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Passé 3h avec une IA, 25 min avec un vrai consultant, dépensÄ 25⬠et pb pas résolu, solution proposée d'aller chez un réparateur et si les réparations étaient trop chÚres je pouvais aller visiter la... ãã£ãšèŠã
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Called for help to get.my printer working from my computer, full marks to the assistant who very quickly diagnosed the problem and reinstalled the necessary drivers to get the system up and running.... ãã£ãšèŠã
Product I wanted was presented to me for purchase. Process of ordering & paying straightforward. Process confirmed in writing at more than one stage, & full service description document provide... ãã£ãšèŠã
Det var ganske indviklet at finde frem til et telefonnummer til telefonisk support. Da det var lykkedes at betale for support og fÃ¥ telefonnummeret, tog det meget lang tid fÞr jeg kunne fÃ¥ lov med at... ãã£ãšèŠã
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innovative HP partner specialized in selling digital services for HP computers and printers. In co-operation with HP's European Customer Service organization, we strive to offer the most relevant solutions based on your needs either if you are a home-user or a small business. Our product catalog consists HP Care Packs, HP repair services, HP technical phone support, Home & Office licenses for Absolute and both Small Business Security and LiveSafe antivirus software of McAfee. Our goal is to provide our customers with a complete selection of HP support services and HP products while granting a safe online shopping experience and excellent customer service. At Best2Serve you can benefit from our expertise and long lasting partnership with HP.
Taxandriaweg 8A, 5141 PA, Waalwijk, ãªã©ã³ã
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Der Erstkontakt mit einem KI-getriebenen Bot war eine Totalkatastrophe. UnverstÀndlich, dass ein nicht ausgereiftes KI-Tool fÌr den Kundenkontakt eingesetzt wird. Als nach ca. 10 Minuten der Kontakt von einer lebendigen Supportperson Ìbernommen wurde, war die Dienstleistung kompetent und kundenfreundlich.
Best2serve ããã®åç
Es tut uns leid, dass der Erstkontakt mit unserem KI-gestÌtzten Support fÌr Sie so enttÀuschend verlaufen ist. Wir verstehen, dass eine schnelle und verstÀndliche UnterstÌtzung gerade beim ersten Kontakt wichtig ist.
Umso mehr freut es uns, dass Sie anschlieÃend von unserem Supportmitarbeiter kompetent und kundenfreundlich unterstÃŒtzt wurden.
Ihre RÌckmeldung zum KI-gestÌtzten Kontakt nehmen wir sehr ernst und werden sie intern an das zustÀndige Team weitergeben. Wir arbeiten kontinuierlich daran, diesen Service zu verbessern.
Vielen Dank fÌr Ihr VerstÀndnis und Ihre RÌckmeldung.
Schnell und problemlose GarantieverlÀngerung
Non sono riuscito mai a parlare con alcun operatore.
Ogni volta che qualcuno rispondeva, mi diceva che avevo selezionato il servizio sbagliato (dopo averli provati tutti in quanto per il servizio di cui necessitavo ero già stato rimandato ad altro servizio).
Alla fine sono riuscito a risolvere il problema in autonomia.
Pessimo servizio
Best2serve ããã®åç
ci dispiace il che Lei non e' riuscito a raggiungere uno dei nostri agenti, prenderemo in considerazione la sua situazione per megliorare il nostro serivizio e raccomandiamo l'uso del nostro sito ufficiale per poter richiedere il contatto o l'assistenza.
Great service! Helpful and Knowledgeable throughout
promte und zuverlÀssige Lieferung wie bisher, ich kann nur sagen super,
Des promesses, des promesses et rien qui ne suit.
Une chose est sûre, mon prochain PC ne sera plus un HP
Best2serve ããã®åç
Nous sommes sincÚrement désolés dâapprendre votre déception et regrettons que votre expérience nâait pas été à la hauteur de vos attentes.
Nous aimerions pouvoir examiner votre situation plus en détail afin de comprendre ce qui sâest passé et, si possible, trouver une solution. Nous vous invitons à nous contacter à helpdesk@best2serve.com en indiquant les références de votre dossier.
Nous espérons avoir lâoccasion de pouvoir améliorer votre expérience.
I have had some trouble with my HP Lap Top bought via Amazon, which necessitated a replacement Lap Top and later on a repair, which is an unusual experience as have had HP lap tops for many a year. This recent experience and with the 1 year warranty running out necessitated me thinking about taking an extended warranty with the above company.
The price and the ease of completing the warranty was refreshingly easy during this process.
I have not had reason to contact them with an issue to date so can only rate the extended warranty process to date.
NÀr inte HP ingår i fakturarubriken blir det vilseledande. Jag Àr oklar över om datorn skall fungera fullt ut som tidigare med paketet jag köpte. Behövs winzip som komplement till drivrutinerna.
Die VerlÀngerung des Vertrag mit HP hat reibungslos funktioniert.16.07.2026
Mann erreicht niemand fÌr die Reklamation... Reparatur unvollstÀndig...
Best2serve ããã®åç
Es tut uns leid zu hören, dass Sie mit der Reparatur nicht zufrieden sind.
Leider liegen uns Ìber diese Bewertung nicht genÌgend Informationen vor, um Ihren Fall zu ÌberprÌfen und nachvollziehen zu können, was bei der Reparatur passiert ist.
Bitte kontaktieren Sie uns unter helpdesk@best2serve.com und geben Sie dabei Ihre Auftrags- oder Vorgangsnummer an. So können wir Ihren Fall prÌfen und Ihnen schnellstmöglich weiterhelfen.
It was amazing and I love it, especially when I found out how my system is back and better
Une fois que j ais dit que j avais payé ,j ais eu 20 min de musique.
Il n ont même pas chercher à comprendre la question que je posais
Best2serve ããã®åç
Nous regrettons dâapprendre que vous n'êtes pas satisfait du service fourni à vous. Nous allons discuter de la plainte auprÚs du département responsable, de sorte que cela ne se reproduise pas dans le futur. Si vous pensez que vous avez droit à un remboursement, veuillez nous envoyer un courriel à helpdesk@best2serve.com
Desde la apertura de servicio, 20 dÃas para que el equipo a reparar llegue al centro reparador. Tras 10 dÃas sin información alguna, consultamos. La respuesta es que siempre ofrecen es: "el Dpto. responsable les contactará en 2 dÃas". 12 dÃas mas tarde seguimos sin comunicación ni información alguna.
Best2serve ããã®åç
Lamentamos sinceramente la experiencia que ha tenido y entendemos perfectamente su frustración por la falta de información sobre el estado de su reparación.
Hemos trasladado su reclamación al departamento responsable con carácter prioritario. Nuestro equipo se pondrá en contacto con usted lo antes posible para informarle sobre el estado de su caso y ofrecerle una actualización.
Le pedimos disculpas por las molestias ocasionadas y le agradecemos que nos haya hecho llegar sus comentarios, ya que nos ayudan a mejorar nuestro servicio.
The two part purchase followed by activation was clear but the time delay felt unusual. the service i received was entirely by AI. "We" got there in the end which was a great relief but the dependency on voice recognition was frustrating for me with lots of repetition.
Man konnte mir nicht helfen, weil die fehlerursache nicht erkannt wurde. Ich musste das GerÀt entsorgen
Best2serve ããã®åç
Leider können wir anhand Ihrer Bewertung keine Bestellung finden, auf die sich Ihre Bewertung bezieht. Es tut uns leid zu lesen, dass Ihnen der technische Support nicht weiterhelfen konnte und Sie das GerÀt deshalb entsorgen mussten.
Mit freundlichen grÃŒssen
Team Best2Serve
Everyone was very efficient and polite and helped me through every stage of recovering my windows 11 . I would reccomend best to serve to anyone needing specialist help with their HP products
I bought an HP inkjet cartridge and my printer would not recognise it, even after I cleaned it. I sent it to HP asking for a replacement. Guess what - they returned it to me - RETURN TO SENDER marked on the envelope. What great service. These people should be fired.
Best2serve ããã®åç
We're sorry to hear about your experience and understand how frustrating it must be when a new cartridge is not recognised by your printer.
Unfortunately, Best2Serve is not involved in the manufacturing, warranty assessment, or replacement process for HP ink cartridges. As such, we are unable to investigate or resolve issues relating to defective cartridges or returns handled by HP.
We recommend contacting HP Customer Support directly regarding the return you received, as they are responsible for warranty decisions and cartridge replacements. Alternatively, if the cartridge was purchased recently, you may also wish to contact the retailer where it was bought, as they may be able to assist with an exchange or refund under their return policy.
We appreciate you taking the time to share your feedback and hope your issue can be resolved quickly through the appropriate support channel.
Best regards,
Team Best2Serve
I bought a HP RENEW computer on EBay and was told that it would be seen as a new computer by HP and that I would be eligible for the first year warranty. My son did further research and found a reasonably priced extended warranty of 3 years. When we tried to do things online the warranty wasn't showing up as available so we called HP.
The lady we spoke to was amazing ...she sorted out the 1 year warranty and made sure everything was emailed to us. Furthermore, she also found us a better deal for the extended warranty that we wanted ...that would start after the first year...which was less that the price of the online offer. We had to go and check it was the same product and not a lesser one. It wasn't.
All round we had great service and I don't say this lightly. I seldom give 5 stars but the quality of service does warrant it.
Really don`t think i should comment as being nasty and rude often offends
Best2serve ããã®åç
Dear Keith Taylor,
We are sorry to see your negative review. Even though we suspect that your review is related to an HP Care Pack that you've purchased the 20th of July, we cannot be fully sure because we do not see any order number listed in your review.
In case you share the order details, we are happy to see how we can still be of assistance.
Best regards,
Team Best2Serve
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