J'ai été facturé pour une location que le prestataire n'a pas voulu fournir. Après 30 jours, le service client ne répond ni aux mails, ni par l'intermédiaire du formulaire interne. Tous les numéros de... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Achtung Abzocke. Wir haben über Autoeurope einen Mietwagen bei Budget auf Madeira gebucht. Autoeurope haben wir 546€ bezahlt. Bei Budget sagte man uns der vorausgezahlte Betrag wäre nur 476€, dementsp... もっと見る
Auto Europe give good prices and service. However, sometimes their suppliers try it on. Europcar recently tried to charge me an extra day rental by booking it 1 hour later than I returned it. It aut... もっと見る
Very helpful when booking online. On arrival at Birmingham Drivalia They had upgraded my rental car. Had to cut short my rental and return to Spain due to a family matter. £1500 deposit returned... もっと見る
企業が回答しました
3.2
まあまあ
1653件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューに回答していません
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beware of cowboy rental companies in their portfolio
I have always had good service but they have changed. they are starting to include sub standard rental companies like PriceCarz which give the customers no end of troubles. And when you contact the customer service about a specific issue they gave a standard blah blah, I could have written to them in Swahili and got the same response, at least from one Jesper Lindnert.
2025年5月30日
自発的なレビュー
Auto Europe EU からの回答
Dear Customer,
Thank you for bringing this to our attention. We understand your frustration and want to assure you that your issue is already being handled by our Customer Service team.
Usually, the deposit is released as soon as the car is returned in the correct condition; however, some delays can occur. Since your car was returned on May 20th, 2025, it is possible that the deposit will not be unblocked until the end of the month.
Our team has also requested additional documents from you so that we can open a claim with the supplier on your behalf and work towards a resolution.
We appreciate your patience and understanding during this process.
Best regards,
Auto Europe team
easy and user friendly process
2025年5月30日
Auto Europe EU からの回答
We're happy to hear that the process was user-friendly for you. Thanks for your feedback! We hope to see you again soon!
Booking a car through AUTOEUROPE.eu was…
Booking a car through AUTOEUROPE.eu was easy and fast.
The choice of cars is large. Since the car is yet to be received, there are currently no reviews for the car rental company.
2025年5月28日
自発的なレビュー
Auto Europe EU からの回答
We're happy to hear that booking was easy and fast. We appreciate your feedback on the car selection. We hope you have a great experience with the car rental company. Thank you!
Auto Europe EU からの回答
We're happy to hear that you found our pricing and options clear. Thank you for your feedback!
No discount even when advertised
No discount even when advertised. Auto Europe EU offered a 25% discount on a banner on their website for members (of which I am one) but then nothing materialised during my booking. So I called their offices and they said they could do nothing about it. They offered me a discount of 4 Euros. Basically, this is false advertising. Otherwise I think this is a pretty good and reliable firm.
2025年5月27日
自発的なレビュー
Auto Europe EU からの回答
Dear Martha,
Thank you for contacting Auto Europe. We appreciate your feedback and would like to address your concerns regarding the prices on our website.
At Auto Europe, we strive to provide transparent and competitive pricing to ensure a seamless and satisfactory booking experience for our customers. We understand that price changes can sometimes be frustrating, and we apologize for any confusion or inconvenience caused.
Our pricing is regularly monitored and updated to ensure we offer our clients the best possible rates. However, due to dynamic pricing and the nature of the car rental industry, prices can fluctuate based on several factors, including location, time of booking, rental duration, and supply and demand.
We appreciate you bringing this to our attention. We understand your frustration regarding the advertised discount not being applied during your booking. We're sorry that our team was unable to honour the discount and for the inconvenience this caused. Sometimes it can be a bug on the system and the reservations team has no access to that kind of resolutions. We'll investigate this issue further to ensure accurate advertising in the future. Thanks for your feedback.
Auto Europe EU からの回答
We're happy to hear that you found our platform easy to use and reliable. We appreciate your feedback on our prices!
Difficulty receiving refund on cancellation
I made a booking and few hours later well outside 48 hours free cancellation,I cancelled the booking due to change of travel plan. 5 days after, I'm still waiting for my refund. At the time of the booking, my bank account was debited instantly, but I have to wait for days for the legitimate refund.
2025年5月21日
自発的なレビュー
Auto Europe EU からの回答
Dear Mr. Khavand,
Thank you for your feedback, as it helps us grow and continuously improve our services.
We understand your frustration regarding the processing time for your refund. We sincerely apologize that you are waiting longer than expected.
There are several reasons why a refund can take longer than an immediate charge. Typically, the charge is an immediate transaction managed directly by the banking system. The refund process, however, involves several steps and internal verifications on our end and by your bank or payment service provider. These checks are necessary to ensure the security of the transaction and prevent any errors or fraud.
We sincerely apologize for this delay and for the inconvenience it is causing you.
We appreciate your patience and understanding. Our goal is your satisfaction, and we are committed to resolving the situation as quickly as possible.
Sincerely,
Auto Europe Team
I want a refund
I want a refund, the reservation did not happen. When I went to the office at the time I made the reservation, the office was closed. There were 5 other families waiting for a car like me. Although it was 12:00, the office did not open and we could not pick up the car. We were both victimized and could not follow a certain program of our trip. There was no one responsible and the phones did not answer. I had to rent a new car at the airport at the last minute
2025年5月18日
自発的なレビュー
Auto Europe EU からの回答
Dear Mr. Aksu,
Thank you for your feedback. We take your concerns seriously and apologise for your negative experience.
At Auto Europe, we strive to provide a seamless and satisfactory rental experience, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable to us, and we have already found your complaint that is at hands of our dedicated Customer Service team. They will be taking your case and will be in touch with you directly to address your concerns and work towards a resolution.
Once again, we apologize for the experience you had and appreciate your feedback as it helps us to improve our services. We hope to have the opportunity to serve you better in the future.
Best regards,
Auto Europe Team
Good choice of vehicles
2025年5月24日
Auto Europe EU からの回答
We appreciate your positive feedback! We're glad you liked our vehicle selection.
Highly professional
Highly professional, incredibly fast, friendly, and remarkably straightforward process. I can confidently select my preferred car exactly as I want it, all at a lower cost than other providers.
Ekthana
2025年5月20日
自発的なレビュー
Auto Europe EU からの回答
We're happy to hear that you found the process professional, fast, and straightforward. We're glad you could select your preferred car at a lower cost. Thank you for your positive feedback.
I am only just at the point of hiring…
I am only just at the point of hiring but filling in the form on line was straightforward and very comprehensive covering a range of possible events.
2025年5月21日
Auto Europe EU からの回答
We're happy to hear that you found the online form straightforward and comprehensive. Thank you for your feedback!
Auto Europe EU からの回答
We appreciate your long-term support. It's great to know you've had such a positive experience with us over the years! We hope to see you again soon!
Yours office still closed
Yours office still closed
My reservations starts 30 min ago but arent there anybody
2025年5月18日
自発的なレビュー
Auto Europe EU からの回答
Dear Mr. Aksu,
Thank you for your feedback. We’re very sorry to hear of your negative experience when picking up your car.
Not only do we understand how frustrating it can be when things don't go as smoothly as expected, we share in your disappointment.
We strive to ensure a seamless experience for our customers. Unfortunately, as a car rental broker, we have limited control over the staff and processes of our car rental partners.
Unfortunately, we have not received a response via this platform, although we have tried to request additional information to investigate your case.
Even so, we would like to do everything in our power to make things right for you. Should you wish us to intervene on your behalf and contact the supplier, you can use the link below to reach out to our dedicated customer service team.
https://www.autoeurope.eu/customerservice/
https://www.autoeurope.co.uk/customerservice/
Once again, we apologise for the poor level of service provided by the supplier. The satisfaction of our clients is paramount, and we will use your feedback to try and prevent similar situations in the future.
Thank you for taking the time to share your experience. We hope to have the opportunity to serve you again in the future.
Yours sincerely,
Auto Europe Team
Bad English, did not provide a car, did not send cancellation or refund even after offering it
In case of flight delays the e-mail states AutoEurope must be informed by phone call (not e-mail), and when we called the person could not speak English and did not understand a single word.
After calling again a very bad English customer service staff said we can have an after hours pick up, the person will come and we have to pay extra 36€ which we accepted. When we arrived there was no one to pick the car up. We called the customer service and they told us they cannot do anything at the moment, we have to call again the next day. The next day we called and they told us we can do the car cancellation, which we agreed, and that we will receive the cancellation e-mail soon. We never received the cancellation e-mail, never received the car, and never received the refund. Highly unproffesional, marketing as an international service yet cannot speak english and insisting on phone calls which up to now cost us additional 70€ because of roaming and all the agents kept saying give us a moment until we ask our supervisors and left us waiting with the music which made each phone call 5+ minutes long, up to 15min.
About the reply: I got an e-mail requesting more info, but after filling it up, and clicking "submit" the link was broken and unable to submit. The link offering to intervene has already expired since the reply comes more than 24h after the end of the rental period.
2025年5月16日
自発的なレビュー
Auto Europe EU からの回答
Update :
Dear Customer Zubac,
We apologise if the following information was not clear: "The link will be available 24 hours after the end of the rental period on the voucher."
The link should be available only now since more than 24h after the end of the contracted rental have passed.
You should be able to access it.
Dear Customer Zubac,
Thank you for your feedback. We take your concerns seriously and apologise for your negative experience.
Unfortunately, we have not received a response via this platform, although we have tried to request additional information to investigate your case.
Even so, we would like to do everything in our power to make things right for you. Should you wish us to intervene on your behalf and contact the supplier, you can use the link below to reach out to our dedicated customer service team. The link will be available 24 hours after the end of the rental period on the voucher.
https://www.autoeurope.eu/customerservice/
https://www.autoeurope.co.uk/customerservice/
Please provide our Customer Service team with as much information as possible regarding your complaint, including any relevant voucher details. This will enable them to assist you efficiently and effectively.
Once again, we apologize for the inconvenience and we appreciate your cooperation in allowing us to investigate and address your complaint. Our goal is to ensure your satisfaction and we are committed to resolving this matter for you.
We look forward to hearing from you soon.
Yours sincerely,
Auto Europe Team
verry easy to use!
2025年5月15日
Auto Europe EU からの回答
We're thrilled to hear you found our product easy to use. Your feedback is greatly appreciated. We hope to see you again soon!
Always a great service
2025年5月14日
Auto Europe EU からの回答
Dear Phillip,
We appreciate your kind words and are thrilled to hear you consistently have a positive experience with our service.
We’re here to help!
Best regards,
Auto Europe team
easy to book
2025年5月12日
自発的なレビュー
Auto Europe EU からの回答
Dear Kandy Hirsch,
Thank you for your feedback! We’re delighted to hear that you found the booking process easy. We always strive to provide a seamless and user-friendly experience for our customers.
Should you have any further questions or need assistance, feel free to reach out. We’re here to help!
Best regards,
Auto Europe team
Auto Europe EU からの回答
Dear Mifsud,
Thank you for your kind words! We're happy to hear you found our website easy to use and that you were pleased with our selection of cars and prices.
We look forward to hearing from you soon.
Yours sincerely,
Auto Europe Team
Auto europ has been my first choice for…
Auto europ has been my first choice for car rental in international travel.
They have best rates and insurance services.
2025年5月10日
自発的なレビュー
Auto Europe EU からの回答
Dear Mr Jimmy Dias,
Thank you for contacting Auto Europe. We appreciate your feedback! We're thrilled to hear that you had a great experience with us. If you ever need anything in the future, don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Auto Europe Team
Good company to book with
2025年5月10日
Auto Europe EU からの回答
Thank you, Mr. Ken McLaren! We're glad to hear that you had a positive experience with us. If you need anything else, feel free to reach out. Looking forward to serving you again soon!
Best regards,
Auto Europe team
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