Amazing service as per usual. Have used many Arktis items over the years and the kit is fantastic. Great quality and really hard wearing. Will continue to use them for many years to come!
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
5 Star customer service, had an issue with my order getting “lost” in the post. The team at Arktis responded to my email incredibly quickly and got the problem resolved immediately, they even went abo... もっと見る
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Quality products best sf Boonie hat I have owned. Light weight yet the brim I was still able to shape. Cool in the 30 degree c weather. This is for the flecktarn and french desert noir models. Took 2... もっと見る
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Felt somewhat cheaply made considering the price, the areas the description said had stretch didn't really have any stretch. The pants feel overly loose in some areas and extremely tight in others; bu... もっと見る
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企業情報
当該企業による記述
In 1985, an ex-Royal Marine started a company to create an alternative to British standard-issue military gear. Something that would be far superior, comfortable, durable and functional. Today, Arktis manufacture all types of specialist clothing & equipment for military units, police forces, emergency services, and outdoor enthusiasts all over the world. As much as Arktis has changed and grown, we are still committed to the same Quality of Endurance established back in the '80s.
連絡先
3 Peek House, Venny Bridge Industrial Estate, EX4 8JN, Exeter, 英国
- websales@arktis.co.uk
- arktis.co.uk
4.7
優良
177件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Serieux et professionel!
Des produits de qualités et des envois rapide protegés!!!
J achete toujours en pleine confiance
2025年7月28日
Arktis Endurance Textiles Ltd からの回答
Bonjour,
Merci pour votre commentaire positif. Nous sommes ravis que l'article vous ait donné entière satisfaction et que le service vous ait pleinement satisfait ! :D
Au plaisir de vous revoir bientôt.
Cordialement,
Gareth Kendall
Service client Arktis
Arktis Endurance Textiles Ltd からの回答
Hello,
Thank you for your kind review of the item that you purchased, as Arktis we do indeed strive for great quality products for our customer base.
We look forward to seeing you again.
Kind Regards,
Gareth Kendall
Arktis Customer Service.
Contact Combat Trousers - MultiCam
The trousers I purchased are absolutely excellent. They’re a bit on the pricey side, but the quality more than justifies the cost. Delivery was impressively fast as well.
2026年1月30日
Arktis Endurance Textiles Ltd からの回答
Hello Jordan,
Thank you for taking the time to leave a review it is much appreciated! :D
We are glad that the quality is great for you, and we appreciate the comments on the price, we always have the price vs quality thought process in our planning when making items. We want to offer premium quality for the best price we can!
Kind Regards,
Gareth Kendall
Arktis Customer Service
Arktis Endurance Textiles Ltd からの回答
Hello Jason,
Thank you for your review and taking the time to leave one!
We are pleased that the service we provided was great for you and the shipping as well.
We strive to offer the best service we can to all our customers.
Any issues then please do not hesitate to contact us.
Kind Regards,
Gareth Kendall
Arktis Customer Service
Arktis Endurance Textiles Ltd からの回答
Hi James,
Thank you for the kind review and we are happy you got the item quickly and you had great service.
We look forward to seeing you again!
Regards,
Gareth Kendall
Arktis Customer Service
Jacket fits perfectly and is of…
Jacket fits perfectly and is of excellent construction, both flexible and durable. Product also arrived very quickly, tariffs are stupid and annoying but also not the fault of Arktis in any way. Highly recommended
2026年2月2日
Arktis Endurance Textiles Ltd からの回答
Hello Brendan,
Thank you for your kind review, we are glad that you love the items that have been sent to you.
We aim to provide the best quality for our customer's.
Thank you for your comments, and we understand regarding the tariffs can be frustrating, we try our best to mitigate the change in regulations , but thank you for your understanding.
Kind Regards,
Gareth Kendall
Arktis Customer Service
Ordered 2x jackets from arktis very…
Ordered 2x jackets from arktis very quick service really pleased with the jackets themselves website very good thank you to staff for processing my order quickly
2026年1月30日
Arktis Endurance Textiles Ltd からの回答
Hello Richard,
Thank you for taking the time to respond to a review, it is much appreciated!
We see you order two of our items and they are popular products, so we are happy that the items arrived to you in good time.
Look forward to seeing you again in the future.
Regards,
Gareth Kendall
Arktis customer Service
The choice and quality of this brand is…
The choice and quality of this brand is nice for me
2026年1月30日
Arktis Endurance Textiles Ltd からの回答
Hello,
Thank you for the kind review and we are happy that the brand and quality for you matches what you need.
We hope to see you again in the future.
Regards,
Gareth Kendall
Arktis Customer Service.
Very good quality material.
Very good quality material.
Built to endure the field.
Pretty fast delivery in Switzerland.
I recommand the brand and I will test other items.
2026年1月30日
Arktis Endurance Textiles Ltd からの回答
Hello ,
Thank you for taking the time to leave a review, it is always appreciated!
We are glad to hear that the material and the overall quality of the item has meet the standard for you.
We aim to deliver as quickly as we can and happy it was received to you in good time.
Hope to see you again in the future.
Regards,
Gareth Kendall
Arktis Customer Service
Terrible customer service
The gear is great!
I live in the US, so when I placed my order, I checked to see if there would be any extra cost. The website mentions the extra shipping cost, a duty cost, and VAT charges under the shipping tab. At the time of my order, it displayed a shipping delay and an order before date for the holiday season. I ordered in January. No estimate of the true cost when the item gets to the states.
Gets to the US. I get an email requesting another $135!! I only ordered $350 worth of gear!
Emailed customer service a little back and forth for 2 days and they didn't want to do anything about it. He mentioned that the US removed the under $800 tariff exemption back in September 2025. Like this is something I should know but they didn't have it displayed anywhere on their website! I asked for a refund and nothing. No response for 5 days.
Feeling like I had no choice and would be out even more money because they only hold an item for 5 days before it gets returned. I had to pay the $135.
Get an email 2 days later saying they saw I paid it and that he was on vacation. Just stupid!
Honestly, I think it's ridiculous they don't have and inport estimate at the time of checkout. Just saying its verible is terrible and not keeping the customer in mind.
I noticed at the time of me writing this they removed the holiday-prompted warning and replaced it with a the customer is responsible for all tariffs warning. A little late guys
2026年1月28日
Arktis Endurance Textiles Ltd からの回答
Hello,
Thank you for your review. We are sorry to hear that your experience did not meet expectations.
Our records show that you first contacted us on 29.01.2026, at which point an investigation was initiated.
The delay in subsequent communication occurred because the assigned representative was unexpectedly absent due to illness.
Upon their return, they were working through a backlog of correspondence.
We sincerely apologise for the delay and the inconvenience this caused.
Regarding the import duties applied to your order, it is important to note that the U.S. Federal Government has withdrawn the long‑standing de minimis exemption.
As of 29 August 2025, all imported goods entering the United States—regardless of their value—are now subject to applicable duties, taxes, and fees.
This change follows an Executive Order suspending duty‑free treatment for shipments valued at $800 or less, which had previously been permitted under the exemption.
Prior to this policy change, items valued below $800 could enter the U.S. without incurring import charges.
That is no longer the case, and all shipments, including low‑value parcels, must now clear customs under standard duty assessment procedures.
In your specific situation, the notification explaining the potential for import fees did not appear at checkout due to the use of a third‑party payment method.
We acknowledge that this contributed to the lack of clarity, and we are already seeking platform updates to ensure that duty‑related information is displayed consistently, regardless of the payment method selected.
We appreciate your feedback and are committed to improving transparency and communication for all customers moving forward.
Regards,
Gareth Kendall
Arktis Customer Service
Great gear but expensive with trump tariffs
Let me just say (and I probably can't do it again due to wife, eek), twice now I have paid the import fees for this quality gear. To the tune of +$125 each time, for the B310 smock and pant that are rain proof. You cant beat the Comb Arid pattern or the quality and fit of Arktis gear.
2026年1月29日
Arktis Endurance Textiles Ltd からの回答
Hello John,
Thank you for the review and we hear you!
As of the the 1st September 2025, the US Federal Government removed the $800 Exemption from imports abroad where you would pay no duties on it.
It can be frustrating and we do understand this, however Arktis UK has not say on what t he Federal Government chooses to enact.
However, we do have a solution for this one. Recently in the last couple of weeks ARKTIS USA has relaunched with a limited range, and we have a distribution point in the US now.
So for any future purchases on the USA site it will not incur import fees. Also as of Early March 2026 we will have more items on the webstore matching our UK site for variety.
https://arktisusa.com/
We look forward to seeing you again in the future.
Regards,
Gareth Kendall
Arktis Customer Service.
Arktis Endurance Textiles Ltd からの回答
Hello Rod,
Thank you for the kind review and we hope you are well!
It is great to hear that your service and experience with us was great, we always aim to offer that service with all our customers.
Hope to see you again in the future.
Regards,
Gareth Kendall
Arktis Customer Service.
Your smocks are amazing
Your smocks are amazing.
I ordered from the U.S. and having to pay DHL import fees was pretty annoying. I wonder if there’s a better way to deal with that issue?
2026年1月28日
Arktis Endurance Textiles Ltd からの回答
Hello Oliver,
Thank you for the review, and we hear you!
With the the $800 exemption for import fees removed by the US Federal Government as of September 2025, import fees were included regardless of the value either over that or under that.
Recently in the last couple of weeks Arktis USA website was relaunched with some of our items. We now currently have a distribution option from America, meaning you will no longer have to pay import taxes if you order from within the USA.
By the start of March 2026 we will have more of the items you see on the UK store within the US, so for future purchases, you can use that site.
Kind Regards,
Gareth Kendall
Arktis Customer Service
Best
Best online shop for military, tactical clothing. Very easy to find, to order items. Good description of items. Very good quality items.
2026年1月28日
Arktis Endurance Textiles Ltd からの回答
Hello,
Thank you for taking the time to leave a kind review! :D
We always aim to give the best possible service all around for our customers. Thank you for telling us that your experience was a good one.
Hope to see you again in the future.
Regards,
Gareth Kendall
Arktis Customer Service
I've purchased many items from this…
I've purchased many items from this Company .
Exceptional Customer Service and items.
Purchase in confidence!
2026年1月26日
Arktis Endurance Textiles Ltd からの回答
Hello Simon,
Thank you so much for your continued support and for taking the time to leave such a positive review!
We're thrilled to hear you've had great experiences with both our products and our customer service.
Your confidence in us means a lot, and we look forward to supporting you again in the future!
Regards,
Gareth Kendall
Arktis Customer Service
Arktis Endurance Textiles Ltd からの回答
Hello Branislav,
Thank you for your feedback!
We’re delighted to hear that you’re always satisfied with the quality of our materials and that our quick delivery and communication meet your expectations.
Your support means a lot to us, and we look forward to serving you again soon!
Regards,
Gareth Kendall
Arktis Customer Service
I would definitely like to visit again
I bought the A192 from Japan. It's a great wind shell. Delivery was fast and I have no complaints about the service.
2025年12月29日
Arktis Endurance Textiles Ltd からの回答
Hello,
Thank you for your feedback!
We’re delighted to hear that you enjoyed your visit and that the A192 wind shell met your expectations. It’s great to know the delivery was fast and the service was satisfactory.
We truly appreciate your support and look forward to welcoming you again soon!
Regards,
Gareth Kendall
Arktis Customer service
Alles bestens
Sehr schneller Versand trotz Jahreswechsel.
Unkomplizierter Kontakt.
Jacke ist sehr gute Qualität und wie beschrieben.
Habe bereits seit 20 Jahren denselben Smock. Dieser leistet auf der Jagd immer noch gute Dienste. Tarnmuster der Jacke gefiel mir. Deswegen wurde diese gekauft. Bin von der Funktion und
Qualität überzeugt.
2025年12月29日
Arktis Endurance Textiles Ltd からの回答
Hello Emanuel
Vielen Dank für Ihr Feedback!
Wir freuen uns sehr, dass Ihre Bestellung trotz der Neujahrsfeiertage schnell angekommen ist und die Kommunikation reibungslos verlief.
Es ist großartig zu hören, dass die Jacke Ihren Erwartungen in Bezug auf Qualität und Beschreibung entspricht.
Vielen Dank auch für den Hinweis zu Ihrem Smock, den Sie seit 20 Jahren nutzen – das ist ein echtes Zeichen für Langlebigkeit!
Schön, dass Ihnen das Tarnmuster und die Funktionalität erneut gefallen haben.
Vielen Dank, dass Sie sich für uns entschieden haben. Wir freuen uns darauf, Sie auch in Zukunft wieder beliefern zu dürfen!
Regards,
Gareth Kendall
Arktis Customer Service
Arktis Endurance Textiles Ltd からの回答
Hallo,
vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben.
Wir freuen uns, dass Ihnen der Artikel gefällt und der Versand nach Deutschland reibungslos verlaufen ist.
Alles Gute und bis zum nächsten Mal!
Herzliche Grüße,
Gareth Kendall, Arktis Kundenservice
Excellent
Product exactly as described. Easy to use website and incredibly fast dispatch and delivery.
2025年12月29日
Arktis Endurance Textiles Ltd からの回答
Hello Tom,
Thank you for taking the time to write a review and we are glad that you like the item, and the ease of use for you as well.
Thank you for the feedback, for the delivery it is good to hear.
Kind Regards,
Gareth Kendall
Arktis customer Service.
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