The promotional email about 50% off on Good Luck, Have Fun, Don't Die lacks detail about how to redeem, not to mention it did not work. Although I was told that it should work via the Fever app, it st... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
This is the second time my ATOM gift card did not work at my local movie theater. They do take ATOM there, but for whatever reason, the gift card number....never been used(!) was invalid and I misse... もっと見る
企業が回答しました
Although for me - an old school/non tech person - the app/email part has been a little hard to navigate (which is what caused my issue to begin with); the ‘people’ at Atom have been extremely helpful... もっと見る
企業が回答しました
I am very pleased with the fast response time and with the resolution for my concern. Customer service was very fast and supportive!
企業情報
さまざまな外部ソースから提供された情報
Atom Tickets is movie-going for the 21st century. Find the perfect movie & showtimes, buy your tickets, select seats, & order concessions all online, today!
連絡先
Colorado Avenue 2700, 90404, Santa Monica, 米国
- atomtickets.com
3.8
ほぼ満足
93件のレビュー
ネガティブなレビューの 90％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
The chat service was very good.
2026年2月13日
自発的なレビュー
Atom Tickets からの回答
Hello Daniel,
We're really glad to hear that, we'll pass your compliment to our agents :)
See you at the movies!
Atom Tickets からの回答
Hello Michael,
I'm sorry to hear you're experiencing difficulties using our app.
We would be happy to assist you with this; please reach out to us at customer.satisfaction@atomtickets.com with 18942807 in the subject line and we can investigate further.
Thank you!
Atom Tickets からの回答
Hello Angela,
We aim to solve our guests issues as soon as possible, we're glad we could help!
See you at the movies!
AWFUL Customer Service
AWFUL Customer Service! They don't even understand the issue they just give some canned responses that doesn't apply to my situation. I will never be using them again!
2026年2月3日
自発的なレビュー
Atom Tickets からの回答
Hello Jaxon,
I'm sorry to hear about your experience with our Customer Service team.
We would be happy to assist you with your request; please reach out to us at customer.satisfaction@atomtickets.com with 18876256 in the subject line and we can investigate further.
Thank you!
Did the right thing
I had a problem with the app, which wasnt their fault - the theater's system was down. Because of that I couldn't redeem a voucher before it expired. They gave me a new voucher and extended the expiration. Response was reasonably fast.
2026年1月26日
自発的なレビュー
Atom Tickets からの回答
Hi there,
We always try our best to help, I'm glad we could find a solution for you :D
See you at the movies!
Good service
When I was checking on why my account was deactivated the service was very helpful.
2026年1月20日
自発的なレビュー
Atom Tickets からの回答
Hello Bryan,
We're glad we could be of help :)
See you at the movies!
They are very accommodating and a very…
They are very accommodating and a very convenient way to purchase tickets and concessions before actually setting foot in the theatre.
2026年1月8日
自発的なレビュー
Atom Tickets からの回答
Hi there!
We're really glad you're enjoying our service, see you soon at the movies!
Prompt response
All of my questions were answered and they got back to me in a timely manner.
2025年12月30日
自発的なレビュー
Atom Tickets からの回答
Hi there!
We're really glad you're enjoying our service, see you soon at the movies!
Didn’t enjoy the show with Atom
Didn’t enjoy the show “Avatar: Fite and Ash”, I rarely watch movie but always book my tickets from atom app but this time I didn’t enjoy my show as the tickets were costly and the cleanliness was not worth it as per the charges I paid. My seat and floor were soaked with soda and sticky. I tired to cancel my ticket but couldn’t do it so I had to leave the theatre without watching the movie. Need assistance with my issue as it’s taking too much time.
2025年12月20日
自発的なレビュー
Atom Tickets からの回答
Hello Darshan,
I'm sorry to hear you're experiencing difficulties using our app.
We would be happy to assist you with this; please reach out to us at customer.satisfaction@atomtickets.com with 18184277 in the subject line and we can investigate further.
Thank you!
Atom responding quickly to my request
Atom responding quickly to my request. Explained how to use Atom cash. Very help and kind. I would use again. I would highly recommend Atom.
2025年12月18日
自発的なレビュー
Atom Tickets からの回答
Thank you for sharing your positive experience with Atom tickets. We're glad we could help. See you at the movies!
Atom Tickets からの回答
Hello Tuti,
We're very glad we could be of help :D
See you at the movies!
Y'all stand by your words.thanks
2025年12月18日
自発的なレビュー
Atom Tickets からの回答
Hello Timothy,
We try our best to be truthful and help as much as we can, thank you for your kind words!
See you at the movies!
Atom Tickets からの回答
Hi there!
Thank you so much, our guests' satisfaction always helps us work better, we'll pass this message on to Saul!
See you at the movies :)
Fast and understanding response and…
Fast and understanding response and amazing result. Thank you!!!
2025年12月17日
自発的なレビュー
Atom Tickets からの回答
Hello Jammy,
Thank you for your kind words, we're very happy we could help!
See you at the movies!
Solved my problem with not being able…
Solved my problem with not being able to order very quickly.
2025年12月17日
自発的なレビュー
Atom Tickets からの回答
Hi Andrew,
We're glad we could help you quickly, we aim to please :D
See you at the movies!
They were great when I had car accident…
They were great when I had car accident and needed help with a refund.
2025年12月12日
自発的なレビュー
Atom Tickets からの回答
Hi Abbey,
We're glad we could help and hope the accident wasn't bad and you get better soon!
Kind regards,
Atom is misleading and not to be trusted
While using the IMDB app selected Regal Theaters and saw tickets for Hamnet movie for Dec 8, 2024. Then 3 days later received an email informing me they are refunding me for these tickets. I had never heard of them before and still have no sense of why a link was imbedded in IMDB. However, this seems odd and misleading to sell and then cancel a movie ticket. Something does not seem right with this and therefore this review. I no longer trust both companies as I went to Regal to purchase tickets and was delighted with no extra fees like Atom charged me ($4.38). Thankfully I did receive a full refund from Atom but will never use them since I can’t trust anything they say they do. Same with IMDB - not a valid reason to even cohost Atom if they were involved with this cancellation.
2025年12月8日
自発的なレビュー
Atom Tickets からの回答
Hi Randy! We’re really sorry about the trouble with your order, we know that’s not the kind of experience you expect. Please reach out to us at support@atomtickets.com and include the reference: 17881349 so we can check what happened and help you directly. Thanks for sharing your feedback, and again, sorry for the inconvenience!
The representative and the customer…
The representative and the customer service team were very helpful and understanding, even thought I was past the grace period they were able to help, quickly and always keeping in touch with clear explications
2025年12月5日
自発的なレビュー
Atom Tickets からの回答
Hi Guillermo,
I'm glad to hear we were able to help you! I'll pass your compliments to the team.
See you at the movies!
Atom Tickets からの回答
Hello Christopher,
I'm sorry to hear your kid is sick, I hope they get better soon.
We would be happy to assist you with this; please reach out to us at customer.satisfaction@atomtickets.com with 17822408 in the subject line and we can investigate further.
Thank you!
Atom Tickets からの回答
Hi Alexander, we're really sorry to hear about your experience and we completely understand your frustration. We'd love the chance to help make things right. Please contact us at support@atomtickets.com and mention request number 17809129 so we can assist you personally. Thank you for giving us the opportunity to improve.
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