I had a very disappointing experience with Best Fly Company. I paid £585 for a flight ticket, but the airline was not operating the flight. When I requested a refund, the company refused to prov... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I have booked family holidays and flights also with Bestfly company, I'm very happy with the way they deal with costumers, very polite and helpful with great prices. I really want to thank Ethan who... もっと見る
Thank you for your patience Dee in dealing with this matter which took a good 32 days. Dee took on the responsibility of retrieving a refund from the supplier of the hotel whom I has paid twice he... もっと見る
Ethan helped with our flight bookings and also made sure we were checked in online 24hrs before. He was really helpful when flights had to be changed and was very patient while attending to us and was... もっと見る
企業が回答しました
企業情報
当該企業による記述
BestFly.co.uk is a trusted UK-based travel agency offering international flight bookings, worldwide ticketing services, and tailor-made luxury holidays. We specialize in providing affordable fares, premium travel experiences, and exceptional customer support — making global travel simpler and smarter. Whether you’re planning a family vacation, a corporate trip, or a luxury getaway, our expert team ensures every journey is handled with care, comfort, and confidence. Discover the smarter way to travel — Book Smart. Fly Best.
連絡先
Suite No.5 The Old Dispensary ,30 Romford Road, Stratford ,London E15 4BZ, E15 4BZ, London, 英国
- 0204 519 1122
- info@bestfly.co.uk
- bestfly.co.uk
4.4
優良
52件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 60％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
“I had an excellent experience with…
“I had an excellent experience with James, who helped me change my ticket effortlessly. Everything went smoothly, and I’m really grateful. I highly recommend his outstanding service and would give a five-star review!”
2025年12月18日
自発的なレビュー
Bestfly からの回答
Thank you so much for your wonderful 5-star review! We’re delighted to hear that James was able to assist you with your ticket change smoothly and efficiently. Your kind words and recommendation mean a great deal to us and inspire us to continue delivering exceptional service. We truly appreciate your trust and look forward to assisting you with all your future travel needs.
Best regards,
The Best Fly Customer Support Team
The shining star
The professionalism and customer service of Ethan are incredibly satisfying and reassuring. Throughout the process, he showed me immense respect and care. I am eternally grateful. What a gem of a worker!
2025年12月15日
自発的なレビュー
Bestfly からの回答
Thank you so much for your wonderful review! We’re thrilled to hear that Ethan’s professionalism, respect, and exceptional customer service made such a positive impact on your experience. Your kind words and appreciation mean a great deal to both Ethan and our entire team. We truly value your trust and look forward to providing you with the same high standard of service whenever you travel with us.
Best regards,
The Best Fly Customer Support Team
Travel agent bestfly I have booked…
bestfly travel agent I have booked tickets to LHR to Colombo the price £710 , I thought it's a best price and very friendly until you pay full, no refund incase your change your mind, after booking I have douth about the price because January much cheaper, I call other travel agent Carlton travel harrow same date same flight gulf air £600 also feathe discount, £110 you could spend you holiday , it's all about bussiness and your money my advice call many travel agents for the best price , it's different find the honest people, do I yes the bestfly no way,
2025年12月5日
自発的なレビュー
Bestfly からの回答
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations and sincerely apologize for any inconvenience caused.
Airline fares are dynamic and can change at any time based on availability and demand. All bookings are also subject to the airline's fare rules, including refund and cancellation policies.
We appreciate your comments and will use them to improve our service. We hope to have the opportunity to serve you again in the future.
Best regards,
The Best Fly Customer Support Team
Ethan especially booking the bassinet seat for kids
Ethan, is very helpful for booking flights from Islamabad to London Heathrow,
2025年12月5日
自発的なレビュー
The Best Service Experience You’ll Ever Have!
Bestfly has been the best travel agency service I’ve ever had. Highest quality standards, and they provide excellent service always. The staff go over and beyond to help you get your flights & hotels or either or a package holiday. They will work with you from beginning to end and ensure they get you the best deal. Ethan and Daud provided me the service for my last holiday in Cancun in November 2025. My 5 star hotel initially cost £4K which was too expensive for me but when the price went down to £2,364 due to a hotel booking cancellation, Ethan immediately called me and I booked the hotel all inclusive package and booked a flight too. Had I not been called about the new hotel cost, I would’ve missed that discounted price! This travel agency will be the one I’ll be using onwards as the staff are proactive, reliable, efficient, caring, polite, professional, hardworking, friendly, customer service focused, and have very good communication skills! They are highly recommended. Try them and see for yourself. Call them on 02045197774. You will not be disappointed!
2025年11月19日
自発的なレビュー
Gentilman called Ben he was extrimly…
Gentilman called Ben he was extrimly helpfull!! Sort out my mistake
2025年11月19日
自発的なレビュー
I have the best service from James
I have the best service from James
Find me the best booking
2025年10月27日
自発的なレビュー
Bestfly からの回答
Dear Valued Customer,
Thank you so much for your wonderful review. We’re delighted to hear that James provided you with the best service and helped you find the ideal booking. At Best Fly, our commitment is reflected in our tag line: “Your Journey, Our Priority.”
It’s always a pleasure to know our team is delivering on that promise.
If you need any further assistance or future travel arrangements, we’re always here to support you.
Warm regards,
Best Fly Customer Services UK
“Your Journey, Our Priority.”
I recently booked my tickets through…
I recently booked my tickets through flight catchers. Had a confusion in between but their customer service was exceptional. Especially Ethan, he was very patient and helpful.
2025年10月28日
自発的なレビュー
Bestfly からの回答
Dear Valued Customer,
Thank you for sharing your experience. We’re pleased to know that despite the confusion you faced during your booking, our team was able to support you effectively. We’re especially glad to hear that Ethan provided patient and helpful assistance throughout the process.
At Best Fly, we stand by our commitment: “Your Journey, Our Priority.”
Your satisfaction means a lot to us, and we look forward to serving you again in the future.
Warm regards,
Best Fly Customer Services UK
“Your Journey, Our Priority.”
Helpful staff
I would like to sincerely thank EVA WILLIAMS the Pegasus Airlines representative for her excellent support in helping me book my flight. She was very cooperative, patient, and guided me through every step of the process. Her assistance made the booking experience easy and stress-free. I truly appreciate her professionalism. 5 stars from my side
2025年10月22日
自発的なレビュー
Bestfly からの回答
Dear Valued Customer,
Thank you for your wonderful review. We are delighted to hear that Eva Williams, our Pegasus Airlines representative, provided you with such exceptional support. Her patience, cooperation, and step-by-step guidance truly reflect the service standards we strive for. It’s great to know she made your booking process smooth and stress-free.
At Best Fly, we stand by our new commitment: “Excellence in Every Journey.”
We sincerely appreciate your 5-star feedback and look forward to assisting you again.
Warm regards,
Best Fly Customer Services UK
“Excellence in Every Journey.”
Mark was amazing with his service
Mark was amazing with his service, very patient, polite and helpful. Mark took his time to explain the entire flights and the seating offering us the best service he could. I would definitely recommend Mark to anyone. Thank you for making our experience a good one Mark. God Bless!
2025年10月18日
自発的なレビュー
Bestfly からの回答
Dear Valued Customer ,
Thank you for your wonderful feedback about your experience with Mark. We’re delighted to know he provided such patient, polite, and helpful service while ensuring you received the best travel options. Your kind words and recommendation mean a lot to us, and we’ll be sure to share your appreciation with him.
We look forward to welcoming you again soon for another great travel experience.
Warm regards,
Customer Service Team
Best Fly ✈️
“Your Journey, Our Commitment.”
I can honestly say Best Fly is the best…
I can honestly say Best Fly is the best travel company I’ve used! A good friend of mine who’s been booking his long-distance flights with them for over seven years recommended them to me, and I’m so glad he did.
I called and spoke with Mr. Raj Kumar to book tickets for my family, and I was shocked by how much money I saved compared to other agencies. The service was amazing — he even remembered our travel date and checked in after we landed at Heathrow! I’ve never seen that kind of follow-up before.
If I could give more than 5 stars, I definitely would!
2025年8月27日
自発的なレビュー
Bestfly からの回答
Dear Valued Customer ,
Thank you for sharing such a wonderful review! We’re truly delighted to know that you had an excellent experience with Best Fly. Your kind words are a great source of motivation for our entire team — and we completely agree, Mr. Raj Kumar is indeed one of the best in the business. His dedication to providing exceptional service and personal care truly reflects the values we uphold at Best Fly.
We’re thrilled that you appreciated both the savings and the service, and we look forward to assisting you and your family again on your future travels.
Warm regards,
Customer Service Team
Best Fly ✈️
“Your Journey, Our Commitment.”
Bestfly からの回答
Dear Mr. Haidi ,
Thank you for your wonderful review and for taking the time to share your experience. We’re truly delighted to know that you found our services efficient, reliable, and cost-effective. At Best Fly, we take great pride in offering exceptional customer care and ensuring every journey is smooth from start to finish.
Your kind words mean a lot to us, and we look forward to serving you again soon.
Warm regards,
Customer Service Team
Best Fly ✈️
“Your Journey, Our Commitment.”
Good Experience
I saw the number online and I called immediately just for a try but one of your staffs Raj kumar attended to me well and I booked immediately.it was a beautiful experience
2025年10月6日
自発的なレビュー
Bestfly からの回答
Dear Oluwatosin Olatunji ,
Thank you for sharing your wonderful feedback! We’re so pleased to hear that you had a great experience with our team and that your booking process was smooth and satisfying. We truly appreciate your trust in Best Fly, and Yes agree that Mr. Raj Kumar provides exemplary services to his passengers and we will always strive to keep it up.
We look forward to assisting you again and making your future travel experiences just as seamless and memorable.
Warm regards,
Customer Service Team
Best Fly ✈️
“Your Journey, Our Commitment.”
John
It was my great experience with best fly as my mom missed the flight nd I was very upset but they Handel matter very calmly.
2025年8月17日
自発的なレビュー
Bestfly からの回答
Dear Mr. Manpreet Singh,
Thank you for sharing your kind feedback. We’re delighted to know that you had a great experience with Best Fly and that John was able to assist you calmly and efficiently during the situation with your mother’s missed flight. We take great pride in our team’s professionalism and commitment to customer care.
Your satisfaction means a lot to us, and we look forward to serving you again on your future travels.
Warm regards,
Customer Service Team
Best Fly ✈️
“Your Journey, Our Commitment.”
His service & putting his time & giving…
His service & putting his time & giving the best advice. I am great full. His is an asset for any company.
2025年9月22日
自発的なレビュー
Bestfly からの回答
Dear Valued Customer ,
Thank you for your kind words and for appreciating the service you received. We’re truly pleased to know that our team member provided you with valuable guidance and dedicated support throughout your experience. At Best Fly, we take pride in having professionals who go above and beyond to ensure customer satisfaction.
Your feedback means a great deal to us, and we look forward to serving you again.
Warm regards,
Customer Service Team
Best Fly ✈️
“Excellence in Every Journey.”
Super Friendly and Efficient Travel Assistance6
Morris is very helpful to find our required flight its very easy to contact him as he replied quickly and dealing with any issue with great help. We are very happy to book flights with him in future as well.
2025年10月6日
自発的なレビュー
Bestfly からの回答
Dear Valued Customer ,
Thank you so much for your kind words and for appreciating Morris’s assistance. We’re delighted to hear that you had a smooth and satisfying booking experience. Providing friendly, efficient, and reliable service is always our top priority, and your feedback motivates us to keep delivering the best.
We truly value your trust in BestFly and look forward to serving you again for your future travel plans.
Warm regards,
BestFly Customer Service Team
Book Smart. Fly Best.
John helped me with the booking and the…bestfly
John helped me with the booking and the payment on bestfly and made it a very good experience
Gillian Spokes
2025年10月6日
自発的なレビュー
Bestfly からの回答
Dear Gillian Spokes,
Thank you for sharing your wonderful experience with us. We’re delighted to know that John was able to assist you smoothly with your booking and payment. Your satisfaction means a lot to us, and we’re proud to have team members like John who go the extra mile to make travel simple and stress-free.
We truly appreciate your trust in BestFly and look forward to serving you again soon.
Warm regards,
BestFly Customer Service Team
Book Smart. Fly Best.
Mark
Mark, attended to me, he was so patient and very supportive even though I was a bit frustrated with my bank payment. He and gave me some information to give to my bank. H gave me time and call me back. He helped me throughout d process
2025年10月1日
自発的なレビュー
Bestfly からの回答
Dear Customer,
Thank you for taking the time to share your positive experience with us. We’re so glad to hear that Mark provided you with patient and supportive assistance throughout your booking process. His professionalism and dedication truly reflect our commitment to excellent customer care.
We appreciate your trust in BestFly and look forward to assisting you again with your future travel plans.
Warm regards,
BestFly Customer Service Team
Book Smart. Fly Best.
Bestfly からの回答
Dear Mosseray Mansaray,
Dear Customer,
Thank you for your kind feedback! We’re delighted to know you had an excellent experience with BestFly. Your satisfaction means a lot to us, and we look forward to serving you again soon.
Warm regards,
BestFly Customer Service Team
Book Smart. Fly Best.
Great and easy service
Haider was very helpful and understanding of our needs. Contact was good and all round great service
2025年8月16日
自発的なレビュー
Bestfly からの回答
Dear Judith Hamilton our Valued Customer,
Thank you for your wonderful feedback! We’re so pleased to hear that Haider provided helpful and understanding service and made your booking experience smooth and easy. Delivering great customer care is always our top priority.
We truly appreciate your trust in BestFly and look forward to assisting you again in the future.
Warm regards,
BestFly Customer Service Team
Book Smart. Fly Best.
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