Autumna レビュヌ 

142
•
TrustScore 5段階評䟡の4.5

4.6

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I turned to them when I needed help in locating help with finding a care home for my mother. Within 24 hours, I started receiving calls from excellent care homes in the area, and within a week fou... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I placed a request in Autumna abd they were extremely resourceful and offered various options and could reacted wert efficient and prompt manner 🙏 thank you

䌁業が回答したした

5぀星のうち5の評䟡

I was pleased with the response l received from Autumna. I was contacted by several institutions very quickly. In the end we decided against respite care and thought we would manage as a family, but w... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I can't thank Debbie enough for her phone call at 5.45 last night - I wasn't expecting a call back that quickly. She listened magnificently to my query and gave me reassurance and calm, sensible advi... もっず芋る

䌁業が回答したした

䌁業情報

  1. 高霢者介護
  2. 介護付き䜏宅
  3. 消費者センタヌ
  4. 老人ホヌム

圓該䌁業による蚘述

Find the right Elderly Care with Free Expert Advice and the most detailed searchable Directory of Care Homes, Nursing Homes, and Homecare services in the UK.


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4.6

優良

TrustScore 5段階評䟡の4.5

142件のレビュヌ

5぀星
4぀星
3぀星
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1぀星

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4.6

すべおのレビュヌ

(142)

過去12か月のレビュヌ数: 39ä»¶

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5぀星のうち5の評䟡

Very professional support and advice


Very professional support and advice from Tosin at Autumna. Good options forwarded and good follow up procedure.

2024幎9月20日
自発的なレビュヌ
Autumna ロゎ

Autumna からの回答

Thank you very much for your feedback and kind words. I am pleased that you have found our services helpful during your search. Please come back to us at anytime should you need any further help! Best wishes, Tosin

5぀星のうち4の評䟡

Friendly approach and helpful

2024幎9月5日
自発的なレビュヌ
Autumna ロゎ

Autumna からの回答

Thank you for your comments Brian. We are friendly and helpful so it's much appreciated when one of our clients puts it into words! Be sure to get back in touch if there is anything else we can help you with in the future.

5぀星のうち5の評䟡

Always keeping in touch home for mum without being


Always keeping in touch without being pushy politexx

2024幎8月9日
自発的なレビュヌ
Autumna ロゎ

Autumna からの回答

We are really pleased to hear that you were happy with our service and our sensitive but positive way of keeping in touch. We are always here to help you in the future! Very best wishes to you and your mum.

5぀星のうち5の評䟡

The lady on phone was helpful

The lady on phone was helpful, putting where I needed to be, searching for residential places, for a gentleman I know, especially with in a 12 mile radius of where I live

2024幎7月31日
自発的なレビュヌ
Autumna ロゎ

Autumna からの回答

So good to hear that we were able to help you and your friend. Please be sure to get back in touch if you would like any more support or assistance in the future.

5぀星のうち5の評䟡

Although I am still undecided as to


Although I am still undecided as to what and where to move to, I welcomed the help given from Autumna and as soon as I feel more able to make a decision I will be in touch to see if you have anymore new developments.
Thank you.

2024幎8月5日
自発的なレビュヌ
Autumna ロゎ

Autumna からの回答

Hi Shirley. Thank you so much for your lovely review. Do come back to us when you are ready, and in the meantime, best of luck with your search!

5぀星のうち4の評䟡

A useful service when trying to choose care.

Their forms were clear and easy to complete. They asked sensible questions about the type of help I needed and what I could afford to pay. They asked relevant questions about my home situation without being intrusive or personal.
The shortlist was about the right length, not overwhelming however, some of the businesses did not provide care in my area, or did not provide all the services I needed.
It was good to get follow up contact.

2024幎7月8日
自発的なレビュヌ
Autumna ロゎ

Autumna からの回答

Hi Kay, we are really pleased to hear that you found both our form and service helpful and sensitive. Sometimes we only have certain information about providers, but glad to hear the majority of services were in the right area for you. Do get back in touch if you need any help now or in the future.

5぀星のうち5の評䟡

Quick response from care homes


Quick response from care homes available in the area

2024幎7月10日
自発的なレビュヌ
Autumna ロゎ

Autumna からの回答

Really pleased to hear that you received quick responses from the care homes- we know how important this is for finding the right care. Please do come back to us at any time if you have any questions or would like any further support!

5぀星のうち5の評䟡

Assistance in identifying possible


Assistance in identifying possible residential faciyis always helpful

2024幎6月17日
自発的なレビュヌ
Autumna ロゎ

Autumna からの回答

Hi there. Really glad to hear that you found our service helpful and we could assist you in identifying some possible options. Please come back to us at anytime should you need any further help!

5぀星のうち5の評䟡

Autumn we're caring and helpful ,

Autumn we're caring and helpful ,

2024幎7月1日
自発的なレビュヌ
Autumna ロゎ

Autumna からの回答

Thank you very much for your feedback and we are so glad to hear that you found our service caring and helpful. Please do come back to us anytime if you need us.

5぀星のうち4の評䟡

No Respite for Caregivers

I’m finding it difficult to understand why Nursing Homes for Parkinson’s Patients have problems providing respite for the caregivers to have a necessary break from caring.
Respite is essential for full time family Carers. We need a break or we will break!
Autumna saved me time by researching the homes for me. But unfortunately they weren’t able to help.
To be honest, they came up with the same answers as I did! There is no Respite beds in Nursing Homes because the Nursing homes are prioritising Permanent patients. So where does that leave myself and other full time carers!

2024幎6月14日
自発的なレビュヌ
Autumna ロゎ

Autumna からの回答

Hi Susan, really sorry to hear about this. We are finding that most homes are asking for 1-2 weeks notice when asking for respite which I know is short notice when you are trying to book a holiday or have a break. Please come back to us nearer the time of your break and we can look again for you. We can also look at alternatives such as respite home care or live in care if this is a possibility. We are here for you if there is anything else that we can do. Best wishes, The Team at Autumna.

5぀星のうち5の評䟡

Very quick response to give nearest


Very quick response to give nearest homes availability

2024幎6月15日
自発的なレビュヌ
Autumna ロゎ

Autumna からの回答

Really pleased to hear that you found our service helpful- we understand how important it is to reach out quickly when you are looking for care. Please come back to us whenever you need. Best wishes, the Team at Autumna.

5぀星のうち5の評䟡

Prompt and efficient service

I received a sensible number of options via email. Many of the places also sent a personalised follow up email asking if they could help any further . My mum is currently sorted in a rehabilitation facility but should I need to explore care in the future I would use this site again .

2024幎5月13日
自発的なレビュヌ
Autumna ロゎ

Autumna からの回答

We are really pleased to hear that you were happy with the options received and that you received support from our follow up team. We are always here to help you now and in the future! Warmest wishes.

5぀星のうち5の評䟡

Helped find care for my dad

I tried a few different services to help me find care for my dad and I gave autumna a call last Saturday. The lady I spoke with was very helpful in putting me in contact with some care homes who I hadnt found already. Managed to sort something already and dad will move in soon. Relieved how quickly they helped me find homes who could help.

2024幎5月11日
自発的なレビュヌ
Autumna ロゎ

Autumna からの回答

Hi Arthur. We are so pleased to hear that you found the service helpful and we are always here should you need any further support! Best wishes for your dad and we hope all goes well with the move.

5぀星のうち1の評䟡

Patronising& discouraging group.

Newly in receipt of an inheritance,I filled in a query form for modest purchase in Newcastle.
I received a most discouraging message,advising me to ask the Council to house me!
I am housed,I do not need your patronage..
If people with £ 100,000 are too poor to apply,don't include this range in your selection.
Their e mail reply,suggested I might find more money!

2024幎5月2日
自発的なレビュヌ
Autumna ロゎ

Autumna からの回答

Hi Denise, we have reached out to you directly via email to see if we can offer any further support.

Unfortunately, every search is different and whilst some areas of the country have many options available, others have very few. Our search parameters allow a wide selection so that we can support as many people as possible in their search but we are not always able to find appropriate choices based on customer needs.

We are really appreciative of your review as you've helped us identify an area where we can better support individuals by giving a more bespoke set of guidance when we're unable to find appropriate options. Please don't hesitate to get back in contact if you need any further support.

Kindest regards
Roni Statham - Support Team Leader

5぀星のうち5の評䟡

Outstanding customer service

I can't thank Debbie enough for her phone call at 5.45 last night - I wasn't expecting a call back that quickly. She listened magnificently to my query and gave me reassurance and calm, sensible advice, when this whole process of trying to sort out the best for elderly parents feels so fraught and stressful, and you don't understand the process or the NHS/Social Services jargon, and you feel like your being pushed into a corner! Thank you Debbie, you made my day a whole lot better! Ros

2022幎8月16日
自発的なレビュヌ
Autumna ロゎ

Autumna からの回答

It was my pleasure Ros and I am so glad I was able to help and reassure you. We know how stressful the whole process is and it doesn't help if you have to wait ages to get the answers you need! Hope everything goes well. Debbie

5぀星のうち5の評䟡

Excellent service

I have recently contacted Autumna.co.uk regarding a care placement for my Mum. The response by Autumna was very quick and comprehensive where I received a list of local care providers appropriate to the needs I described in addition, the providers were able to contact me directly (as I requested). The follow up has been helpful and good- I would definitely recommend.

2021幎8月3日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent Service

What an amazing service this company provides.
I was helping my friend research care homes and following a 'bot' conversation Debbie from Autumna contacted me.
For a very reasonable fee, they carried out all the research needed to identify appropriate accommodation for my friend and presented it in a professional, user-friendly report, all within the agreed timescale.
They were very approachable and I would be more than happy to recommend them to anyone seeking assistance with what can be a very stressful and hassle-filled experience.

2021幎3月5日
自発的なレビュヌ
5぀星のうち5の評䟡

What a brilliant service !!

What a brilliant service !!
Exactly what people considering a retirement home need as well as their families.
A great web site with really useful links as well as phone numbers for the technically challenged and super personal contact when you phone Autumna.
They certainly helped me work through the issues including many I had not thought about.

2020幎6月11日
自発的なレビュヌ

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