J'ai été facturé pour une location que le prestataire n'a pas voulu fournir. Après 30 jours, le service client ne répond ni aux mails, ni par l'intermédiaire du formulaire interne. Tous les numéros de... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Achtung Abzocke. Wir haben über Autoeurope einen Mietwagen bei Budget auf Madeira gebucht. Autoeurope haben wir 546€ bezahlt. Bei Budget sagte man uns der vorausgezahlte Betrag wäre nur 476€, dementsp... もっと見る
Auto Europe give good prices and service. However, sometimes their suppliers try it on. Europcar recently tried to charge me an extra day rental by booking it 1 hour later than I returned it. It aut... もっと見る
Very helpful when booking online. On arrival at Birmingham Drivalia They had upgraded my rental car. Had to cut short my rental and return to Spain due to a family matter. £1500 deposit returned... もっと見る
企業が回答しました
3.2
まあまあ
1653件のレビュー
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Everything OK
2025年7月31日
自発的なレビュー
Auto Europe EU からの回答
Thank you for your review! We’re so happy you had a great experience with Auto Europe. We look forward to welcoming you back soon!
Effecient and good value
easy, clear and fast to find what I was looking for and for a good price
2025年7月28日
自発的なレビュー
Auto Europe EU からの回答
We're happy to hear that you found what you were looking for quickly and easily, and at a great price. We appreciate your positive feedback!
Great and reliable company
Great and reliable company. Easy and clear booking process. Have been using for as long as I can remember.
2025年7月28日
Auto Europe EU からの回答
We're happy to hear that the booking process was easy and clear! Thank you for your continued trust and for sharing your positive experience with our company.
Auto Europe EU からの回答
We're happy to hear that you found it easy to use and got great prices. Thank you for your feedback; we appreciate it!
Felt like a total scam
Felt like a total scam - I paid for four days rent, my flight was delayed - I informed Autoeurepe as it stated in the information received - they promised to reach out to the rental company. They did not, so I lost the car I already paid for. The rental company informed me that if they had heard from Autoeurope about my delay, they would have kept the car for us - but since they heard nothing, I lost the car. I needed a car and ended up paying double the price with a different dealer and did not receive neither any help nor a refund from Autoeurope. Their customer service was awful. DON’T USE THEM!!!
2025年7月22日
自発的なレビュー
Auto Europe EU からの回答
Dear Customer,
Thank you for your review. We understand your frustration and are very sorry that the car rental company did not deliver the vehicle due to your flight delay.
It is common practice for car rental companies worldwide to reserve the right to refuse vehicle delivery in case of a delayed pick-up, without the original renter receiving a refund. This policy is set by the individual rental companies, and as an intermediary, Auto Europe unfortunately has no control over it. All we can do is try to ensure our customers are informed by including this information in the booking confirmation and voucher.
Please note that in case of a delayed or canceled flight, you must always contact Auto Europe and inform us of the delay, so that we can contact the car rental company on your behalf and do our best to help find a solution. Otherwise, the rental company is not obligated to hold the vehicle beyond the agreed pick-up time.
In the case of a flight delay within the EU caused by the airline, please contact the airline to request compensation.
Although we do not control our partners’ policies, we strive to ensure the best possible solution for our customers. If you would like our assistance, we will be happy to contact [supplier] and attempt to obtain a goodwill refund. Please note, however, that we cannot guarantee a positive outcome.
If you wish to proceed with this matter, please send all documents related to your flight delay to our customer service department via the following link:
https://www.autoeurope.eu/customerservice/
Our customer service team will then contact the car rental company and get back to you as soon as we receive a response.
Our suggestion for future travel: Our Cancellation Coverage, offered during the booking process, is designed to protect our customers from this type of situation and covers last-minute cancellations due to events beyond the customer’s control, such as travel delays, strikes, bad weather, etc.
Once again, we are very sorry for your negative experience and hope to assist you in finding a satisfactory solution.
Kind regards,
Auto Europe Team
Great and easy to make your reservation.
2025年7月24日
Auto Europe EU からの回答
We're happy to hear that making a reservation was easy for you. Thank you for your positive feedback; we appreciate it a lot!
Auto Europe EU からの回答
We're happy to hear that you found our product easy to use and appreciated the many choices available. Thanks for your feedback!
Auto Europe EU からの回答
We're happy to hear that you found our service helpful and sufficient. Thank you for your positive feedback; we appreciate it.
Das angemietete Auto wurde nicht herausgegeben.
Das angemietete Auto wurde vom Vermieter nicht herausgegeben, da meine Tochter keine eigene Kreditkarte vorweisen konnte. Das Angebot alles über meine Kreditkarte laufen zu lassen wurde abgelehnt, auch alle anderen Vorschläge über Hinterlegung einer Kaution wurden nicht akzeptiert. Ebenso die Kündigung des Mietvertrages. Das ist Abzocke. Wir werden nie wieder ein Auto bei autoeurope.eu anmieten.
2025年7月16日
自発的なレビュー
Auto Europe EU からの回答
Sehr geehrte Ulli,
vielen Dank für Ihr Feedback. Es tut uns sehr leid zu hören, dass Ihre Fahrzeuganmietung nicht zu Ihrer Zufriedenheit verlaufen ist. Dies ist enttäuschend und ärgerlich.
Wir bemühen uns um eine reibungslose Fahrzeuganmietung, haben aber als Vermittler nur begrenzten Einfluss auf das Personal und die Abläufe bei unseren Mietwagenpartnern. Dennoch möchten wir uns gerne für Sie einsetzen. Sollten Sie wünschen, dass wir in Ihrem Namen tätig werden und uns mit dem Mietwagenpartner in Verbindung setzen, können Sie sich über folgenden Link an unser Kundenserviceteam wenden.
Online: https://www.autoeurope.de/customerservice/
Für den schlechten Service unseres Mietwagenpartners entschuldigen wir uns bei Ihnen. Die Zufriedenheit unserer Kunden steht an erster Stelle, und wir werden Ihr Feedback nutzen, um ähnliche Situationen in Zukunft zu verhindern.
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen.
Mit freundlichen Grüßen´
Auto Europe Team
Car availability specialist
I use this company when a direct reservation is not possible because no cars are available. Auto Europe usually has availability making this my "default" company.
2025年7月22日
自発的なレビュー
Auto Europe EU からの回答
We appreciate you choosing us when direct reservations aren't available. We're happy to be your reliable default option and provide availability when needed. Thank you for your continued trust and feedback!
No problem with my rental
Very helpful when booking online.
On arrival at Birmingham Drivalia
They had upgraded my rental car.
Had to cut short my rental and return to Spain due to a family matter.
£1500 deposit returned in 3 days.
Special mention to the tall bearded man who dealt with me throughout Sorry forgot your name.
Will recommend you to everyone.
2025年7月3日
自発的なレビュー
Auto Europe EU からの回答
We're happy to hear that your online booking and car upgrade were helpful. We appreciate you highlighting the prompt return of your deposit and the assistance you received. We're grateful for your recommendation.
Very pleased with the ease of use of…
Very pleased with the ease of use of this website and the great prices.
2025年7月21日
Auto Europe EU からの回答
We're happy to hear that you found our website easy to use and were pleased with the prices. Thank you for taking the time to share your positive experience! We look forward to welcoming you back soon!
Beware of this company!My booking was cancelled as NO SHOW,
Title: Shocking Service – Avoid Auto Europe
I booked and paid for a rental car in good faith, confirmed my check-in details, and arrived (albeit delayed due to circumstances beyond my control) to collect the vehicle—only to be told Auto Europe had cancelled my booking. The car was still available, but they refused to honour the original reservation. I was forced to rebook and pay again.
Even after raising a formal complaint, their response was that it would take 6 to 8 weeks to even look into it. That’s simply unacceptable. I find this service deeply disappointing, unprofessional, and completely lacking in basic customer care. I would strongly advise others to avoid Auto Europe.
Stop making excuses
2025年7月21日
自発的なレビュー
Auto Europe EU からの回答
Dear Mr. Courtney,
Thank you for your feedback. We understand your frustration and are very sorry that the car rental company did not release the vehicle to you due to your flight delay.
It’s common practice for car rental companies worldwide to reserve the right, in the event of a pick-up delay, to re-rent the vehicle without the prospect of a refund to the original renter. This policy is set by the individual car rental companies and, regretfully, as a broker, Auto Europe has no control over this. All we can do is try to ensure our clients are aware of it by including that information in the booking confirmation and in the voucher.
Please note that should your flight be delayed/canceled, you should always contact Auto Europe and inform us of the delay, so that we may contact the car hire company on your behalf and do our best to help you work things out. Otherwise, the car hire company may not hold the vehicle past the initially agreed-upon pick-up time.
In cause of a flight delay inside the EU, caused by the airline company. You have to contact the airline company to request compensation.
Though we have no control over the policies of our partners, we strive to ensure the best possible solution for our clients. Should you wish us to intervene on your behalf, we’d be happy to contact the supplier and try to obtain a goodwill refund. Please note, however, that we cannot guarantee a positive outcome.
If you’d like to pursue this course of action, please forward all documents pertaining to your flight delay to our customer service department using the link below:
****The below link only will be available 24 h after the end of the contracted reservation.****
https://www.autoeurope.eu/customerservice/
Our customer service team will then contact the car rental supplier and get back to you as soon as we receive an answer.
Our tip for future travels: Our Fully Flexible Cancellation coverage, offered during the booking process, is designed to protect our clients against this type of situation, and covers last minute cancellations due to events outside a client’s control, such as travel delays, strikes, adverse weather, etc.
Once again, we’re very sorry for your negative experience and hope we can help you find a satisfactory resolution.
Yours sincerely,
Auto Europe Team
Response from AutoEurope, which rental car company and Insurance
1. You did not inform me by email that my booking was made... Did you book me with Avis? Not sure which rental car agency I should go t at the airport in Zurich?
2. I went for your full coverage insurance, and then find it is not actually full coverage and I will have to add full coverage at the agency.
2025年7月19日
自発的なレビュー
Auto Europe EU からの回答
Dear customer,
If you have any issues/questions concerning your upcoming rental or rental in progress, our Reservation Department will answer your questions.
Telephone: +49 89 412 07 269
Email: reservations@autoeurope.eu
Standard Opening Times:
Monday-Saturday: 9:00 - 18:00 CET
Sunday: 10:00 - 18:30 CET
Absolutely terrible
Absolutely terrible. Never ever using this company again. DO NOT USE AUTO EUROPE, it's a scam. As soon as you get in a minor car accident, you have to pay for the damage to the rental company and these assholes from Auto Europe will find every reason no to pay you back. You will likely never see your money again. We have to get a lawyer involved.
2024年10月26日
自発的なレビュー
Auto Europe EU からの回答
Dear Ms. Kopynova,
Thank you for your feedback. We take your concerns seriously and apologise for your negative experience.
Unfortunately, we have not received a response via this platform, although we have tried to request additional information to investigate your case.
Even so, we would like to do everything in our power to make things right for you. Should you wish us to intervene on your behalf and contact the supplier, you can use the link below to reach out to our dedicated customer service team. The link will be available 24 hours after the end of the rental period on the voucher.
https://www.autoeurope.eu/customerservice/
https://www.autoeurope.co.uk/customerservice/
Please provide our Customer Service team with as much information as possible regarding your complaint, including any relevant voucher details. This will enable them to assist you efficiently and effectively.
Once again, we apologise for the inconvenience and we appreciate your cooperation in allowing us to investigate and address your complaint. Our goal is to ensure your satisfaction and we are committed to resolving this matter for you.
We look forward to hearing from you soon.
Yours sincerely,
~
Auto Europe Team
Easy and reliable
2025年7月17日
Auto Europe EU からの回答
Thank you so much for your review! We are thrilled to read that our interface has been easy and reliable for you. At Auto Europe we aim to provide the best online booking experience. We hope to see you again soon!
Auto Europe EU からの回答
We're happy to hear that our product is easy to use. Thanks for your review!
Prima om autohuur te vergelijken, slechte klantenservice
Prima site om autohuur te vergelijken met duidelijke voorwaarden. Let wel op de verzekerde bedragen, die zijn vaak erg laag.
Alleen als er iets mis gaat (en dat kan makkelijk met autoverhuur bedrijven) dan is de klantenservice waardeloos, je kan een probleem indienen (bij mij bracht de verhuurder kosten in rekening die al aan AutoEurope betaald waren) maar je hoort er nooit meer iets van.
2025年6月5日
自発的なレビュー
Auto Europe EU からの回答
Beste,
Hartelijk dank voor uw feedback. We waarderen het enorm dat u de tijd heeft genomen om uw ervaring met ons te delen, zowel de positieve punten over onze vergelijkingssite en duidelijke voorwaarden, als de minder positieve ervaringen met onze klantenservice. Het spijt ons oprecht te horen dat u een negatieve ervaring heeft gehad met onze klantenservice en dat u niets meer heeft vernomen over uw ingediende probleem. We begrijpen hoe frustrerend dit moet zijn geweest, zeker wanneer er onterecht kosten in rekening worden gebracht. Dit is absoluut niet de service die we willen bieden, en we bieden hiervoor onze welgemeende excuses aan.
Uw opmerkingen zijn voor ons van onschatbare waarde. Ze helpen ons kritisch te kijken naar onze processen en de service die we leveren. We zijn continu bezig met het verbeteren van onze klantenservice en de opvolging van ingediende problemen, zodat dergelijke situaties in de toekomst voorkomen kunnen worden. We streven ernaar om u de best mogelijke ondersteuning te bieden, vooral wanneer er onverwachte problemen optreden met de autoverhuurder. We hopen dat u ons in de toekomst opnieuw het vertrouwen zult geven.
Met vriendelijke groet,
Het Auto Europe Team
Excellent company with many years of…
Excellent company with many years of experience and immediate refund in case of early cancellation of the car reservation!
2025年7月15日
自発的なレビュー
Auto Europe EU からの回答
We're happy to hear that you had a positive experience with our company! Thank you for acknowledging our experience and the ease of cancellation. We appreciate your feedback!
To be recommended
The site is well constructed with easy navigation.
The only criticism that can be made is the options available as to the characteristics/features of the potential vehicle seem to exclude many vehicle options if not all - better not to choose any features and then choose from the list in my considered opinion.
2025年7月13日
自発的なレビュー
Auto Europe EU からの回答
We appreciate your feedback and are glad the site is easy to navigate. We acknowledge your concern about the vehicle feature options. Your suggestion about choosing from the full list is valuable, and we will consider it for improvements. Thank you for your time.
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