Best2serve レビュー 

I was dissatisfied with the overall support experience. After HP’s AI chat failed to make progress, I purchased HP’s paid telephone support, arranged through Best2Serve, specifically expecting to speak with a certified HP technician. Instead, I was connected to another automated AI system that repeatedly failed to recognise my Service Code, instructed me to rerun diagnostic tests that I had already completed, interrupted my responses, and then terminated the session without ever involving a technician. Only after second HP AI chat was I finally transferred to a human support agent who could assist. Obtaining effective support therefore required several attempts across different channels, making the process unnecessarily difficult and time consuming.

Great products; HP i5 PC, 22" HP Monitor, HP bt keyboard & mouse!
However, Windows 11 presents a complicated install with OS functions and user programs, it is not intuitive like Windows 10! .... Also, then, bombarded by online subscription services!
Clarification on options criteria and guidance on any necessary base line set up requirements, would be most helpful. HP could step in here with some AI logic; to assist and help solve issues with control and system functions, and some connected data transfer issues, given the unfamiliar upgrade environment!

I’m still waiting to sort out this Warranty
I was on the phone for one hour and 30 seconds
Message came through, sorry cannot help you at the moment please Phone back and it cut me off
A 2nd to iPhone I was on the phone for over 30 minutes
And I decided to put the phone down
As a pensioner, I can not afford waste of my money on the phone calls
but didn’t get answers ☹️
It would be nice if they phoned me and sort out this problem
I live in Hope

For £21.99 for told to reset the printer and it still doesn’t work so tried to sell a new printer 🙈

First. emails says best2serve not HP so was ditched as spam. Are you part of HP or a subcontractor?

Tried to contact by phone but got bogged down in automated system. I want a system that has a real person to speak to.

Replying to this involves a Google link. Why make it so complex?

I bought a new printer and I could'nt get it to print so I rang for help and a lovely girl took control of my PC and fixed all the settings and now I'm printing away happily

My problem was resolved efficiently and in a professional and respectful manner

Eine Erinnerung, dass die Garantiezeit verlängert werden kann.

Dirigé, par téléphone, vers une IA idiote et inefficace, j'ai perdu mon temps et mon argent.
Bravo ! ! ! !

Easy of use of the Web Site. I've used Best2Serve on a few occasions and can't fault the service.

J'ai souscrit la prolongation de garantie Best to serve à chaque fois que j'ai acheté un ordinateur HP. C'est mon troisième, je les ai sollicité une fois.

I'm still waiting for my warranty extension...

printer not printing. After 2 hours on phone with h p still not working. This is the second attempt by h p to fix problem.Got worse after each attemptHow can i get a repair or replacement?

Nothing Yet?

Es war sehr einfach das Service Pack zu bestellen!

Jeg ønsket å forlenge garantien for mitt HP produkt med et år "Post Warranty". Dette fikk jeg ordnet uten problemer.

Excellent help over phone from technical support. But had to pay £20 to get their advice because I have an older (but not very much) printer. I needed help to get printer connected to new wi-fi router. I've never encountered such a charge before where you have to pay a company to get advice on how to fix a problem with one of their products and whose website didn't cover the issue. I paid as had no other option but really resented it.