Drew deserves a medal as he has the patience of a saint! His understanding. time and care was beyond the call of duty when dealing with my MOT booking and very much appreciated. Thank you.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I have dealt with your company since 2021. Always great efficient service. I have dealt with Sharon and she deserves a huge mention and thankyou for her help advice and exemplary service an absolute... もっと見る
James was exceptionally proactive in covering all my needs, checked out the date of the first appointment offered, realised that the date was not in the agreed range and took initiative to find anothe... もっと見る
Unexpected and very well received. I attempted to book an MOT via Autoservces portal and didn't realise there was a date range later than I required. So I just booked and paid myself. Autoserve, and... もっと見る
企業が回答しました
企業情報
当該企業による記述
Autoserve is a rapidly growing vehicle and fleet management company located in the West Midlands. We offer comprehensive guaranteed maintenance and fleet contracts across the UK, designed to encapsulate our philosophy of ‘one call does it all’. With over 40 years’ experience, our dedicated and friendly team prides itself on offering cost-effective and personalised solutions for our customers. We continually strive be innovators within the industry, rapidly responding to the changing and diverse needs of our customers. All of our partnered garages and suppliers work with us to offer discounts and service level agreements, which include both guarantees on workmanship and spare parts. In addition, we utilise a sophisticated, in-house computer system which draws on motor manufacturer information and technical trade databases. This provides us with invaluable data for every make and model of vehicle on the UK’s road network. Finally, all Autoserve customers have access to our 24/7, in-house Driver Helpline. Manned by our own highly-trained and friendly team members, they’re able to offer advice and support based on the unique specifications of your car’s make and model; providing you with advice that’s accessible and personalised.
連絡先
2, Saint Kenelm Court, B62 8HD, Halesowen, 英国
- autoserve.co.uk
4.6
優良
388件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Absolutely unbelievable service
Absolutely unbelievable service. I called a garage for an MOT, refused service due to it being ‘not their remit’ called Autoserve to sort this out and they did everything on my behalf.
Incredible
2026年8月4日
自発的なレビュー
Autoserve Ltd からの回答
thank you for your wonderful feedback we will be sure to let James know of your kind words.
Very helpful customer service
Alex understood what was needed and arranged an oil change at a garage the previous person I spoke to said didn’t have an account with Autoserve! He then confirmed by text to confirm everything.
2026年7月27日
自発的なレビュー
Autoserve Ltd からの回答
Thank you so much for sharing your wonderful feedback. We’re thrilled to hear that Alex provided such exceptional support and took the time to fully understand your needs. It’s fantastic to know that he was able to resolve the issue, arrange your oil change efficiently, and ensure everything was confirmed clearly with a follow-up text.
We’re especially pleased that Alex went the extra mile to provide a smooth and reassuring experience, particularly after the difficulties you had previously encountered. We’ll be delighted to pass your kind words on to Alex, who will be proud to know his dedication made such a positive difference. Thank you again for recognising the outstanding service provided.
Hassle free booking process tailored to…
Hassle free booking process tailored to my requirements
Regular updates provided
Quick and easy collection process - no forms to fill, no hidden charges
2026年7月20日
自発的なレビュー
Autoserve Ltd からの回答
Thank you for your excellent feedback. it is nice to hear that you found the booking process hassle-free and tailored to your requirements. It's great to know that the regular updates, quick collection process, and clear approach helped make your experience smooth and straightforward. We really appreciate you taking the time to share your comments.
Brilliant service and phone management…
Brilliant service and phone management skills the best. They went above and beyond to help.
2026年7月22日
自発的なレビュー
Autoserve Ltd からの回答
Thank you for your fantastic feedback. We're delighted to hear that you received such brilliant service and that our team provided excellent support over the phone. It's wonderful to know they went above and beyond to help you. We'll be sure to share your kind words with the team, and we really appreciate you taking the time to recognise their efforts.
Excellent service and extremely…
Excellent service and extremely helpful, put me at ease
2026年7月22日
自発的なレビュー
Autoserve Ltd からの回答
Thank you for your lovely feedback. We're so pleased to hear that you received excellent service and that our team was able to provide the support and reassurance you needed. We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to the team.
Excellent service throughout
Excellent service throughout. My call was answered promptly, and I received helpful advice and support when arranging my vehicle's first service. Despite the required process not having been fully followed, the team went above and beyond to maintain my original booking, which was greatly appreciated. Friendly, professional staff and a very straightforward process from start to finish.
2026年7月22日
自発的なレビュー
Autoserve Ltd からの回答
Thank you for your fantastic feedback. We're delighted to hear that your call was answered promptly and that our team was able to provide helpful advice and support when arranging your vehicle's first service. It's especially pleasing to know that the team went above and beyond to keep your original booking in place, despite the process not having been fully followed. We'll be sure to share your kind comments with the team. Thank you for taking the time to recognise their friendly, professional service – we really appreciate it.
Helpful advice…
Helpful advice and straightforward process to get a service for my car.
2026年7月20日
自発的なレビュー
Autoserve Ltd からの回答
Thank you for your kind feedback. We're happy to hear that you found the advice helpful and the process of arranging a service for your car straightforward. We really appreciate you taking the time to share your experience and are glad we could help.
Jackie was helpful and went above and…
Jackie was helpful and went above and beyond
2026年7月13日
自発的なレビュー
Autoserve Ltd からの回答
Thank you for your wonderful feedback. We're so pleased to hear that Jackie was so helpful and went above and beyond to assist you. We'll be sure to pass your kind words on to her, she'll be thrilled to know her efforts made such a positive difference. Thank you for taking the time to share your experience.
Great team
Great team, had a problem this morning and had to ring. Spoke to James and Drew and they were fantastic.
2026年7月10日
自発的なレビュー
Autoserve Ltd からの回答
Thank you for your fantastic feedback. We're glad to hear that James and Drew were able to help resolve your problem and provided such great service. We'll be sure to pass your kind comments on to them they'll really appreciate the recognition. Thank you for taking the time to share your experience.
Been sitting in Kwik fit for 1 hour…
Been sitting in Kwik fit for 1 hour waiting for autoserve to approve two tyres. What a joke
2026年7月1日
自発的なレビュー
Autoserve Ltd からの回答
Hi there,
We're sorry to hear about your experience and completely understand how frustrating it must have been to be waiting at the fitting centre while approval for your tyres was pending.
While our average approval response time is just 13 minutes, we're sorry that this wasn't your experience on this occasion. We appreciate that waiting for an hour is unacceptable, and we apologise for the inconvenience caused.
We'd like to investigate what happened and see how we can improve. If you could email info@autoserve.co.uk with your vehicle registration or booking reference, we'll look into the delay and get back to you.
Thank you for bringing this to our attention, and we hope to have the opportunity to put things right.
Kind Regards
Autoserve
Personable and got the issue resolved…
Personable and got the issue resolved (I’ve tried multiple times to get the issue addressed with no success). Gave really helpful information to resolve in case there were any issues at the garage
2026年6月29日
自発的なレビュー
Autoserve Ltd からの回答
Thank you for your kind feedback. We're happy to hear that your issue was finally resolved and that you found the support both personable and helpful. It's great to know the information provided gave you confidence in case there were any issues at the garage. We really appreciate you taking the time to share your experience and will be sure to pass your comments on to the team.
Really quick to answer the call
Really quick to answer the call. Solved my query without issue or delay.
Friendly & efficient customer service staff.
2026年6月30日
自発的なレビュー
Autoserve Ltd からの回答
Thank you for your fantastic feedback. We're delighted to hear that your call was answered quickly and that your query was resolved without any issues or delays. It's great to know you found our team friendly and efficient. We really appreciate you taking the time to share your experience.
Jackie was super helpful and friendly
Jackie was super helpful and friendly. Much appreciated. Thanks so much.
2026年6月29日
自発的なレビュー
Autoserve Ltd からの回答
Thank you for your lovely feedback! We're so pleased to hear that Jackie was so helpful and friendly. We'll make sure your kind words are passed on to her, she'll really appreciate them. Thanks again for taking the time to share your experience.
Operator professional and friendly
Your operator was quick to answer and after a check of my vehicle details ,my query was answered in a very professional yet friendly manner.
2026年6月29日
自発的なレビュー
Autoserve Ltd からの回答
Thank you for your kind feedback. We're delighted to hear that your query was answered quickly and that our operator was able to assist you in a professional and friendly manner. We'll be sure to pass your comments on to the team, who will be pleased to know their service was appreciated.
Kind regards
Autoserve
Total rip off
Total rip off. Was sold to me as a maintenance plan, absolutely not. Doesn't cover tyres or any issues. £33 a month for two years to cover the cost of a service, it's ridiculous. I could just pay for a service myself at a fraction of the cost. Wouldn't touch with a barge pole.
2026年5月20日
自発的なレビュー
Autoserve Ltd からの回答
Thank you for taking the time to leave your feedback. We're sorry to hear that you're disappointed with your experience.
We appreciate that you feel the plan has not met your expectations. As we are unable to identify your account from your review, we can't comment on the specific cover included in your agreement. The benefits and terms can vary depending on the plan purchased, so we'd like the opportunity to review this with you.
Please email us at info@autoserve.co.uk with your agreement details so we can look into your concerns, explain the cover included in your plan, and address any questions you may have.
We value your feedback and hope to have the opportunity to resolve this matter with you.
Kind regards
Autoserve
Shocking rip off
Shocking rip off! Got a brand new VW ID4 on personal lease for 2 years. Since found out my cars first service is due in……2 years. So no servicing needed for the duration of the contract. Had a nail in the tyre….we don’t cover that because it’s not in the middle of the tyre. Absolute rip off!!!!
2026年6月22日
自発的なレビュー
Autoserve Ltd からの回答
Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with your experience.
We have responded to your concerns in detail via email, including the information regarding your vehicle's servicing schedule and the tyre cover provided under your agreement.
If you have any further questions after reviewing our email, please don't hesitate to reply, and we'll be happy to help.
Autoserve
Autoserve Ltd からの回答
Thank you for your lovely review of Jackie. We're delighted to hear that she was so lovely and helpful. Your kind words are greatly appreciated, and we'll be sure to pass your feedback on to her.
Good customer service
Drew has been really helpful in arranging my car service, working around my requirements to find a date and location that suits, then providing quick confirmation. Thank you for your help.
2026年6月11日
自発的なレビュー
Autoserve Ltd からの回答
Thank you for your wonderful review of Drew. We're pleased to hear that he was able to accommodate your requirements, find a suitable date and location for your car service, and provide prompt confirmation. We truly appreciate your kind feedback and will be sure to pass your comments on to Drew. Thank you for taking the time to share your experience.
Excellent every time
We’ve now had our lease car 3 years and been covered with auto serve maintenance for that time. All 3 services and MOT were smooth from the easy online booking service to the free pickup and drop off service (amazing).
We also had to call them out as we had a puncture in a tyre, on a Sunday 90 miles from home, but someone was with us within 45mins and managed to repair it to get us on our way.
Lastly we needed new wipers which was a quick swap over at our local Halfords garage confirmed by their WhatsApp customer service number.
I cannot fault them at all and have taken out another contract for our new lease car.
2026年6月4日
自発的なレビュー
Autoserve Ltd からの回答
Thank you for your fantastic review and for choosing us over the past three years. We're delighted to hear that your servicing, MOTs, and our free collection and delivery service have all made maintaining your vehicle easy and convenient.
It's also great to know that our roadside assistance team was able to help quickly when you experienced a puncture so far from home, and that arranging replacement wipers through our customer service team was a smooth process.
Your kind words mean a lot to us, and we're especially pleased that you've chosen to take out another contract for your new lease car. We look forward to continuing to support you and keeping you on the road for years to come.
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