J'ai été facturé pour une location que le prestataire n'a pas voulu fournir. Après 30 jours, le service client ne répond ni aux mails, ni par l'intermédiaire du formulaire interne. Tous les numéros de... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Achtung Abzocke. Wir haben über Autoeurope einen Mietwagen bei Budget auf Madeira gebucht. Autoeurope haben wir 546€ bezahlt. Bei Budget sagte man uns der vorausgezahlte Betrag wäre nur 476€, dementsp... もっと見る
Auto Europe give good prices and service. However, sometimes their suppliers try it on. Europcar recently tried to charge me an extra day rental by booking it 1 hour later than I returned it. It aut... もっと見る
Very helpful when booking online. On arrival at Birmingham Drivalia They had upgraded my rental car. Had to cut short my rental and return to Spain due to a family matter. £1500 deposit returned... もっと見る
企業が回答しました
3.2
まあまあ
1653件のレビュー
最近のレビュー依頼の記録はありません
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I clearly am renting a one way
I clearly am renting a one way. In fact my payment screen says the one-way fee needs to be verified. Yet the "reservation information" above says that pickup and drop off are at the same location, which is wrong. An earlier screen listed conflicting one way and round trip pick-up/drop-off locations on the same screen! So you website needs fixing. If I can't get confirmation it is indeed for a one way, I will need to cancel.
2025年8月18日
Auto Europe EU からの回答
If you have any issues concerning your upcoming rental or rental in progress, our Reservation Department will answer your questions.
Telephone: +49 89 412 07 269
Standard Opening Times:
Monday-Saturday: 9:00 - 18:00 CET
Sunday: 10:00 - 18:30 CET
Auto Europe EU からの回答
Thank you for your review! We’re so happy you had a great experience with Auto Europe. We look forward to welcoming you back soon!
As always very easy
As always very easy, efficiant choice and booking sight.
Congrats
Anders
2025年8月13日
自発的なレビュー
Auto Europe EU からの回答
We're happy to hear that you found our booking process easy and efficient! We appreciate your positive feedback and are glad you had a great experience.
Go with the experts
Easy to book, clear charges, good prices, trustworthy company.
2025年8月13日
自発的なレビュー
Auto Europe EU からの回答
We're happy to hear that booking was easy, the charges were clear, and our prices met your expectations. Thank you for trusting us and for the positive feedback!
Pathetic Customer Service or Scammers? ..after farcical experience. Avoid.
I reserved a car through Auto Europe at Nice Airport for end of June ( 6 weeks ago). Their partner was SicilyByCar and the pickup was to be "Under the Pharmacy Cross" at Terminal 2 for 10.00. I waited at this location until 10.25 for shuttle bus and then rang AutoEurope to find out what was delay. I was put on hold and after 10 minutes was told bus would collect me in 10 minutes. After waiting a further 25 minutes I again rang AutoEurope and was put on hold and then transferred to SicilyByCar office to be told by a very stressed lady that the pick up location was at the "Car Hire Location " on different level and that I should wait there. These instructions were so vague, that I had to call again to find out exactly where this pick up point was. I eventually, after much vigilance spotted their shuttle bus and met another couple who had just been through same ordeal. We travelled 10 minutes on the bus to the rental location. This was a prefab building in a yard. There was a queue of customers trying to get signed up with one lady trying to achieve this. Her colleague was wandering in and out of the office laughing at the mayhem. We were all in this small office prefab where I could see and hear all customers exchanges and the fact that the deposit was 2000euro ( 1200 advertised) was being pointed out to a customer 5 people ahead of me. It was now 12.45 and I had lost all this time and had absolutely no confidence in the rental company. I duly reserved a car with Enterprise and left as I wasn't prepared to take any more chances. Enterprise was perfect and better price BTW. I contacted AutoEurope immediately by email to tell them what had happened. A week later they offered me a 50% refund as a gesture of goodwill! ( Apparently I should have seen into the future and cancelled 24hrs before pickup). I told them that I wanted this escalated and nothing short of a full refund was acceptable. Over 6 weeks later despite numerous emails, still no refund. Auto replies to emails , telling me that it's being investigated. Case :4471764
2025年6月28日
自発的なレビュー
Auto Europe EU からの回答
Dear Brian,
Thank you for reaching out to us and sharing your experience. We sincerely apologise for the inconvenience you encountered during your recent rental.
At Auto Europe, we strive to provide a seamless and satisfactory rental experience, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable to us, and we have led an internal investigation and have found you have already submitted a claim to our Customer Service Team. They are taking your case and will be in touch with you directly to address your concerns and work towards a resolution, since they are in charge of claims and complaints.
Once again, we apologise for the experience you had and appreciate your feedback as it helps us to improve our services. We hope to have the opportunity to serve you better in the future.
Best regards,
Auto Europe Team
Auto Europe EU からの回答
We're happy to hear that everything is understandable. Thank you for your positive feedback; we appreciate it very much!
Auto Europe EU からの回答
We're happy to hear that you find our service quick and safe. It's great to know that you appreciate our phone support. Thank you for your continued patronage!
Auto Europe EU からの回答
Thank you for your review! We’re so happy you had a great experience with Auto Europe. We look forward to welcoming you back soon!
AutoEurope has the best variety and is…
AutoEurope has the best variety and is helpful to get things right.
2025年8月10日
Auto Europe EU からの回答
We appreciate you taking the time to share your positive experience. We're happy to hear that our variety and service helped you get things right. Thank you!
Auto Europe EU からの回答
We're happy to hear that your car booking went smoothly and that you were pleased with your experience. Thank you for sharing your positive feedback with us!
Great value and choice of cars
Great value and choice of cars. More economical and efficient than going direct through the official car rental websites.
2025年8月8日
Auto Europe EU からの回答
We're happy to hear that you found great value and a wide selection of cars through our service. We appreciate your positive feedback regarding our efficiency compared to booking directly.
Auto Europe is our go-to car rental…
Auto Europe is our go-to car rental option whenever we go abroad and need a car. Experience is always good. It’s reliable and smooth. Recommend it always.
2025年8月8日
Auto Europe EU からの回答
We're happy to hear that your experiences with us have been consistently positive and reliable when renting cars abroad. We appreciate your recommendation and thank you for your continued trust in our services.
Helpful and easy to use
The site has great search options and provides excellent offers for car rentals, with clear details and preferences. Super easy to make a reservation and a valuable feature to be able to do a free cancellation up to 48h before pick up.
2025年8月8日
自発的なレビュー
Auto Europe EU からの回答
We're happy you found our search options helpful and the offers excellent. It's great to know that you found the reservation process easy and appreciated the free cancellation feature. Thank you for your positive feedback!
Don't bother
Don't bother. I hired a car through autoeurope and the local supplier was flex to go. Upon arrival at Warsaw Chopin Airport on Saturday 26th July 2025, we were told as we were just over an hour late, our booking had been cancelled. Flight information is available to them as you are asked to provide an inbound flight number and I can only assume it is for this purpose. Anyway, we then had to hire at the desk at a cost of £350 for the week. The original booking was £110. I have been in contact with autoeurope for the last 10days or so who keep telling me I'll get a refund when they hear from the supplier. This process does not take 10 days. I believe there may be some element of scam activity here. Rent cars at a reduced rate then if the customer is delayed in the slightest then charge it out at a higher price.
2025年7月26日
自発的なレビュー
Auto Europe EU からの回答
Dear Mr. Harling,
Thank you for reaching out to us. We understand your frustration and sincerely apologise for the delay you've experienced in receiving a resolution. We also appreciate you sharing your feedback, as it helps us to improve our services.
We want to assure you that there is no "scam activity" involved. The reason for the delay is that, as a broker, we must receive verification from the local supplier, Flex To Go, that the service was unused. This is a crucial step for us to be able to issue a refund. Without their confirmation that the booking was a "no-show," we are unable to process any reimbursement.
The process of receiving this verification can sometimes be slower than we'd like. This is because we are dependent on the supplier to provide us with the necessary information before we can proceed on our end. We are actively following up with them to get the confirmation required to move forward with your case.
We understand that waiting is frustrating, and we thank you for your continued patience. Please be assured that we our customer service Team is doing everything they can to resolve this matter for you as quickly as possible. Your comments are valuable to us, and we will use them to help improve our communication and processes in the future.
Kind regards,
Auto Europe Team
Misleading FullProtection
First of all, I didn’t find my beloved function “zero excess.” Second, when I selected full protection, which appeared only during booking (when I had already spent time investigating the local options to buy additional insurance), it was misleadingly stated that it covers excess. But later on, when I studied the voucher, it appeared that renter’s excess is 4.3k, and the max coverage of the FullProtection product is 3.2k. I see that as misleading information. Other than that, it's ok
2025年8月4日
自発的なレビュー
Auto Europe EU からの回答
We appreciate your feedback. We're sorry the "zero excess" option was unavailable and that the Full Protection coverage was unclear. We'll review the information provided during booking to prevent similar issues. Thank you for bringing this to our attention.
BE Careful!! SCAMMERS
BE Careful!!! SCAM!!
This company robbed us of 1200 EUR!
We prepaid for a car in our vacation in Greece, upon arrival they notified us that we no showed and therefore they cancelled our reservation and kept our money.
They are collaborating with local scammers called Gold Car and together they are double booking the same car to different people and are getting double payments.
They destroyed our family vacation!!!!
Stay away from them.
2025年7月25日
自発的なレビュー
Auto Europe EU からの回答
Dear Mr. Gilad,
Thank you for your feedback. We’re very sorry to hear of your negative experience when picking up your car.
Not only do we understand how frustrating it can be when things don't go as smoothly as expected, we share in your disappointment.
We strive to ensure a seamless experience for our customers. Unfortunately, as a car rental broker, we have limited control over the staff and processes of our car rental partners.
Unfortunately, we have not received a response via this platform, although we have tried to request additional information to investigate your case.
Even so, we would like to do everything in our power to make things right for you. Should you wish us to intervene on your behalf and contact the supplier, you can use the link below to reach out to our dedicated customer service team.
https://www.autoeurope.eu/customerservice/
https://www.autoeurope.co.uk/customerservice/
Once again, we apologise for the poor level of service provided by the supplier. The satisfaction of our clients is paramount, and we will use your feedback to try and prevent similar situations in the future.
Thank you for taking the time to share your experience. We hope to have the opportunity to serve you again in the future.
Yours sincerely,
Auto Europe Team
Άριστη προσφορά
Η προσφορά σας με έκπτωση 20% για την περίοδο Χριστουγέννων ήταν πράγματι καλή.
2025年8月2日
自発的なレビュー
Auto Europe EU からの回答
Wow, thank you for your fantastic feedback! We’re thrilled you enjoyed the discount on this occasion. Your satisfaction is what drives us to keep improving. See you next time!
Auto Europe EU からの回答
Thank you for your review! We’re so happy you had a great experience with Auto Europe. We look forward to welcoming you back soon!
Auto Europe EU からの回答
Gracias por su comentario. Estamos muy contentos de que haya tenido una buena experiencia con Auto Europe. ¡Esperamos darle la bienvenida de nuevo pronto!
Auto Europe EU からの回答
We're happy to hear that you find our prices the best! We appreciate your recommendation and are grateful for your positive feedback.
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