The promotional email about 50% off on Good Luck, Have Fun, Don't Die lacks detail about how to redeem, not to mention it did not work. Although I was told that it should work via the Fever app, it st... もっと見る
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This is the second time my ATOM gift card did not work at my local movie theater. They do take ATOM there, but for whatever reason, the gift card number....never been used(!) was invalid and I misse... もっと見る
企業が回答しました
Although for me - an old school/non tech person - the app/email part has been a little hard to navigate (which is what caused my issue to begin with); the ‘people’ at Atom have been extremely helpful... もっと見る
企業が回答しました
I am very pleased with the fast response time and with the resolution for my concern. Customer service was very fast and supportive!
企業情報
さまざまな外部ソースから提供された情報
Atom Tickets is movie-going for the 21st century. Find the perfect movie & showtimes, buy your tickets, select seats, & order concessions all online, today!
連絡先
Colorado Avenue 2700, 90404, Santa Monica, 米国
- atomtickets.com
3.8
ほぼ満足
93件のレビュー
ネガティブなレビューの 90％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Was just venturing
Was able to resolve my dilemma in a very short amount of time! And finding a. movie and location was easy reserving was easy and you can even reserve your seats just be mindful of what you are doing and agreeing to. alls well ends well!
2025年8月19日
自発的なレビュー
Atom Tickets からの回答
Hello there,
We're glad you were able to solve your dilemma! Thank you for choosing Atom Tickets, see you at the movies!
Response was quick
Response was quick, friendly, unique and able to solve my problem.
2025年8月25日
自発的なレビュー
Atom Tickets からの回答
Hello Angelic,
Thank you so much for updating your rating. I'm the person who responded to you and I'm really glad I was able to help with your issue (see? we did turn the honmoon golden!). I hope you give Atom another chance and, if you have a problem with anything, reach out to us. We have many more solutions than the automatic responses from the app. Best wishes!
Great service and wonderful customer…
Great service and wonderful customer support. I truly enjoy the Atom Tickets service.
2025年8月23日
自発的なレビュー
Atom Tickets からの回答
Hello Glenn,
Thank you for your review! We're so glad to hear you are enjoying Atom. We hope to see you at the movies soon!
Customer support was very helpful in…
Customer support was very helpful in reactivating my account
2025年8月21日
自発的なレビュー
Atom Tickets からの回答
Hello Linda,
Thank you for your review! We're so glad to hear you are enjoying Atom. We hope to see you at the movies soon!
Agent wasn't helpful for second…
Agent wasn't helpful for second question I had. Which is why im I receiving an error message when I order food on the app. Been getting the same error message since yesterday.
2025年8月21日
自発的なレビュー
Atom Tickets からの回答
Hello Issamar,
I'm sorry to hear you're experiencing difficulties using our app.
We would be happy to assist you with this; please reach out to us at customer.satisfaction@atomtickets.com with 16239243 in the subject line and we can investigate further.
Thank you!
Great Service
From the prompt response I received, to the explanation of what they did to correct the issue. When I logged back in, everything was perfect.
2025年8月19日
自発的なレビュー
Atom Tickets からの回答
Hello Rad,
Thank you for your review! We're so glad to hear you are enjoying Atom. We hope to see you at the movies soon!
Problem wasn’t resolved .
2025年8月18日
自発的なレビュー
Atom Tickets からの回答
Hello Zareth,
Thank you for your review!
It looks like our Support Team was able to assist you in ticket #16204524. If you need further assistance, please feel free to respond to your ticket again, and we would be happy to assist further. Otherwise, we look forward to hearing about your next experience via an updated review!
Thank you,
Live rep chat on a Saturday evening!
I had a question about senior pricing and was able to connect to a live representative in the app on a Saturday evening at 6:15 p.m.! And, the representative answered my question quickly.
2025年8月16日
自発的なレビュー
Atom Tickets からの回答
Hello David,
Thank you for your review! We're so glad to hear you are enjoying Atom. We hope to see you at the movies soon!
Atom Tickets からの回答
Hello, Barbara,
Thank you for your review! We're so glad to hear you are enjoying Atom and we'll pass your feedback to Antonio. We hope to see you at the movies soon!
Atom Tickets からの回答
Hello Adi,
Thank you for your review! We're so glad to hear you are enjoying Atom, we'll let Elisa know. We hope to see you at the movies soon!
Good service
2025年7月31日
自発的なレビュー
Atom Tickets からの回答
Hello Datla,
Thank you for your review! We're so glad to hear you are enjoying Atom. We hope to see you at the movies soon!
Atom Tickets からの回答
Hello Bobby,
Thank you for your review! We're so glad to hear you are enjoying Atom. We hope to see you at the movies soon!
Overall Review...
The Pricing. The T-Mobile Tuesday $5 Discounts. The Atom Customer Service being helpful repeatedly. The type, range, and genre of films to select from to watch from the Atom App! I can go on and on and on...Thank You for all You All do!! ❤️❤️
2025年7月19日
自発的なレビュー
Atom Tickets からの回答
Hello Sandeep,
Thank you for your review! We're so glad to hear you are enjoying Atom. We hope to see you at the movies soon!
Atom Tickets からの回答
Hello Dez,
Thank you for your review! We're so glad to hear you are enjoying Atom, we'll share your comment with our customer service department. We hope to see you at the movies soon!
Extremely satisfied
I am very pleased with Atom customer service. It definitely exceeded my expectations. Thanks for prompt resolution.
2025年7月3日
自発的なレビュー
Atom Tickets からの回答
Hello Gunel,
Thank you so much for your kind words! We're thrilled to hear our team exceeded your expectations and was able to support you quickly and effectively.
Hope to see you at the movies again soon!
Great customer service and follow through
Although for me - an old school/non tech person - the app/email part has been a little hard to navigate (which is what caused my issue to begin with); the ‘people’ at Atom have been extremely helpful and quick with their response. They’ve definitely made me feel that my issue, no matter how small, is important. They seem to value good customer relations - which is a great, yet very rare, quality. Thank you.
2025年6月28日
自発的なレビュー
Atom Tickets からの回答
Hello Eric,
Thank you so much for your kind words! We're really glad our team could make things easier for you and that you felt supported every step of the way. We truly value users like you, and it means a lot to hear that the human side of our service stood out.
Thank you for using Atom!
I got an email telling :Our team…
I got an email telling :Our team recently completed your request - 15724157" without completing the request. Which is misleading. I had follow up again for refund to be intiated.
2025年7月1日
自発的なレビュー
Atom Tickets からの回答
Hello Puneeth,
Thank you for your feedback, and we're truly sorry for any confusion caused during your support experience.
We’ve checked your case and can confirm that your request has been approved and processed by our team.
If you feel your experience has improved, we’d truly appreciate it if you’d consider updating your Trustpilot rating. Your feedback helps us continue to improve and support our users better.
Thank you for using Atom!
Atom Tickets からの回答
Hello Tommy,
We’re so happy to hear that! Everyone makes mistakes—what matters is finding fast and friendly solutions, and we’re glad we could help with yours. Thanks a ton for the great review!
Thank you for using Atom!
Atom Tickets からの回答
Hello Linda,
Thanks so much for taking the time to leave us a review. We’re really glad to hear your issue was resolved promptly—that’s always our goal. If there’s ever anything else we can help with, you know where to find us!
Thank you for using Atom!
DO NOT USE THIS APP
DO NOT USE THIS APP — Failed Promo, Broken Checkout, No Real Help
I was supposed to get free movie tickets through a promo that was clearly meant to promote Atom’s app. Well, it definitely promoted something — how broken, unreliable, and frustrating this app truly is.
The promo code worked, but the app refused to process payment no matter what I did. I tried multiple cards, devices, browsers, even different accounts. Still failed. Then, the system blocked my account for “safety reasons” in the middle of all of it — making it impossible to resolve before the movie started.
I had to pay out of pocket for tickets that were promised to be free. The support team? Completely unhelpful. Just slow, generic responses and no urgency whatsoever, even when I explained the movie was starting within the hour.
This wasn’t just an app glitch — it was a total failure in customer service, functionality, and reliability. And the worst part? This whole mess was supposed to make me like and recommend this app. What a joke.
If you’re thinking of trying Atom because of a promo: DON’T. You’ll end up paying full price anyway — with way more stress. Use Fandango, go directly through the theater, literally anything else is better than Atom.
2025年6月25日
自発的なレビュー
Atom Tickets からの回答
Hello Mariane,
We're truly sorry to hear about your experience and that you encountered so many difficulties using our app — especially during a promotional offer. That’s definitely not the experience we aim to deliver.
It looks like our Support Team was able to assist you in ticket #15670177! If you need any further help, please don’t hesitate to respond to that thread — we’d be happy to continue assisting.
User experience is extremely important to us, and your feedback is being shared with our team to help us improve.
Thank you for taking the time to share your experience.
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