I reached out to Autonomous about replacement parts for my ErgoChair Pro, which was already outside its warranty period. Ashley was incredibly helpful, friendly, and transparent throughout the e... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Kind of disappointed, I ordered a chassis 2 months ago and they keep delaying even though they promised every week for the last 3 weeks it would ship by the end of the week. Originally I wait... もっと見る
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Have purchased quite a few desks and chairs from these guys. Always been happy with the product. Had a controller cable get ripped out accidentally. Contacted them and had a replacement on the way the... もっと見る
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The Autonomous Core desk and chair set has been a great addition to my home office. The desk feels solid and stable even at full height, and the electric adjustment is smooth and quiet — no jarrin... もっと見る
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企業情報
当該企業による記述
The Everything Store for WFH ✨Best prices on a wide selection of high quality products. 🎉Log-in to access the best prices today! We build products for you to #worksmarter. Join the movement. #iamAutonomous #beAutonomous #autonomousdotai. Autonomous engineers stuff that frees you up to be adventurous. Let life take centre stage - go on impromptu getaways, take in the sights and see the world around you. For the world to truly be at your fingertips, you need the right tools.
連絡先
310 Nevada St, 92373, Redlands, 米国
- (917) 825-7677
- human@autonomous.ai
- autonomous.ai
4.5
優良
2917件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 70％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I recently reached out to purchase…
I recently reached out to purchase replacement parts for my chair. I've had my ErgoChair 2 since 2020, so 6 years later it's still rocking - it just needs new armrest covers. Support was quick, gave me a few options since the exact part I wanted was back ordered, and they had me out the door in 20 minutes.
2026年4月24日
自発的なレビュー
Autonomous Inc からの回答
Love to hear your ErgoChair 2 is still going strong after all these years! We’re happy our support team could help you find the right replacement option quickly.
Hope the new armrest covers keep your chair feeling great for many more workdays!
Autonomous Inc からの回答
Short, sweet, and we love to hear it! Glad you’re enjoying the chair and had a great support experience with us.
Excellent customer service
Excellent customer service. Ashley was able to promptly get the parts we needed to do our replacement for the ergonomic chair pro. Just few wear of screws. I’m happy with the company and the service I received. 👍🏼🙌🏼
2026年4月23日
自発的なレビュー
Autonomous Inc からの回答
We’re glad Ashley could help get the parts sorted quickly! It’s great to hear you’re happy with both the service and your experience with Autonomous.
Thank you and hope you have a wonderful day ahead! 🙌🏼
I love this company and their products
I love this company and their products/ customer service. I have had their chair for 6+ years and wanted a new seat. Ashley created me a custom order and it is on its way!
2026年4月21日
自発的なレビュー
Autonomous Inc からの回答
Thank you for the amazing review! Having you with us for 6+ years truly means the world. We're so glad Ashley could help you get that custom seat order sorted out.
Your continued support is what keeps us going! Have a nice day ahead.
Autonomous Inc からの回答
Thank you so much for the 5-star review! We'll be sure to pass your kind words along to Ashley — She’ll be happy to know she could help.
Enjoy your setup, and don't hesitate to reach out if you need anything else!
5 STARS if the arm rests were longer…
5 STARS if the arm rests were longer and padded. Otherwise great so far.
2026年4月16日
Autonomous Inc からの回答
We're happy you're having a great time with the chair so far.! Your suggestion is incredibly helpful, and we’ll pass this to our product team for future improvements. If you ever need further assistance, feel free to reach out.
Enjoy your new setup!
Perfect customer service
I have multiple products with Autonomous, chair, stool, desk, and in my 3+ years, it's the first time I've gotten a problem with my chair. Ashley from customer service was phenomenal. Simple, clear, solution found in a matter of minutes. It's weird to say, but I'm thrilled about my chair breaking and experiencing this amazing customer service! Hope everything will be fixed as quickly!
2026年4月20日
自発的なレビュー
Autonomous Inc からの回答
We sincerely apologize for the issue with your chair, but we're delighted to hear that Ashley provided a clear solution you deserved.
It’s wonderful to have customers who support us across our entire product line. Thank you so much for your continued trust in Autonomous!
Quality products
2026年4月15日
Autonomous Inc からの回答
Thanks for the shout-out! We’re happy to hear you’re loving the quality. Let us know if you ever need anything else for your workspace.
Making it cheaper
You replaced the area under the desk that holds the electronics with plastic instead of the metal box that was 100% better .
2026年4月15日
Autonomous Inc からの回答
We appreciate your feedback! Our team often updates materials to ensure longevity and efficiency, but we understand that the original metal is something many of our users value. Your input is essential as it helps us decide where to focus our improvements next.
Thank you for choosing Autonomous, and feel free to reach out if you have any more suggestions!
Excellent shopping and checkout…
Excellent shopping and checkout experience. Products were delivered timely and are of incredible quality. Assembly instructions were clear and easy to read. This is the second desk purchase and won’t be the last
2026年4月10日
Autonomous Inc からの回答
We are thrilled to hear that your second experience with us was just as seamless as the first. Knowing that our assembly instructions were clear and that you’re enjoying the quality truly makes our day.
Enjoy your upgraded workspace!
Autonomous Inc からの回答
Thank you so much! We are absolutely delighted to hear that you love your new chair and that it adds beauty to your space. Enjoy your comfortable and stylish setup!
We are missing 4 A and 4 B screws and…
We are missing 4 A and 4 B screws and were unable to complete the build on a day we had set aside to get everything in place. Need replacements sent. Thank you.
2026年4月17日
Autonomous Inc からの回答
We are sorry for the frustration caused! Our support team has reached out to you via email to arrange the replacement. We are committed to getting this resolved as soon as possible.
Thank you for your patience while we make this right!
Desk quality
I really like the quality of the desk and design. This is my second desk from Autonomous. The only thing I would recommend is that prod comes with plastic tray for cable management but it was metal then it would have been great because this plastic material is not so good.
2026年4月13日
Autonomous Inc からの回答
We truly appreciate your feedback regarding the cable management tray. Hearing directly from our long-term users about how we can improve our materials is incredibly valuable. We’ve shared your suggestion with our Product Team for future consideration.
Thank you for helping us grow!
Helpful Support Chat
I needed to purchase a replacement gaslift cylinder. While I think it is a poorly built chair that fails in this way in 6 years, the person who chatted with me was really helpful. I would not have been able to purchase the replacement part without their help. Also, the replacement part was $29.95, which tells me that all these cylinders are cheap junk that will fail. But my point is that the person on the chat really helped me out.
2026年4月17日
自発的なレビュー
Autonomous Inc からの回答
Thank you for sharing your honest feedback! We’re so glad to hear that our chat support team was able to assist you effectively in finding the correct replacement part.
We also hear your concerns regarding the longevity of the gas lift cylinder. Your feedback about the component’s durability over the years is very important for our quality control team to review and improve.
We appreciate you sticking with us, and thank you for your understanding!
Products got damage on shipping
Products got damage on shipping, and they replace them not questions ask. I just provided pictures of the damage products. The chat process was easy and fast.
2026年4月16日
Autonomous Inc からの回答
We're happy we could help! Sorry again about the shipping damage, but glad the replacement process was a breeze for you. Thanks for choosing us!
Seemingly unable to ship to the UK
Seemingly unable to ship to the UK, despite allowing you to place an order.
I placed an order of a chair to the UK, with an estimated same-day shipping in my order confirmation.
After a week passed without any progress on my order, I asked for an update, and customer service promptly said they would check an update with the UK warehouse team.
After 3 more days with no update, I chased and they said they again that they had no update.
I said that if they didn't have an update after 2 weeks of waiting, to please cancel the order.
On the 2 week anniversary of placing an order, they emailed to say they were still waiting to hear from their warehouse, seemingly not able to get in contact with their own shipping team for 2 weeks.
No reassurance was provided as to whether they would be able to even fulfil the order, and they just kept saying they would update me later.
Based on my experience, it seems they don't have the infrastructure to provide deliveries to the UK, so I'm not sure why they allow you to place them, only to not fulfil them.
2026年4月17日
自発的なレビュー
Autonomous Inc からの回答
We are truly sorry for the frustration this has caused! Please be assured that our team is following up on your cancellation request, and pushing this through as a priority to ensure your refund is processed shortly.
We will be reaching out to you directly via email shortly with a concrete update. Thank you for your patience!
Once again, to the rescue!
Once again, Ashley to the rescue.
Great customer support, Ashley guided me step by step to out rule problems and even though we did not get our desk to work, we found the issue. We got to replace a part, but looking forward to have that fixed soon!
2026年4月16日
自発的なレビュー
Autonomous Inc からの回答
Thank you for the glowing review! We're happy I could help you identify the issue with your desk. We appreciate your patience while we worked through the steps together.
Enjoy your desk once it’s back in action, and have a nice one!
Surprised and happy to be able to get parts for an older product.
They still stock parts for their older products, very convenient to be able to get replacements 6+ years after purchase. The website itself could be a bit more convenient in terms of being able to order directly, but in lieu of that, the customer service reps who you have to order through are fast, kind, and thorough.
2026年4月14日
自発的なレビュー
Autonomous Inc からの回答
6+ years is amazing! We’re so glad we could help you find those replacement parts to keep your gear going. We're definitely looking into ways to make the site more user-friendly.
Thank you for the shout-out to our support team and for your honest feedback!
Ashley was amazing
Ashley was amazing. She deserves a promotion. Attentive and quick, I wish customer support is always like this.
2026年4月13日
自発的なレビュー
Autonomous Inc からの回答
We are thrilled to hear that Ashley provided you with such attentive and quick support. She is indeed a superstar, and we’ll be sure to share your kind words and "promotion" vote to our leadership team.
Enjoy your Autonomous set up!
Best chair by far
Best chair by far! Super comfortable and adjustable. I'm an IT guy so I sit for most of my day and I have no problems with fanny fatigue or leg or back pains like some other chairs.
2026年4月8日
Autonomous Inc からの回答
Thank you so much for the 5-star shout-out! We’re thrilled to hear that our chair is keeping the "fanny fatigue" and back pains at bay. It’s great to know the adjustability is hitting all the right spots for your long sessions.
Stay comfortable and keep crushing those lines of code!
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