J'ai été facturé pour une location que le prestataire n'a pas voulu fournir. Après 30 jours, le service client ne répond ni aux mails, ni par l'intermédiaire du formulaire interne. Tous les numéros de... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Achtung Abzocke. Wir haben über Autoeurope einen Mietwagen bei Budget auf Madeira gebucht. Autoeurope haben wir 546€ bezahlt. Bei Budget sagte man uns der vorausgezahlte Betrag wäre nur 476€, dementsp... もっと見る
Auto Europe give good prices and service. However, sometimes their suppliers try it on. Europcar recently tried to charge me an extra day rental by booking it 1 hour later than I returned it. It aut... もっと見る
Very helpful when booking online. On arrival at Birmingham Drivalia They had upgraded my rental car. Had to cut short my rental and return to Spain due to a family matter. £1500 deposit returned... もっと見る
企業が回答しました
3.2
まあまあ
1653件のレビュー
最近のレビュー依頼の記録はありません
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Cross border fees
It's not possible to rent a car with cross border fees included and it seems like their amount is not known till the payment is done.
The price is still reasonable but this practice is a lack a of transparency / options.
2025年7月11日
自発的なレビュー
Auto Europe EU からの回答
We appreciate your review. We acknowledge your concerns regarding cross-border fees and the clarity of their disclosure. We aim to provide transparent options and regret this was not your experience. Your feedback is valuable as we improve our processes.
Car was 6 times ! more expensive when picked up
I picked up the agreed car yesterday.
The deductible (excess) on the car at the time of booking and in my voucher was 1,400 EUR.
When I picked up the car, I was told that the deductible was 3,500 EUR unless I purchased an additional insurance for 228 EUR.
In addition, there was an extra fee of 34 EUR and a mandatory fuel deposit payment of 188 EUR.
A total extra cost of 450 EUR – for a car that was supposed to cost 86 EUR.
Before that, the subcontractor (Goldcar) had tried to get me to choose a car that was twice as expensive.
I showed my voucher from Auto Europe, but the Goldcar agent said that this was the problem with booking a car through a "broker."
The aforementioned fuel deposit of 188 EUR, the agent said I would get back about 30 days after returning the car. I now hope to get the 188 EUR back, so that my total price was only 4 times more expensive.
My problem was that I had already paid part of the car's price to Auto Europe, so I couldn’t go to another company.
So my experience so far – never choose Auto Europe – and never choose their subcontractor Goldcar.
2025年7月9日
自発的なレビュー
Auto Europe EU からの回答
Dear Customer,
Thank you for reaching out to us. We are truly sorry to hear about the frustrating experience you had with your recent car rental, especially the unexpected charges and the issues with the deductible. We understand how upsetting it must have been to encounter such a significant difference from what was agreed upon in your voucher.
We'd like to clarify that Auto Europe operates as a broker, meaning we act as an intermediary between you and various car rental suppliers, such as Goldcar in this instance. Our role is to facilitate the booking process and provide you with competitive rates and options from different companies. While we strive to ensure a smooth experience, the final rental agreement and specific terms, including details like deductibles and additional fees, are ultimately handled by the local rental company at the time of pickup. The Goldcar agent's comment about "the problem with booking through a 'broker'" highlights a common point of confusion, and we regret that this wasn't clearer for you upfront.
We sincerely apologise that your experience with both Auto Europe and our subcontractor, Goldcar, did not meet your expectations. We deeply regret any confusion, unexpected costs, or inconvenience this caused. Your detailed feedback is incredibly valuable to us, as it helps us identify areas where we need to improve our communication and processes with our partners. We are always working to enhance the clarity of our terms and the overall rental experience for our customers.
Thank you again for bringing this to our attention.
Sincerely,
Auto Europe Team
Auto Europe EU からの回答
We're glad you appreciate our quick and affordable service! Thank you for your feedback; it means a lot to us. We hope to see you again!
Auto Europe EU からの回答
We're happy to hear that our single screen selection helped you find the perfect car rental for your road trip. Thank you for sharing your positive experience!
Auto Europe EU からの回答
We appreciate your feedback. We are sorry it's not in German, and we'll consider this for our site. You can try these ones for next time!
-https://www.autoeurope.de/index.cfm?sflag=DEU&aff=GOOGLE&c=15384
-https://www.autoeurope.ch/index.cfm?sflag=CHE&aff=GOOGLE&c=15384
-https://www.autoeurope.at/index.cfm?sflag=AUT&aff=GOOGLE&c=15384
INVOICE AND CC ISSUES
1. I did not receive any invoice from Centauro (booking PR25094336) up to now!
2. I ve been charged with hudge exchange costs resulting from my CC blockade!
I will charge you as result of the a/m issues!
you know my e-mail address; tel. +48501695064
2025年7月1日
自発的なレビュー
Auto Europe EU からの回答
Dear Mr. Pawlowski,
Thank you for your feedback. We’re very sorry to hear of your negative experience when picking up your car.
Not only do we understand how frustrating it can be when things don't go as smoothly as expected, we share in your disappointment.
We strive to ensure a seamless experience for our customers. Unfortunately, as a car rental broker, we have limited control over the staff and processes of our car rental partners.
Unfortunately, we have not received a response via this platform, although we have tried to request additional information to investigate your case.
Even so, we would like to do everything in our power to make things right for you. Should you wish us to intervene on your behalf and contact the supplier, you can use the link below to reach out to our dedicated customer service team.
https://www.autoeurope.eu/customerservice/
https://www.autoeurope.co.uk/customerservice/
Once again, we apologise for the poor level of service provided by the supplier. The satisfaction of our clients is paramount, and we will use your feedback to try and prevent similar situations in the future.
Thank you for taking the time to share your experience. We hope to have the opportunity to serve you again in the future.
Yours sincerely,
Auto Europe Team
As easy as it gets
Easy user interface
Good competitive selection of offers
Ability to insure vehicle in advance
Reasonable annulation conditions
Tip: Make sure you can reach them easily with their North American 800 number - sometimes your roaming conditions might exclude this.
Given the response from AutoEurope,
I would like to make it clear that it is their responsibility to make sure you can reach them - at this point they do not and possibly cut you off. I was not able to obtain a non-800 number from them, I could not reach them and the situation was stressful.
2025年7月4日
自発的なレビュー
Auto Europe EU からの回答
We're happy to hear that you found our user interface easy to use and appreciated the competitive selection of offers and advance insurance option. Thank you for the tip regarding the North American 800 number; we appreciate your feedback!
Good selection on a single screen
Good selection on a single screen that makes it easier to choose the right car rental house and the desired car for your road trip
2025年7月3日
自発的なレビュー
Auto Europe EU からの回答
We're happy to hear that our single screen selection helped you find the perfect car rental for your road trip. Thank you for sharing your positive experience!
Reasonable prices
Reasonable prices, flexible, keen with booking cancellation
Very satisfied
2025年7月3日
自発的なレビュー
Auto Europe EU からの回答
We're happy to hear that you were very satisfied with our reasonable prices, flexibility, and cancellation policy. Thank you for your positive feedback!
Very bad service
Very bad service!
I received an email the first of July, where they offered me a full cover insurance for 60 € for the entire period.
I tried to get the offer right away but it was not possible, I tried all day but same result: no possible to change the voucher on line, please contact us.
Of course they don’t have a green number, so people have to pay for an international expensive call!
Anyway, I tried to call them anyway from Germany and they say that now it was too late!
The operator even blame me because I could do that long time ago when I made the reservation! Once again I find this service very bad and it is absolutely the last time I use autoeurope for sure!
There are not even cheap since i paid more than 600€ for a small car for 2 weeks!
Never again this company!
2025年7月3日
自発的なレビュー
Auto Europe EU からの回答
We regret to hear about the difficulties you experienced trying to secure the insurance offer. We are sorry for the frustration caused by the online issues and the expensive call. We'll review this internally to improve our services. Thank you for your feedback.
Auto Europe EU からの回答
We're happy to hear that you found our booking process straightforward and got a good deal. Thank you for your positive feedback!
Auto Europe EU からの回答
We are very sorry to hear that you were not informed about the restrictions on traveling outside the Baltic States. We understand how frustrating it is to encounter unexpected limitations, and we sincerely apologize for this oversight and any inconvenience it caused to your travel plans.
If you have any further questions or need clarification on this or future bookings, our Reservation Department is available to assist you.
You can reach them at:
Telephone: +49 89 412 07 269
Email: reservations@autoeurope.eu
Their standard opening times are:
Monday-Saturday: 9:00 - 18:00 CET
Sunday: 10:00 - 18:30 CET
We truly apologize again for the lack of communication regarding this important detail.
Sincerely,
Auto Europe Team
Auto Europe EU からの回答
We're happy to hear that your experience was fast, easy, and economic. We appreciate your positive feedback!
The website is very straight forward…
The website is very straight forward and easy to use. I got a GREAT deal on our car rental, almost 1/3 the cost of booking directly!!
2025年6月24日
自発的なレビュー
Auto Europe EU からの回答
We're happy to hear that you found our website easy to use and got such a great deal on your car rental. Thank you for sharing your positive experience with us!
Centauro Rent a Car.
Hi Dear,
Honestly it was worst rental experience ever.
1- I got full insurance via your web site but when i go to Centauro local office ,they explained , it is not full insurance i have to pay 48€ more for secure rent otherwise they will block 1100€ for damage deposit and 138€ for gassoline deposit and i chose this option(scam1)
2-They said rear scratch already with car notting more. When i check to car for quick look seen a lot of scratches and midnight with poor light try to get photo but didnt work then i back to office and they said please take a video with flashlight and i did expertise for them for 20 min. When i check-out the car from office, guy told me scratches are in car.
Then i showed videos we deal again.(scam2)
3- I lost 20-30 minutes while receiving the vehicle. And total experince with shuttle service were more then hour. While delivering car to office were 11.02 pm and they charged 40 € for 2 minutes late penalty. I offer extend one day extention instead of charge and they offer 110€ for one day that i payed based 35€per day. (Scam3)
In summary, i request at least cancel late check out penalty otherwise i will share all those review soon, and please fix this problems and no more scam people.Article 1 is your problem and 2,3 are for Centauro
Mehmet DALGICOGLU
GR25053145 EU22562134 with Centauro Rent a Car experience 21-22.06.2025.
2025年6月22日
自発的なレビュー
Auto Europe EU からの回答
Dear Mr. Mehmet,
Thank you for your feedback. We take your concerns seriously and apologise for your negative experience. In order to conduct a thorough investigation and address your complaint properly, we kindly request that you contact our Customer Service department.
Our dedicated Customer Service team is best-equipped to assist you with any issues you have experienced. They will carefully review your complaint and work towards finding a solution. In order to investigate this matter on your behalf we would require you to proceed to our online customer service web form by using the below link that will be available 24 h after the end of the contracted reservation.
https://www.autoeurope.eu/customerservice/
https://www.autoeurope.co.uk/customerservice/
Please provide our Customer Service team with as much information as possible regarding your complaint, including any relevant voucher details. This will enable them to assist you efficiently and effectively.
Once again, we apologise for the inconvenience and we appreciate your cooperation in allowing us to investigate and address your complaint. Our goal is to ensure your satisfaction and we are committed to resolving this matter for you.
We look forward to hearing from you soon.
Yours sincerely,
Auto Europe Team
Easy to navigate site
2025年6月23日
Auto Europe EU からの回答
Thank you so much for your feedback! We strive to make the booking process as smooth and hassle-free as possible. We look forward to serving you again!
Good value and trusted brand.
2025年6月22日
Auto Europe EU からの回答
We're happy to hear that you find our brand a good value. Thank you for your trust and positive feedback! We look forward to serving you again!
the type of insurance coverage deposit and how many kilometers are included
I had some doubts about the contract terms, customer service was very kind and professional.
2025年6月19日
Auto Europe EU からの回答
We appreciate your feedback and are glad our customer service was helpful and professional in addressing your concerns about the contract terms. We look forward to serving you again!
Auto Europe EU からの回答
We're happy to hear that you found our prices competitive and our presentation appealing. Thank you for your positive feedback; we appreciate it. We look forward to serving you again!
Auto Europe EU からの回答
We're happy to hear that you had a great experience with our quick service and pricing. Thank you for your positive feedback! We look forward to serving you again!
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