Had the Hydromax but it broke sadly never heard back about a replacement. But got the HydroXtreme coming in the mail so we'll see how it goes.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I have now bought two pumps with the same thing happening to both. As for the warranty its complete crap it coast more money to send the pump back to try to have them test it then it does to buy a new... もっと見る
First time needing support and they were able to help me troubleshoot and diagnose the issue. I owned one of the originals and after the service experience, how well they stood behind their product b... もっと見る
企業が回答しました
It was easy going through your products good explanation and what to expect I've been thinking about updating.. And it wasn't no problem I'm excited to receive my new bathmate 😎
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Discover an effective approach to penis enlargement with Bathmate ✅ The world’s best-selling penis pump ✅ Free Shipping ✅ Real Results ✅ & Guaranteed Satisfaction ✅ Buy direct today! ✅
連絡先
4.1
ほぼ満足
215件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 76％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I called about my bathmate
I called about my bathmate, because a piece is broken. They gave me a runaround, didn't even look at my warranty didn't help at all. So now I have the product that does not work when they could have just replaced a little piece on. And the times I call them, was within the word warranty time. They don't honor their agreements
2024年12月25日
自発的なレビュー
Bathmate からの回答
Hello,
We’re very sorry to hear about the issue with your product and for the frustration this has caused. We want to reassure you that we respond to all customer queries, both by email and telephone, and always honour our trusted product warranties for purchases made on our official website, bathmatedirect.com. There are multiple resellers of Bathmate products who unfortunately do not offer this same level of service.
We truly want to help resolve this under our warranty process. Please feel free to reach out to our dedicated support team at support@bathmatedirect.com.
Your satisfaction and safety are extremely important to us, and we’re ready to get this resolved for you as quickly as possible.
Kind regard,
Bathmate Customer Support
The purchase was an experiment to notice results with ED.
The purhase was an experiment to address my ED. Only time will tell if there is a success or not. Any other benefits would simply be an icing on the cake.
2025年12月24日
Bathmate からの回答
Hi Tony
Thank you for sharing your experience with us. We appreciate your openness and hope the product meets your expectations over time. If you have any questions or need support along the way, our team is always here to help.
Bathmate からの回答
Hi Garrett
Thank you for your review! We’re glad to hear your order arrived quickly and that the product works exactly as advertised. We appreciate your support!
Does not honnor warranty
Does not honnor warranty.
The rubber seal on the device tore which makes the hard plastic inside cut and tear skin. I sent several emails to customer service requesting they honor the warranty and I was completely ignored every time nothing in my spam folder I sent the emails to support@bathmatedirect .com
2025年9月1日
自発的なレビュー
Bathmate からの回答
Hi David,
We’re very sorry to hear about the issue with the rubber seal and for the frustration this has caused. We want to reassure you that we have responded to all the emails we’ve received, but it seems our replies may not be reaching you. They might have landed in a spam or junk folder, so please double-check there just in case.
We truly want to help resolve this under our warranty process. Please feel free to reach out again at support@bathmatedirect.com
Your satisfaction and safety are extremely important to us, and we’re ready to get this resolved for you as quickly as possible.
Thank you,
Bathmate Customer Support
Excellent
Website was easy to navigate, communication was clear and the delivery was quick. A great experience overall.
2025年11月14日
Bathmate からの回答
Hi David
Thank you for your wonderful feedback! We’re glad to hear the website was easy to navigate, our communication was clear, and your order arrived quickly. We’re thrilled you had a great experience overall, and we’re always here if you need anything else
Smooth process start to finish.
2025年11月13日
Bathmate からの回答
Hi Joseph
Thank you so much for your review! We're delighted to hear the process was smooth from start to finish. If you ever need anything else, we're always here to help.
I have been using bathmate pumps for…
I have been using bathmate pumps for several years started with the Hercules and our grew it moved onto the hydromax9 and outgrew that too I now have the hydroxtreme11 and have outgrown that one too, I would like bathmate to do a larger sized model than the 11, my penis is now enormous after pumping, some reviews say the gains don't last but mine definitely have and I want to go longer and thicker so come on bathmate create a larger hydroxtreme model for us
2025年10月30日
自発的なレビュー
Bathmate からの回答
Hi Andrew
Thank you for sharing your long-term experience with Bathmate! We’re thrilled to hear about your progress and that our pumps have continued to support your journey over the years. It’s great feedback like yours that helps us improve and innovate — we’ll be sure to pass your suggestion for a larger HydroXtreme model on to our development team. We truly appreciate your loyalty and enthusiasm for Bathmate!
My birthday gift to myself
Ease of ordering and the large amount of information you provide.
2025年10月21日
Bathmate からの回答
Hi Tommy
Thank you so much for choosing us to be part of your birthday celebration! We’re delighted to hear that you found the ordering process smooth and the information helpful. Enjoy your purchase
Rude, unfair and unprofessional
I ordered the Bathmate extreme and I have a legitimate bank account, a good credit score and for some reason my order was flagged for fraud and cancelled. When I responded saying that was incorrect, I got no response and simply told my order was cancelled. It is highly unprofessional and disappointing that the most simple aspect of being a customer could not be fulfilled by he. I was so excited to receive my item. Highly disappointed, would not recommend.
2025年10月10日
Bathmate からの回答
Hi Jeff,
We’re very sorry for the frustration you experienced with your recent order. Orders that are flagged for potential fraud are automatically cancelled as a safety measure — this helps protect both our customers and our business from unauthorized transactions. We completely understand how disappointing this must have been, especially when you were excited to receive your Bathmate HydroXtreme.
Our response was delayed as our team was out of office over the weekend, but we have since replied to your message and confirmed that you’re welcome to place a new order. If it’s flagged again, we’ll be happy to manually verify the details and push it through right away.
We truly appreciate your patience and understanding, and we’d love the chance to make this right for you. Please reach back out to our support team if there’s anything else we can do to help.
Kind regards,
The Bathmate Team
Bathmate からの回答
Hi Jonathan,
We’re truly sorry for the number of emails you received before your order even shipped. That’s not the experience we want for our customers. We understand how frustrating that can feel and appreciate you bringing it to our attention.
We’re reviewing our communication process to make sure future updates are helpful without being overwhelming. Thank you for your patience and for giving us the chance to make things right.
Kind regards,
The Bathmate Team
Bad refund service
The review is more about the service than the product itself. The refund policy is misleading in a way that shipping the product back costs as much as the product if not more by checking estimates from different shipping companies. So you buy a product with a safety of mind thinking you can return it if it doesn't work properly but ending up realizing it's not the case as shipping to uk from Canada would end up costing as much as the product itself. You end up paying for a product that you will not use.
2025年10月4日
Bathmate からの回答
Hello,
We’re really sorry to hear about your experience and completely understand your frustration regarding the return process. We never want our customers to feel misled or disappointed. Our refund and return policy is designed to ensure safety for both our customers and our business — especially with international orders and payment verification.
Unfortunately, shipping costs from certain countries (like Canada to the UK) can indeed be high, and we’re actively looking into ways to make this clearer and more manageable for customers in the future.
We’d love the opportunity to make things right — please reach out to our support team at support@bathmatedirect.com so we can review your case personally. In some situations, we can also offer a discount on a repurchase or alternative solution to help offset the inconvenience.
Thank you for taking the time to share your feedback — it really helps us improve.
Kind regards,
The Bathmate Team
On to second pump.
I owned a hydro for about a year and trained daily with it, its a great product and works well. unfortunatly it failed and the top broke off. I just ordered a new one.
2025年10月3日
Bathmate からの回答
Hi
Thanks so much for your review and for being a dedicated Hydro user — we really appreciate your continued support. We're sorry to hear your previous pump broke, but we’re glad to know you’ve already picked up a new one and are still enjoying your training.
Just a quick note — all Bathmate products come with a 2-year warranty, so if you ever have any issues in the future, our team will be happy to help. Thanks again for choosing Bathmate and for sharing your experience!
Support is meh
Still struggling to get support information with all product issues after a week. I guess I will have to ask for refund
2025年9月15日
Bathmate からの回答
Hello,
Thank you for your patience and for contacting our support team. We’re very sorry for the delay and frustration this situation has caused. We wanted to let you know that your replacement parts have already been sent over, and you should receive them shortly.
If there’s anything else you need or any further issues arise, please don’t hesitate to reach back out — we’re here to help until everything is resolved.
Kind regards,
The Bathmate Team
Cancelled order
My order was cancelled without any notification ore email sent by your sales dept. My order was flagged as a false purchase according to your sales dept.
I had to figure out on my own that why was my order cancelled, your team was not of any help.
2025年9月7日
Bathmate からの回答
Hello,
Thank you for sharing your feedback and for reaching out to our support team. We’re very sorry for the frustration this caused. To keep our customers and our business safe, we sometimes have to cancel orders flagged as potentially fraudulent — but we understand this can be inconvenient when a legitimate order is affected.
We’d be happy to make this right for you by providing a discount so you can place a new order. Please reach out to us at support@bathmatedirect.com or reply to this message so we can send you your discount code right away.
Kind regards,
The Bathmate Team
Hand Pump Unreachable
Well the delivery was timely considering the distance, however the way the unit was packaged makes it unusable. The hand pump bulb was shoved so far up the tube that extracting it will damage the pump.
I'd like to return the item.
2025年9月3日
Bathmate からの回答
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issue with your order — that’s certainly not the experience we want for our customers.
Please contact our support team at support@bathmatedirect.com or reply to this message with your order details, and we’ll be happy to arrange a replacement or find a solution right away. We truly appreciate your patience and the chance to make this right.
Confidence
The process from beginning to end was easy. I’m looking forward to having more confidence in the bedroom.
2025年9月10日
Bathmate からの回答
Thank you so much for sharing your experience! We’re thrilled to hear that the process was easy from start to finish. Wishing you all the best as you enjoy your new Bathmate and the confidence that comes with it. If you ever need any support, we’re always here to help.
Bathmate からの回答
Thank you so much for your review! We’re delighted to hear you’re enjoying your Bathmate Max — your feedback means a lot to us. If you ever have any questions or need support, we’re always here to help.
A quality product and great service.
My experience purchasing my Bathmate hydro pump was excellent. Based upon the information provided to choose the right size pump I am very happy that I chose correctly. I highly recommend the Bathmate Hydromax for anyone considering the purchase of a vacuum erectile device.
2025年9月4日
Bathmate からの回答
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that the information helped you choose the right size and that you’re happy with your Bathmate Hydromax. Your recommendation truly means a lot to us.
If you ever have any questions or need further assistance, please don’t hesitate to reach out — we’re always happy to help!
Easy to order the product and they…
Easy to order the product and they explained their product wellon their site.
2025年8月29日
Bathmate からの回答
Hi
Thank you for your review! We’re glad to hear you found the ordering process easy and that our site explained everything clearly. Enjoy your Bathmate!
Bathmate からの回答
Hi
Thank you for sharing your feedback. We’re sorry to hear that the packaging was damaged during delivery. Please rest assured this won’t affect the quality or performance of your Bathmate. If anything inside was damaged, our support team can help with a replacement—Please contact us at support@bathmatedirect.com
All the best, Bathmate
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。