Banner Life family of companies レビュー 2,480

Personal and helpful live representative.

Helpful and kind throughout the application process and then afterwards answering my questions.

Me and my husband have been with BannerLife for 20 years. When our term life policies came up for renewal, of course I reached out to them first. I will tell you that this company is a VERY different company than it was 20 years ago and not in a good way. They quoted my husband a rate that was 10x more per month. We quickly declined that. When I tried to get mine approved underwriting kept hanging it up for reasons that weren’t even real. I had to have my doc write a letter explaining that I am one of the more healthy patients she has. I started this process in January and here in April they are just now finalizing it. My rep called and said that because of things citied in underwriting, my quote for my monthly payment almost tripled per month! Needless to say I declined it. I have been completely disgusted with my experience! AARP has already quoted me a policy and I plan to accept it. They were super easy and I was approved in minutes! This was my experience with bannerlife 20 years ago. Wish they would go back to being that company again. I recommended them to tons of people, but now I would highly discourage trying to get a policy with them. I mean, if they are this hard to get the policy could you imagine your family trying to get the money if something happened to you? They would starve and be homeless before it went through. Bottom line, the company transition in 2026 was not good.

The phone reps are knowledgeable, helpful and express a warm feeling. Banner Life, itself, is priced well.

For nine years everything is good with Banner Life, they send too much mail but so do all insurance companies. Just recently Banner did some branding update and I guess they figured out how much they were wasting on 5 notices per quarter and multiple emails, I got no notice and no emails, seems as though my email address did not survive this "rebrand". I finally got a final notice in the mail that I need to pay or canceled. I go to website, no way to pay. Call customer service get the worse automated help in the history of automation, finally get a person and they tell me the only way I can pay is via phone, WTF, sounds like scam, but it was not. I just want to be able to pay my life insurance bill online.

Very knowledgable.

Customer service is very poor. I was having trouble logging in to my online account and the reset password feature was not working. I called the customer service number and was told they could not help with the login features after I was on hold for over 11 minutes. If customer service cannot help, and the automated login help is not working, what is the customer supposed to do to access their online account?

Very easy and quick resolution

I would not trust Banner with take out, let alone my family future

Great company with knowledgeable and friendly staff.

Spoke with a person, not a computer promp. Call was handled very courteously & professional.

An employee named Shajna is responsive, competent and kind. Not a five as I first reached a robot- I needed the genuine human voice.

Kiren was able to help us work through what we needed to take care of our problems the first time!

Whenever I needed help the company always helped me, in January it really helped me out they let me make quarterly payments,..couple days ago Joy helped me make bank account change that I could have never figured out on my own, it was very complicated to, going back and forth between different windows, but Joy was very patient and she saved my day!

Fast and Professional Customer Service. Friendly, Knowledgeable Staff.

Great communication they take you through the whole process and get you grounded. Very straightforward honest communication.

Getting to a live agent was relatively easy.

I had a great experience with the help of my customer service agent Laura, who explained everything clearly and helped me feel more comfortable with my decision to make changes in my policy.