Australian Kids レビュー 

Australian Kids からの回答

2025年12月2日

Hello Cheryl,

Thank you for sharing your feedback. I’m sorry to hear that the product and delivery didn’t meet your expectations. We understand how frustrating that can be, and we’ll review both our pricing and shipping times to improve the experience for our customers.

Thank you for letting us know.

Best regards

Australian Kids からの回答

2025年12月2日

Hello Debbie,

Thank you for your feedback. I’m sorry to hear that the teddy didn’t meet your expectations. We take concerns about quality and safety seriously and will review this product with our team.

Thank you for bringing this to our attention.

Best regards

Australian Kids からの回答

2025年12月2日

Hello Patricia,

Thank you for reaching out and sharing your concerns. I’m very sorry to hear about your experience and that the item you received didn’t match your expectations. That’s not the experience we want for our customers.

Please contact our support team with your order number so they can review this for you and assist further. We appreciate you bringing this to our attention.

Best regards

Australian Kids からの回答

2025年11月30日

Hello Casey,

I’m truly sorry to hear how let down you felt and that the items didn’t meet the quality you expected. That’s never the experience we want for anyone. Your feedback about the colours, condition on arrival, and overall presentation is taken seriously, and I appreciate you taking the time to share it.

Please know we’re here to look into this properly and support you through the next steps. If you can reach out with your order details, we’ll review everything directly and work toward a resolution.

Best regards

Australian Kids からの回答

2025年11月28日

Hey Anne,

I’m really sorry to hear that your order arrived in poor condition and didn’t meet your expectations. Damaged packaging and missing instructions are not acceptable, and I understand your disappointment, especially when the items were meant to be gifts.

Please share your order number with us so we can look into this right away and arrange a suitable solution for you. Thank you for letting us know.

Best regards

Australian Kids からの回答

2025年11月27日

Hello Caroline,

I’m truly sorry to hear about your experience. This is not the level of service we aim to provide, and I understand how frustrating it must be to feel left without answers. Please reach out to us directly with your order details so we can investigate the issue immediately and resolve it for you. We want to make this right and ensure you receive the support you should have received from the start.

Best regards

Australian Kids からの回答

2025年11月27日

Hello Denise,

I’m sorry to hear that you feel disappointed with your experience. This is not the impression we want anyone to have. If you’re open to it, please reach out with your order details so we can look into what went wrong and see how we can make things right for you. Your feedback is important, and we appreciate the chance to address your concerns directly.

Best regards

Australian Kids からの回答

2025年11月27日

Hello Linda,

I’m sorry to hear that your order hasn’t arrived and that you’ve been left feeling let down. We understand how frustrating it is to wait so long without clear updates. If you can share the name and email used at checkout, we’ll look into the order immediately and clarify what has happened. We appreciate you bringing this to our attention and would like the opportunity to help resolve it for you.

Best regards

Australian Kids からの回答

2025年11月27日

Hello Megan,

I’m sorry to hear that the products didn’t meet your expectations. That’s certainly not the experience we want for our customers, and I understand your disappointment with the quality and delivery. If you’re willing, please get in touch with your order details so we can review this for you and work toward a resolution. Your feedback is important, and we appreciate you taking the time to share it.

Best regards

Australian Kids からの回答

2025年11月27日

Hello Cheez,

Thank you for sharing your order number — I’m sorry you’re still waiting on a response, especially after receiving something different from what was advertised. That’s not acceptable, and I understand your frustration. I’ve flagged this so we can review your order AK-AU51417 and address the issue promptly. Please allow us a moment to look into it, and we’ll get back to you with a resolution as soon as possible.

Best regards

Australian Kids からの回答

2025年11月27日

Hello Fiona,

I’m really sorry to hear that you haven’t received an order confirmation and can’t track your purchase. I understand how worrying that feels, especially when the payment has already been processed. Please reach out to us with the name, email, and any payment reference used at checkout so we can locate your order and update you right away. We take concerns like this seriously and want to make sure you receive proper support and clarity on your purchase.

Best regards

Australian Kids からの回答

2025年11月27日

Hello Fiona,

I’m sorry to hear that you feel disappointed with your purchase. This isn’t the experience we want for our customers. If you’re open to it, please get in touch with your order details so we can look into what happened and work toward a resolution. Your feedback is appreciated, and we’d like the chance to make things right.

Best regards

Australian Kids からの回答

2025年11月27日

Hello Joseph,

I’m sorry to hear that you haven’t received an order number and can’t track your purchase — I understand how concerning that is. Please contact us with the name, email, and any payment reference used at checkout so we can locate your order and update you directly. We take situations like this seriously and want to ensure you receive clear information and proper support.

Best regards

Australian Kids からの回答

2025年11月23日

Hello Soozie,

Thank you for sharing your concerns. We never intend to mislead anyone, and we’re sorry that our branding gave you that impression. Our products are designed for Australian families, and we aim to be transparent about our operations, including where we are based and how we run our business.

We appreciate you bringing this to our attention, and we will review how we communicate our brand to ensure it is clear and accurate. If you would like to discuss this further, we’re here to help.

Best regards

Australian Kids からの回答

2025年12月4日

Hello Therese,

Thank you for taking the time to share your experience. I’m very sorry to hear about the lack of shipping updates, the unanswered messages, and the confusing email response you received. I can fully understand your concern, especially with the reply arriving in another language and the business location not matching your expectations.

This isn’t the level of clarity or communication we aim to provide, and I apologise for the frustration this has caused. I would like to look into your order directly so we can confirm its status, ensure the tracking information is correct, and provide a clear explanation of what has happened.

If you can share the email used at checkout or your order details, I’ll investigate this personally and work to give you an accurate update. We want to address this properly and restore confidence in the process.

Thank you again for bringing this to our attention. We appreciate the chance to resolve this with you.

Kind regards

Australian Kids からの回答

2025年11月22日

Hello Leanne,

Thank you for bringing this to our attention. I’m truly sorry for the frustration this situation has caused. This is absolutely not the experience we want for our customers.

If the tracking shows delivered but you did not receive your order, we will investigate this immediately with the carrier and make sure you are taken care of. The phone number issue is also not acceptable, and we will look into that right away.

Please reach out to us directly with your order number so we can resolve this as quickly as possible. We want to ensure you either receive your game or receive a full refund.

Thank you for giving us the opportunity to make this right.

Best regards

Australian Kids からの回答

2025年11月22日

Hello Jo,

Thank you for sharing these details, and I’m very sorry for the disappointment you’ve experienced. The product you described does not match the expectations set by the advertisement, and it’s completely understandable that you’re frustrated—especially after not receiving a response when you reached out.

The difference in size, appearance, and overall quality that you noted is something we take seriously, and we want to look into what went wrong. Please reach out to us with your order number so we can investigate this thoroughly and make sure the issue is properly addressed.

Thank you for bringing this to our attention and giving us the opportunity to follow up.

Best regards

Australian Kids からの回答

2025年11月20日

Hello Sofia,

Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience, and I understand your frustration. What you’ve described is not the standard we aim to deliver.

Regarding product quality and safety, we take compliance very seriously, including meeting Australian requirements. I’d like to look into this specific item further to ensure it meets all necessary standards.

I’m also sorry the package arrived damaged and that the resolution offered felt inadequate. That is not how we want any issue to be handled. Please allow us the opportunity to review this again and provide a fair solution.

Best regards

Australian Kids からの回答

2025年11月20日

Hey Alana,

Thank you for your feedback, and I’m genuinely sorry for the experience you had. You’re absolutely right to feel disappointed—our communication, the shipping clarity, and the product quality all fell short of what we aim to deliver.

Receiving a dispatch from China without clear upfront information and not getting a timely reply from us is unacceptable, and we’re reviewing this to ensure it doesn’t happen again.

If you’re willing, please contact us with your order number so we can properly look into this and work toward a fair resolution. Your feedback is important, and we’d like the chance to make things right.

Best regards

Australian Kids からの回答

2025年11月20日

Hello Helen,

Thank you for sharing your feedback. I’m really sorry to hear that the products didn’t meet your expectations. You should never feel that your purchase was a waste of money, and I understand how disappointing that is.

If you’re open to it, please reach out to us with your order details so we can look into this properly and work toward a fair solution. Your satisfaction matters, and we’d like the opportunity to make things right.

Best regards