Had the Hydromax but it broke sadly never heard back about a replacement. But got the HydroXtreme coming in the mail so we'll see how it goes.
企業が回答しました
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レビュアーのコメントを見てみましょう
I have now bought two pumps with the same thing happening to both. As for the warranty its complete crap it coast more money to send the pump back to try to have them test it then it does to buy a new... もっと見る
First time needing support and they were able to help me troubleshoot and diagnose the issue. I owned one of the originals and after the service experience, how well they stood behind their product b... もっと見る
企業が回答しました
It was easy going through your products good explanation and what to expect I've been thinking about updating.. And it wasn't no problem I'm excited to receive my new bathmate 😎
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Discover an effective approach to penis enlargement with Bathmate ✅ The world’s best-selling penis pump ✅ Free Shipping ✅ Real Results ✅ & Guaranteed Satisfaction ✅ Buy direct today! ✅
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4.1
ほぼ満足
215件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 76％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bathmate からの回答
Thank you for your great feedback! We’re delighted to hear you’re enjoying your Bathmate and seeing positive results. We truly appreciate your support!
I never got my order
I never got my order. I paid for 2 day shipping and got a tracking number. After that, it stopped moving according to the tracking number. How can I give an honest review of something I never got? I can just give a review of the company. When I asked them about it, they refunded my shipping costs. No refund or any idea how long it may take. I'm guessing it never shipped.
2026年3月7日
Bathmate からの回答
Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating this must be. We can confirm that your shipping cost was refunded on March 13th after the delay was identified. Tracking issues can sometimes occur in transit, but we’d be more than happy to look into this further and provide an update or solution. Please reach out to our support team so we can assist you directly.
Bathmate からの回答
Hi Nathaniel
Thank you for your feedback! We’re delighted to hear you’re enjoying the product and found the transaction easy and convenient. We truly appreciate your support!
It was delivered earlier than expected
It was delivered earlier than expected. I got lots of helpful emails from the company. Also emails from them to make sure I got the best quality experience and product.
2026年3月6日
Bathmate からの回答
Hi Edgar
Thank you for your wonderful feedback! We’re glad your order arrived earlier than expected and that you found our emails helpful throughout your experience. Providing support and ensuring you get the best possible results is very important to us. We truly appreciate your support!
your ad is very compelling
2026年3月12日
Bathmate からの回答
Hi Mike
Thank you for your feedback! We’re glad our message resonated with you, and we appreciate you giving us a try.
Terrible Service, Does Not Honor Lifetime Warranty Purchases
I contacted the company to get service for a Lifetime Warranty that I purchased.
Initial contact was February 15th. Today is Wednesday the 11th, and I was sent a customer service survey.
In fairness, I missed one reply that was spammed.
However In this span of time I have responded to every request for information they have asked for. I explained to them from the beginning that I dis not have my original order number. But I have the same name, provided the mailing address, and pictures of my device with the whole kit. After two several requests and providing this info, someone responded politely saying they could help. They sent me some tutorials to start with. I remained polite and helpful, reviewed the guides, performed the procedures, and they did not solve my issue.
I informed them of this immediately two weeks ago. No response. Seems they are just hoping I’ll go away.
I sent another email last week with all 3 ticket numbers they generated for me. No response.
This company’s commitment to customer service and their communication are terrible. I would not do business with them again.
2026年3月11日
自発的なレビュー
Bathmate からの回答
Thank you for your feedback, and we’re sorry for the frustration caused. We can see we attempted to contact you, but it seems some emails may not have reached you. We’re glad to confirm your ticket has now been resolved and the replacement items have been arranged. We appreciate your patience and are here if you need anything further.
HydroXtreme series
HydroXtreme series: these are supposed to have a 2-year warranty they don't honor the two-year warranty, even through they say there is one be cautious just do yourself a favor and don't order anything from them at best they are a scam, deceptive, Bad Company at best because these things are very expensive several hundred dollars usual find that out in searching if you haven't done so already.
2025年7月7日
自発的なレビュー
Bathmate からの回答
Hi Daniel,
We're sorry to hear about your experience and the frustration caused.
Our HydroXtreme pumps do carry a 2-year warranty, and we absolutely honour this. On the rare occassion when an issue is reported, our support team first needs to confirm where the suction loss is occurring so we can identify the exact component responsible and send the correct replacement part under warranty.
When you contacted us, our team provided troubleshooting guidance and then requested one final detail about where the pressure was being lost so we could arrange the appropriate replacement for you. We’re still very happy to resolve this for you.
Please reply to the latest message from our support team confirming where the air appears to be entering the pump (top, middle, or base), and we’ll arrange the correct replacement part as quickly as possible.
We’re committed to helping customers resolve issues with their products and we look forward to getting this sorted for you.
Bathmate Customer Support
Delivered as promised and quickly
Delivered as promised and quickly. Have to see if i like the product, but so far ok.
2026年2月27日
Bathmate からの回答
Hi Frank
Thank you for your review! We're glad to hear your order was delivered quickly and as promised. We hope you continue to have a positive experience with the product, and if you have any questions along the way, our team is always here to help.
Bathmate からの回答
Hi John
Thank you for your feedback! We’re delighted to hear you had an easy, straightforward, and seamless shopping experience. We truly appreciate your support
Got emails as soon as i order and bunch…
Got emails as soon as i order and bunch info can't wait to get it in mail and start trying it out and getting the gains down there.
2026年2月22日
Bathmate からの回答
Hi Toetting
Thank you for your review! We’re glad you’re finding the information helpful and that everything came through right away. We’re excited for you to get started, and if you have any questions once it arrives, our team is always here to help. Enjoy!
at this point I just purchased your…
at this point I just purchased your product so I have no experience I made this purchased due to radical prostetctomy years ago and im hoping for help.
2026年2月23日
Bathmate からの回答
Hi Richard
Thank you for sharing your situation with us. We truly appreciate you giving our product a try, and we hope it proves helpful for you. It can take a little time and consistency to see results, so please don’t hesitate to reach out to our support team if you have any questions or would like guidance along the way. We’re here to support you.
I was able track order plus no one knew…
I was able track order plus no one knew what it was but me
2026年2月14日
Bathmate からの回答
Hi Chris
Thank you for your feedback! We’re glad you were able to easily track your order and that the packaging met your expectations for discretion. Your privacy is very important to us, and we truly appreciate your support.
Skeptical buyer
I have to give a 3 star rating for the simple
Fact I’ve only had it for 2 days. I’m the biggest skeptic ever so buying this was a bit of a stretch, but with the 30 day money back guarantee I had nothing to lose an everything to gain (pun intended). My member was perfectly fine prior to purchasing this product, but why not add a little razzle dazzle ya know. So in my first 2 days of usage I notice the erections are more firm and fuller. I haven’t experienced any gains in length or circumference being only used it twice. I don’t think I’ll be sending it back prior to the 30 day window on the return, I intend to keep the device and see where it takes me.
2026年2月4日
Bathmate からの回答
Hi Anthony
Thank you for sharing your honest first impressions! We completely understand wanting to take a little time to see how things progress, and we appreciate you giving it a try. It’s great to hear you’re already noticing firmer, fuller results after just a couple of uses. Consistency is key, and many customers find improvements continue over time. If you have any questions along the way, our team is always here to support you.
It's really incredible
2026年2月6日
自発的なレビュー
Bathmate からの回答
We’re thrilled to hear you’re enjoying it. We truly appreciate your support!
Bathmate からの回答
That’s great to hear! We’re glad you were able to access the downloads successfully. If you need any further assistance, we’re always here to help.
Bathmate からの回答
Thank you for your feedback! We’re glad you found the website easy to navigate and the information helpful throughout. We appreciate your support and hope you continue to have a great experience with us.
I’ve been sent over 5 customer surveys…
I’ve been sent over 5 customer surveys since ordering last week. However, in all that time, I have yet to receive notice that my order was shipped.
Why so desperate for a review from me without even knowing if the product is on the way?
2025年12月30日
Bathmate からの回答
Hi Jack,
Thank you for bringing this to our attention, and we’re sorry for the frustration this has caused.
Review requests are for your website experience, automated by TrustPilot and are sometimes sent out before shipping notifications.
We completely understand your concern and agree the this may be frustrating.
If you have any queries about your order, our support team would be more than happy to check your order status and make sure everything is on track - please feel free to reach out to us directly so we can assist you promptly at support@bathmatedirect.com.
Kind regards,
Jamie
I had a Hercules before
I had a Hercules before, went from 5.25 to 6 even. But through a move, I lost it, and miss it. It's a life changing product! A real gem in the ruff.
2026年1月4日
Bathmate からの回答
Hi Kurt,
Thank you for sharing your experience! We’re thrilled to hear the Hercules made such a meaningful difference for you—feedback like this truly means a lot to us. We appreciate your support and are always here if you need any help getting started again.
Kind regards,
Jamie
Great product
This company puts out a good product to help men stay confident and healthy.
2025年12月29日
Bathmate からの回答
Hello!
Thank you for your feedback! We’re proud to offer products that support men’s confidence and overall wellbeing. We truly appreciate your trust and support.
Kind regards,
Jamie
This company fastest support &…
This company fastest support & reactivity about my last order.
Thnak for your help & your prompt assistance.
2025年12月19日
Bathmate からの回答
Hi Jerome,
Thank you for your kind words! We’re delighted to hear you were happy with the speed and responsiveness of our support team. It was our pleasure to help, and we truly appreciate your support.
Kind regards,
Jamie
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