Best2serve レビュー 

ZERO STARS

My HP Envy Laptop was out of warranty and it developed a black screen error, so after using the HP Support Assistant I was directed, via links, to first the HP website then from there to the Best2Serve. I was offered various options in order to resolve my laptop error.

After reading through the different types of support that was on offer, on 15 June 2026 I bought the HP Technical Phone Support as it clearly stated on their website that if the problem could not be fixed over the phone that I would be offered a quote for it to be collected, repaired and redelivered back to me.

However when I phoned for service, I was told that they do not offer the service advertised - it was a phone service only! So I raised a complaint on their website that same day.

I did not receive any response. Then on 19 June 2026 I received two emails with different case numbers advising me that each case was about to be closed. Then on 21 June 2026 both cases were closed.

It is now the 8 July 2026 and neither HP or Best2Serve have tried to contact me to resolve my complaint, so even though I paid for service, I still have a unusable laptop and no resolution.

Mijn laptop kwam ongerepareerd terug terwijl er wel betaald was voor reparatie buiten de garantie. Nu moet hij weer opgestuurd worden en ben ik nog langer aan het wachten. Communicatie is ook heel slecht en warrig. Het is niet duidelijk wat er gebeurd en wat je kan laten doen.

3 Stunden und nichts kam dabei raus!
Ich bin schwer enttäuscht 😞!

Herr Musa (Vornamen) erkannte sofort, dass der WLAN - Verstärker die Ursache der Störung war. Alles lief schnell und Zielorientiert. Vi

Un collaborateur extrêmement compétent qui a pris la main sur mon ordinateur, le temps nécessaire pour résoudre mon problème technique, vérifier apres que tout fonctionnait parfaitement et le vrai plus de m’expliquer ce qu’il faisait et à la fin de me synthétiser l'origine de la panne et la méthode de résolution. UN VRAI PLUS ! Et depuis tout fonctionne parfaitement 🙏👍 Bravo à ce collaborateur . 👏👏

I am beyond frustrated with the help and support I have received from HP. Please note this is not the individual member of staff's fault.

To put things into context I am sight impaired and have to use a magnifier and a torch to be able to see the inner workings and control panels of the printers, I also have mobility problems have ME/CFS, and am diabetic and live alone in a rural area with no access to easily accessible transport.

I have now been without the use of a working printer for over 2.5 weeks despite now having a total of 3 different HP printers and the relevant packaging cluttering up my home. I have spent literally hours on the phone to the support line with various advisers and am still no further forward.

I had a perfectly working Smart Tank 7305 which had been working well for over 7 months, when it stopped working due to a paper jam so bad that it was impossible to remove the paper tray and there was no other way to reach the paper that was jammed. After several hours on the phone to the support line I was told I would need a replacement printer. So far so good,however it was going to take over a week to get the replacement printer to me!

I therefore decided to visit my local branch of Curry's and buy a new cheap printer to tied me over till the new smart tank printer arrived. I travelled by bus on my mobility scooter, getting the large box home again on the scooter and on the bus was to put it mildly interesting.

I purchased a HP Deskjet 2922 which I hoped would act as a back up printer and get me over my printing needs until the replacement arrived. What followed can only be described as farcical, literally a whole week spent on the phone line to the support centre, who talked me through endlessly installing and uninstalling the printer, re setting my broadband system which in turn disrupted my tv service which all had to be re set etc and still the best I could produce was a single page print, before it stopped and we had to start the whole process again. Eventually HP told me I needed to return the printer to Curry's for a full refund. Which was impossible in the excessive heat we have been experiencing.

Meanwhile as I was going away for a few days I specifically arranged for the replacement printer to be delivered the following Tuesday explaining the reason to HP. They agreed - only then UPS wanted to deliver it on the Saturday so I went on line and changed the delivery back to Tuesday, all sorted i thought but no then they wanted to deliver on the Monday while I would still be away and again I had to re- arrange this.

The new printer arrived on Tuesday and I attempted to set it up myself I got as far as installing the print heads but the carriage wouldn't move so back onto the phone line and after several attempts I was finally able to install the print heads and they talked me through the remaining set up. All sorted I hoped - but no.

I tried to send a couple of multi page documents to the printer and guess what exactly the same problem as the deskjet it would print one page and then stop and I had to reinstall again.

Several hours later and I called the helpline yet again. Who talked me through installing and re-installing various apps and downloading software etc and still it wouldn't work. Finally they said the problem was because it had not been installed correctly despite them talking me through doing this multiple times ! They then said I would have to lug the printer from my study to my hall to be nearer to my router. It is near my router approx 5 feet away and my laptop, printer and router are all in the same place they have always been. When I explained I couldn't do that as I live alone and have no near neighbours to help they then said this wasn't their fault, and they could only offer help on the phone!

I have been on the phone for so long on many of the calls my blood sugar has dropped through the floor on more than one occasion and I had to take comfort breaks to go to the loo and to get something to eat, despite all of this still nothing works.

So to cut a very long story short I have wasted hours every day for almost 2 weeks trying to print some very simple documents, I have 3 different printers none of which work and have wasted so much time and spent a fortune and got precisely nowhere.

My last call ended with me in floods of tears of frustration and exhaustion and no idea how to get this mess sorted out.

I still have to get them to collect the first 7305 and take the other 2922 back to the shop.

I expect sorting the replacement 7305 is going to take many more hours yet and this may even have to get replaced.

Be very careful with what you expect, I always thought HP were a reputable Company but no more.

vite et bien arrivé ,en plus l'enveloppe pour recyclage. Vraiment professionnel. merci.

Ich finde den Support furchtbar.
Abgesprochene Termine wurden nicht eingehalten.
Die Abholung des defekten Gerätes hat nicht funktioniert auf den schriftlichen Termin.
Der KI Bot ist völlig nutzlos, eine reine Zeitverschwendung.
Ihre Systeme sind nicht aufeinander abgestimmt.
Beispiel: Ich bekam von einem Mitarbeiter eine Offerte für die Reparatur. Ich habe die Offerte angenommen und direkt bezahlt.
Einen Tag später schreibt mich jemand anderes an - ich solle Antworten, da er sonst den Case zumachen werde. WHAT ?
Unglaublich - eine reine Nerverei. E-Mails werden nicht beantwortet. Katastrophal aus meiner Sicht.
Für Business-Kundschaft ist dieses Verhalten Ihrer Firma beschämend.
Ich bin sehr enttäuscht - und das defekte Gerät ist immer noch nicht repariert / zurückgeliefert - seit nunmehr über einem Monat.

Absoluter Bullshit was da bei Euch abgeht.

I found the help I received, specifically the keystrokes necessary to bypass a boot image check error, helpful but insufficient. This error can indicate serious viral attacks, but according to user experience available on the web has been degraded as to reliability by manufacturer carelessness or arrogance. The only certain way to 'fix' such an error is to get the provider of the offending image to review the local condition and direct the reinstitution of keys that certify the existing image or update the image to a certifiable version. No such help was explained or offered for my service money.

Super der Fehler wurde gefunden und schnell behoben. Auch ein Rückruf erfolgte. Es würde gefragt ob der Fehler behoben ist. Top Service.

Der Abschluß des HP Care Pack-Vertrages war online ohne Probleme möglich.

Fick prata med en väldigt otrevlig person som sa att han inte visste hur man gör. Att jag betalat pengar för support i onödan och att jag lika gärna kunde köpa en ny skrivare för han orkade inte prata med mig.
(Lät som att han var bakfulle eller nyvaken)

As a complete novice with technology it was easy to sort out my printer issue talking to an expert in real time. The excellent adviser used a video link to explain everything and sorted me out. Great service thank you

Agent very helpful and patient, tried different ways to solve the issue

J'ai acheté un ordinateur le 20/05/2026, le 22/05/2026, un accident d'installation brise l'écran. Malgré des difficultés pour contacter et saisir les services techniques pour réparation. Après une réparation l'ordinateur m'est renvoyé le 16/06/2026, mais toujours pas réparé, de qui se moque t'on ?
En Réponse de HP,
L'équipe Service Technique m'a contacter mais à ce jour le problème n'est toujours pas réglé!

Beste Unterstützung und Problem gelöst.

It was easy to understand and order the product.

Die Garantieverlängerung gibt es zu einem vernünftigen Preis.
Die Bestellung und Vertragsabwicklung verlief schnell und unkompliziert.
Ich bin mit der Abwicklung voll und ganz zufrieden.

Der erste Kontakt mit KI war nicht gut.
Die persönliche Beratung und Support war hervorragend.