying now.
Any issues then please contact us on websales@arktis.co.uk or call us on 01392 201614.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Arktis Endurance Textiles Ltd ããã®åç
Hello Jonathan,
Thank you for the kind review, it is appreciated!
We are pleased to hear that the whole experience with Arktis was great, and it gives us a smile to see this! :)
We look forward to seeing you again in the future.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Ihave used arktis for years never hadâŠ
Ihave used arktis for years never had any problems
2026幎5æ25æ¥
Arktis Endurance Textiles Ltd ããã®åç
Hello,
Thank you for the review, it is appreciated.
I am glad that you have had a good experience with Arktis every time you have bought one of our range of products! :D
We look forward to seeing you again in the future.
Regards,
Gareth Kendall
Arktis Customer Service.
Flimsy material - Poor design
Smock is made from delicate wafer thin material, looks good but wouldn't last 5 minutes in proper use.
The design is poor & even in the half price sale it cost far more than its worth.
The old issue Jackets are better designed, more robust and a fraction of the price.
Was invited to leave a review on the Arktis site but they removed it as they don't allow negative comments, hence their "excellent" reputation !
NOTE: I didn't say you removed negative reviews from Trustpilot but you do remove them from your own website, you have done this repeatedly with my reviews, hence my posting on here. As for the material failing, I've had the garment a few days & intend to use it for walking the dog etc. If I was still using it in a field role within the military it wouldn't last long at all, that's coming from personal experience.
2026幎5æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Arktis Endurance Textiles Ltd ããã®åç
Hello Andy,
Thank you for the your review, and I am sorry to hear this.
You have mentioned that the item would not work in proper use, have you used the item? has it failed? The material is Gaberdine which is not intended to do this. If the item has failed, then please can you send some images of this to websales@arktis.co.uk.
With regards to the comments of Arktis taking down comments that are negative, this is not the case, and as mentioned on the previous review, we do not physically take reviews down.
We can flag reviews if they do not meet the Trustpilot guidelines.
As you can see on the site, we have negative comments on there, we accept genuine feedback in whatever shape or form.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Great kit from a genuine supplier ofâŠ
Great kit from a genuine supplier of after market gear for professionals. The order was delivered promptly and the service from ArktisUSA is top shelf.
2025幎10æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Arktis Endurance Textiles Ltd ããã®åç
Hello Dwight, Thank you for the kind review, we are glad that it arrived promptly and that it is great kit! :D.
We look forward to seeing you again in the future.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Arktis Endurance Textiles Ltd ããã®åç
Hello,
Thank you for taking the time to reach out and give a review, it is always appreciated :D.
Thank you for giving us great feedback and we hope to see you again in the future!
Regards,
Gareth Kendall
Arktis Customer Service.
Quick International Shipping
Quick shipping, especially for international destinations. US Arktis selections are a bit slim and I wanted stuff from the UK store & I had no issue ordering from and receiving the UK items in a timely manner.
2026幎4æ24æ¥
Arktis Endurance Textiles Ltd ããã®åç
Hello Ian,
Thank you for the review, it is appreciated! :D
We are glad to hear you got the items and that your journey with us was quick and accurate!
We hope to see you again in the future.
Regards,
Gareth Kendall
Arktis Customer Service.
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