Autoserve Ltd ロゎ
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Autoserve Ltd レビュヌ 

388
•
TrustScore 5段階評䟡の4.5

4.6

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Drew deserves a medal as he has the patience of a saint! His understanding. time and care was beyond the call of duty when dealing with my MOT booking and very much appreciated. Thank you.

5぀星のうち5の評䟡

I have dealt with your company since 2021. Always great efficient service. I have dealt with Sharon and she deserves a huge mention and thankyou for her help advice and exemplary service an absolute... もっず芋る

5぀星のうち5の評䟡

James was exceptionally proactive in covering all my needs, checked out the date of the first appointment offered, realised that the date was not in the agreed range and took initiative to find anothe... もっず芋る

5぀星のうち5の評䟡

Unexpected and very well received. I attempted to book an MOT via Autoservces portal and didn't realise there was a date range later than I required. So I just booked and paid myself. Autoserve, and... もっず芋る

䌁業が回答したした

䌁業情報

  1. ハむダヌ サヌビス

圓該䌁業による蚘述

Autoserve is a rapidly growing vehicle and fleet management company located in the West Midlands. We offer comprehensive guaranteed maintenance and fleet contracts across the UK, designed to encapsulate our philosophy of ‘one call does it all’. With over 40 years’ experience, our dedicated and friendly team prides itself on offering cost-effective and personalised solutions for our customers. We continually strive be innovators within the industry, rapidly responding to the changing and diverse needs of our customers. All of our partnered garages and suppliers work with us to offer discounts and service level agreements, which include both guarantees on workmanship and spare parts. In addition, we utilise a sophisticated, in-house computer system which draws on motor manufacturer information and technical trade databases. This provides us with invaluable data for every make and model of vehicle on the UK’s road network. Finally, all Autoserve customers have access to our 24/7, in-house Driver Helpline. Manned by our own highly-trained and friendly team members, they’re able to offer advice and support based on the unique specifications of your car’s make and model; providing you with advice that’s accessible and personalised.

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4.6

優良

TrustScore 5段階評䟡の4.5

388件のレビュヌ

5぀星
4぀星
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1぀星

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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.6

すべおのレビュヌ

(388)

過去12か月のレビュヌ数: 160件

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5぀星のうち5の評䟡

Exceptional customer service

James was exceptionally proactive in covering all my needs, checked out the date of the first appointment offered, realised that the date was not in the agreed range and took initiative to find another garage near my area and make a booking there instead. Very happy with the customer service and not easy to find nowadays.

2026幎9月18日
自発的なレビュヌ
5぀星のうち5の評䟡

Exemplary service

I have dealt with your company since 2021. Always great efficient service. I have dealt with Sharon and she deserves a huge mention and thankyou for her help advice and exemplary service an absolute credit to your company. I am sorry that l am not renewing another contract as the car l am leasing now comes with maintenance. Thankyou for everything Sharon a pleasure to have had you to help me.

2026幎9月10日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent service from Drew

Excellent service from Drew, made the process of selecting a main dealer for my lease car service very easy.

2026幎8月26日
自発的なレビュヌ
Autoserve Ltd ロゎ

Autoserve Ltd からの回答

Thank you very much for taking the time to leave such a positive review. We’re delighted to hear that Drew made the process of selecting a main dealer for your lease car service so easy. We’ll be sure to pass on your kind feedback to him!

5぀星のうち5の評䟡

Really helpful and efficient service


Really helpful and efficient service from Jackie

2026幎8月27日
自発的なレビュヌ
Autoserve Ltd ロゎ

Autoserve Ltd からの回答

Thank you for your kind review! We’re delighted to hear that Jackie provided such a helpful and efficient service. We’ll be sure to pass on your lovely feedback to her.

5぀星のうち5の評䟡

Very quick to answer my call

Very quick to answer my call. Very lovely lady who answered the call. She was very calm, clear and informative. Thank you for making that call pain free!

2026幎8月26日
自発的なレビュヌ
Autoserve Ltd ロゎ

Autoserve Ltd からの回答

Thank you so much for your lovely review! We’re delighted to hear that you received such a calm, clear and informative service. It’s wonderful to know that we were able to make the call as easy and pain-free as possible. We’ll be sure to pass on your kind feedback to the team!

5぀星のうち5の評䟡

All sorted at the time I wanted.

I needed a service and MOT just in time for my leased car to return. For convenience, I also needed to use a particular garage near to me — but which did not feature as an available option. Drew sorted it all for me. All good.

2026幎8月18日
自発的なレビュヌ
Autoserve Ltd ロゎ

Autoserve Ltd からの回答

Thank you so much for your fantastic review! We’re delighted to hear that Drew was able to arrange everything for you and find a solution that suited your needs. It’s great to know he made the process easy and stress-free, especially with your lease return deadline. We’ll be sure to pass on your kind feedback to Drew!

5぀星のうち5の評䟡

I received excellent service from James


I received excellent service from James throughout the process. He was extremely thorough, kept me updated at every stage and always called back when he said he would. His communication was outstanding and he handled everything professionally, including arranging the work and payment with the garage to my satisfaction. I really appreciated his reliability and attention to detail. I would be very happy to recommend his services to anyone looking for this kind of support.

2026幎8月14日
自発的なレビュヌ
Autoserve Ltd ロゎ

Autoserve Ltd からの回答

Thank you so much for taking the time to leave such a detailed and positive review. We’re delighted to hear that James provided such excellent service and kept you informed throughout the process. His reliability, professionalism and attention to detail are exactly what we aim for, and we’ll be sure to pass on your wonderful feedback to him. Thank you for your recommendation!

5぀星のうち1の評䟡

Beware of being billed twice

Beware of being billed twice. Once by these people and once by the lease company. Was not warned I would be hit with a charge.
Customer service is not great either. They are also particular what maintenance they cover, and it’s a nuisance waiting for them to action the work. Not great!

2026幎8月13日
自発的なレビュヌ
Autoserve Ltd ロゎ

Autoserve Ltd からの回答

Thank you for sharing your feedback. We’re sorry to hear you were unhappy with your experience; however, we would like to clarify a few points for the benefit of anyone reading this review.

The mileage charge referred to was not a duplicate charge. The vehicle had exceeded the mileage allowance agreed under the customer’s maintenance contract with us, and the excess mileage charge is clearly explained on the front of the signed contract.

Any separate charges applied by the customer’s lease company are outside of our control and relate to a separate agreement between the customer and their lease provider. As the vehicle’s maintenance provider, we cannot be held responsible for charges arising from that separate lease agreement.

The payment for the excess mileage charge was originally due to be collected by Direct Debit. However, the Direct Debit was cancelled before we were able to collect the payment. We subsequently contacted the customer and, as a gesture of goodwill, offered the option of repaying the outstanding amount by instalments rather than requiring the full amount immediately.

We’re also sorry that the customer felt our maintenance service was not meeting expectations. Our maintenance agreements do have specific terms regarding what is and isn't covered, and we always aim to communicate these as clearly as possible and action authorised work promptly.

We appreciate all feedback and will continue to review how we communicate our contractual terms and the process for arranging maintenance to ensure our customers have a clear understanding of the service they have purchased.

Kind Regards
Autoserve

5぀星のうち5の評䟡

Excellent customer service that was


Excellent customer service that was professional and helpful. Thank you Jackie!

2026幎8月12日
自発的なレビュヌ
Autoserve Ltd ロゎ

Autoserve Ltd からの回答

Thank you for your lovely review! We’re delighted to hear that Jackie provided such professional and helpful customer service. We’ll be sure to pass on your kind feedback to her. Thank you for choosing us!

5぀星のうち5の評䟡

Very easy to sort out

Very easy to sort out, no fuss, all sorted in less than 2 minutes
Thank you

2026幎8月10日
自発的なレビュヌ
Autoserve Ltd ロゎ

Autoserve Ltd からの回答

Thank you for your feedback, Jackie will be pleased by you positive comments.

Kind Regards

Autoserve

5぀星のうち5の評䟡

Jackie was super helpful

Jackie was super helpful! Helped me get someone out very quickly.

2026幎8月10日
自発的なレビュヌ
Autoserve Ltd ロゎ

Autoserve Ltd からの回答

thank you for such lovely feedback regarding your experience with Jackie, we are so pleased you had a pleasant experience

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