Banner Life family of companies レビュー 2,480

I called in to customer service and got Hailey on the line. Wow! Hailey knew just how to answer my questions and get me a document that I needed. Personal customer service will win out over AI every time!

Agent signed me up with my nickname instead of my legal name. I said during call it needs corrected and they said they would fix on the back end. Big mistake... submitted all the additional documentation they requested to update proof of my legal name. They said they will keep information on file but refuse to correct the policy name so looking elsewhere. I'm not going to trust them when my family needs them

Molly soooo sweet kind professional courteous took her time maybe feel comfortable relaxed nooo stress explained everything in detail ❤️🙏🙏👌👌😊😊👍👍👍

Excellent service, great product and custom satisfaction

It was easy for me to get a real person on the line to speak with. The customer service reps that I spoke with were polite and knowledgeable about my policy.

Excellent customer service! Friendly!

I've called into the customer service line several times. I appreciate that you don't have to jump through a lot of hoops to get to a live agent. All the agents I've worked with have been helpful and easy to understand.

Very good company

Very good term life insurance company never had any issues always reaching out to customers to make sure there’s no updates needed.

Easy sign up and reasonable premiums for coverage. We have used Banner for the past 20 years.

Professional, polite, knowledgeable agent

Worked with Banner for years. Very upfront in the policies that they offer. Always willing to answer any questions that I had over the years I been with them.

We have had one of the most frustrating and unprofessional experiences with Banner Life Insurance. If I could do ZERO STARS I wouldWhat should have been a simple collateral assignment—something they claim takes three business days—has dragged on for weeks with zero communication unless we initiated contact ourselves.

Each time we called, we were given different information, false assurances, and repeated promises that the issue would be ‘escalated’ and completed—none of which were followed through. We spent hours on the phone, including over 90 minutes just trying to reach a manager.

At one point, we were told the delay was due to ‘wet signatures,’ a requirement that was never communicated in any prior interaction. This level of disorganization and lack of accountability is unacceptable.
This delay has directly impacted the closing of our new Autism Learning Center, affecting real families and children who depend on these services.

If you are considering working with Banner Life Insurance, be prepared for poor communication, lack of follow-through, and significant delays. We strongly advise looking elsewhere.”

I don't know if I have been approved but the representative I spoke with was a gem!

Happy I am satisfied with the information. The quick response was helpful

Excellent customer service !!

I am pleased with how knowledgeable the representative was. I was completely satisfied with the results and all of my needs were met.

Speaking with Banner representatives is a quick no hassle experience. They're knowledgable and proficient.

Tamara was very friendly, professional and very kind, knowledgeable and very helpful