Amazing service as per usual. Have used many Arktis items over the years and the kit is fantastic. Great quality and really hard wearing. Will continue to use them for many years to come!
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5 Star customer service, had an issue with my order getting “lost” in the post. The team at Arktis responded to my email incredibly quickly and got the problem resolved immediately, they even went abo... もっと見る
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Quality products best sf Boonie hat I have owned. Light weight yet the brim I was still able to shape. Cool in the 30 degree c weather. This is for the flecktarn and french desert noir models. Took 2... もっと見る
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Felt somewhat cheaply made considering the price, the areas the description said had stretch didn't really have any stretch. The pants feel overly loose in some areas and extremely tight in others; bu... もっと見る
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企業情報
当該企業による記述
In 1985, an ex-Royal Marine started a company to create an alternative to British standard-issue military gear. Something that would be far superior, comfortable, durable and functional. Today, Arktis manufacture all types of specialist clothing & equipment for military units, police forces, emergency services, and outdoor enthusiasts all over the world. As much as Arktis has changed and grown, we are still committed to the same Quality of Endurance established back in the '80s.
連絡先
3 Peek House, Venny Bridge Industrial Estate, EX4 8JN, Exeter, 英国
- websales@arktis.co.uk
- arktis.co.uk
4.7
優良
177件のレビュー
顧客にレビューを依頼しています
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Not meant for people with curves
Felt somewhat cheaply made considering the price, the areas the description said had stretch didn't really have any stretch. The pants feel overly loose in some areas and extremely tight in others; but I'm a woman so that's to be expected to a degree when wearing pants fitted for men.
2026年4月27日
Arktis Endurance Textiles Ltd からの回答
Hello Riley,
Thank you for your feedback on the C222 trousers—we really appreciate you taking the time to share your experience.
We’re sorry to hear that the fit and construction didn’t meet your expectations. Your comments about the uneven fit (loose in some areas but tight in others) and the lack of stretch where expected are particularly valuable, as we aim for both accuracy in our product descriptions and consistent performance in wear.
The C222 is designed with a traditional cut, which can result in a less comfortable fit for those with different body shapes, particularly where more contouring or flexibility is needed. That said, your experience highlights exactly where improvements can be made in both design and how we communicate fit and fabric properties.
We’re pleased to share that Arktis is actively working on new designs that better account for women’s body shapes and sizing—so watch this space, as this is something we’re committed to improving.
We’ll also be passing your feedback directly to our product team, as insights like yours are essential in helping us refine future iterations.
If the trousers aren’t working for you, we’d be very happy to assist with a return or suggest alternative styles that may offer a better fit—please don’t hesitate to get in touch by email at websales@arktis.co.uk
Thanks again for your honest and constructive review.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
My only jackets for outdoor activities
My only jackets for outdoor activities. They fit incredibly well, materials are top quality and performance.
2026年4月24日
Arktis Endurance Textiles Ltd からの回答
Hello,
Thank you for taking the time to come back to us and leave a review, always appreciated! :)
We are glad to hear that the item you purchased is meeting the expectations and the general wear is good.
Hopefully we will see you again in the future.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Overall Satisfaction
Good value friendly helpful service,
C333 trousers good value,
Phantom jacket great for warmth while active,
However I assume these items will need re waterproofing at some point..
Dont see any instructions of what to do that with.
I bought two pairs of each- one of the pairs has a defective front pocket,
Gareth at Arktis was very helpful,suggesting I took another week (thst I couldnt spare)to send it back etc but as it was the last pair in my size I couldnt see how that could work in time.
My only other quibble is that they use DHL,which always means problems & being mucked about.
I would prefer royal mail-in fact I only bought them because it said express dhl or normal free mail,which I mistakenly assumed meant not dhl.
Dhl/UPS are the worst I dont buy things if theyre involved.
But the Arktis gear is great-I bought 2 SWAT shirts from them -no complaints there
So overall very good,if they dropped DHL I would certainly buy from them again.
The outer shell of the phantom sometimes (esp the wrist straps) feel a bit cheap & ‘temporary’,but I guess you get what you pay for-theseare’nt bad value but this is the future I guess.
This is my honest appraisal.
2026年4月30日
Arktis Endurance Textiles Ltd からの回答
Hi there,
Thanks very much for taking the time to share such a detailed and honest review—we really appreciate it.
We’re pleased to hear you found the C333 trousers and Phantom jacket good value, and that the SWAT shirts have performed well for you too.
It’s also great to know Gareth was able to assist, even though we understand the timing made a return difficult in this case.
We’re sorry again about the defective pocket—that’s certainly not the standard we aim for.
Regarding waterproofing, you’re absolutely right—over time, garments with a DWR (Durable Water Repellent) finish will benefit from reproofing.
A simple wash with a technical cleaner followed by a reproofing treatment (such as Nikwax or Grangers) will restore performance. We’ll take your feedback on board about making these care instructions clearer.
We also appreciate your candid feedback on DHL. Delivery experiences can vary, and we understand your preference for alternative options like Royal Mail. We’re actively reviewing our shipping choices and your comments are genuinely helpful as we look at improving this area.
On the Phantom jacket, thank you for the constructive note on the outer shell and wrist straps—we’ll pass this directly to our product team as we continue refining our designs.
Overall, we’re really glad you’re happy with the gear, and we hope to have the opportunity to serve you again in the future—with an even better experience next time.
All the best,
Gareth Kendall
Arktis Customer Service
Zipers not friendly
I've bought several of Arktis products for personal use, and in general I like them a lot; however, I often have problems using the main zippers on jackets like the Arktis B404 Phantom; they're slow and delicate to use, which doesn't make sense on jackets designed for harsh conditions.
2026年4月29日
Arktis Endurance Textiles Ltd からの回答
Hi Jose,
Thanks for taking the time to share your feedback—and we’re really glad to hear you’ve generally had a positive experience with our products.
We’re sorry to hear you’ve been having issues with the main zips on garments like the B404 Phantom.
The zips used are waterproof coated, which is intentional as the jacket is designed to be resilient in harsh conditions.
This coating does make the zip slower and a bit stiffer to fasten compared to a standard zip, but it provides a much higher level of protection for the user against the elements.
That said, we completely understand your point—ease of use is just as important as durability in the field.
Your feedback about how the zip performs in practice is really valuable, and we’ll be sure to pass it on to our product team for consideration.
Thanks again for your support and for helping us improve.
Kind Regards,
Gareth Kendall
Arktis Customer Service
Good reliable item
Good reliable item, (my 4th in 25+ years of daily winter wear)!
Good communication and service!
2026年4月29日
Arktis Endurance Textiles Ltd からの回答
Hello Martin Taylor
Thank you for your kind feedback and we hope to see you again in the future.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
I did not check my size…
I did not check my size and the jacket I ordered was too big. I returned my order and am about to receive a refund. A quick and easy process. I am looking forward to ordering when my size is available. Thank you.
2026年4月28日
Arktis Endurance Textiles Ltd からの回答
Hello,
Thank you for the feedback and we are glad the process for returning and getting a refund was easy for you. We aim not to put any barriers in the way of customers when making these requests.
We look forward to seei.ng you again in the future.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Shipping was incredibly fast and my…
Shipping was incredibly fast and my Greek lizard cap was received as described. I couldn’t be happier.
2026年4月24日
Arktis Endurance Textiles Ltd からの回答
Hello Daniel,
Thank you for taking the time to write a review - it is appreciated.
We are glad to hear that the shipping was fast to you and that the item you are happy with :D
Hope to see you again in the future!
Regards,
Gareth Kendall
Arktis Customer Service
DPM is the correct camo
Always good gear , and just what I wanted , loving the size of the stowaway shirt and loving the DPM camo, packs away small size , and when on the body plenty of room to move ,
2026年4月24日
Arktis Endurance Textiles Ltd からの回答
Hello John,
Thank you for the review and thank you for the great feedback on the item that you have.
We look forward to seeing you again in the future.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Phantom and Hoody 5 STAR QUALITY
Bought a Hoody.qulity and fit Spot on.
I like To mix my Street gear up with Quality mil spec Gear .and had my eye on one of your Elite Jackets.just Got A Phantom in Black. Love the green but I got the Black with some Arkside of the Moon Patches. Great touch BTW..GONNA GET A GREEN CONTACT JACKET NEXT. LOVE MY NEW PHANTOM JACKET.priey but should LAST ME AGES .5 STARS GUYS.👍🏴
2026年3月30日
Top qualité et envoi très rapide
Top qualité et envoi très rapide. Echanges avec le client très professionnel :)
2026年3月30日
Very fast and efficient service.
2026年3月30日
Arktis Endurance Textiles Ltd からの回答
Hello,
Thank you for the kind review! :D
We are glad the service for you is great and we aim to continue that for you in the future.
Regards,
Gareth Kendall
Arktis Customer Service.
You sell high quality products at not…
You sell high quality products at not too high prices and collaborating with you is very pleasant.
2026年3月26日
Arktis Endurance Textiles Ltd からの回答
Hello,
Thank you for the review and for your kind words!
Hopefully we will see you again in the future.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Arktis Endurance Textiles Ltd からの回答
Hello,
Thank you for the kind review and we are glad the time of delivery was fast for you.
We wlook forward to seeing you again in the future.
Regards,
Gareth Kendall
Arktis Customer Service.
Great designed features are impressive.
I received my package very quickly..
The 3 items I selected are excellent, all well made with great design features, roomy for free movement and layering when cold. They have lots of good size pockets for items too. Can highly recommend to others.
2026年3月25日
Arktis Endurance Textiles Ltd からの回答
Hello Philip,
Thank you for taking the time to leave a review, always appreciated :).
We are glad to love the items and the design features, we always strieve to offer the best possible designs for our customers.
Look forward to seeing you again in the future.
Regards,
Gareth Kendall
Arktis Customer Service.
Excellent product and customer services.
2026年2月24日
Arktis Endurance Textiles Ltd からの回答
Hi Samuel,
Thank you so much for the fantastic review! We're really glad to hear that you’re pleased with both the product and the service you received.
Your feedback truly means a lot to us.
If you ever need anything else or have any questions in the future, we're always here to help.
Best regards,
Gareth Kendall
Arktis Customer Service
Great quality and speed
2026年2月23日
Arktis Endurance Textiles Ltd からの回答
Hello,
Thank you so much for your review!
We're really glad to hear you were impressed with the quality and speed of your order.
We put a lot of effort into making sure everything arrives quickly and meets the high standards our customers expect.
If you ever need anything else or have any questions, we’re always here to help.
Thanks again for choosing Arktis!
Best Regards,
Gareth Kendall
Arktis Customer Service
Excellent service very speedy delivery
2026年2月23日
Arktis Endurance Textiles Ltd からの回答
Hello John,
Thank you for taking the time to reach out and leave a review, it is appreciated.
We are glad to hear that you had excellent service and the delivery was speedy, we hope to see you again in the future.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Bra grejer och snabb leverans.
2025年7月28日
Arktis Endurance Textiles Ltd からの回答
Hej,
Tack för din feedback, vi uppskattar verkligen dina kommentarer och vi ser fram emot att träffa dig igen i framtiden.
Med vänliga hälsningar,
Gareth Kendall
Arktis kundtjänst
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