Auto Europe EU レビュー 

I rented and paid online for an Audi A5. When I got to the rental office they asked me for a premium credit card, not the one I paid with. They didn't give me the car I paid for because I didn't have the premium credit card. They gave me a lousy family Alfa Romeo instead of a luxury Audi A5. I've been asking for a payback for the different level of cars. They offered 40$ for the difference and still haven't paid me that. It's been 4 months!!

When booking a car with border crossing option at Dusseldorf Airport for 4 days, the down payment was increased from 900 Euro to 2000 Euro + payment of 100 Euro for the border crossing itself.
The down payment would be blocked on my card for maximum 30! workingdays after returning the car.
I booked the car and an insurance via AutoEurope. When picking up the car it was stated that the insurance of AutoEurope had no value. For this Flex to go offered me a full coverage insurance for an additional 190 Euros (but with the advantage of 0 down-payment)

In the end the renting of the car turned out to be 4x more expensive as planned!
When complaining to AutoEurope they just generaly stated that with border crossing being charged directly by them and me agreeing on an additional insurance locally, they delivered as contracted.......

Ich habe mit dem gemieteten Fahrzeug einen Schaden an einem Tor verursacht. Schaden 450 Euro. Am Fahrzeug war nichts. Vollkasko ohne Selbstbehalt.
Autoeurope weigert sich, die Kosten zu übernehmen. Seit Juni 2025.

Mike findlow qui s'est occupé de mon dossier a été rapide et efficace . bravo et merci

Having an awful time getting a refund for a failed booking. It is now 8 weeks after my car was not available.
Credit card company involved now. Will never use again. You want my advice? Go on their website, find out who is cheapest for the category car you want and go direct with that firm. That way if anything goes wrong you get your money back straight away.

They lied about their insurance coverage and they make it impossible to file a claim. They will play you until you give up on any grievances. AutoEurope is a third party reseller. Best to book directly with the rental car company as it’s the same price in the end.

Update
We have finally received the full refund .

No customer service.
We rented a car with full insurance , on return the company said there was damage(tiny mark) for which we were charged over 800e.
I have submitted the report to have it refunded as per our insurance. This was over 2 weeks ago. I still have not heard from them and not even an acknowledgment of receiving the request. When I phone it says it is not possible to speak to someone as the queue is too long. I phoned through to sales and they said I will just have to wait to hear from them with no explanation or expected timeline. I will NOT rent again with this company.

I paid the rental fee using my debit card, but because I couldn’t provide a credit card at pickup, they refused to give me the car—despite having already charged me. I had also paid for extras like full insurance, but trying to request a refund through their website was a nightmare. No support, no resolution. I ended up having to rent from another company. Extremely disappointing and frustrating.

Our vehicle was given away as from Alamo by Enterprise as our flight was delayed 3 hours. We had to pay more for an alleged upgrade vehicle. When dropping the car in Palermo, there was an attendant that took the keys but would not give us a receipt as they weren't officially opened. 4 days later we received a charge for alleged damage to the vehicle. We are currently disputing with our credit card company.

Very good experience with the AutoEurope platform – I have booked cars through them multiple times and never had any issues – until recently. Probably, as a platform, they don’t have direct experience with the individual rental agencies they list.

What happened was the following:

We had an amazing holiday in Santorini, but our experience with Abbycar completely ruined it. Upon returning the vehicle, an employee tried to charge us the entire €350 deposit for a tiny scratch on the bumper. The damage assessment was grossly exaggerated, especially since the car was already in poor condition.

To make matters worse, the employee was so unprofessional and clueless that he even showed us how much they had previously charged other customers for damages, while the car itself was clearly already worn-out.

Upon closer inspection, it is obvious that this scratch could not have occurred during normal movement of the vehicle, as scratches caused this way would have parallel lines. It became clear that the scratch was deliberately inflicted, either during our return in the office or earlier. They even asked for our accommodation address, which is highly unusual – in over 30 years of renting cars worldwide, we have never encountered this.

In short: they created damage and attempted to steal the full deposit. This is a scam. Avoid Abbycar – they will try to rip you off.

Auto Europe samarbejder med et selskab (Thrifty), der bevidst vildleder kunder og opkræver ekstra forsikringer uden samtykke. Jeg blev aldrig informeret om yderligere forsikring, men er alligevel blevet opkrævet for to. Jeres support bekræfter, at dette sker gentagne gange, alligevel sender I standardiserede eller computer-genererede svar. Meget uprofessionelt og helt uacceptabelt.

I booked a car through AutoEurope with Keddy/Europcar at Mulhouse Airport in France.
According to the voucher, all taxes were included, including the airport surcharge fee.

However, after returning the car, Europcar charged me an additional premium location fee and an environmental contribution, totaling around €26.

I contacted AutoEurope, and they replied that there could be some implicit taxes — which I consider to be a misleading commercial practice under EU consumer law.
After submitting a claim to have these fees refunded, I never received any further response from AutoEurope.

I also contacted Europcar directly, but they referred me back to AutoEurope, leaving the issue unresolved.

Scammers is the first word that comes to mind. I booked a car through Auto Europe at Tenerife South Airport, but they are not based at the airport — they’re somewhere off-site, False advertisment. After arriving late and emailing them, we went to the location only to find there was no car.

I had to take a taxi to my hotel and call Auto Europe the next morning. They told me to return to the airport promptly to collect the car. I did — and again, no car. I called repeatedly (9am, then 11am) and each time was told the same thing. In the end, I never got a car, just wasted time and money traveling back and forth to the airport which was 30 Euros each way ! time and money wasted.
Their customer service is useless — they clearly don’t know what they’re talking about. To make matters worse, Auto Europe is just a broker, not an actual rental company. They’re now refusing to refund my money.

I’ve hired cars plenty of times before, and this is by far the worst experience I’ve ever had. Read the reviews — they’re real. Do yourself a favor: book with a proper company and avoid Auto Europe.

easy, fast and convenient

Very reliable and flexible company congratulations to them!

Absolutely shocking company. Until these car rental and intermediary companies are better regulated this is the level of service you can expect… this particular scam is referred to as the late arrival trap.
We arrived at Milan Linate airport to pick up the car we’d booked through ‘Auto Europe’ only to be told by the car rental company ‘Autovia’ that since we had arrived at 15:01, the car we’d booked for pickup at 14:00 was not available and they’d cancelled our booking as we’d arrived 1 hour after their cutoff period. I phoned Auto Europe who were oblivious to the car rental company conditions but suggested it was our fault for being late. I then looked at the Auto Europe T&C’s and noticed that they also have a 2 hour late clause but we were within that, so surely they’d have to honour the booking somehow… wrong, they would refund me or find another booking for me. The alternative booking was quoted at £800 for an economy car for 1 week, well over double the original. I’m sure contractually Auto Europe are in the wrong but it’s hard to think when tired and stressed with a family that are getting increasingly agitated.
Doing a quick run around the airport, other hire car companies would do a walk up rate of ~£700 for the week. So we found ourselves between the devil and deep blue sea.
In the end I decided to get the refund as Autovia took pity on us and gave us a better deal but still not as good as we’d originally booked.
Auto Europe need to understand the T&C’s of the companies they’re working with and reflect that in their own T&C’s. They did have one alternative piece of advice for me, claim the money back from the airline… i.e. blame someone else for their incompetence?
It took well over an hour to sort. I thought I’d witnessed most hire car scams but this was a new one on me. Do they get professionals in to think of ways to extract money out of weary travellers?

Best Prices Great Website
Your website was straightforward with great filtering on the vehicle features (automatic, A/C, etc.).

The biggest thing was the prices with CDW insurance were at least 30% lower than booking direct on US sites, consolidators or individual brands.

well i just opened the website... And you're asking about my experience ahahah

This review is more about the supplier, Payless, than Auto Europe. Supplier offered more on their website than available through Auto Europe. Confirmed by phone that extras could be paid upon collection. At collection, supplier was forceful that I must pay their extra insurance (Ok, seen this before). I felt tricked and blackmailed, so I went to an alternative supplier. Auto Europe only offered a partial refund 'as goodwill' because I had asked the supplier for an option that Auto Europe stated was not available.

C'est excellent service facile et conviviale