I had a very disappointing experience with Best Fly Company. I paid £585 for a flight ticket, but the airline was not operating the flight. When I requested a refund, the company refused to prov... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I have booked family holidays and flights also with Bestfly company, I'm very happy with the way they deal with costumers, very polite and helpful with great prices. I really want to thank Ethan who... もっと見る
Thank you for your patience Dee in dealing with this matter which took a good 32 days. Dee took on the responsibility of retrieving a refund from the supplier of the hotel whom I has paid twice he... もっと見る
Ethan helped with our flight bookings and also made sure we were checked in online 24hrs before. He was really helpful when flights had to be changed and was very patient while attending to us and was... もっと見る
企業が回答しました
企業情報
当該企業による記述
BestFly.co.uk is a trusted UK-based travel agency offering international flight bookings, worldwide ticketing services, and tailor-made luxury holidays. We specialize in providing affordable fares, premium travel experiences, and exceptional customer support — making global travel simpler and smarter. Whether you’re planning a family vacation, a corporate trip, or a luxury getaway, our expert team ensures every journey is handled with care, comfort, and confidence. Discover the smarter way to travel — Book Smart. Fly Best.
連絡先
Suite No.5 The Old Dispensary ,30 Romford Road, Stratford ,London E15 4BZ, E15 4BZ, London, 英国
- 0204 519 1122
- info@bestfly.co.uk
- bestfly.co.uk
4.4
優良
52件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 60％に回答しています
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Excellent
I believe honesty is the best policy.
It was my sister who recommended to me. Bestfly.co.uk. I was planning to go to Pakistan in 2o22 to meet my family.
And fionsa thanks to Athen he help me.
Give me discount price. It definitely help me.He told me Eithad Air line is the best price. It was a good choice for me since than I always have travel with Etihad. Last week my family has gone to Pakistan. And I will be soon traveling to Pakistan. The best thing is We are traveling two different date but thanks to Athen inshallah we are coming back on a same flyte same time sitting next to each other. We'll done Athen you are the best. Take care. Speak to you soon.
2025年10月11日
自発的なレビュー
Bestfly からの回答
Dear Shiraz Daadia,
Thanks for choosing us for your travel plan & Thank you for sharing your thoughtful and heart warming feedback. We’re delighted to know that Ethan has consistently provided you and your family with honest, reliable, and personalized service. It’s wonderful to hear that your travel plans worked out perfectly — and we truly appreciate your continued trust in BestFly and Etihad Airways.
We’ll be sure to share your kind words with Athen. We look forward to assisting you again on your future journeys to Pakistan and beyond.
Warm regards,
BestFly Customer Service Team
Book Smart. Fly Best.
Very Happy
I had a wonderful experience working with Haider! He was extremely helpful, professional, and efficient in booking my ticket. The entire process was smooth and stress-free — he made sure I got the best option at the best price. What really stood out was his clear communication and quick responses to all my questions.
2025年8月29日
自発的なレビュー
Bestfly からの回答
Dear Customer,
Thank you for your wonderful feedback! We’re delighted to hear that Haider provided you with professional, efficient, and friendly service throughout your booking. Ensuring a smooth and stress-free experience for our customers is always our top priority, and we’re glad he made that possible for you.
We truly appreciate your trust in BestFly and look forward to serving you again soon.
Warm regards,
BestFly Customer Service Team
Book Smart. Fly Best.
Flight booking
Flight booking, even when I had to change my plans and get an emergency flight to meet my new schedule
RAJ KUMAR was very helpful in meeting my needs
Always happy to help
2025年7月25日
自発的なレビュー
Bestfly からの回答
Dear Valued Customer ,
Thank you so much for your kind words and for sharing your experience! We’re delighted to hear that Raj Kumar was able to assist you promptly and ensure your travel plans went smoothly, even during a last-minute change.
At Best Fly, we take pride in providing reliable support and making every journey as stress-free as possible. We truly appreciate your trust and look forward to serving you again soon.
Warm regards,
Best Fly Customer Service Team ✈️
Book Smart. Fly Best.
Qatar Airlines Customer Service
Being a very nervous, soon to be passenger flying to Australia, Mr Mark from Qatar Airlines Customer Service has been extremely helpful and supportive. He has responded very professionally to my enquiries, of which there have been many and for this I am very grateful.
Bestfly as a company, and Mr Mark Raj is highly recommended. It is great to deal with one company and one identified person who is very aware of a person's information and concerns rather than having to explain/repeat concerns to many different people. Thank you Mr Mark and Bestfly.
2025年10月11日
自発的なレビュー
Bestfly からの回答
Dear Valued Passenger ,
Thank you for your wonderful feedback. We’re so glad to hear that Mr. Mark provided the care, patience, and professionalism you needed while preparing for your journey to Australia. Our team understands that travel can sometimes feel stressful, and we’re delighted that Mark helped make your experience reassuring and smooth.
Wishing you a comfortable and enjoyable flight ahead!
Warm regards,
Best Fly Customer Service Team ✈️
Book Smart. Fly Best.
Bestfly からの回答
Dear Valued Customer ,
Thank you for your kind feedback! We’re delighted you were pleased with our prices and services. Your satisfaction means a lot to us, and we look forward to assisting you again on your next trip.
Warm regards,
Best Fly Customer Service Team ✈️
Book Smart. Fly Best.
I give a 5 star because of a particular…
I give a 5 star because of a particular agent name Ethan who attended to me. He is very professional, patient and always ready to assist with any issue, or questions. He handled my flights bookings and made it a seamless experience. I will highly recommend him because he is reliable and also keeps to his words.
2025年9月20日
自発的なレビュー
Bestfly からの回答
Respected Customer,
Thank you so much for your 5-star review and for recognizing Ethan’s exceptional service! We’re thrilled to hear he made your booking experience smooth and stress-free. At Best Fly, we’re proud to have team members like Ethan who go the extra mile to support our valued customers.
We truly appreciate your recommendation and look forward to serving you again soon.
Warm regards,
Best Fly Customer Service Team ✈️
Book Smart. Fly Best.
Thank you Ethan your service is for my…
Thank you Ethan your service is for my trip to go back to Uk feom toronto is excellent I can recommend you to anyone. Thank you
Arafa Nassib
2025年10月10日
自発的なレビュー
Bestfly からの回答
Dear Arafa Nassib,
Thank you for your kind words and recommendation! We’re so pleased to hear that Ethan provided excellent service for your return trip from Toronto to the UK. Your appreciation means a lot to us, and we look forward to assisting you again on your future travels.
Warm regards,
Best Fly Customer Service Team ✈️
Book Smart. Fly Best.
I booked umra package with best fly…
I booked umra package with best fly even I add transfer that were on time I am happy with the services special thanks to add wheel chair for special assistance Nomi
2025年9月9日
自発的なレビュー
Bestfly からの回答
Dear Valued Guest,
Thank you for sharing your wonderful feedback! We’re delighted to hear that your Umrah package and transfers went smoothly, and that Nomi provided the special assistance you needed with care and punctuality. Your satisfaction is our priority, and we truly appreciate your trust in Best Fly for such an important journey.
Warm regards,
Best Fly Customer Service Team ✈️
Book Smart. Fly Best.
They are very dynamic and responsible…
They are very dynamic and responsible people!
Highly recommend
2025年10月10日
自発的なレビュー
Bestfly からの回答
Dear Valued Customer ,
Thank you for your kind words and recommendation! We’re delighted you found our team dynamic and responsible. Your appreciation means a lot to us, and we look forward to serving you again soon.
Warm regards,
Best Fly Customer Service Team ✈️
Book Smart. Fly Best.
I have been a loyal customer since…
I have been a loyal customer since 2023, and I have been getting the best service since day 1 of 2023. I booked flights with Raj Kumar and he was so patient and gives me the best rates for my flights, I would highly recommend anyone and everyone to get their services.!! And especially Raj Kumar and his exceptional service.!! What more I need as a customer.? Perfect service. True to the time and budget. I always wanted to go to Singapore but I couldn’t get the better rates , and of course Raj Kumar had taken his 1 hour 30 mins of his time and booked my dream flight to dream destination!!!!
2025年10月2日
自発的なレビュー
Bestfly からの回答
Dear Durga Bhavani ,
Thank you for your continued loyalty and trust since 2023! We’re thrilled to know that you’ve consistently received excellent service from our team and especially from Raj Kumar. His exemplary professionalism, patience, and dedication truly reflect the service standards we uphold at Best Fly.
We’re so pleased he could make your dream trip to Singapore a reality while ensuring the best value and care throughout the process. Your kind words and recommendation mean a great deal to us — we look forward to serving you again soon.
Warm regards,
Best Fly Customer Service Team ✈️
Book Smart. Fly Best.
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