Australian Kids レビュー 

Australian Kids からの回答

2025年12月12日

Hey Greg,

I’m sorry to hear your order arrived damaged and below expectations. This is not the quality we aim for. Please contact our customer service with your order details or a photo of the item so we can look into it and assist you further.

Thank you for your feedback.

Best regards

Australian Kids からの回答

2025年12月15日

Hello Noelene,

We’re very sorry to hear about your experience and the issues with your order. Not receiving an order number, shipping updates, or responses to your emails is completely unacceptable, and we understand why this has caused frustration and concern.

We take reports like yours seriously and want to resolve any outstanding issues. Please contact our customer support team directly with the details of your transaction so we can investigate and assist in finding a resolution. Your feedback also helps us improve our communication and service to prevent similar situations in the future.

Kind regards

Australian Kids からの回答

2025年12月12日

Hey Lynn,

I’m sorry to hear that the product didn’t meet your expectations. We understand how disappointing it is when something arrives looking different from what you anticipated. Your feedback about the packaging and quality is important, and we will review this with our team.

Please feel free to reach out to our customer service with your order details so we can look into this further and assist you.

Thank you for sharing your experience.

Best regards

Australian Kids からの回答

2025年12月9日

Hello Deborah,

Thank you for sharing your experience. I’m sorry to hear the product quality and packaging didn’t meet your expectations, and that you had trouble reaching us after sending your complaint. Your feedback about the cars, the presentation, and our communication is important, and we’ll be addressing this with the team. If there’s anything specific you’d like us to look into further, I’m here to help.

Best regards

Australian Kids からの回答

2025年12月9日

Hello Lyn,

Thank you for sharing your experience. I’m sorry to hear the night lights didn’t match what you expected, especially after planning them as gifts. Your comments about the projector coverage and the missing music feature are important, and we’ll make sure this feedback is reviewed.

I also apologize that you haven’t received a response yet. You should always be able to reach us, and I understand how frustrating this delay must feel. Please feel free to share any additional details you’d like us to look into, and I’ll make sure your concerns are addressed.

Best regards

Australian Kids からの回答

2025年12月9日

Hello Lynelle,

Thank you for sharing your feedback. I’m sorry to hear about the issues with your order and the lack of communication. You should never be left without updates after making a purchase, and I understand how frustrating this experience has been for you.

Your concerns are important, and I appreciate you bringing them to our attention. If there are any details you’d like me to check or pass on, I’m here to help.

Best regards

Australian Kids からの回答

2025年12月9日

Hello Nanny,

Thank you for taking the time to share your experience. I’m sorry to hear the paint mat and accessories didn’t match what you expected, and I understand how disappointing it is when a product feels smaller or less complete than advertised. Your feedback about the pens, stencil, and packaging is important, and we’ll be reviewing this with the team.

I also apologize for the slow response to your return request. You should never be left waiting for an update, and I understand your frustration. If there’s any further detail you’d like me to pass on or check, I’m here to help.

Best regards

Australian Kids からの回答

2025年12月15日

Hello Lisa,

We’re very sorry to hear about your experience and the issues you’ve faced with your order. Receiving a product that doesn’t function as expected is understandably frustrating, especially when it was intended as a gift.

We take feedback about product performance, pricing, and customer expectations seriously, and we regret that we fell short in your case. Your comments have been shared with our team to help improve quality control and product descriptions.

If you haven’t already, please contact our customer support team with your order details so we can review your case and assist in finding a resolution.

Kind regards

Australian Kids からの回答

2025年12月6日

Hello M,

Thank you for taking the time to share your experience. I’m truly sorry to hear that the kits arrived in such poor condition, especially when they were meant to be gifts. That’s not the experience we want for anyone, and I understand how frustrating and disappointing this must have been.

Your feedback is important, and we’re reviewing what happened so we can prevent similar issues in the future. If there’s anything further you’d like us to look into, please feel free to reach out so we can help make this right.

Thank you again for bringing this to our attention.

Best regards

Australian Kids からの回答

2025年12月6日

Hello Diane,

Thank you for sharing your experience. I’m very sorry to hear that the product didn’t match the description and arrived in poor condition. Your concerns are completely understandable, and this isn’t the experience we want for our customers.

We’re reviewing what happened to prevent this in the future, and we’re here to look into it further if you’d like to reach out to our support team.

Thank you for bringing this to our attention.

Best regards

Australian Kids からの回答

2025年12月6日

Hello Lilly,

Thank you for sharing your feedback. I’m sorry to hear about the difficulties you encountered and the frustration this has caused. Your concerns about communication, product quality, and the overall experience are completely understandable, and this is not the impression we want anyone to have.

We’re reviewing the issues you’ve raised so we can address them properly. If you’re willing, please try reaching out through our support form so we can look into this further and assist you directly.

Thank you for bringing this to our attention.

Best regards

Australian Kids からの回答

2025年12月6日

Hello Kelli,

Thank you for taking the time to share your experience. I’m very sorry to hear about the issues you’ve described, including the labelling problem, communication concerns, and the overall frustration this has caused. This is not the experience we want for anyone, and your feedback is taken seriously.

We’re reviewing the situation you’ve outlined so we can address the concerns raised and improve our processes. If you’re open to it, please reach out through our support form so we can look into your case in more detail.

Thank you for bringing this to our attention.

Best regards

Australian Kids からの回答

2025年12月6日

Hello Shane,

Thank you for sharing your experience and for giving us the chance to make things right. I’m glad to hear our team was able to respond quickly and offer a solution you were satisfied with, though I’m sorry the packaging didn’t hold up during delivery.

Your feedback about transit protection is appreciated, and we’re reviewing ways to improve this so future orders arrive in better condition. We’re grateful for your understanding and for considering shopping with us again.

Thank you again for your thoughtful review.

Best regards

Australian Kids からの回答

2025年12月6日

Hello Julianne,

Thank you for sharing your experience. I’m truly sorry to hear how disappointed you were with your order, especially when the items didn’t match the expectations set by the product images and descriptions. Receiving something that feels lower in value or misrepresented is incredibly frustrating, and I understand why you feel let down.

Your feedback is important, and we’re reviewing the issues you’ve raised so we can address them properly and improve the accuracy of our product listings. If you’re open to it, please reach out through our support form so we can look into your order in more detail and assist you further.

Thank you for bringing this to our attention.

Best regards

Australian Kids からの回答

2025年12月4日

Hello Lindy,

Thank you for taking the time to share your feedback. I’m truly sorry to hear about the experience you’ve described, and I understand how frustrating it must have been to deal with ongoing delays, unclear communication, and ultimately not receiving your order.

This is not the standard of service we aim to provide, and I apologise for the inconvenience and disappointment caused. I will investigate the matter directly and work toward a clear and fair resolution, including the status of your refund.

Thank you again for bringing this to our attention. We appreciate the opportunity to make this right.

Kind regards

Australian Kids からの回答

2025年12月4日

Hello Allan,

Thank you for sharing your feedback. I’m sorry to hear that the items you received did not meet your expectations and that the quality fell short of what you were hoping for. We never want our customers to feel disappointed with their purchase, and I apologise for the frustration this has caused.

We would like the opportunity to look into this for you and see what we can do to help. If you can provide your order number and any photos of the items you received, we can review the situation and discuss possible solutions.

Thank you again for bringing this to our attention. Your feedback helps us improve, and we’d like the chance to resolve this matter for you.

Kind regards

Australian Kids からの回答

2025年12月4日

Hello Samantha,

Thank you for taking the time to share your experience. I’m very sorry to hear that your order arrived damaged and that the quality of the products was disappointing. This is not the experience we want for any of our customers, and I understand your frustration.

We take concerns about product quality and packaging seriously, and we would like the chance to review what happened with your order. If you can provide your order number and photos of the damaged items, we can investigate this further and work toward a resolution.

Thank you again for bringing this to our attention. We appreciate the opportunity to make this right.

Kind regards

Australian Kids からの回答

2025年12月4日

Hello Shannan,

Thank you for sharing your experience. I’m sorry to hear about the issues you faced — not receiving an order confirmation, difficulty reaching support, and then receiving products with damaged packaging and instructions that didn’t match your expectations. I understand how frustrating and concerning that would be.

This is not the level of service or clarity we aim to provide, and I apologise for the inconvenience this caused. I’d like to look into your order so we can address both the confirmation issue and the concerns with the products you received. If you can share the email used at checkout and any photos of the items and packaging, we’ll investigate this promptly and work toward a proper resolution.

Thank you for bringing these issues to our attention. We appreciate the chance to make things right.

Kind regards

Australian Kids からの回答

2025年12月4日

Hello Laura,

Thank you for letting us know about your experience. I’m sorry to hear that you’re having trouble obtaining an invoice, especially when you need it for an NDIS claim. I understand how important proper documentation is, and I apologise for the inconvenience this has caused.

If you can provide the email used at checkout and any details you do have regarding the order, we can locate it on our end and arrange for an invoice to be issued. We’re here to help resolve this as quickly as possible.

Thank you for bringing this to our attention — we appreciate the chance to assist you.

Kind regards

Australian Kids からの回答

2025年12月2日

Hello Jackie,

Thank you for sharing your feedback. I’m sorry to hear that the product didn’t meet your expectations. The listing does indicate that the price is for a single dinosaur, but I understand how the images could have caused some confusion, and we’ll review them to make this clearer.

Thank you for bringing this to our attention.

Best regards