The promotional email about 50% off on Good Luck, Have Fun, Don't Die lacks detail about how to redeem, not to mention it did not work. Although I was told that it should work via the Fever app, it st... もっと見る
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This is the second time my ATOM gift card did not work at my local movie theater. They do take ATOM there, but for whatever reason, the gift card number....never been used(!) was invalid and I misse... もっと見る
企業が回答しました
Although for me - an old school/non tech person - the app/email part has been a little hard to navigate (which is what caused my issue to begin with); the ‘people’ at Atom have been extremely helpful... もっと見る
企業が回答しました
I am very pleased with the fast response time and with the resolution for my concern. Customer service was very fast and supportive!
企業情報
さまざまな外部ソースから提供された情報
Atom Tickets is movie-going for the 21st century. Find the perfect movie & showtimes, buy your tickets, select seats, & order concessions all online, today!
連絡先
Colorado Avenue 2700, 90404, Santa Monica, 米国
- atomtickets.com
3.8
ほぼ満足
93件のレビュー
ネガティブなレビューの 90％に回答しています
通常48時間以内に回答
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First time buying tickets online
First time buying tickets online. I bought tickets for the wrong movie theater. I was unaware of this until Showtime. I tried to get in touch with customer service, but there was no phone number. There was no real person on the chat either until I typed customer service representative. When I finally figured out, I explained the situation expecting understanding and a refund. Instead, I received an email that said we cannot refund your movie. That’s it. Lame. Very poor customer service.
2025年12月2日
自発的なレビュー
Atom Tickets からの回答
Hi Brad, we're very sorry to hear about your experience and completely understand how disappointing this must have been. We really appreciate you sharing the details with us. We'd love the opportunity to assist you personally. Please reach out to us at support@atomtickets.com and include request number 17763340 so we can help you directly. Thank you for giving us the chance to make things right.
Sol B
Sol B, was great with helping resolve my issue, he took the time to confirm i did purchase the right ticket, and if I didn't he was here to help.
2025年11月27日
自発的なレビュー
Atom Tickets からの回答
Hello Butch,
Thank you so much for your kind words, we will pass your compliments to Sol!
See you at the movies :)
Atom Tickets からの回答
Hi there!
We're really glad you're enjoying our service, see you soon at the movies!
Completely unprofessional
Completely unprofessional. They say they have an offer - and then when you go to implement, the tickets and buy them, they are nowhere to be found,. I contacted customer service through "chat" and then email. No help was provided. Stay away and don't waste your time. It's another "come on".
2025年11月12日
自発的なレビュー
Atom Tickets からの回答
Hi Kimberly,
We’re really sorry to hear about your experience and understand how frustrating this must have been. Our intention is always to provide clear information about offers and make the purchase process as smooth as possible.
We’d love the chance to look into what happened with your tickets and see how we can help. Please reach out to us directly at support@atomtickets.com and mention 17488083 so we can assist you personally.
Thank you for your feedback, it helps us improve.
No one is helping me.
2025年11月14日
自発的なレビュー
Atom Tickets からの回答
Hi Lauryn,
We’re very sorry to hear about your experience. To help us assist you properly, please contact us at support@atomtickets.com and mention 17458206. We’ll make sure to look into your issue as quickly as possible.
Thank you for your feedback.
Customer service is very informative.
2025年11月13日
自発的なレビュー
Atom Tickets からの回答
Hi there!
We're really glad we could help you!
These agents were so kind
These agents were so kind I know they have a policy about missed movies and I really didn't think anything was going to be able to be done but I had a medical emergency and was unable to go to my movie and as a one-time courtesy they helped me and I really appreciate that
2025年11月10日
自発的なレビュー
Atom Tickets からの回答
Hello Ashley,
We know sometimes there are emergencies outside our guests' control and try to be as understanding and helpful as possible. We really hope you get better soon!
See you at the movies!
Atom Tickets からの回答
Dear guest,
We're glad we could help you efficiently! :)
See you at the movies!
Resolution
While I understand I mixed up the day for the showtime of the movie I selected, I feel there could have been another resolution other than to lose the tickets that were purchased.
2025年10月23日
自発的なレビュー
Atom Tickets からの回答
Hello dear guest,
I'm sorry to hear you're experiencing difficulties using our app.
We would be happy to assist you with this; please reach out to us at customer.satisfaction@atomtickets.com with 17131193 in the subject line and we can investigate further.
Thank you!
GREAT CUSTOMER SERVICE
2025年10月22日
自発的なレビュー
Atom Tickets からの回答
Hello dear guest,
We're really glad we've given you great service!
See you at the movies :)
My issue was not resolved
I got called into work today at the Movie. All I wanted to do was change the day me and my family could go see the movie but since it happened after the movie started, they said they couldn’t help and dismissed my issue completely I felt like they were not trying to help at all.
2025年10月19日
自発的なレビュー
Atom Tickets からの回答
Hello Wendell,
I'm sorry to hear you're experiencing difficulties using our app.
We would be happy to assist you with this; please reach out to us at customer.satisfaction@atomtickets.com with 17062854 in the subject line and we can investigate further.
Thank you!
I purchased a movie ticket a few weeks…
I purchased a movie ticket a few weeks ago and everything went extremely well. The atom mobile app and accessing the digital ticket to enter the movie was a breeze! Today, I tried to use my atom credit received from a previous cancelled order and had trouble applying my credit at checkout. After, reaching out to customer service and explaining my situation. My issue was resolved within an hour. Atom representatives provides exceptional customer service and I am happy with my overall experience.
2025年10月17日
自発的なレビュー
Atom Tickets からの回答
Hi Sharleka,
We're glad to hear you've had such great experiences both with the app and our customer service, that's what we aim for :)
See you at the movies!
Representative was very help & quick to…
Representative was very helpful & quick to resolve my issue.
2025年9月20日
自発的なレビュー
Atom Tickets からの回答
Hello Sandra,
We're really glad we could help and hope to see you at the movies soon! Thank you for using Atom Tickets!
Sincerely,
Jose was very attentive
Jose was very attentive, helped me with my issue and seemed very knowledgeable. I wasn’t being transferred here and there. Everything was easy and I was pleased. Atom is one of my favorite movie app😁
2025年9月13日
自発的なレビュー
Atom Tickets からの回答
Hello Jessica,
We'll pass your nice review to Jose, he'll appreciate it! We're glad you're happy with Atom, we hope to see you at the movies soon!
Sincerely,
Glitch in the app but Atom tickets solved my issue
We started off with an issue, a glitch in the app, which was taking my AMC $5 rewards when I didn't want to necessarily use them yet since I already had a promo with T-Mobile. Then after reaching out to customer service multiple times, I was able to come to a conclusion with some great employees who agreed that it was fair to add $5 credits back to my Atom account to use for future purchases. Now I know how the system works and I'll be on the lookout to make sure my transaction goes how I planned. Thank you Atom Tickets for the credits and I hope my issue helps other Atom movie-goers.
2025年9月13日
自発的なレビュー
Atom Tickets からの回答
Hello Tungaa,
Thank you for wanting to give advice to your fellow Atom guests, we love kind and helpful people in our community! And we're glad we were able to solve your issue satisfactorily!
Kind regards,
Customer service responded quickly and…
Customer service responded quickly and was able to assist in a timely manner. I appreciate that.
2025年9月13日
自発的なレビュー
Atom Tickets からの回答
Hello Monique,
Thank you for your kind words, at Atom we're always happy to help!
Kind regards,
It was quick talking with the bot and…
It was quick talking with the bot and being transferred to a human. The person helping me was quick and professional and helped resolve the issue I was experiencing.
2025年9月11日
自発的なレビュー
Atom Tickets からの回答
Hello Rich,
We're glad we could help you and that you appreciate our agents so much. We hope to see you at the movies!
Kind regards,
The gentleman Jose made it easy to get…
The gentleman Jose made it easy to get my problem worked out. He was very caring to the situation and stayed with me on Chat until I was satisfied with the outcome. I really recommend Atom customer service if you have any questions.
2025年9月10日
自発的なレビュー
Atom Tickets からの回答
Hi Cheryl!
Thank you so much for your nice words, we'll let Jose know his help made a difference! We hope you see you at the movies :)
Kind regards,
nobody resolved my issue and that he…
nobody resolved my issue and that he gave me the link for giving the feedback
2025年9月5日
自発的なレビュー
Atom Tickets からの回答
Hello Simranjeet,
Thank you for your feedback. We’re very sorry to hear that your issue wasn’t resolved as expected. This is not the level of support we aim to provide.
If you still need assistance, please don’t hesitate to contact us again and include request ID 16419075 as a reference, our team will be happy to help further. We truly appreciate you taking the time to share your experience and hope to provide you with a better one moving forward.
Kind regards,
Atom Tickets からの回答
Hello dear guest,
Thank you so much for having such a positive opinion of Atom Tickets, we hope to see you at the movies soon!
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