Berlin Brandenburg Airport レビュー 

Ich muß einfach mal eine gute Bewertung abgeben. Ich bin schwerbehindert/gehbehindert und laufe am rollator. Über unser Reisebüro haben wir Hilfe beantragt. Ich hatte eigentlich dabei ein ungutes Gefühl, aufgrund der ganzen Bewertungen.dies muß ich widersprechen. Es ist alles sehr gut und orientiert verlaufen. Ich bekam einen Rollstuhl.und wurde sogar bis ins Flugzeug gebracht. Trotz personalmamgel. Waren uns gegenüber alle sehr freundlich.

Unfreundliche Sicherheitskontrolle
Sehr weite Wege
Toilette unzureichend

Viel zu lange Laufwege, schlechte Beschilderung und mal wieder 1000 Baustellen und Züge die ausfallen! Zum kotzzzzzzzeen

Nicht effizient, langsam, kein Personal da wenn man austeigt. Tegel und Schönefeld müssen bitte zurück, Berlin ist eine Hauptstadt und muss mindestens einen eigenen Flughafen haben. Keine richtige vernünftige Verbindungen an wichtigen Städten, sehr schlechtes Angebot. Insgesamt sehr schlecht, keine gute Entscheidung

The staff was extremely rude on the security/ inspection section, implying that I was very dirty for having some tissues in my pockets, which I forgot to remove. They talked down on me and raised their tones in a very humiliating way.

Mittlerweile ist der BER Flughafen umgerüstet auf die neuen Gepäck-Scanner, so muss man nicht mehr Flüssgikeiten etc. auspacken. Theoretisch sollte nun alles schneller laufen. Das Gegenteil ist jedoch der Fall. Von 10 Gepäckstücken werden 9 (!) herausgewunken und händisch nachuntersucht. Insofern kann man sagen, dass sich die teure Anschaffung der neuen Scanner überhaupt nicht gelohnt hat. Es wäre einfacher, wenn man ALLE Gepäckstücke händisch untersuchen würde. Ewige Wartezeiten sind so die Folge. Ich fliege oft BCN- BER hin und her. Und in Barcelona wurden fast zeitgleich die neuen Scanner angeschafft. In Barcelona jedoch wird von 15 Gepäckstücken im Schnitt lediglich eins händisch nachuntersucht. BCN Airport hat die Gepäckdurchleuchtung somit wesentlich besser im Griff, alles geht viel flotter als am BER Airport. Hier ist somit dringend Nachbesserung angesagt.

Wir sind am 24.5. Um 5:40 Uhr Nach Mallorca, wir waren ca.2 1/2 Stunden vorher da ,Katastrophe, die Kofferabgabe hat ewig gedauert, weil das Personal erst später zum Dienst kam,am Sicherheits Checkin war nur ein Schalter offen und wir mussten auch ewig warten, die Firma Sekuritas fängt erst um 4 Uhr ihren Dienst an, sind wir eine Weltstadt oder Provinz, kein Wunder das die halbe Welt über uns lacht...

Generell schon sehr wenig Speisenauswahl, ab 19:30 Uhr nur noch eine Wurstbude mit komplett überzogenen Preisen.
Für einen Hauptstadtflughafen unwürdig.

This was the worse experience of my life, Ive travelled in over 50 countries around the world and this was absolutely horrendous. The stuff was really rude and shouting to a lot of people. There was a man in a wheelchair and no-one offered to help him. At the luggage control i told them i've lost a gold jewelry after the scan no one answered and started doing something else, I told them again I’ve lost an expensive piece of jewelry and started shouting REALLY LOUD that they have other things to do. I EXPECT NOTHING BUT THE STAFF NEEDS TRAINING OR EVEN BETTER TO BE CHANGED!

Just back from Berlin and thought it worth putting pen to paper about what was a mixed bag!
Arrival at 23:00hrs on a Sunday evening and things could have been better, it took well over an hour to clear passport control, this was down to low staff numbers, don’t get me wrong they were all doing their best and in general were helpful but they simply couldn’t manage 2 flights with the new system that is now in place.
Departure at 17:00hrs on Thursday was a breeze, the self checkin terminals in use by Eurowings and others mean that you can get rid of hold luggage as soon as you arrive, you don’t have to wait for checkin to open. Given all of the noise related to missed flights because of passport control on exit we arrived 3hrs before departure, we got through security in about 10 mins and then passport control in a matter of minutes, we had loads of time to look at duty free and the like before being allocated a boarding gate.
In short arrivals could be better, departures are pretty much sorted, if you arrive late at night ensure that you have a plan B for your onward travel.

Einen gebuchten Flug haben wir wegen mutwilliger Überbuchung der Airline nicht bekommen -auch dazu habe ich nichts zu sagen- und wurden stattdessen nur auf Standby gesetzt.
Spoileralarm: wir sind nirgends hingeflogen, aber der Flughafen hat es trotzdem geschafft unsere Koffer zu verlieren.

On arrival half the biometric machines weren't working, so it took nearly two hours to get through border control.
On departure- the catering options available were pitiful. Hardly any choice regarding ingredients vendors and they all sold pretty much the same food.

Warten über 60 Minuten auf Koffer bei einem direkt Flug aus Portugal die Hälfte schon da
seit über 30 Minuten keine weiteren Aktivitäten oder Erklärungen
Ärgerlich und wirklich unprofessionell

Airport for Low cost airline airport all I saw was Ryanair condor whizz air Transavia , along comes the rude staff at check in counters of transavia , acted more like a prison guard not hospitality staff , no food court or restaurant, only factory products like pretzels and muffins ,,, even the duty free staff was not interested in selling ,,,, will avoid this airport when options exists

Stuck at passport control for over 1 hour waiting to get through due to big queues and slow process, it was ridiculous. By the time we got through and to our apartment we could not get entry and the staff had gone home at 2200hrs. Walking the streets till 2am having to then book into a hotel 2.8 miles out the city. If we had gotten through passport control quicker we would of been fine

The worst airport experience I have ever endured. Getting through this airport is experiencing a kafkaesque nightmare on acid. I would travel to Leipzig/Halle to avoid this entirely in future.

For the past 4 years we have been flying from BER Airport in Berlin to the US without major issues, but this time the experience was absolutely terrible.

From the very beginning we were repeatedly stopped and checked at nearly every security point. Most of the time the staff targeted my parents, who are both 65 years old. Even our electronic boarding passes became a problem. The airport staff and United Airlines employees acted as if digital boarding passes were unacceptable and insisted on printed paper versions, which honestly felt like traveling back to the previous century.

During another additional security check for US departures, I was literally questioned for smiling. This was confirmed by a large German airport employee whose attitude and behavior resembled a prison guard far more than an airport service worker.

Right before boarding, at the gate itself, they once again pulled my 65-year-old father aside for another random security check and rushed him so much that he had to run to complete it. The same staff then had the audacity to tell us to hurry because the plane was about to depart.

We arrived at the airport more than 3 hours before the flight, yet the endless and unnecessary controls consumed almost the entire waiting time.

This was by far the worst airport experience we have ever had at Berlin BER. Completely exhausting, stressful, chaotic, and deeply disrespectful toward passengers.

It was also the last time we traveled from BER Airport. I would strongly warn other travelers, especially families and older passengers flying to the US, to be prepared for excessive checks, rude treatment, and an extremely unpleasant experience.

Waiting 1,5 hours for fn passport control. Ridiculous!!
Food offers quality very low, not attractive at all.
What a shame!!

They obviously blew the budget on T1 which is very smart, T2 however is not! For example not a single drinking fountain for water refil past security. Was told the nearest one is in T1! Hardly any shops past security also. Its a shame as T1 is very smart. The kids love urban fossel hunting on the floors to spend time, not possible on the cement floors of T2.

Alles gut und übersichtlich, die Sauberkeit der Toiletten ist eine Katastrophe sowohl bei Hinflug als auch bei Ankunft heute!
Man nehme sich mal ein Beispiel an der griechischen Insel Korfu!!!