Australian Kids レビュー 237

Australian Kids からの回答

2日前

Hello Sammi,

Thank you for sharing your feedback. I’m really sorry to hear that the Colour Match Logic Game didn’t meet your expectations, especially in terms of size and overall quality. That’s certainly not the experience we want for anyone, particularly when you were looking forward to enjoying it with your family.

We take concerns like this seriously, and your comments about the product not matching the advertisement are important. We’ll be reviewing this with our team and supplier to ensure the listing accurately reflects what customers receive and that the quality meets a better standard.

If you’re open to it, please reach out to our support team with your order details so we can look into this further and work toward a better resolution for you.

We appreciate you bringing this to our attention.

Kind regards

Australian Kids からの回答

2日前

Hello Annette,

Thank you for your feedback. I’m really sorry to hear that your item arrived with damaged packaging, especially since it was intended as a gift. I understand how frustrating and disappointing that must have been.

It’s also concerning to hear that you had trouble using the feedback forms. That’s not the experience we want for our customers, and we’ll be looking into this to make sure our support channels are working properly and are easy to access.

We also take your concerns about transparency seriously. We aim to be clear and honest in how we present our brand and products, and your comments will be reviewed internally to ensure we’re meeting those expectations.

Please feel free to reach out to our support team directly so we can look into your situation further and assist you appropriately.

We appreciate you bringing this to our attention.

Kind regards

Australian Kids からの回答

2日前

Hey Cassie,

Thank you for your feedback. I’m really sorry to hear that your product arrived damaged and didn’t match what you saw in the advertising. That’s definitely not the experience we want for our customers.

We take issues like this seriously, especially when it comes to product quality and accurate representation. Your comments will be shared with our team so we can review both the packaging process and how the item is presented online.

If you’re willing, please reach out to our support team with your order details so we can look into this further and assist you.

We appreciate you bringing this to our attention.

Kind regards

Australian Kids からの回答

2日前

Hello Salina,

Thank you for your feedback. I’m really sorry to hear that the product didn’t meet your expectations, particularly in terms of size and how it compared to the photos shown. I understand how disappointing that must feel.

We take concerns about product representation seriously, and your comments about the images and perceived value will be reviewed with our team to ensure listings are accurate and set the right expectations.

If you’re open to it, please reach out to our support team with your order details so we can look into this further and assist you.

We appreciate you sharing your experience.

Australian Kids からの回答

2026年4月17日

Hello Brooke,

Thank you for bringing this to our attention. I’m really sorry to hear about the lack of response to your enquiry and the delay with your order. That’s certainly not the experience we aim to provide.

We understand how frustrating it is to wait this long without updates, especially when tracking hasn’t changed. Your order is important to us, and we’d like to look into this as a priority. Please reach out to us again with your order details so we can investigate what’s causing the delay and provide you with a clear update as soon as possible.

We appreciate your patience and the opportunity to make this right.

Kind regards

Australian Kids からの回答

2026年4月17日 に公開

Hello Christine,

Thank you for taking the time to share your experience. I’m really sorry to hear how disappointed you’ve been with both the service and the product delivery.

We understand how frustrating it is to feel misled and to experience long delays, especially when communication hasn’t met your expectations. That’s not the standard we aim to provide. While our team did begin looking into your order with our logistics partners, it’s clear that the follow-up you were promised did not happen in a timely manner, and for that we sincerely apologize.

Your feedback regarding product expectations, shipping times, and transparency is taken very seriously, and we are actively working to improve both our communication and overall customer experience.

Please reach out to us again with your order details so we can provide you with a clear and accurate update as soon as possible. We appreciate your patience and the opportunity to address this properly.

Kind regards

Australian Kids からの回答

2026年4月13日

Hello Kym,

Thank you for your feedback. We’re sorry to hear the product didn’t meet your expectations, particularly regarding the size and how it compared to the advertising.

We understand how frustrating that can be, and your comments are important to us. They help us review and improve how our products are presented to ensure a more accurate experience.

We appreciate you taking the time to share this.

Best regards

Australian Kids からの回答

2026年4月9日

Hello Taylor-Jane,

Thank you for sharing your experience, and I’m truly sorry to hear about the frustration this has caused. We understand how disappointing it is to wait longer than expected, especially when tracking hasn’t updated for an extended period.

While delays in transit can sometimes occur due to factors outside our control, that doesn’t make the situation any less inconvenient for you. We genuinely appreciate your patience so far, and we want to make sure your order reaches you as soon as possible.

Please reach out to us again so we can take a closer look at your shipment and provide you with the most accurate update or next steps. Your experience matters to us, and we’re committed to resolving this for you.

Kind regards

Australian Kids からの回答

2026年4月9日

Hello R Nelson,

Thank you for taking the time to share your feedback. We’re very sorry to hear that the product you received did not meet your expectations and that the experience has been disappointing.

We understand how frustrating it must feel when an item doesn’t match what was shown or expected, especially after waiting for it to arrive. Your concerns about the product’s size, quality, and presentation are taken seriously, and we appreciate you bringing this to our attention.

Regarding returns, we acknowledge that the process can feel inconvenient, and we’re always working to improve both our product transparency and customer experience. Your feedback about the promotional material is particularly important and will be reviewed carefully.

Please feel free to reach out to our support team again so we can reassess your case and work toward a more satisfactory resolution. We value your input and the opportunity to make things right.

Kind regards

Australian Kids からの回答

2026年4月9日

Hello Sandy,

Thank you for your feedback, and I’m very sorry to hear that your order has not arrived in time for your grandson’s birthday. We completely understand how disappointing and frustrating this must be, especially for such an important occasion.

We also understand your concerns regarding the shipping delays and the expectations around where the company is based. Delays in transit can sometimes occur and unfortunately may impact delivery timeframes more than anticipated.

We’d really like the opportunity to look into your order more closely and provide you with a clearer update on its status. Please reach out to our support team again so we can assist you further and work toward a resolution.

We appreciate you bringing this to our attention and sincerely apologize for the experience you’ve had.

Kind regards

Australian Kids からの回答

2026年4月1日

Hello Justine,

Thank you for bringing this to our attention, and I’m really sorry to hear about your experience. We completely understand how frustrating it must be to have an order delayed with no updates, especially after trying multiple times to get in touch without a response.

This is not the level of service we aim to provide, and we sincerely apologize for the lack of communication you’ve encountered. Your concern regarding the tracking status and the absence of updates is valid, and it’s clear we need to do better in keeping our customers informed and supported.

We would genuinely like the opportunity to look into this further and assist you properly. Please try reaching out to us again and include your order details so we can investigate what’s happened with your shipment and provide a clear update.

We appreciate your patience and your feedback, as it helps us improve both our service and communication.

Kind regards

Australian Kids からの回答

2026年3月28日

Hey Lyn,

Thank you so much for your continued support—it really means a lot to us. We're thrilled to hear the first car was such a hit that it led to a second purchase! It’s great to know everything arrived quickly, securely packaged, and at a fair price.

We truly appreciate you bookmarking us and look forward to serving you again in the future. If there’s ever anything we can help with, don’t hesitate to reach out.

Thanks again!

Best regards

Australian Kids からの回答

2026年3月28日

Hello Kristina,

We’re really sorry to hear about your experience and understand how disappointing this must have been. This is certainly not the standard we aim to deliver, especially when it comes to product quality, packaging, and timely delivery.

We take your feedback seriously and would like the opportunity to make this right for you. Please reach out to our support team with your order details so we can look into this further and arrange a suitable resolution, including a refund if appropriate.

Thank you for bringing this to our attention—we appreciate the chance to improve and hope to resolve this for you as quickly as possible.

Kind regards

Australian Kids からの回答

2026年3月28日

Hello Wendy,

We’re really sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially when the item didn’t meet your expectations and arrived damaged.

This is not the level of quality or service we aim to provide. We’d like the opportunity to make this right for you—please reach out to our support team with your order details so we can investigate what happened and arrange a suitable resolution.

We also appreciate your feedback regarding your concerns, and we take comments like this seriously as we continue working to improve both our products and overall customer experience.

Thank you for bringing this to our attention.

Kind regards

Australian Kids からの回答

2026年3月28日

Hello Lisa,

We’re really sorry to hear about your experience and how frustrated you’re feeling. Not receiving a response to your messages is not acceptable, and we sincerely apologize for any lack of communication.

We take concerns like this very seriously and would like the chance to make things right. Please reach out to us again with your order details, or provide them here if possible, and we’ll ensure your case is reviewed as a priority and resolved as quickly as we can.

Thank you for your feedback—we’re committed to improving and hope to turn this experience around for you.

Kind regards

Australian Kids からの回答

2026年3月28日

Hello Jane,

We’re really sorry to hear you’re still waiting—this is certainly not the experience we want for our customers. We understand how frustrating delays can be, especially when you’re expecting your order to arrive sooner.

Please reach out to our support team with your order details so we can urgently check the status and provide you with an update or arrange a resolution if needed. We’re here to help and want to get this sorted for you as quickly as possible.

Thank you for your patience while we look into this.

Kind regards

Australian Kids からの回答

2026年3月24日

Hello Makayla,

I’m really sorry to hear about your experience—this is absolutely not the level of service we aim to provide. I understand how frustrating it must be to have your order not ship at all and then face delays in getting a clear response or resolution.

This isn’t acceptable, and we want to make this right as quickly as possible. Please reach out to us directly with your order details, and we’ll personally prioritize your case to ensure you receive your order.

Thank you for your patience, and again, we sincerely apologize for the inconvenience caused.

Kind regards

Australian Kids からの回答

2026年3月24日

Hello Andrea,

I’m really sorry to hear your order arrived in that condition—that’s not the experience we want for any of our customers. Receiving a damaged package is frustrating enough, and I completely understand your concern regarding the product labeling.

We take product safety and accurate descriptions very seriously, and your feedback about the packaging and age suitability is being taken seriously by our team.

Regarding your refund, we’ll make sure your request is handled as quickly as possible. If you haven’t received a clear update yet, please reply to your existing email or reach out with your order details so we can prioritize this for you right away.

We appreciate you bringing this to our attention and sincerely apologize for the inconvenience.

Kind regards

Australian Kids からの回答

2026年3月22日

Hello Bez

I’m sorry to hear the Kids Inflatable Boxing Bag didn’t last as expected, especially with normal use. We understand how frustrating that is, and we appreciate you sharing your experience and feedback. It helps us focus on improving the product’s durability moving forward.

Best regards

Australian Kids からの回答

2026年3月22日

Hello Jenna,

I’m really sorry to hear about your experience, from the long delivery time to the condition your items arrived in. That’s certainly not the standard we aim for, and I understand how disappointing it must be to receive damaged products.

We appreciate you sharing this feedback, as it highlights areas we need to improve in both shipping and handling processes.

Best regards