J'ai été facturé pour une location que le prestataire n'a pas voulu fournir. Après 30 jours, le service client ne répond ni aux mails, ni par l'intermédiaire du formulaire interne. Tous les numéros de... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Achtung Abzocke. Wir haben über Autoeurope einen Mietwagen bei Budget auf Madeira gebucht. Autoeurope haben wir 546€ bezahlt. Bei Budget sagte man uns der vorausgezahlte Betrag wäre nur 476€, dementsp... もっと見る
Auto Europe give good prices and service. However, sometimes their suppliers try it on. Europcar recently tried to charge me an extra day rental by booking it 1 hour later than I returned it. It aut... もっと見る
Very helpful when booking online. On arrival at Birmingham Drivalia They had upgraded my rental car. Had to cut short my rental and return to Spain due to a family matter. £1500 deposit returned... もっと見る
企業が回答しました
3.2
まあまあ
1653件のレビュー
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Auto Europe EU からの回答
We're happy to hear that the rental process was easy for you! Thank you for your positive feedback; we appreciate it a lot. We look forward to serving you again!
Auto Europe EU からの回答
Dear Matt,
We're glad you found our service easy to use. Thank you for your positive feedback; we appreciate it.
Thank you again for taking the time to share your experience. We hope to have the opportunity to serve you again.
Yours sincerely,
The Auto Europe Team
not a great experience I'm afraid
not a great experience I'm afraid. I could not find an alternative for payment but only cash in advance
2025年6月15日
自発的なレビュー
Auto Europe EU からの回答
We regret that your experience was not ideal due to the payment limitations. We appreciate your feedback and will look into providing more payment options in the future. Auto Europe cannot accept cash payment or an advance in payment, due to the online nature of our services. Having that in mind, we hope we can serve you in another time.
Auto Europe working with scammer: Green Motion Corfu
Auto Europe is working with Green motion car rental company, whose offices in Corfu airport Greece are pure scammers and extorsionists. I was scammed by Green motion, when they made up deffects on the car i rented, even if i showed them proof that was not true. Just look at how bad the reviews are about Green Motion Corfu Airport on google maps. Many people were scammed by these guys.
Shame on Auto Europe for not checking and seeing this situation, since reviews are one click away.
2025年6月11日
自発的なレビュー
Auto Europe EU からの回答
Dear Mr. Constantin,
Thank you for reaching out and sharing your experience. We truly apologize for the distress this situation with Green Motion Corfu has caused you. We understand how frustrating it is to feel scammed, and we take your feedback very seriously.
We've conducted an internal investigation and can confirm that your claim has been escalated to our Customer Service department. They are currently working to get a response from the supplier, Green Motion. Please accept our apologies for the delay and inconvenience. Our Customer Service team will contact you directly as soon as they have an update from the provider.
Best regards,
Auto Europe Team
Every time I get what I look for
Every time I get what I look for. Thank you so much for a nice service!
2025年6月9日
自発的なレビュー
Auto Europe EU からの回答
We're happy to hear that you consistently find what you're looking for with us. We appreciate you taking the time to share your positive experience with our service! We look forward to serving you again!
Auto Europe EU からの回答
We're happy to hear that you received the car you booked! Thank you for your positive feedback; we appreciate it very much. We look forward to serving you again!
I highly recommend Auto Europe
I highly recommend Auto Europe – the platform is very easy to use.
I found exactly the car I was looking for at a great price, and the entire booking process went smoothly. I paid with a credit card, and in two months I’ll be heading to Sicily.
I hope everything goes just as smoothly with the rental company itself. I’ll be back with an update after the trip!
2025年6月10日
自発的なレビュー
Auto Europe EU からの回答
We're happy to hear that you found our platform easy to use and secured a great car at a great price for your Sicily trip. We appreciate you sharing your positive booking experience, and we look forward to your update after your trip! We look forward to serving you again!
Auto Europ and Goldcar = Very bad companies
Very bad performance snd do not help you with issues in case of the rental company Gold car. Gold car is the main issue because they screwed up the booking and charged me with extra costs. No transparent communication and a very bad performance. Never again Auto Europ and Gold car
2025年5月30日
自発的なレビュー
Auto Europe EU からの回答
Dear Ms/Mr J. Pee,
Thank you for your feedback. We take your concerns seriously and apologise for your negative experience. In order to conduct a thorough investigation and address your complaint properly, we kindly request that you contact our Customer Service department.~
Our dedicated Customer Service team is best-equipped to assist you with any issues you have experienced. They will carefully review your complaint and work towards finding a solution. In order to investigate this matter on your behalf we would require you to proceed to our on line customer service web form by using the below link.
https://www.autoeurope.eu/customerservice/
https://www.autoeurope.co.uk/customerservice/
Please provide our Customer Service team with as much information as possible regarding your complaint, including any relevant voucher details. This will enable them to assist you efficiently and effectively.
Once again, we apologize for the inconvenience and we appreciate your cooperation in allowing us to investigate and address your complaint. Our goal is to ensure your satisfaction and we are committed to resolving this matter for you.
We look forward to hearing from you soon.
Yours sincerely,
Auto Europe Team
Always the best experience with them!
2025年5月25日
Auto Europe EU からの回答
We're glad you consistently have a great experience. Thank you for sharing your positive feedback with our team! We look forward to welcoming you back soon!
Auto Europe EU からの回答
Thank you for your review! We’re so happy you had a great experience with Auto Europe. We look forward to welcoming you back soon!
Money debited But booking not Done EU22508501
Hi, I made a booking for the first time on your site.
My card was debited for 368.79 Euro (EU22508501) and the booking status shown as cancelled. I have called Mr Blide and he has assured that money will be refunded in my source card.
But this is an unpleasant experience that I have had.
Please make the refund of money debited at the earliest.
Thanks
Pankaj Kumar
919828052210
2025年6月6日
自発的なレビュー
Auto Europe EU からの回答
Dear Mr. Kumaar,
We're very sorry to hear about the experience you had with your booking. We understand your frustration, and we want to assure you that your refund is being processed.
As the Auto Europe team, we act as brokers with various car rental suppliers. Sometimes, even if a booking is made and payment is initially processed, the final supplier might not accept it for various reasons. When this happens, the booking is automatically cancelled, and a refund is initiated.
Your Refund Information
The refund of 368.79 EUR will be issued to the Credit/Debit card used at the time of booking.
Auto Europe always strives to improve our current offers and guarantee you the best rates in the market, provided the rental conditions are the same.
If you have found a cheaper rate elsewhere and your rental is due to start in more than 7 days, you can always fill out our “Guaranteed Best Rates” form (“beat rate”) by clicking on the following link:
https://www.autoeurope.eu/beatrate/
https://www.autoeurope.co.uk/beatrate/
Should you require any further assistance, please don't hesitate to contact us via e-mail or call our team.
Tutto storto...non mi hanno dato la…
Tutto storto...non mi hanno dato la macchina alla hertz x via della mancanza della carta di credito, e non hanno neanche provato ad aiutare un cliente in difficoltà....mai più!!!!!!
2025年6月4日
自発的なレビュー
Auto Europe EU からの回答
Gentile Signor Scommegna,
La ringraziamo per il suo feedback. Prendiamo sul serio le sue preoccupazioni e ci scusiamo per la sua esperienza negativa.
Purtroppo, non abbiamo ricevuto una risposta tramite questa piattaforma, nonostante abbiamo cercato di richiedere ulteriori informazioni per investigare il suo caso.
Anche così, desideriamo fare tutto il possibile per rimediare. Se desidera che interveniamo a suo nome e contattiamo il fornitore, può utilizzare il link sottostante per raggiungere il nostro team dedicato al servizio clienti. Il link sarà disponibile 24 ore dopo la fine del periodo di noleggio sul voucher.
https://www.autoeurope.it/customerservice/
La preghiamo di fornire al nostro team del Servizio Clienti quante più informazioni possibili riguardo al suo reclamo, inclusi i dettagli del voucher pertinenti. Questo consentirà loro di assisterla in modo efficiente ed efficace.
Ci scusiamo ancora per l'inconveniente e apprezziamo la sua collaborazione nel permetterci di investigare e affrontare il suo reclamo. Il nostro obiettivo è garantire la sua soddisfazione e ci impegniamo a risolvere la questione.
Restiamo in attesa di un suo riscontro.
Cordiali saluti,
Il team di Auto Europe
First and foremost
First and foremost, while completing booking process in the instructions was not mention that I have to leave my credit card with the supplier during the rental time. So, how am I gonna do without my card i use only one Credit Card! You either have to find other way to secure your hidden requirements. Second, I have purchased options to cover in case of damage and other offered options. And third, the rental cost €173.60 is already taken from my card!
2025年6月5日
自発的なレビュー
Auto Europe EU からの回答
We're sorry to hear you're concerned about credit card requirements for your car rental. The practice of physically leaving your credit card with the supplier sounds truly unusual and isn't our standard procedure.
Please always be very careful with your credit cards. You should never physically leave your card with someone else. The normal process is for the rental company to block the deposit amount on your credit card, and then release it after you return the vehicle undamaged. Your card should always remain with you.
We strongly urge you to contact our Reservation Team directly to clarify this and ensure your booking is correct and you understand all requirements. Our Reservation Team can help you with any questions about your upcoming or in-progress rental:
Phone: +49 89 412 07 269
Email: reservations@autoeurope.eu
Please communicate solely with our Reservation Team regarding this matter. This will help us ensure your issue is resolved quickly and correctly.
Sincerely,
Auto Europe EU からの回答
We are so happy to hear that your move was easy and fast. We appreciate your trust in our services and thank you for the fantastic feedback! We hope to see you again soon!
Advarsel til lokale der bruger…
Advarsel til lokale der bruger Autoeurope.eu.
Er du lokal (I mit tilfælde dansker) og lejer en bil i Danmark, skal I ikke bruge Autoeurope.eu.
Priserne er uden moms, og udlejningsselskaberne kan derfor ikke udlevere bilen. Du får ikke refunderet pengene da Autoeurope i en lille linje på side 3 i kontrakten skriver, at priserne ikke gælder *Residents in Denmark and Greenland*. Selvom du påfører dansk postadresse og kommer fra dansk IP-adresse under bookning får du ingen advarsel.
Men værst af alt så risikerer du at få din planlagte ferie ødelagt. Derfor denne advarsel.
Brug i stedet autoeurope.dk eller direkte gennem udlejningsselskaber.
2025年6月4日
自発的なレビュー
Auto Europe EU からの回答
Kære hr. Allenberg,
Vi beklager dybt den ulejlighed og frustration, du har oplevet, og vi forstår fuldt ud din bekymring angående biludlejning i Danmark via Auto Europe.eu. Vi tager din feedback meget alvorligt.
Vi har undersøgt vores systemer, men vi har desværre ikke kunnet finde en nylig eller aktiv booking, der matcher din klage.
Vi vil gerne anerkende dit vigtige punkt vedrørende priser og moms for lokale indbyggere i Danmark og Grønland, når der bookes via AutoEurope.eu til leje i Danmark. Det er korrekt, at vores priser på visse af vores internationale domæner kan være eksklusive moms eller ikke gælde for borgere, der er bosiddende i det land, hvor bilen afhentes. Dette er en vigtig detalje, som vi forsøger at tydeliggøre i vores betingelser, da den afhænger af de lokale skatteregler og vores leverandørers aftaler. For at undgå sådanne situationer anbefaler vi altid danske og grønlandske indbyggere at benytte AutoEurope.dk ved leje af bil i Danmark, da denne platform er skræddersyet til at inkludere alle gældende lokale skatter og afgifter for residenter.
Din erfaring og advarsel er utrolig værdifuld for os, og vi sætter pris på, at du gør os opmærksom på dette. Vi stræber altid efter at forbedre vores kommunikation og sikre, at vores kunder har en problemfri oplevelse. Vi beklager oprigtigt den forstyrrelse, dette har forårsaget dine rejseplaner.
Med venlig hilsen,
Auto Europe Team
Always seem to have the best value and…
Always seem to have the best value and easy to deal with
2025年6月3日
Auto Europe EU からの回答
We're happy to hear that you find great value in our offerings and appreciate our ease of service. Thank you for sharing your positive experience! We look forward to serving you again!
Go to another third party for full damage cover. To make a claim AutoEurope want a bank statement showing ALL the transactions on your bank or card account for a given month.
#22109317
To pursue a claim under full damage cover, AutoEurope require full details of all transactions on my credit card for a month.
From the website:
“A credit card statement is a monthly report provided by your credit card issuer that summarizes your credit card activity during a billing cycle. It includes information like your statement balance, minimum payment due, payment due date, transaction history, and any fees or interest charged. Essentially, it's a record of your credit card spending and payments for the billing period.”
The website then goes on to give even more detail of what is required.
I suspect such an excessive demand to be illegal under the GDPR, and certainly contrary to what my bank would advise.
2025年6月2日
自発的なレビュー
Auto Europe EU からの回答
Dear James,
Thank you for sharing your concerns regarding the documentation requested for your claim.
Please be assured that we are processing your refund as informed by our Customer Service team. We understand the importance of data privacy and comply with all relevant regulations, including GDPR.
If you have any further questions or need assistance, please do not hesitate to contact us.
Best regards,
Auto Europe team
Fraud Alert
Below you may find the emails i wrote
First email “ I am writing to request a refund for the reservation attached to this message. I am currently at RentSmart 24 Bologna, where I was asked to pay an additional €75 on the grounds that I was late to pick up the car. This claim is not true, as I was at the airport check-in area before 23:00, well within the scheduled pickup time. I can provide evidence to support this.
We attempted to clarify the situation directly with the staff, but no solution was offered. They insisted on the extra charge without justification and were unwilling to cooperate or assist us in resolving the issue.
This situation not only involved an unjustified charge but also caused significant difficulties in finding alternative transportation. I consider this behavior fraudulent and would like to file a formal complaint against RentSmart 24.
Please let me know how to proceed with the complaint and the refund process.”
Second email “ I am writing to request a refund for the reservation attached to this message. I am currently at RentSmart 24 Bologna, where I was asked to pay an additional €75 on the grounds that I was late to pick up the car. This claim is not true, as I was at the airport check-in area before 23:00, well within the scheduled pickup time. I can provide evidence to support this.
We attempted to clarify the situation directly with the staff, but no solution was offered. They insisted on the extra charge without justification and were unwilling to cooperate or assist us in resolving the issue.
This situation not only involved an unjustified charge but also caused significant difficulties in finding alternative transportation. I consider this behavior fraudulent and would like to file a formal complaint against RentSmart 24.
Please let me know how to proceed with the complaint and the refund process.”
2025年5月28日
自発的なレビュー
Auto Europe EU からの回答
Dear Fitim Sahiti
Thank you for your feedback. We take your concerns seriously and apologise for your negative experience. Unfortunately, we have not received a response via this platform, although we have tried to request additional information to investigate your case. Even so,In order to conduct a thorough investigation and address your complaint properly, we kindly request that you contact our Customer Service department.
Our dedicated Customer Service team is best-equipped to assist you with any issues you have experienced. They will carefully review your complaint and work towards finding a solution. You can reach our Customer Service team in the following ways:
https://www.autoeurope.eu/customerservice/
Please provide our Customer Service team with as much information as possible regarding your complaint, including any relevant voucher details. This will enable them to assist you efficiently and effectively.
Once again, we apologize for the inconvenience and we appreciate your cooperation in allowing us to investigate and address your complaint. Our goal is to ensure your satisfaction and we are committed to resolving this matter for you.
We look forward to hearing from you soon.
Yours sincerely,
Auto Europe team
Auto Europe EU からの回答
We're glad you found our service easy to use with many car options. Thank you for your positive feedback; we appreciate it! We hope to see you again soon!
Professional and trustful
2025年5月30日
Auto Europe EU からの回答
Thank you for your review! We’re so happy you had a great experience with Auto Europe. We look forward to welcoming you back soon!
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